Nice staff at Reception and Restaurant, they were very hard to understand, could do with a refresh in the English Language. Our room was very good. Parking was very tight, due to the Ellerslie race Day.

The carpark really needs to be bigger, I really don't enjoy having to rush back from sightseeing just to get a park for the night. The other bad point is the lack of vegetables in the buffet breakfast. Staff, room, cleanliness etc are all good.

Pleasant stay in locality allowing easy access to many of Auckland's features. Helpful staff at reception.Good restaurant- excellent evening meal although wait staff maybe a bit over keen to please. Room was quiet,reasonably well appointed.

Great place great service could not fault them would recommend in a heartbeat - food was excellent accomodation and service likewise - not sure what else needs to be said this review needs 200 characters but excellence should never need that many!

Great location for the Globe Popup theatre. Only fault was the gym equipment was not working, well 2 machines, the screens of the rowing machine and the step machine not lighting up. Everything else was very good.

The highlight for me staying at the Novotel Ellerslie is the staff. As a regular visitor I always feel welcomed. As an ALL Member I feel my loyalty is valued. It's the care and attention to detail that makes the difference here. I've stayed at every Novotel in NZ, AU and many in Europe and this is by far the BEST in terms of the way they welcome and treat me as a Accor Plus / ALL member and 'frequent guest'. It makes such a difference, especially when you are travelling on your own when on business. It starts with a 'thank you for your loyalty' greeting at reception, genuinely caring that we weren't able to find out reserved car park and extends to the way you are treated throughout your stay and the extra little touches in the rooms. Thank you. Your efforts and genuine commitment to loyalty members is noted and appreciated.

We had a lovely stay which made our time in Auckland very relaxing! Our room was very clean with extremely comfortable beds and nice crisp sheets! The staff were very courteous and attentive! The food too was excellent!

The hotel is in dire need of refurbishment. Seating is stained and grubby, rooms tired and old and the whole atmosphere is dreary and brown. The staff are lovely, without them it should close. This hotel is beside a very famous race track, very close to the most expensive area in Auckland yet it is in appalling condition. It needs to be closed and totally refurbished. Yes it is a Novotel, but that doesn't mean you feel dirty once you have sat down or walked on the carpets.

Novotel Ellerslie isn’t in the centre on Auckland. It located perfectly for the those business or holiday people wanting to stay close to the gateways south, industrial centres and the airports without listening to the constant drone of transport vehicles. Well appointed rooms, walking distance to pubs and good eateries or maybe you want to just stay in house and relax after a hard day at the bar, cafe or restaurant. Taxi are always available if you want to go into town, about 30min in traffic.

It was disappointing to arrive and discover both the Novotel and Ibis hotels are located in the same building with shared facilities. The gardens and outdoor area were disappointing, they looked unkempt. Check in and out was reasonably fast due to the amount of guests.

We stayed after picking our overseas friends up from the airport. The staff and service were exceptional. I did have an issue with the restaurant at the hotel in that nowhere on the menu did it say that gst wasn't included on the prices. I looked for a sign to see if this was indicated to patrons anywhere at all, but couldn't see one. I thought this was a legal requirement.

Good staff and public areas, average rooms, but will try to remember to ask for a proper shower next time. Climbing into a bath and squeezing around a glass panel not as much fun as it sounds for quite an expensive hotel. No free parking.

My wife and I stayed at the Novotel recently and had a great stay after a very long day. The staff at check in were great, they helped us out with secure parking for our truck. Nothing was a problem. Very comfortable room,(noisy neighbours but you can't help others lack of class). Great sleep with an excellent breakfast and check out was a breeze. We stay at Accor Hotels whenever we travel and to us this is up there with our favorite. See you in a few weeks!

Had a very nice family time with my grandson , daughter and son in law They enjoyed the Family ensuite with the large bed and bigger unit Also enjoyed the nice breakfast buffet , the chef was very helpful and made beautiful pikelets Room service was very nice meals Staff was very helpful and help make the stay enjoyable Would like management to convey to staff there good helpful service from the welcome from front staff , restaurant staff , chefs and cooks Thank you

My wife and i went to Auckland as I had a business meeting in Mt Wellington. We booked a Junior Suite so that I had space for paperwork and premeeting reading.. The suite was an excellent size, very clean and totally comfortable. The hotel staff were totally friendly and particularly helpful. The dining experience was good and the facillities genrally excellent. I would certainly stay there again.