Pullman Timi Ama Sardegna Hotel 5 stars

Dear Timi Ama, we are couple of weeks back home, but still are not able to forget the wonderful vacation we had at your property. We travel a lot, have been already on many places, countries, hotels, but those 10 days we spent with you were realy one of the most enjoyable we ever had. Starting with very professional and kind people, nice garden view hotel room, delicious breakfast and dinner, beautiful beach surrounding and ending with smart evening entartainment. Our son is still singing and dancing on songs from Baboo show. You guys have a great property, excellent service, so please continue this way. We hope will be able to return back.

Positiva

We enjoyed our stay very much, the hotel was: -Very clean and well maintained -Room was nice but the 'view to the Garden' was disappointing, as this was simply a green field with a few palm trees plonked in the middle!! - Restaurant was outstanding - food was fresh and very well prepared. - Hotel swimming pool was outstanding - clean and very big, with very nice design, and seating/loungers were great. Towel service was also very good. -Entertainment was ok - bit more variety would be good. -Beach was outstanding - great loungers and great service.

Wonderful greeting on arrival, Superb deluxe room, wonderful service from ALL staff, excellent choice of food expertly cooked, beautiful location

An amazing experience which I won't be able to forget.

My stay was ok. I expected more from a 5 star hotel. While many of your staff members were very helpful and kind, there were several that were rude, seemed to be inconvenienced by having to work and help guests and annoyed. These are the people that unfortunate make and leave the biggest impression.

we were taken good care of and everything worked out fine.

The room was excellent with a great view over the pool and bay. The balcony was a nice addition which we used. Food, as usual, was varied and of a very high standard. Top marks must go to the staff - always polite, immediately helpful, friendly - they are a real credit to the hotel. We have mixed views re the entertainment. The shows were excellent. The DJ and group were for us too loud - we could barely think. We did not stay to listen to them.

I had the chance to have dinner with my partner, the food was delicious, the service was excellent, and the whole atmosphere was elegant and romantic.

The food was the best we have tasted in any hotel. Lovely hotel Really good staff Very impressed

Welcome was very good. Beach and strand area fantastic. Showers are also available if you Check out but stay some hours longer due to the late flight back - Rooms very noisy but clean ! Service in the restaurant was very poor and the drinks are too expensive -

Our 5th stay.As last year,we could enjoy variety of foods offeared at the buffet .Believe one of the best buffet.Staffs here are all friendly,smiling and helpfull.Especially Front Desk team was very helpfull. we are very certain to come back.

Dear Accor Team, By mistake I booked for 1x Person instead of 2 persons as I traveled together with my wife. At the check-in I agreed to pay up for my wife and reception staff tried to increase my price from EUR 320 to Eur 580 (one room/ per night!!). I argued that at Accor hotels you usually pay around 30% extra for a second person and not nearly 100% more. And if I must pay double then I should get two rooms and not only one! The reception just snubbed me that I can check online if I don't believe the price is correct! I checked online and showed the reception staff an example of beginning of August (1x person EUR 320 or 2x person EUR 460). The reception just smirked at me and said: "Now we have July(!) and not August." I replied: "How I can find a July price as the website shows fully booked?!?" The reception just rolled her eyes and replied that she cannot help me then and I must pay up the price as quoted by her. Me and my wife became very upset by this respect-less behavior and asked her: a) Please try to be not that arrogant... b) I would like to talk with the hotel manager. Just after 2 minutes appeared the reception manager and apologized that his staff made a mistake and the price is certainly not double if a second person (my wife) will be added. He offered a price of EUR 480 per room / per night which is similar as shown on the Accor website. This I accepted and the problem was solved. However, even the problem was solved by the management immediately, our holiday mood was very down. If you spend more than EUR 1,000 in a hotel for two nights and will be treated like that for the check-in, you do not feel welcomed. Furthermore, the respect-less, snappish and unprofessional reception lady gives me the impression that the management has no good skills in choosing the right staff for their front desk or the management provides an inadequate training. As an international businessman staying with Accor hotels since 2013, spending in average EUR 10,000 in Accor hotels per year, holding a Accor Platinum card for several years........This was my first and very worst experience I ever had at a Accor Hotel all around the world. Pullman Sardinia - Never again! (However, I also must admit that all the other staff (apart of this reception lady) did a good job!) I recommend Sofitel (by Accor), Hyatt or Shangri La Hotels. Always trouble free and wonderful holiday memories. Sincerely S. Tischler

We stayed 3 nights and enjoyed every single moment, very friendly staff, fine food, clean rooms, attentive service and a beautiful beach. We can highly recommend Pullman Timi Ama and will certainly be back.

My wife and I stayed in Pullman Timi Ama 11 nights from Sep.17 to Sep.28 (Room 3208). This was my forth stay in the hotel and the second for my wife so we could compare. Pros: 1. Great hotel location with close access to Cagliari airport and Villasimius (small town definitely worth visiting!).2. Lovely beach with white sand. The hotel management was kind to provide us with the first line beach lounges (instead of room upgrade to me as a platinum member as the hotel was fully booked) which my wife enjoyed a lot.3. Friendly and helpful staff in the reception, restaurants, tourist center, Agora desk – always greeting guests with a smile. Nothing was a trouble for them – e.g. to find a nearby store to urgently repair broken iPhone, to arrange a tour to Cagliari etc. Sole and Ariana are the dancing stars, friendly and easy-going. Natalia was of great help with booking the shuttle and Olesya does excellent job as a Russian-speaking hostess. Cons: 1. Dinner buffet choice of seafood was a lot worse this year. Generally, it is getting worse year by year. Neither lobsters not omars, king prawns at the best and generally less dishes as compared to last September (We made photos what was offered on the tables previous years and now). HUGE DISAPPOINTMENT as this is the main reason why we keep choosing Timi Ama hotel. At the same time, the hotel raises their rates at the beginning of every year, which is not fair. 2. Poor room service or hotel economy? Even we always tipped the housekeeping, the toiletries and coffee capsules were not replenished the following day throughout the week. Our complaints at reception helped to solve the problem.3. We could only see TWO different theme evening shows at the amphitheater during our 11 night’s stay, which was less than in the previous years. The show due on Monday, September 24, was just cancelled to our great disappointment on one of our final days, most likely because the hotel was not so full with guests that week. Overall, we would rate this year stay as enjoyable but current price-quality ratio (mainly in terms of seafood dinner buffet!) will most likely make us search for another summer vacation place next year…