ibis Luzern Kriens 3 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 424

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ibis Luzern Kriens - Image 1
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Industriestrasse 13, 6010 KRIENS, Szwajcaria

Opis

O hotelu

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

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Lokalizacja hotelu

ibis Luzern Kriens

Industriestrasse 13
6010 KRIENS
Szwajcaria

Pozycja GPS:47.02378, 8.299034

Telefon
Faks +41 41 349 49 00

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 424

Ocena TripAdvisor  3.7/5  Liczba opinii: 772

Mildew, mold and no-wifi!

Ocena na stronie TripAdvisor 2.0/5

Jessica H Opinia zatwierdzona w TripAdvisor

I have stayed at several Ibis properties in the past and have come to expect a consistent standard of cleanliness, comfort, and basic amenities. Unfortunately, our experience at this location fell short of those expectations. The condition of the bathroom was unacceptable. There was visible black mold in the grout and on the showerhead—something that not only reflects poor maintenance but also poses a health risk. Additionally, the towels were covered in mildew spots, which is both unhygienic and unacceptable at any accommodation. Secondly, we were surprised and disappointed to find that there was no Wi-Fi available during our stay. In today’s travel world, reliable internet access is not a luxury but a basic necessity, especially for guests who rely on it to plan ongoing travel arrangements. This lack of connectivity caused significant inconvenience for us. I would like to acknowledge, however, that the front desk staff member on duty was extremely courteous and went out of his way to assist us, particularly in trying to find nearby alternatives to access Wi-Fi. Their professionalism and willingness to help were very much appreciated. While I understand that occasional issues can arise, the combination of poor room cleanliness and the absence of basic amenities such as Wi-Fi made our stay unsatisfactory. I hope this feedback is taken seriously, and I trust that steps will be taken to address these problems so that future guests do not face the same issues.

Dear jessicahX2978BK, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis. Please accept our sincerest apologies for the issues you encountered. The condition of the bathroom and towels you described is completely unacceptable and not reflective of our usual housekeeping standards. We have already addressed this matter with our housekeeping and maintenance teams to ensure immediate corrective action and stricter quality checks moving forward. Regarding the Wi-Fi outage, we understand how essential reliable connectivity is for our guests. Unfortunately, we experienced an unexpected technical issue during your stay, and we regret the inconvenience it caused. Our service provider has since resolved the problem to prevent future disruptions. On a positive note, I am pleased to hear that our front desk team member made a positive impression through his professionalism and helpfulness. Your kind words will be shared with him as recognition of his excellent service. We truly value your feedback as it helps us improve. I hope you will give us another opportunity to restore your confidence in our hotel and deliver the comfortable, reliable experience you expect from Ibis. Sinrecerely, S. Samil Benli - General Manager

Nice and pet friendly, rooms need update

Ocena na stronie TripAdvisor 3.0/5

Dream568363 Opinia zatwierdzona w TripAdvisor

Hotel is nice but a bit outdated. Bathroom has everything it needs but needs an update. Shower is small. Bed is ok but the topper is flimsy and moves during the night when you turn. No power outlets near the nightstands, i feel this is a must in 2025. They say close to the cablecar to go to mount pilatus but its still a 3 km walk. The hotel is obliged to send you the tourist discounts via mail but they do not do this and give you a paper at check in and this is easily forgotten. The staff is friendly and it is clean. We went with our dog and they are pet friendly

Dear Dream568363, Thank you very much for sharing your feedback and for highlighting our friendly team, cleanliness, and pet-friendly policy — we’re delighted to hear that you and your dog felt welcome. We also appreciate your constructive comments regarding the room updates, shower size, and lack of power outlets near the bedside. Your observations are valuable, and we are already reviewing options to improve guest comfort and convenience in future refurbishments. Regarding the tourist discount cards, we apologize for any confusion. We’ll make sure our communication about this process is clearer so that guests can easily benefit from the offers during their stay. As for the cable car, you’re right — while we’re within short driving distance, it is about 3 km away on foot. We’ll ensure this is more clearly described in our location details to help future guests plan accordingly. Thank you once again for your honest feedback and for staying with us. We hope to have the pleasure of welcoming you back and providing an even better experience next time. Best regards, S. Samil Benli - General Manager

Easy to get into Luzern.

Ocena na stronie TripAdvisor 4.0/5

monobrow236 Opinia zatwierdzona w TripAdvisor

Check-in was great with the male receptionist ensuring we were aware of the local travel card included with the room, and where the local train station was (~10 mins walk). Parking is underground at a discounted rate of CHF 14. The room itself was a decent size for the three of us (one additional bed brought in) albeit slightly basic but the hotel is in a great location only two stops on the train (~5 mins) from Luzern main Station. Bathroom had an interesting decor, including mirrored ceiling (!) but was clean with a good shower and decent toiletries (separate shampoo & conditioner). The building cooling system is external shutters that open/shut to block the sun however even though it was a warm evening a combination of having the windows open and the provided fan meant we all slept well. One thing worth noting for UK guests is that the room only had one plug (not next to bed) that fitted the standard UK/EUR adaptor. The majority of the plugs in the room are tripe inset plugs which would allow 3 EU plugs to fit but because they are are inset do not allow a single adaptor to fit. There were no USB charging points. Breakfast is a slightly sad affair in the back room of the bar, however there were plenty of cold options plus some eggs, sausages and pancakes. Staff were very helpful and I would definitely stay here again if visiting Luzern.

Dear monobrow236, Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you appreciated our convenient location, smooth check-in experience, and friendly service. It’s great to know that our team helped you make the most of your local travel card and that you found the room comfortable for your family. We’re also grateful for your constructive feedback regarding the power outlets and breakfast setup. Your comments are valuable, and we’ll review options to improve charging convenience in the rooms and enhance the breakfast atmosphere for a more enjoyable start to the day. It’s a pleasure to hear that you rested well and would consider staying with us again — that’s the best compliment we could receive. We look forward to welcoming you back on your next visit to Luzern! Sinrecely, S. Samil Benli - General Manager

Good stay

Ocena na stronie TripAdvisor 4.0/5

Cathy W Opinia zatwierdzona w TripAdvisor

The room was just as pictured on the website. The bed was comfortable but the pillows were on the thin side. Good bathroom. Very quiet. Elevator to the rooms and the parking garage. Very easy parking right under the hotel. CNN on TV. Wifi was OK, it would have these brief pauses sometimes. We did not have breakfast. Excellent location. A five minute walk to the train station followed by a five minute ride take you to the train station in Lucerne. There is a grocery store at the train station. I would stay here again.

Dear cathyw156, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and appreciated our convenient location. We value your comments about the pillows and Wi-Fi, which will help us enhance our guest experience. We look forward to welcoming you back in the future. Thank you very much again for your kind words to our hotel. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli - General Manager ibis Luzern-Kriens

Ocena klientów 3.5/5

Anonimowo Pary - Opinie potwierdzone ALL

Na początku dowiedzieliśmy się ze opłata ma być większa o 200 franków. potem okazało się ze to był błąd hotelu. na koniec podczas wyjazdu nie można było wyjaśnić sprawy z biletem parkingowym. My go nie mieliśmy od początku a w recepcji tez go nie było.

Dear Robert, Thank you very much for your review after your recent stay. As it was not clear to me, what exactly the issue is, i would like to ask you to contact me directly, so I can provide you a solution with the parking issues. Look forward to your feedback and hope to see you soon in our hotel. Sincerely, S. Samil Benli - General Manager Ibis Luzern Kriens.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 417 Liczba opinii 8.8/10 Lokalizacja
  • 503 Liczba opinii 7.2/10 Pokój
  • 371 Liczba opinii 8.6/10 Obsługa
  • 7 Liczba opinii 6.5/10 Internet
  • 321 Liczba opinii 6/10 Komfort
  • 189 Liczba opinii 8.1/10 Czystość
  • 163 Liczba opinii 6.5/10 Śniadanie
  • 36 Liczba opinii 4.9/10 Jedzenie

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