ibis Luzern Kriens 3성

고객 평점 (ALL 평가) 4.4/5 424 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
ibis Luzern Kriens - Image 1
ibis Luzern Kriens - Image 2
ibis Luzern Kriens - Image 3
ibis Luzern Kriens - Image 4
Industriestrasse 13, 6010 KRIENS, 스위스

호텔설명

호텔 추가 정보

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

ibis Luzern Kriens

Industriestrasse 13
6010 KRIENS
스위스

GPS:47.02378, 8.299034

전화
팩스 +41 41 349 49 00

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 100% 금연 호텔

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  424 리뷰

TripAdvisor 평가  3.7/5  772 리뷰

Mildew, mold and no-wifi!

트립어드바이저 평점 2.0/5

Jessica H TripAdvisor 인증 리뷰

I have stayed at several Ibis properties in the past and have come to expect a consistent standard of cleanliness, comfort, and basic amenities. Unfortunately, our experience at this location fell short of those expectations. The condition of the bathroom was unacceptable. There was visible black mold in the grout and on the showerhead—something that not only reflects poor maintenance but also poses a health risk. Additionally, the towels were covered in mildew spots, which is both unhygienic and unacceptable at any accommodation. Secondly, we were surprised and disappointed to find that there was no Wi-Fi available during our stay. In today’s travel world, reliable internet access is not a luxury but a basic necessity, especially for guests who rely on it to plan ongoing travel arrangements. This lack of connectivity caused significant inconvenience for us. I would like to acknowledge, however, that the front desk staff member on duty was extremely courteous and went out of his way to assist us, particularly in trying to find nearby alternatives to access Wi-Fi. Their professionalism and willingness to help were very much appreciated. While I understand that occasional issues can arise, the combination of poor room cleanliness and the absence of basic amenities such as Wi-Fi made our stay unsatisfactory. I hope this feedback is taken seriously, and I trust that steps will be taken to address these problems so that future guests do not face the same issues.

Dear jessicahX2978BK, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis. Please accept our sincerest apologies for the issues you encountered. The condition of the bathroom and towels you described is completely unacceptable and not reflective of our usual housekeeping standards. We have already addressed this matter with our housekeeping and maintenance teams to ensure immediate corrective action and stricter quality checks moving forward. Regarding the Wi-Fi outage, we understand how essential reliable connectivity is for our guests. Unfortunately, we experienced an unexpected technical issue during your stay, and we regret the inconvenience it caused. Our service provider has since resolved the problem to prevent future disruptions. On a positive note, I am pleased to hear that our front desk team member made a positive impression through his professionalism and helpfulness. Your kind words will be shared with him as recognition of his excellent service. We truly value your feedback as it helps us improve. I hope you will give us another opportunity to restore your confidence in our hotel and deliver the comfortable, reliable experience you expect from Ibis. Sinrecerely, S. Samil Benli - General Manager

Nice and pet friendly, rooms need update

트립어드바이저 평점 3.0/5

Dream568363 TripAdvisor 인증 리뷰

Hotel is nice but a bit outdated. Bathroom has everything it needs but needs an update. Shower is small. Bed is ok but the topper is flimsy and moves during the night when you turn. No power outlets near the nightstands, i feel this is a must in 2025. They say close to the cablecar to go to mount pilatus but its still a 3 km walk. The hotel is obliged to send you the tourist discounts via mail but they do not do this and give you a paper at check in and this is easily forgotten. The staff is friendly and it is clean. We went with our dog and they are pet friendly

Dear Dream568363, Thank you very much for sharing your feedback and for highlighting our friendly team, cleanliness, and pet-friendly policy — we’re delighted to hear that you and your dog felt welcome. We also appreciate your constructive comments regarding the room updates, shower size, and lack of power outlets near the bedside. Your observations are valuable, and we are already reviewing options to improve guest comfort and convenience in future refurbishments. Regarding the tourist discount cards, we apologize for any confusion. We’ll make sure our communication about this process is clearer so that guests can easily benefit from the offers during their stay. As for the cable car, you’re right — while we’re within short driving distance, it is about 3 km away on foot. We’ll ensure this is more clearly described in our location details to help future guests plan accordingly. Thank you once again for your honest feedback and for staying with us. We hope to have the pleasure of welcoming you back and providing an even better experience next time. Best regards, S. Samil Benli - General Manager

Easy to get into Luzern.

트립어드바이저 평점 4.0/5

monobrow236 TripAdvisor 인증 리뷰

Check-in was great with the male receptionist ensuring we were aware of the local travel card included with the room, and where the local train station was (~10 mins walk). Parking is underground at a discounted rate of CHF 14. The room itself was a decent size for the three of us (one additional bed brought in) albeit slightly basic but the hotel is in a great location only two stops on the train (~5 mins) from Luzern main Station. Bathroom had an interesting decor, including mirrored ceiling (!) but was clean with a good shower and decent toiletries (separate shampoo & conditioner). The building cooling system is external shutters that open/shut to block the sun however even though it was a warm evening a combination of having the windows open and the provided fan meant we all slept well. One thing worth noting for UK guests is that the room only had one plug (not next to bed) that fitted the standard UK/EUR adaptor. The majority of the plugs in the room are tripe inset plugs which would allow 3 EU plugs to fit but because they are are inset do not allow a single adaptor to fit. There were no USB charging points. Breakfast is a slightly sad affair in the back room of the bar, however there were plenty of cold options plus some eggs, sausages and pancakes. Staff were very helpful and I would definitely stay here again if visiting Luzern.

Dear monobrow236, Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you appreciated our convenient location, smooth check-in experience, and friendly service. It’s great to know that our team helped you make the most of your local travel card and that you found the room comfortable for your family. We’re also grateful for your constructive feedback regarding the power outlets and breakfast setup. Your comments are valuable, and we’ll review options to improve charging convenience in the rooms and enhance the breakfast atmosphere for a more enjoyable start to the day. It’s a pleasure to hear that you rested well and would consider staying with us again — that’s the best compliment we could receive. We look forward to welcoming you back on your next visit to Luzern! Sinrecely, S. Samil Benli - General Manager

Good stay

트립어드바이저 평점 4.0/5

Cathy W TripAdvisor 인증 리뷰

The room was just as pictured on the website. The bed was comfortable but the pillows were on the thin side. Good bathroom. Very quiet. Elevator to the rooms and the parking garage. Very easy parking right under the hotel. CNN on TV. Wifi was OK, it would have these brief pauses sometimes. We did not have breakfast. Excellent location. A five minute walk to the train station followed by a five minute ride take you to the train station in Lucerne. There is a grocery store at the train station. I would stay here again.

Dear cathyw156, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and appreciated our convenient location. We value your comments about the pillows and Wi-Fi, which will help us enhance our guest experience. We look forward to welcoming you back in the future. Thank you very much again for your kind words to our hotel. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli - General Manager ibis Luzern-Kriens

위치, 주차가 좋은 호텔

고객 평점 5.0/5

Yohan 가족 - 전체(All) 통지 확인

All.com에서 가족 할인으로 좋은가격으로 방 2개에 숙박했습나다. 직원들 매우 친절하고 영어가 능숙합니다.

Dear Yohan, We would like to express once again our sincere gratitude for your recent review of our hotel and for your kind compliments regarding our staff. Your positive feedback will encourage us to maintain our commitment to delivering the highest standards of service to our guests. We very much look forward to welcoming you again very soon. Sincerely, S. Samil Benli – General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 417 리뷰 8.8/10 위치
  • 503 리뷰 7.2/10 객실
  • 371 리뷰 8.6/10 서비스
  • 7 리뷰 6.5/10 인터넷 가격
  • 321 리뷰 6/10 안락함
  • 189 리뷰 8.1/10 청결도
  • 163 리뷰 6.5/10 조식
  • 36 리뷰 4.9/10 레스토랑

Powered by Trustyou

주변에 있는 다른 시설

루체른 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.