Le Medina Essaouira Thalassa Sea & Spa MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 937 reviews

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Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

  • A mixed thalassotherapy and spa institute

Our accommodation(s)

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Hotel location

Le Medina Essaouira Thalassa Sea & Spa MGallery

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  937 reviews

TripAdvisor Rating  4.5/5  2,689 reviews

Certificate of excellence 2023

Faded elegance with a good SPA

TripAdvisor rating 4.0/5

derbyshirenomad TripAdvisor review

I stayed at the hotel for 4 nights with a young family and the start was not fantastic. I used their travel service to book a taxi from my Riad in Marrakech to Essaouira however, it did not turn up and I received no communication from the hotel. Staff at my Riad rang for an hour to speak to reception and eventually they got through and confirmed that the hotel had failed to book it, so I had to make alternative arrangements. When I did arrive at the Le Médina Essaouira Thalassa, the staff were most apologetic and compensated me adequately for the inconvenience. The hotel itself is superbly situated minutes from the medina and port. I could see how grand the hotel was in the past but there are cracks now showing and most of the hotel needs a facelift to gain back its former glory. That said, the rooms were of a good size (though my TV worked sporadically and the shower temperature routinely fluctuated). Breakfast had lots of choice in a nice restaurant location. We ate dinner at the Mbeach restaurant that overlooked the beach and the seafood tajine was particularly good. Both my wife and I had massages and used the Spa and felt it was the best part of the hotel. Overall, a very lovely stay and the staff were very friendly when they were not rushing about. I would happily stay again there in the future.

Mixed experience this time

TripAdvisor rating 5.0/5

aardvarktraveller TripAdvisor review

This is our 6th time at this hotel and overall it’s a great experience evidenced by us returning. All the communal areas are spotless with lots of places to sit and beautiful flowers. The rooms are a bit dated but are nicely done out and very comfortable. The room service is excellent with a twice daily service. The laundry service is superb. The pool in the centre of the hotel is cleaned every day, as are the sun beds. A visit to the spa is also well worth it. The stand out team is the breakfast one and they quickly learn your preferences. It’s a well located hotel right on the beach, with a beach bar and restaurant and private beach. It’s an easy walk to both the new and the old medina with lots of restaurants and don’t forget to check out Taros bar for sunset. The negatives They are completely incapable to be relied upon for taxis to and from the airport- we tried this time for the second time this year to no avail. A large tour group of Italians arrived during our week stay. They were loud, rude and aggressive. Added to which our room was above the restaurant/ breakfast room. Don’t expect an early night when groups are here. Our room. Disappointed doesn’t cover it. The noise see above. Gets the least sun on that side. No room upgrade (we know they were busy). We are PLATINUM members but you wouldn’t think that from this room allocation.

Horrible stay! Avoid it!

TripAdvisor rating 1.0/5

Ciuchy Couples - TripAdvisor review

Terrible experience, very outdated building, poor quality and pricey breakfast. Rooms full of dust (I could not sleep the night). Very rude staff, one of them even said ‘french only’ as she did not speak English. Horrible experience! Choose something better, with proper hospitality services and decent rooms/facilities. I think there are some Riad in the medina of Essaouria, I would go for a good one of them.

Dear Mr Ciuchy, We are very sorry to hear about your disappointing experience. This does not reflect the high standards we wish to offer. Your very constructive comments are deeply concerning and we sincerely apologize for any inconvenience caused. We will address these issues internally to ensure improvements are made. Thank you for bringing this to our attention and we hope to have the opportunity to regain your trust in the future. Sincerely

A comfortable stay

Customer review rating 4.0/5

Clare Families - Confirmed reviews ALL

We stayed as a family of 5 and had a very comfortable stay. Staff were helpful, service was attentive. Some of the facilities are a little tired and dated but overall this did not hinder our experience.

Great Location

Customer review rating 3.5/5

G K. Friends - Confirmed reviews ALL

Good Location but in my opinion it’s not at 5 star level anymore it’s a little rough around the edges - I previously stayed in a modern 5 star sister hotel Mogador Golf and this does not measure up to that experience unfortunately!

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Other web-users rate our hotel

  • 572 reviews 9.8/10 Location
  • 583 reviews 7.7/10 Room
  • 962 reviews 9.1/10 Service
  • 12 reviews 4.4/10 WiFi
  • 393 reviews 8.8/10 Breakfast
  • 303 reviews 8/10 Comfort
  • 302 reviews 9.5/10 Beach
  • 292 reviews 7.5/10 Pool

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Sofitel Essaouira Mogador Golf & Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 (779 reviews)

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