Hotel Mercure Lyon Centre Plaza Republique. 4 estrelas

Tudo que havia solicitado foi atendido: early check in, quarto silencioso e maior que das vezes anteriores. Atenção muito especial na recepção pela Alessandra, tanto no Checkin como no checkout. Pontos negativos: o muito bom breakfast não tem nenhuma opção light para os usuários ( como eu) : falta leite desnatado, café descafeinado e opção de bebida à base de soja, para quem ( como eu) prefere. Fiquei 5 dias , 4 noites e a roupa de cama/ fronha não foram trocadas nenhuma vez. Dias quentes, muito suor, pedindo ao menos fronhas limpas. As toalhas só foram trocadas depois de terem sido molhadas e colocadas no chão ( uma única vez) Proteção exagerada do eco sistema ou eco-nomia, em prejuízo do hóspede? Só estes 2 aspectos negativos a considerar, de resto tudo ótimo!

todo ok

O Hotel tem uma localização excelente, presta ótimos serviços de recepção e bar. Acomodações boas e preços justos.

My stay was ok. My checkin was very basic, did not feel very welcome. Room was clean and at first sight comfortable, if not for the sort of drilling noise ( i think it was a pump of some kind) every 5 minutes you are in the room(24/7).Breakfast was good, but very basic again. Overall satisfied, but could do so much better.

This is my second stay here, and once again the staff did a wonderful job -- the front desk, the kitchen crew, and the cleaning staff. The location of this hotel is perfect -- I was able to walk to Vieux Lyon as well as downtown locations easily. It's also close to Bellecour Metro, which is convenient.

The absolute value of the hotel is OK, but it's not related to the expensive cost of a single room - up to 250 euro for the most expensive night of a full week stay, despite a booking 2 months in advance. Actually the room was very small , rat

When I booked, I thought that I'd booked for myself and my wife with breakfast included, and a bottle of Champaign upon arrival. When I arrived, the desk person told me that the room was booked for 1 person with breakfast and if I wanted breakfast for 2 there would be an additional cost. I declined the offer and went to the room, no Champaign in the room. Having come to attend a conference I was unable to even eat the breakfast over my stay. When I discovered that my return flight to the US was an early departure I asked to cancel my last day and was told that since I had pre-booked, that cancellation was impossible! So I paid for a room I ever used on the last day of my stay, and left it empty as I booked at LYS for my final night. OH! the paid for bottle was available when I asked for it, and even that was a problem as it was Sunday and the clerk had to call for permission to serve it.

Boa localização, funcionários simpáticos, limpeza, bom pequeno almoço (ótima ideia o sumo de laranja natural).

It is regretable that guests cannot open windows to let in fresh air. It was a very,very mild winter and the A/C was not yet turned on. A lack of bathroom venting didnt help either...Thus, after showering, the room became quite stuffy and humid. Aside from that, a very good hotel with a very attentive staff.

O hotel é elegante e muito bem localizado. O bar do hall de entrada agradável e o staff atencioso. No entanto, os quartos são muito pequenos. O espaço é tão apertado que tamboretes são utilizados no lugar de mesas de cabeceira ao lado da cama.

Very well located hotel. The room was exactly as shown on the website. Breakfast was very good...selection of juices, fruit, cereals, breads, eggs, bacon and sausages. The staff were extremely friendly and helpful...Viriginia in particular.

Good breakfast (though the space a bit tight for all the guests), clean, functional room and a top location. The offer of a single room is perfect for a city break. And the staff were very friendly and accommodating.

Muito satisfatória.

Os únicos pontos que sugiro uma urgente avaliação e melhoria é com relação ao chuveiro - que não tem vazão de água, deixando o banho muito ruim; e com relação ao secador de cabelo, que não funciona muito bem. Depois de alguns poucos minutos ligado ele esquenta demais e para de funcionar.

Gostamos da localizaçao da simpatia e eficiencia da recepcão com resposta pronta e eficaz sempre que solicitados. Quarto pequeno mas para uma estadia curta e com pequena bagagem foi suficiente. Limpeza impecável. Só tomamos um pequeno almoço e talvez por acaso não havia croissantes. Em relação aos pequenos almoços tomados no exterior, o vosso consideramos caro tendo em conta a oferta disponibilizada. No geral gostamos e repetiremos quando e se voltarmos a Lyon