Hotel Mercure Lyon Centre Plaza Republique. 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 5.169 comentários

Hotel aprovado por ALLSAFE

Mensagem informativa

+ 20 Serviços

Extras do hotel

  • Certificado ALLSAFE pelo Bureau Veritas

  • Refeições gourmet do pequeno-almoço ao jantar: no terraço, no restaurante ou no quarto

  • Parque de estacionamento subterrâneo público pago, situado a 50 metros do hotel

  • Local encantador no coração de Lyon

  • Quartos Familiares e quartos comunicantes.

Localização do hotel

Hotel Mercure Lyon Centre Plaza Republique.

5 rue Stella
69002 lyon
frança

Fax: (+33)4/78423334

Check-in desde as 15h00

Check-out até às 12h00

  • BUS STATION BELLECOUR:  C5-C9-C10-C12 BELLECOUR

  • BUS STATION BELLECOUR2:  C20-14-15-27-35 BELLECOUR

  • BUS STATION BELLECOUR3:  40-88- S1 BELLECOUR

  • BUS STATION CORDELIERS:  9-27-171-C3-C5 CORDELIERS

  • BUS STATION CORDELIERS1:  C13-C14-C23 CORDELIERS

  • BUS STATION PONT WILSON RD:  27-171-C5-C9-C23 PONT WILSON RD

  • METRO LIGNE A - CORDELIERS 100 M:  A CORDELIERS

  • METRO LIGNE D -BELLECOUR 150 M:  D BELLECOUR

  • De avião

    LYON SAINT EXUPERY A 25 km / 15,54 milhas

  • De comboio

    LYON PART-DIEU A 3 km / 1,86 milhas

GPS:45.760652, 4.836806

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar

PLAZA BAR Foto não contratual

O Carrousel Bar by "M" recebe grupos de famílias, amigos ou colegas num ambiente contemporâneo. Também dispomos de uma seleção de snacks no bar.

As nossas opções de alojamento

Desfrute de um momento de relaxamento nos nossos confortáveis quartos com decoração contemporânea. Os quartos Standard práticos proporcionam estadias tranquilas, enquanto os quartos Privilege familiares dispõem de uma área de lounge e sofá-cama.

Avaliações dos nossos clientes sobre o
Hotel Mercure Lyon Centre Plaza Republique.

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.2/5

5.169 comentários

Classificação do TripAdvisor 4.0/5

652 comentários

City Stopover

Nota Tripadvisor 4.0/5

ove931 28/07/2021 Avaliação com certificação TripAdvisor

Perfect place to stay in overnight, smack in the middle of town in between the rivers. Lots of bars, restaurants and shopping on walking distance. Qualitative level of the breakfast even if I arrived late and some breakfast items were no longer available.

Dear Madam, Dear Sir, Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. It will be a great pleasure to welcome you back.

Excellent city centre hotel

Nota Tripadvisor 4.0/5

mgriffiths2021 28/07/2021 Avaliação com certificação TripAdvisor

The hotel was central to everything from parking to shopping, bars and restaurants as well as the old town and furnicular. Staff were very helpful and friendly giving advice and letting us check in early.

Dear Mr Griffiths, Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. We sincerely hope we can see you again very soon in Mercure Plaza République !

Very nice room with Basel Card!

Nota Tripadvisor 5.0/5

Memoria J Solo travel - 13/02/2020 Avaliação com certificação TripAdvisor

The room was very nice, spacious, and clean. The location is a little far out of the city centre, but it makes up for it with the free Basel Card, which covers public transportation and discounts on most sites, such as the museums and boat rides I really enjoyed staying here and wish I could've stayed longer I only wish we didn't have to pay for the coffee pods to go with the coffee machine in the room. The pods should've been included.

Dear "Memoria J", Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. Best regards,

Wonderful stay

Nota Tripadvisor 5.0/5

Christophe0167 Couples - 15/01/2020 Avaliação com certificação TripAdvisor

This is our go to hotel for our trips to Lyon. The location is amazing and central and walkable to everything from restaurants, sites, museums, and shops to all forms of public transportation. The staff are exceptional and breakfast is a must.

Dear "Christophe0167", Thank you very much for sharing your satisfaction regarding our hotel services. I will share your very positive feedback with the team!

End of the year trip to Lyon

Nota Tripadvisor 4.0/5

123ralfs3 Couples - 05/01/2020 Avaliação com certificação TripAdvisor

The hotel is placed in the heart of Lyon close to place Bellecour. The personnel is very friendly and responsive. The rooms are small, and the bathrooms are so small that it is impossible to move around without bumping into something.

Dear "123ralfs3", Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service.

Wonderful stay ❤️.

Nota Tripadvisor 5.0/5

PJV527 Family - 24/12/2019 Avaliação com certificação TripAdvisor

Wonderful stay in the center of Lyon. Lovely atmosphere, helpful staff, children friendly, neat and clean rooms, easy access to the shopping center makes this stay very easy and pleasant. Breakfast options were also good.

Dear "PJV527", Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service.

Feel at your ease in the middle of Lyon

Nota Tripadvisor 5.0/5

HildeV383 Solo travel - 17/09/2019 Avaliação com certificação TripAdvisor

Smaller but very nice hotel where you feel at ease from the first moment you walk in by the warm welcoming of the receptionist who also gives you in a nutshell all the information you need. Very clean, comfortable and soundproof room. Excellent breakfast with a large variety of choice. Fresh orange juice available ! Top of the bill is Jessica, the bartender in the evening. A fantastic host with an everlasting, honest smile. She prepared me twice a tasty diner. No doubt that I'll be back next time when I have to be in Lyon !

Hello HildeV383, I would like to thank you for sharing your comments on your last stay with us. I am pleased to read that your stay went well and that our services and our staff were the key of your wellness with us. A huge thank you for this very laudatory comment regarding our hotel! We look forward to welcome you again!

Melhor atendimento da rede Mercure, a aperfeiçoar somente detalhes

Nota clientes Avis 4.0/5

Walter C. Viajante individual - 03/09/2019 Comentários confirmados de ALL

Tudo que havia solicitado foi atendido: early check in, quarto silencioso e maior que das vezes anteriores. Atenção muito especial na recepção pela Alessandra, tanto no Checkin como no checkout. Pontos negativos: o muito bom breakfast não tem nenhuma opção light para os usuários ( como eu) : falta leite desnatado, café descafeinado e opção de bebida à base de soja, para quem ( como eu) prefere. Fiquei 5 dias , 4 noites e a roupa de cama/ fronha não foram trocadas nenhuma vez. Dias quentes, muito suor, pedindo ao menos fronhas limpas. As toalhas só foram trocadas depois de terem sido molhadas e colocadas no chão ( uma única vez) Proteção exagerada do eco sistema ou eco-nomia, em prejuízo do hóspede? Só estes 2 aspectos negativos a considerar, de resto tudo ótimo!

Dear M C., Thank you for taking the time to share your experience following your stay at the Mercure Plaza République. I have shared your comment with the team and with Alessandra. Our breakfast offer decaf coffee and soy milk. I am sorry that these options were not clear. I hope to have the opportunity to welcome you back. Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

ok

Nota clientes Avis 4.5/5

Joaquin Negócios - 21/08/2019 Comentários confirmados de ALL

todo ok

Dear M N., Thank you for the good review. We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

BOAS IMPRESSÕES DE LYON E DO HOTEL MERCURE

Nota clientes Avis 4.5/5

Norival O. P. Famílias - 05/08/2019 Comentários confirmados de ALL

O Hotel tem uma localização excelente, presta ótimos serviços de recepção e bar. Acomodações boas e preços justos.

Dear M Osvaldo P., Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. We look forward to welcome you back. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

Comfortable stay.

Nota Tripadvisor 3.0/5

freekclaeys Solo travel - 29/07/2019 Avaliação com certificação TripAdvisor

My stay was ok. My checkin was very basic, did not feel very welcome. Room was clean and at first sight comfortable, if not for the sort of drilling noise ( i think it was a pump of some kind) every 5 minutes you are in the room(24/7).Breakfast was good, but very basic again. Overall satisfied, but could do so much better.

Dear freekclaeys, We are truly sorry that your experience at the hotel was not what you have expected. We would like to thank you for sharing it with us. The satisfaction of our guests is our top priority and I can assure you that your comments have been read by the teams to concentrate our efforts on the several points you mentioned. We hope to welcome you back soon.

Great Staff / Perfect Location

Nota Tripadvisor 5.0/5

neal597 Business - 25/06/2019 Avaliação com certificação TripAdvisor

This is my second stay here, and once again the staff did a wonderful job -- the front desk, the kitchen crew, and the cleaning staff. The location of this hotel is perfect -- I was able to walk to Vieux Lyon as well as downtown locations easily. It's also close to Bellecour Metro, which is convenient.

Hello neal597, Thank you for the 5 star review ! We are pleased to see you entirely satisfied with your last stay with us. I have shared your compliments with our teams, who works daily for our guests' satisfaction. We look forward to welcome you back. Best regards.

Expensive hotel in centre of Lyon

Nota Tripadvisor 2.0/5

Seaside821324 Business - 26/05/2019 Avaliação com certificação TripAdvisor

The absolute value of the hotel is OK, but it's not related to the expensive cost of a single room - up to 250 euro for the most expensive night of a full week stay, despite a booking 2 months in advance. Actually the room was very small , rat

Dear Seaside821324, Thank you for commenting. I am sorry to see you disappointed with your last stay at the Mercure Plaza République. Prices change over the seasons, events and booking periods. We hope to have the opportunity to welcome you back. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

Bad Mistake

Nota Tripadvisor 3.0/5

Harry K Couples - 17/05/2019 Avaliação com certificação TripAdvisor

When I booked, I thought that I'd booked for myself and my wife with breakfast included, and a bottle of Champaign upon arrival. When I arrived, the desk person told me that the room was booked for 1 person with breakfast and if I wanted breakfast for 2 there would be an additional cost. I declined the offer and went to the room, no Champaign in the room. Having come to attend a conference I was unable to even eat the breakfast over my stay. When I discovered that my return flight to the US was an early departure I asked to cancel my last day and was told that since I had pre-booked, that cancellation was impossible! So I paid for a room I ever used on the last day of my stay, and left it empty as I booked at LYS for my final night. OH! the paid for bottle was available when I asked for it, and even that was a problem as it was Sunday and the clerk had to call for permission to serve it.

Dear Harry K, Thank you for writting about your experience at the Mercure Plaza République. I am sorry to read your disappointment. In fact, you had choosed a prepaid rate that doesn't allow any modification nor reimbursment. Regarding the champaign bottle, we usually serve it on demand to assure its freshness and I am sorry to see it's was not as expected. We hope to have the opportunity to show you the quality of our service during your next trip to Lyon.

Boa escolha!

Nota clientes Avis 4.5/5

V. G. Amigos - 18/04/2019 Comentários confirmados de ALL

Boa localização, funcionários simpáticos, limpeza, bom pequeno almoço (ótima ideia o sumo de laranja natural).

Dear M G. G., Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. We look forward to welcome you back. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

Great Location...but stuffy rooms

Nota Tripadvisor 3.0/5

Roam21502446864 Couples - 17/03/2019 Avaliação com certificação TripAdvisor

It is regretable that guests cannot open windows to let in fresh air. It was a very,very mild winter and the A/C was not yet turned on. A lack of bathroom venting didnt help either...Thus, after showering, the room became quite stuffy and humid. Aside from that, a very good hotel with a very attentive staff.

Dear "Roam21502446864", Thank you for commenting about your stay at the Mercure Lyon Centre Plaza République. Our building, listed to World Heritage, does unfortunately not allow some of our windows to be opened. We are terribly sorry about that. We apologies for the inconvenience cause by the heat. We look forward to welcome you back.

Excelente localização, quartos pequenos.

Nota clientes Avis 2.5/5

José F. Viajante individual - 06/02/2019 Comentários confirmados de ALL

O hotel é elegante e muito bem localizado. O bar do hall de entrada agradável e o staff atencioso. No entanto, os quartos são muito pequenos. O espaço é tão apertado que tamboretes são utilizados no lugar de mesas de cabeceira ao lado da cama.

Dear Jose G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Plaza République. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the nightstands, they are designer marble mushrooms from a local craftsman shop. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Axel, front desk officer at the Hotel Mercure Lyon Centre Plaza République.

Lovely Hotel, Great Location

Nota Tripadvisor 5.0/5

Catherine S Couples - 20/12/2018 Avaliação com certificação TripAdvisor

Very well located hotel. The room was exactly as shown on the website. Breakfast was very good...selection of juices, fruit, cereals, breads, eggs, bacon and sausages. The staff were extremely friendly and helpful...Viriginia in particular.

Dear Catherine, Thank you for this 5 star review ! I have shared your comment with the staff and Virginia, who has been particularly touched. We look forward to welcome you back.

Good hotel in a great location

Nota Tripadvisor 5.0/5

Kelvin T Solo travel - 14/11/2018 Avaliação com certificação TripAdvisor

Good breakfast (though the space a bit tight for all the guests), clean, functional room and a top location. The offer of a single room is perfect for a city break. And the staff were very friendly and accommodating.

Dear Kevin T, Thank you so much for this 5 star review ! Knowing that you are 100% satisfied is the best reward we can get. We'd love to renew this great experience with you at the Mercure Lyon Centre Plaza République. Best regards.
Nota clientes Avis 4.0/5

Celia F. Famílias - 15/08/2018 Comentários confirmados de ALL

Muito satisfatória.

Dear Mrs F., Thank you for the very laudatory review ! We hope to see you soon. Best regards, Isabelle, front office agent at Mercure Lyon Centre Plaza République.

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