Mercure Nelspruit Hotel

Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 653 reviews

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Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

Telephone +27 13 741 4222

Fax +27 13 741 4290

  • GREYHOUND:  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS:-25.467319, 30.956833

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  653 reviews

TripAdvisor Rating  3.5/5  329 reviews

well located and great atmosphere

Customer review rating 4.5/5

M. S. Business - Confirmed reviews ALL

home from home experience with very welcoming and friendly staff from reception, cleaning and restaurant staff.

Dear SB M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We are very happy to have you as a regular at our property. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Surprise

TripAdvisor rating 1.0/5

Hannes C Business - TripAdvisor review

1. There is no electric socket next to the bed. 2. The blinds in the kitchen were broken. 3. There is a very old air con but no remote. That means no air con. 4. There is no telephone in the room. 5. The telephone number on the official website for mercure nelspruit is not answered. 6. The room had a bad smell, like old urine. 7. There were no face towels. 8. My room key had to be recoded at reception. 9. There were curtain hooks gone, I couldn't really close the curtains properly. 10. The carpet was filthy with a big burn mark. 11. There's broken tiles on the steps to the room. 12. The shower door was dirty and the floor slippery. 13. There is no floor towel when you exit the shower. I travel a lot, this is close to the worst hotel room I've been to in the last 20 years. On the plus point, the staff was friendly and helpful.

Dear Hannes C, Thank you for taking the time to tell us, in detail, about your experience at the Mercure Nelspruit. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am personally going to look into every single issue that you have brought up as we are currently busy with a refurbishing program. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Boy N. Business - Confirmed reviews ALL

Fix your doors as they are difficult to close

Dear Boy n., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on the doors and the WIFI. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Customer review rating 5.0/5

Tshepo Business - Confirmed reviews ALL

I enjoyed staying at Mercure hotel

Dear Tshepo M., Thank you so much for your kind words regarding your stay at the Mercure Nelspruit Hotel. It is always such a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Mercure Nelspruit soon. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

I enjoyed my stay

Customer review rating 3.0/5

Sipho M. Business - Confirmed reviews ALL

Welcoming staff from reception, bar to the dining hall The rooms are clean, well it will be nice to get your pen & notepad next time.

Dear S M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

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Other web-users rate our hotel

  • 177 reviews 9.3/10 Location
  • 541 reviews 3.9/10 Room
  • 374 reviews 7.5/10 Service
  • 68 reviews 3.1/10 WiFi
  • 302 reviews 3.1/10 Cleanliness
  • 216 reviews 4/10 Comfort
  • 112 reviews 4.2/10 Food
  • 108 reviews 3.9/10 Amenities

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