Mercure Nelspruit Hotel

Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 568 reviews

ALLSAFE approved hotel

Mercure Nelspruit Hotel
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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

Fax: +27 13 741 4290

  • GREYHOUND:  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS:-25.467319, 30.956833

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  568 reviews

TripAdvisor Rating  3.5/5  326 reviews

Customer review rating 3.5/5

Tshepang Couples - Confirmed reviews ALL

The hotel was clean and our room was always neat but breakfast was not too bad but on the day we left it was terrible and the restaurant side we went there for dinner and it was the worst experience.

Good stay

Customer review rating 4.5/5

Keitumetse Families - Confirmed reviews ALL

We had a great time, the kids also enjoyed

Perfectly located.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Perfectly located. and enjoyed the friendly staff and hospitality during my stay.

Well located

Customer review rating 1.5/5

Zahied M. Business - Confirmed reviews ALL

Unfortunately not a good experience .Your units are very tired .All the taps were leaking and the toilet water kept running non stop...and you have "Save water " signs in your bathrooms. The entire Unit smelt moldy when I first opened the door. Always used Mercure on my travels but this has unfortunately been my worst stay.

Dear Zahied M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are hard at work fixing the issues you have mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Customer review rating 4.0/5

Rob S. Business - Confirmed reviews ALL

It’s always good !!!

Dear Roberto S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Service pleasant. Hotel exceeded expectations

Customer review rating 5.0/5

M. Solo - Confirmed reviews ALL

I enjoyed my stay and breakfast was great.

Dear Jobodwane M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I enjoyed my stay and the hospitality I received from staff members.

Dear SV N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

good stay

Customer review rating 5.0/5

I M. M. Business - Confirmed reviews ALL

excellent

Dear Isaac M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Customer review rating 4.0/5

Afourma Friends - Confirmed reviews ALL

Friendly Staff, from the minute you arrive at the reception, to the dining hall and to Cleaners, all makes you feel at home including the Manager, Virginia. Thanks to Lindo at reception & Chef Ghughulethu for making us delicious breakfast.

Dear Gaboratanelwe M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

One of the towels looked dirty or stained

Dear Samuel N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

well located

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I enjoyed my stay as staff are friendly and always willing to assist

Dear Ramuntshi A., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located. Great suites

Customer review rating 4.0/5

Gabriel Business - Confirmed reviews ALL

I really enjoyed every part of the experience. The pricing was good value for money, the location is well located to ammenaties and the people are very friendly. My only complaint is the carpets in the suite. I'd be happy to come again nonetheless

Dear Gabriel C., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on the carpets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Great location

Customer review rating 5.0/5

E Families - Confirmed reviews ALL

Friendly staff, but rooms had a strong smell, carpet was so filthy.Overall our stay was ok.

Dear Evidence F., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on the carpets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Customer review rating 2.5/5

Lana Solo - Confirmed reviews ALL

The place itself was located in the best part of Nelspruit. Opposite a mall. The place is okay in terms of cleanliness. The decor is very is much outdated, to a point where i wasnt sure at times if it was clean or not. Normally i enjoy swimming but again the pool didnt look clean. The room had a musty smell to it. Honestly speaking it only had the location going for it and the hotel staff tried to do their best to clean up.

Enjoyble stay...

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Accomodation 100%8

Dear F M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Rooms standard deteriorating daily, cupboards collapsing and taps dripping, tv bad quality and loadshedding generator takes too long to cut in need channels lost

Customer review rating 1.0/5

Bheki Couples - Confirmed reviews ALL

Rooms standard deteriorating daily, cupboards collapsing and taps dripping, tv bad quality and loadshedding generator takes too long to cut in need channels lost.

Dear Bs M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Perfect stay we are coming back

Customer review rating 5.0/5

M. P. Families - Confirmed reviews ALL

Perfect....

Dear Nomvula M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Avoid if you can!!

TripAdvisor rating 1.0/5

73P-Alex Couples - TripAdvisor review

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

Dear 73P-Alex I apologise that you felt that you were not treated as VIP guest and that I consider my job as part time. When I received your email, I had an emergency at the hotel and could not attend to your problem immediately. I did reply to your email in the afternoon explaining to you that we are attend to and resolving your problems. You mentioned you did not get your refund in time - when you contacted us in April, I advised you by email that we did not have access to the hotel and systems as we were on lock down. Once we were allowed to travel, we immediately refunded your account. I was in continuous contact you with advising you of the situation. I will take your suggestions on board in being a better manager. Regards

Convinient accommodation for family travels

TripAdvisor rating 3.0/5

Curiosity823621 TripAdvisor review

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

Aircorn leaking

TripAdvisor rating 1.0/5

Delicia C Families - TripAdvisor review

Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not kept clean Overall very bad experience.... Would like to hear from the hotel as to why I experienced such

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