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Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 3,151 reviews

ALLSAFE approved hotel

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Mercure Nelspruit Hotel
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+ 21 Services

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (nearby) Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200 nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

MASK BAR

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,151 reviews

TripAdvisor Rating 3.5/5

325 reviews

convenient

Customer review rating 3.5/5

Rani Business - 10/09/2021 Confirmed reviews ALL

Just stayed on night on business.

well located,

Customer review rating 4.0/5

Dineo M. Business - 10/09/2021 Confirmed reviews ALL

the breakfast variety could be better and the rooms carpets changed.They look really old Otherwise i enjoyed my stay, wonderful staff , clean rooms and very clean overall environment. Very spacious rooms.

Dear Dineo M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We fully acknowledge your comments about the carpet and breakfast variety and we will use this to improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Hotel Manger

bad exprience

Customer review rating 0.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

attitude staff members , cold water , the rooms have red soil on the celling

Dear L M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rexy Mgwili Hotel Manager

Good stay

Customer review rating 5.0/5

France P. Business - 08/09/2021 Confirmed reviews ALL

Excellent service received. Keep up the good service

Dear France P., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Hotel Manager

Had a great experience

Customer review rating 5.0/5

Babhekile Couples - 06/09/2021 Confirmed reviews ALL

Great experience

Dear Babhekile M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Hotel Manager

well located, good stay

Customer review rating 2.5/5

Tebogo P. Business - 04/09/2021 Confirmed reviews ALL

I had a good stay and the environment was friendly and clean but there was always people making noise and one day some lady was lost and knocked on my door around 2am disturbing my sleep...

Dear Tebogo P., Thank you for taking the time to share your feedback. Thank you for letting us know about the noise disruptions, we will inform our security to be more vigilant and control this to prevent future occurrence. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Hotel Manager

Well located but not clean enough

Customer review rating 1.5/5

Comie R. Couples - 02/09/2021 Confirmed reviews ALL

The bathroom was not clean enough - the grout is dirty in the shower. On arrival there were no teaspoons. I ordered something from the menu but it was not available. I then had to ask what the shef can prepare and according to that I had to order.

Dear Petrus R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Hotel Manager
Customer review rating 0.5/5

Nilson B. Families - 30/08/2021 Confirmed reviews ALL

The condition of the accommodation it was very bad , your quality now is too bad .

Dear Nilson B., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Hotel Manager
Customer review rating 2.0/5

Anonymous Business - 30/08/2021 Confirmed reviews ALL

I asked daily to please do my laundry and nothing was done nor an excuse was given Party's till late night while there is people that's still need to sleep for work the next day

Great stay

Customer review rating 5.0/5

Palesa Couples - 30/08/2021 Confirmed reviews ALL

Excellent

Dear Christina M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Hotel Manager

Very well located

Customer review rating 3.5/5

Aida Families - 27/08/2021 Confirmed reviews ALL

Pleasant

Dear Aida Joaquim M., Thank you for taking the time to share your feedback. We apologies that your room did not have all the amenities, especially as our teams are trained to inspect and return rooms with complete operating equipment. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality Rexy Mgwili Hotel Manager

For a one night stay is was satisfactory

Customer review rating 3.0/5

Shane R. Business - 22/08/2021 Confirmed reviews ALL

There were maintenance issues regarding the lights and plugs. Therefore, the privacy I expected to have upon checking in was disrupted. Security at the gate was not available to let me out in the evening. The front desk had to let me out

Dear Shane R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located and good stay

Customer review rating 4.5/5

Kingsley Business - 19/08/2021 Confirmed reviews ALL

Comfortable

Dear Kingsley C., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

everything was bad,dirty carpets,no pots always you must call they take hours to respond on first day.

Customer review rating 0.5/5

Ronny K. Families - 17/08/2021 Confirmed reviews ALL

not good sorry,i didnt enjoy my stay with my family.

Dear Ronny k., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Good stay

Customer review rating 5.0/5

Botsotso Business - 16/08/2021 Confirmed reviews ALL

Everything was excellent I really love the place more special the staff. They do the magnificent job.

Dear Botsotso M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

terrible

Customer review rating 1.5/5

Louis Friends - 14/08/2021 Confirmed reviews ALL

when you have savages that rent rooms for nights, and rev cars and drink and swear and carry on till 4am, i find it pathetic and would actually like a refund, but i know that will not happen, i will give a 1 rating on google. you guys need to pick up your socks. i can certainly say that i have never in my life experienced such terrible barbaric behavior and service.. good god.

Dear LS S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that Virginia will contact you in regards to your complaint. Sincerely,

Well located

Customer review rating 4.0/5

Tshwarelo M. Business - 01/08/2021 Confirmed reviews ALL

Food and stay was all good but the services of house keeping was very bad... They don't change bedding. The day i arrived the sheet was having someone's hair... I haven't slept yet but already the bed have hair and the pillow have blood nd also towel have blood... I was so disappointed

Dear Tshwarelo M., We apologise for the inconvenience you experienced while staying at the Mercure Nelspruit. Further to Virginia's telephone call, can you please advise us during your stay so we can rectify the problem immeditely? Sincerely,

Very good excellent

Customer review rating 5.0/5

Anonymous Solo - 31/07/2021 Confirmed reviews ALL

Excellent. Loving people and caring and they respect

Dear Masilo T., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Neo G. Business - 30/07/2021 Confirmed reviews ALL

Good

Dear Neo G., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Avoid if you can!!

TripAdvisor rating 1.0/5

73P-Alex Couples - 03/11/2020 TripAdvisor review

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

Dear 73P-Alex I apologise that you felt that you were not treated as VIP guest and that I consider my job as part time. When I received your email, I had an emergency at the hotel and could not attend to your problem immediately. I did reply to your email in the afternoon explaining to you that we are attend to and resolving your problems. You mentioned you did not get your refund in time - when you contacted us in April, I advised you by email that we did not have access to the hotel and systems as we were on lock down. Once we were allowed to travel, we immediately refunded your account. I was in continuous contact you with advising you of the situation. I will take your suggestions on board in being a better manager. Regards

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