Mercure Nelspruit Hotel 3 stars

It was alright, but as always there were shortcomings!

Missing wall pictures yet mounting fixtures remaining on the wall made me uncomfortable. But the worse thing was the poor state of hygiene. There carpet has not had a cleaning in a very long time and I could not bear to walk bare footed on it. Touching the chairs was traumatic when my fingers got stuck in the grease. The bath was hard to look at and certainly was not used on this account. I think this is enough already, let I offend the delicate reader.

I enjoy the privacy of the rooms. The rooms are very specious and the reception offers great seating locations which is great for socializing. The pool area is great as well and the breakfast is lovely. The staff was super friendly as well and made my stay more comfortable.

This was our first booking at the hotel but we were very disappointed by the reception we got. The room 519 which we were allocated leaves a lot to be desired, it was terrible filthy dirty, in the bathroom there were cobwebs which is a sign of poorly cleaned room, all window blinds were dirty, the verendar floor had not been attended to, and to top it all both air conditioners were non functional. It was really a shocking experience, especially at this time of the Covid-19 Pandemic, where excellent health care must be a priority. We called the reception and requested an explanation to all of the above, we were told that all the house attendants have already knocked off and they could attend to the issue the next day. We were however relocated another room 209, which was at least better cleaned compared to 519. Our suggestion/request is, could Management take upon themselves to make sure that at least in all the rooms there are spot checks, before allocating to clients. In this new normal we are all navigating through, at least Sanitizers be readily available in each room.

I feel that the overall service delivery has lowered

On overall it was a good stay. The only thing me and my family didn’t like was the fact that we Couldn’t lock the main door, so we had to sleep worried!

Just stayed on night on business.

the breakfast variety could be better and the rooms carpets changed.They look really old Otherwise i enjoyed my stay, wonderful staff , clean rooms and very clean overall environment. Very spacious rooms.

attitude staff members , cold water , the rooms have red soil on the celling

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not kept clean Overall very bad experience.... Would like to hear from the hotel as to why I experienced such

I booked online and checked in online where it stated that "all you have to do is show up and pick the room card". When I did arrive, went to reception whereby was requested to provide all the information again. Apparently in South Africa credit card discounts must be done in front of the guest(?!). Requested a Junior Suite with two beds and got with one bed...

Always try to take care of our needs. Our needs arerflexible -room allocation and set up, hours of arrival and departure and bed set up. Jo, Belinda and team go out of their way to accommodate our requests.

Not an OK hotel, lack of standards in the rooms. Room are worn out an old looking, duvets are dirty, toilet paper is low quality and lacking in supply, furniture is old and scuffed. Not enjoyable, when we commented on it, there was just a response of 'Oh okay". OUr room has been smoked in, there were holes burnt in the furniture, the aircon in one bedroom was not working well and kept making loud noises. Nothing nice to say about the accommodation in this hotel. Not enjoyable and only for those who wont notice the difference.