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Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 2,993 reviews

ALLSAFE approved hotel

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Mercure Nelspruit Hotel
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+ 23 Services

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (Nearby)Paying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200 nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Junior Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

SUPERIOR 2 BEDROOM SUITE

  • Max. number of persons: 5
  • Area: From 45 m² / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

JUNIOR SUITE WITH 1 DOUBLE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Suites

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MASK BAR

Non contractual photo

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,993 reviews

tripadvisor

TripAdvisor Rating 3.5/5

320 reviews

Customer review rating 5.0/5

Eric Couples - 23/02/2021 Confirmed reviews ALL

It is was too lit and we enjoyed our stay, and breakfast was out of this world thanks to the chief, the staff is friendly, the place is beautiful, the only issue is the swimming pool and the braai area

well located

Customer review rating 4.5/5

Mr V. M. Business - 21/02/2021 Confirmed reviews ALL

I had a wonderful stay in your Hotel, everything was super with me. I will also recommend other people to stay there and if I visit Mbhombela I will come to stay in your hotel again.

convenient and comfortable

Customer review rating 4.0/5

Tim Business - 19/02/2021 Confirmed reviews ALL

the customer service is kind and warm. the place is convenient and safe. I will only recommend that the shows be fixed to standard one and the shades/covers outside be fixed. above all I am satisfied with the accommodation and I will prefer it for my business stay in the city.

Very excellent hotel located next to the convenient mall, my husband and I enjoyed our stay there.

Customer review rating 5.0/5

Nikiwe Couples - 17/02/2021 Confirmed reviews ALL

On top of the range, even the food there it was ayoba

Lodge branded as hotel

Customer review rating 1.5/5

David Business - 15/02/2021 Confirmed reviews ALL

Disappointing. Will not recommend this hotel to anyone until you consider and implement some much needed renovations. And before you think of the Covid pandemic, the issues predate the pandemic but may have only been worsened thereby. 1. Refurbish every room and exterior of facility 2. Buy new linen and towels 3. Consider your breakfast option as it does not warrant the payment

the hotel is well located next the mall.

Customer review rating 3.5/5

Anonymous Business - 15/02/2021 Confirmed reviews ALL

The experience was okay

Dear Mmboniseni R., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Safe, nice walk to the shops

Customer review rating 2.0/5

Senyatsi M. Business - 15/02/2021 Confirmed reviews ALL

My experience, I left my charger in the room and enquired about it but till today no response

Dear SAM M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After you telephonic conversation with Virginia, we are still looking for your charger. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.0/5

Dave C. Business - 13/02/2021 Confirmed reviews ALL

Was only okay. A bit disappointed actually. The complex itself looked fine, but my particular unit was below average. TV picture was snowy.. In this day and age of satelite TV?? TV bouquet offering was poor... (No CNN, Sky news, or even channel 200, ie. sports summary channel). Wi-fi so slow I eventually gave up after numerous timeouts and used my data instead. Air-con in the unit was also very poor.

Dear Dave C., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Your Yard is dirty, focus on the garden and paving

Customer review rating 3.0/5

Mish Business - 11/02/2021 Confirmed reviews ALL

Staff extremely friendly, location is nice but the outside rooms looks horrible,,, not worth the price. Garden needs to be taken care of,,, it's summer now,, paving needs deep cleaning too. Rooms are very nice though.

Dear ML M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that the Nelspruit area received a lot of rain and we are trying to clean the gardens. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice and clean.

Customer review rating 3.5/5

Gary Business - 09/02/2021 Confirmed reviews ALL

Just some concerns as noted: - no cream or shower gel - there was absolutely no movie channels at all (not sure if there was a problem or if this is the standard) - was only booked for the night

Dear Gary N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to apologize you experienced with he TV channels - we will amend the situation for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.0/5

Yvette Business - 09/02/2021 Confirmed reviews ALL

I am sad to say that since I last stayed at the Mercure Nelspruit, the place is very run down. The staff were very friendly and helpful and the breakfast was excellent as always. Thank you.

Dear Yvette U., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 5.0/5

Caroline B. Business - 09/02/2021 Confirmed reviews ALL

Excellent I will love to be your guest in the near future

Dear Caroline B., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect place

Customer review rating 5.0/5

Eustice Couples - 03/02/2021 Confirmed reviews ALL

It was wonderful but we need air-conditioner please, all in all the place is beautiful

Dear Eustice M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is well located. Amenities were decent, but can be improved.

Customer review rating 3.0/5

N T. Families - 31/01/2021 Confirmed reviews ALL

Soap and dishcloth in the kitchen are needed. Bedding was clean but broken. Needs updating. Carpets require a deep cleanse. Everything was clean but basic. Wifi wasn't good. We couldnt use the pool.

Dear Penyu T., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised the pool can be utilized after the President's speech. I will forward you valid comments on cleanliness to the Executive Housekeeper in order to prevent reoccurrence. Sincerely,

easy to locate, professional and friendly staff, rooms net & clean, safe parking

Customer review rating 5.0/5

Lezelle P. Business - 31/01/2021 Confirmed reviews ALL

great accommodation, affordable prices, friendly and helpful staff that is always available every time. It was an amazing stay that is why we extended our stay without delay. Definitely returning and Mercure Hotel Mbombela is high recommended! Best first visit to MP #Thank you Mercure!!!

Dear Lezelle P., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Tebogo N. Business - 25/01/2021 Confirmed reviews ALL

I really enjoyed my stay at the Mecure Hotel, the low light was that we were not able to use the pool or even the pool table...! (sad face)

Dear Tebogo M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Hopefully on your next visit, the COVID restrictions will have been changed. Sincerely,

Well located and easy to find.

Customer review rating 4.5/5

Jvb F. Business - 25/01/2021 Confirmed reviews ALL

Good stay accept for the aircon. We stayed in room 105. The air-conditioning needs a good service, not up to standard at all.

Dear Jan Vallenteyn F., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We apologise for the inconvenience you experienced in connection with air-con not working. Sincerely,

Well located and comfortable beds

Customer review rating 4.0/5

Priscillah Families - 21/01/2021 Confirmed reviews ALL

Not bad for overnight accommodation. There is a 2 plate stove, bar fridge, microwave, tea, chairs and a couch. The room is open, shower and a bath. The beds are comfortable. Walking distance to iLanga Mall. Well located but suitable for an overnight not holiday... Housekeeping and the reception doesn't answer calls at all, they need to improve, only the restaurant took my calls during my stay. Consider replacing the iron, the aircon is old and noisy, carpet no shades...overall not bad just for a night..

Dear Priscillah M., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We apolgise for the inconvenience you experienced during your stay - I have re-trained the staff to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent experience

Customer review rating 5.0/5

Tafadzwa Business - 20/01/2021 Confirmed reviews ALL

Experience has always been great, been there for more than once and will come again.

Dear Tafadzwa M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Nomawabo Families - 13/01/2021 Confirmed reviews ALL

Well located but carpet is too dirty

Dear N M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconvenience you experienced with the dirty carpets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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