Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 3,125 reviews

ALLSAFE approved hotel

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Mercure Nelspruit Hotel
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+ 13 Services

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (nearby) Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200 nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

MASK BAR

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,125 reviews

tripadvisor

TripAdvisor Rating 3.5/5

324 reviews

Well located

Customer review rating 2.5/5

Petronella Solo - 25/07/2021 Confirmed reviews ALL

The bed is nice and comfortable however the finishes are dated. I couldn’t call reception from the rooms phone and I couldn’t get the air conditioner to work.

Dear Bongekile M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your positive comments to Khaya. Sincerely,

Good Stay

Customer review rating 5.0/5

Sibusiso Business - 22/07/2021 Confirmed reviews ALL

I enjoyed staying but the outside light was not working, Hope it has been fixed for the next Guest.

Dear Sibusiso S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the outside light not working - we will rectify the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Tafadwa Business - 21/07/2021 Confirmed reviews ALL

Perfect stay

Dear Tafadzwa M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and easy access to the mall

Customer review rating 5.0/5

Anonymous Business - 19/07/2021 Confirmed reviews ALL

Nice place and clean, the rooms are big and have enough space. Unlimited internet everywhere around the premises.

Dear Musa K., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location quiete noisy with Builders across the hotel

Customer review rating 0.5/5

Emmanuel Families - 18/07/2021 Confirmed reviews ALL

1. I was charged twice for my stay and was assured that the second amount would be refunded, till today nothing has happened. 2. It was very noisy as i was located a unit at the end near the road and construction site which made sleeping challenging with all the trucks and workers leaving late and arriving early hours. Deliveries at the petrol station taking places at odd hours of the morning.

Dear Lulama M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can you please forward your bank statement that states you were charged twice so we can investigate the problem on our side? Please email H2… Sincerely,

Convenient

Customer review rating 3.5/5

Samiro M. Business - 12/07/2021 Confirmed reviews ALL

Normal

Dear Samiro M., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologise for the inconvenience you experienced with heating system. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Oupa L. Business - 11/07/2021 Confirmed reviews ALL

Everyone the staff is willing to help, you get attention.

Dear Oupa L., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The hotel needs real upgrades

Customer review rating 0.5/5

Liana Business - 11/07/2021 Confirmed reviews ALL

We had a 2vweek stay in Neilspruit and the hotel was really poor in all aspects,we check out the following day.

Dear Liana S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that we have an outside company that monthly fumigates the hotel against insect which includes cockroaches. In addition, I have re-trained the housekeeping department to prevent re-occurrence. Sincerely,

Well located

Customer review rating 1.0/5

Fabiao S. Business - 11/07/2021 Confirmed reviews ALL

I didn't rest well, as there was a lot of noise in the rooms next door, due to the conviviality there was, and they made a lot of noise.

Dear Manuel S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Good stay

Customer review rating 3.5/5

Carlos Couples - 10/07/2021 Confirmed reviews ALL

It have good Experience Although there is some renovations That needs to be taken into consideration

Dear Carlos S., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We apologise for the inconvenience you experienced while staying at Mercure Nelspruit. Thank you again for sharing your experience Sincerely,

Fantastic location, not a great overall experience though

Customer review rating 1.5/5

Anonymous Business - 07/07/2021 Confirmed reviews ALL

Weak Wi-fi Old amenities

Dear Thenjiwe M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to COVID restrictions, we do not place shower caps and plastic bags in the room. Please contact Front Desk for any requests that you require. Sincerely,

Well located

Customer review rating 3.5/5

Fikile Business - 03/07/2021 Confirmed reviews ALL

I enjoyed my stay at mecure hotel though it was for work purposes. The are welcoming n frirndly.

Dear Fikile N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Brian Business - 02/07/2021 Confirmed reviews ALL

It's always a pleasure staying at the hotel however I struggled getting an iron from around 6am when I called reception until 7am when I had to leave. The next room had a noisy party until around 11pm despite my complain to front desk.

Dear Brian D., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. I apologise for the inconvenience you experienced with the iron - we will ensure we will prevent reoccurrence. We apologise for the noise that you experienced at the hotel - I will investigate on why security did not attend to matter. We will re-train the staff in order to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We were placed in the last row, the room was broken, dirty and no promised internet

Customer review rating 1.0/5

Marta R. Families - 30/06/2021 Confirmed reviews ALL

We have stayed various times here but this time we were placed in the very last apartment 622. It had mould on the walls, the lampshade in the living room plug was broken, the carpets were smelly and I’m checking they gave us a password for internet that did not work. We questioned on the first night and were told it was being fixed (it was a lie). The next day they told us that they did not have internet there for a long time.

Dear Marta R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Good stay

Customer review rating 4.0/5

Abubacar S. Families - 30/06/2021 Confirmed reviews ALL

Well located Good staff Safe Clean

Dear Abubacar S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good place, value for money

Customer review rating 4.0/5

Enjoyed Friends - 29/06/2021 Confirmed reviews ALL

10 steps from Ilanga, just cross the road. Very well equiped! Even has kitchenette with microwave and electric hot plate! I would recommend it to anyone!

Dear Busabongkot S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconvenience you experienced while staying with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

GOOD STAY

Customer review rating 4.5/5

Fhulufhedzani Business - 28/06/2021 Confirmed reviews ALL

GOOD

Dear Fhulufhedzani D., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Avoid if you can!!

TripAdvisor rating 1.0/5

73P-Alex Couples - 03/11/2020 TripAdvisor review

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

Dear 73P-Alex I apologise that you felt that you were not treated as VIP guest and that I consider my job as part time. When I received your email, I had an emergency at the hotel and could not attend to your problem immediately. I did reply to your email in the afternoon explaining to you that we are attend to and resolving your problems. You mentioned you did not get your refund in time - when you contacted us in April, I advised you by email that we did not have access to the hotel and systems as we were on lock down. Once we were allowed to travel, we immediately refunded your account. I was in continuous contact you with advising you of the situation. I will take your suggestions on board in being a better manager. Regards

Convinient accommodation for family travels

TripAdvisor rating 3.0/5

Katshie S 26/10/2020 TripAdvisor review

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

Aircorn leaking

TripAdvisor rating 1.0/5

Delicia C Family - 02/01/2020 TripAdvisor review

Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not kept clean Overall very bad experience.... Would like to hear from the hotel as to why I experienced such

Our most recent 20 reviews

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