Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 558 reviews

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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Edladleni Restaurant and Bar

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, à la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  558 reviews

TripAdvisor Rating  3.3/5  335 reviews

Customer review rating 5.0/5

Siphesihle N. Business - Confirmed reviews ALL

I felt Safe All the staff Members Are Friendly.

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you felt safe during your stay and appreciated the friendliness of our staff. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mercure Nelspruit Hotel

Customer review rating 2.0/5

Marco F. Business - Confirmed reviews ALL

The room was not well maintained , couch broken, blindes broken, the place is going downhill. I stayed there a few years ago but i am very disappointed how the place rooms look now. I will not stay there again in the future.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We regret to learn that the condition of your room did not meet your expectations. Your comments on maintenance are noted and will be considered for future improvements. Best regards, Mercure Nelspruit Hotel

Customer review rating 3.0/5

Hlelile V. Business - Confirmed reviews ALL

The issue with your hotel was the food, especially dinner on my last day; I was not happy. I even kept a picture for evidence to send to the ageng who booked on our behalf. I ordered spinach, T-bone, and butternut and the waiter informed me that there's pap, so I also ordered it, but on her way to my room, she delivered a plate that looked horrible, I could not eat the food, I only ate the meat. In the morning with my colleague, we noticed that the croissants were not freshly baked; they were so hard we couldn't even eat them. But the overall experience was nice.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Nelspruit Hotel. We are pleased to hear that you found our location welcoming and enjoyed your overall experience. However, I regret to learn about the dining experience you encountered, particularly with the dinner on your last day. We strive to maintain high standards in our food offerings and your comments regarding the quality of the T-bone and accompanying dishes have been duly noted. Additionally, I apologize for the inconvenience caused by the croissants not meeting your expectations during breakfast. We take such feedback seriously as it aids us in improving our services. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Mercure Nelspruit Hotel

Customer review rating 5.0/5

Lehlogonolo M. Business - Confirmed reviews ALL

I love it. Space. Balcony. Towels. Bed size. Cleanliness. I could stay the whole month. I love it.

Dear Valued Guest, Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay, especially the spacious accommodations, cleanliness, and service. Your satisfaction is our priority, and we hope to welcome you back for another extended visit in the future. Best regards, Mercure Nelspruit Hotel

Customer review rating 0.5/5

Mishack M. Business - Confirmed reviews ALL

Great, friendly staff

Dear Valued Guest, Thank you for review of our hotel! We are glad that you stayed with us and hope to see you again very soon. Sincerely, Mercure Hotel Nelspruit

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Other web-users rate our hotel

  • 127 reviews 9.6/10 Location
  • 266 reviews 4.5/10 Room
  • 215 reviews 8.5/10 Service
  • 22 reviews 1.7/10 WiFi
  • 123 reviews 4/10 Cleanliness
  • 73 reviews 4.1/10 Food
  • 66 reviews 3.8/10 Vibe
  • 52 reviews 6.1/10 Breakfast

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