Name: Mercure Nelspruit Hotel
Address: NELSPRUIT, 1200, SOUTH AFRICA
Telephone: (+27)13/7414222

Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 568 reviews

ALLSAFE approved hotel

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Mercure Nelspruit Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Nelspruit is an excellent mid-range choice of self-catering accommodation for corporate and leisure guests, offering unlimited Wi-Fi. Suitable for short or long stay guests and walking distance to shopping centre

Hotel Manager

The Mercure Nelspruit Hotel is situated on the edge of the Kruger National Park. The hotel offers 102 spacious and comfortable suites with modern amenities and access to wi-fi. The suites come with a kitchenette, living room, bathroom with shower and bath tub. For professionals, the hotel has 5 meeting rooms for professional events or conference. Enjoy a relaxing time next to our swimming pool with a cocktail from the bar. The restaurant offers all-you-can-eat breakfast buffet and South African cuisine.

The Mercure Nelspruit is ideally situated for guests to explore the Kruger National Park, known for the diverse wildlife and vegetation. The location is surrounded by beautiful nature including the Lowveld National Botanical Garden 10 minutes away. The hotel is situated 30 minutes away from the Kruger Mpumalanga International Airport. Other attractions like Pilgrim's Rest and Sudwala Caves are a short drive away. For white river rafting lovers, the Blyde River Canyon is an hour from the hotel.

The ideal location for access to the Kruger National Park, known for exceptional wildlife, birdlife and vegetation. You could also explore and visit the historical attractions of Pilgrim's Rest, Blyde River Canyon, God's Window and Sudwala Caves.

Hotel extras

Free WiFi
Self Catering apartments
Walking distance to shopping centre
5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Junior Suite with 2 single beds

Max. number of persons: 3
Area: From 26 m² / 279 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

JUNIOR SUITE WITH 1 DOUBLE BED

Accessible room

Max. number of persons: 2
Area: From 26 m² / 279 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

Tel: +27 13 741 4222

Fax: +27 13 741 4290

GREYHOUND: NELSPRUIT PROMENADE CENTRE

By plane
KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying
By plane
O.R. TAMBO INTL At 325km / 203.13 miles

GPS:-25.467319, 30.956833

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Tshepang Couples - 5/11/2022 Confirmed reviews ALL

The hotel was clean and our room was always neat but breakfast was not too bad but on the day we left it was terrible and the restaurant side we went there for dinner and it was the worst experience.

Good stay

Keitumetse Families - 5/11/2022 Confirmed reviews ALL

We had a great time, the kids also enjoyed

Perfectly located.

Anonymous Business - 5/10/2022 Confirmed reviews ALL

Perfectly located. and enjoyed the friendly staff and hospitality during my stay.

Well located

Zahied M. Business - 5/9/2022 Confirmed reviews ALL

Unfortunately not a good experience .Your units are very tired .All the taps were leaking and the toilet water kept running non stop...and you have "Save water " signs in your bathrooms. The entire Unit smelt moldy when I first opened the door. Always used Mercure on my travels but this has unfortunately been my worst stay.

Dear Zahied M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are hard at work fixing the issues you have mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Rob S. Business - 5/9/2022 Confirmed reviews ALL

It’s always good !!!

Dear Roberto S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Service pleasant. Hotel exceeded expectations

M. Solo - 5/8/2022 Confirmed reviews ALL

I enjoyed my stay and breakfast was great.

Dear Jobodwane M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Good stay

Anonymous Business - 5/7/2022 Confirmed reviews ALL

I enjoyed my stay and the hospitality I received from staff members.

Dear SV N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

good stay

I M. M. Business - 5/6/2022 Confirmed reviews ALL

excellent

Dear Isaac M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Afourma Friends - 5/5/2022 Confirmed reviews ALL

Friendly Staff, from the minute you arrive at the reception, to the dining hall and to Cleaners, all makes you feel at home including the Manager, Virginia. Thanks to Lindo at reception & Chef Ghughulethu for making us delicious breakfast.

Dear Gaboratanelwe M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Anonymous Solo - 5/3/2022 Confirmed reviews ALL

One of the towels looked dirty or stained

Dear Samuel N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

well located

Anonymous Solo - 5/3/2022 Confirmed reviews ALL

I enjoyed my stay as staff are friendly and always willing to assist

Dear Ramuntshi A., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located. Great suites

Gabriel Business - 5/2/2022 Confirmed reviews ALL

I really enjoyed every part of the experience. The pricing was good value for money, the location is well located to ammenaties and the people are very friendly. My only complaint is the carpets in the suite. I'd be happy to come again nonetheless

Dear Gabriel C., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on the carpets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Great location

E Families - 5/1/2022 Confirmed reviews ALL

Friendly staff, but rooms had a strong smell, carpet was so filthy.Overall our stay was ok.

Dear Evidence F., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on the carpets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Lana Solo - 4/30/2022 Confirmed reviews ALL

The place itself was located in the best part of Nelspruit. Opposite a mall. The place is okay in terms of cleanliness. The decor is very is much outdated, to a point where i wasnt sure at times if it was clean or not. Normally i enjoy swimming but again the pool didnt look clean. The room had a musty smell to it. Honestly speaking it only had the location going for it and the hotel staff tried to do their best to clean up.

Enjoyble stay...

Anonymous Couples - 4/25/2022 Confirmed reviews ALL

Accomodation 100%8

Dear F M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Rooms standard deteriorating daily, cupboards collapsing and taps dripping, tv bad quality and loadshedding generator takes too long to cut in need channels lost

Bheki Couples - 4/20/2022 Confirmed reviews ALL

Rooms standard deteriorating daily, cupboards collapsing and taps dripping, tv bad quality and loadshedding generator takes too long to cut in need channels lost.

Dear Bs M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Perfect stay we are coming back

M. P. Families - 4/19/2022 Confirmed reviews ALL

Perfect....

Dear Nomvula M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Hotel Nelspruit

Avoid if you can!!

73P-Alex Couples - 11/3/2020 TripAdvisor review

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

Dear 73P-Alex I apologise that you felt that you were not treated as VIP guest and that I consider my job as part time. When I received your email, I had an emergency at the hotel and could not attend to your problem immediately. I did reply to your email in the afternoon explaining to you that we are attend to and resolving your problems. You mentioned you did not get your refund in time - when you contacted us in April, I advised you by email that we did not have access to the hotel and systems as we were on lock down. Once we were allowed to travel, we immediately refunded your account. I was in continuous contact you with advising you of the situation. I will take your suggestions on board in being a better manager. Regards

Convinient accommodation for family travels

Curiosity823621 10/26/2020 TripAdvisor review

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

Aircorn leaking

Delicia C Families - 1/2/2020 TripAdvisor review

Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not kept clean Overall very bad experience.... Would like to hear from the hotel as to why I experienced such

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