Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 617 reviews

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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Edladleni Restaurant and Bar

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, à la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  617 reviews

Customer review rating 3.5/5

Gg D. P. Couples - Confirmed reviews ALL

Had a car breakdown, Mecure Hotel staff was very friendly and helpful.

Dear Valued Guest, Thank you for the review of our hotel! We are glad that the staff were helpful when you needed them and hope to see you again very soon. Sincerely, Mercure Hotel Nelspruit

Customer review rating 2.5/5

Soares I. Families - Confirmed reviews ALL

We love the Hotel and staff who are friendly and polite, but it is more than clear that there is no proper maintainance of the rooms and even the surroundings, there is urgent need to recover the Hotel image. We were truly disappointed and sad to witness the degradation process since last year March.

Dear Valued Guest, Thank you for your continued support and for taking the time to share your feedback. We truly appreciate your kind words about our hotel and the friendliness of our staff. However, we are sincerely sorry to hear of your disappointment regarding the maintenance and overall condition of the rooms and surroundings, especially as a returning guest who has noticed a decline since your last visit. Your concerns are valid and have been noted with urgency. They have been shared with management as part of our ongoing efforts to address maintenance challenges and restore the hotel to the standard our guests expect and deserve. We value your loyalty and honest feedback, and we hope to welcome you back soon to experience the improvements we are actively working on. Sincerely, Mercure Hotel Nelspruit

Customer review rating 2.0/5

Wellington B. Couples - Confirmed reviews ALL

Loved the staff and the service they provided especially when request to have an iron. This was promptly provided. Room had sockets I could not plug my laptop in. Not even a USB port to help charge my phone. Also, some guests were making noise one night for a long time outside which I believe was a fight. Someone even attempted to open my door. No security came to patrol the area and stop the nuisance. Honestly this will not be my choice next time.

Customer review rating 5.0/5

Bodibe O. Business - Confirmed reviews ALL

Excellent place to stay at and convenient for shopping

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Nelspruit

Customer review rating 5.0/5

Thandeka E. M. Families - Confirmed reviews ALL

The staff was amazing, friendly and always available to assist. Made me feel safe and welcomed.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Nelspruit

Other web-users rate our hotel

  • 138 reviews 9.6/10 Location
  • 306 reviews 4/10 Room
  • 235 reviews 8/10 Service
  • 24 reviews 3.2/10 WiFi
  • 143 reviews 3.5/10 Cleanliness
  • 85 reviews 4/10 Food
  • 71 reviews 3.4/10 Vibe
  • 60 reviews 7/10 Breakfast

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