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Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 2,753 reviews
Mercure Nelspruit Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (Nearby)Paying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200
nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Contact email

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :   NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodations

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Junior Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

SUPERIOR 2 BEDROOM SUITE

  • Max. number of persons: 5
  • Area: From 45m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

JUNIOR SUITE WITH 1 DOUBLE BED

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MASK BAR

Photo non contractuelle / Strictly non binding

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,753 reviews

tripadvisor

TripAdvisor Rating 3.5/5

317 reviews

The had ants and a hole on the wall behind the a/c.

Customer review rating 3.9/5

Maura S. Families - 12/02/2020 Confirmed reviews ALL

Some improvements but staff doesn’t help.

Dear Maura Celina S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that I have spoken to maintenance in connection with the problem you had with your room. I will also re-train the staff at the Front Desk to prevent re-occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

you need to look at your hotel conditions

Customer review rating 3.9/5

Carlos Families - 11/02/2020 Confirmed reviews ALL

Hello The rooms are cleaned , the reception is very good, but the extra room conditions are degraded. No glass, no plates, no tools, nothing. Ask for an ice basket at the bar and they gave a plastic square box (maybe from an ice cream) and broken at the top bezel.... at 2AM a bunch of guys drinking and celebrating at the parking .... Please have a look to extra facilities at rooms and improve parking control so we can have a peaceful stay. Than You

Dear Carlos V., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken to the F&B manager in order to prevent reoccurrence - this is not our normal service to give ice cream containers. The staff member will be retrained. In addition, I have also spoken to security as they have hourly patrols around the building and they should have spoken to the guests. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average

Customer review rating 3.9/5

Gavin Families - 11/02/2020 Confirmed reviews ALL

1. You don't reserve parking so when you return from going out you have someone else parked in front of your room. This is not a problem if people can park. We had a car park skew and almost in our flat. We had to squeeze past to get to our room. As it rained we got wet getting to our room. What is the point of having parking outside a room but anyone can park there. 2. Our safe did not work so we could not store our valuables( only fixed the following day) 3. The bedside lights were blown so we could not use them (only fixed the following day) 4. Our Aircon was useless as it faces the door so the only place it cool is as you enter the door the rest of the room stay hot. 5. Carpets seem like they needed a good steam clean 6. Kettle does not switch off by itself.

Dear Gavin G., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have spoken to the Housekeeping and Maintenance manager to address the problem and prevent future occurrence. When we next refurbish the hotel, we will change the air-cons. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 3.9/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

everthing fine

Dear Joaquim L., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not worth it, go somewhere else

Customer review rating 3.9/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

I stayed there to get a nights rest before a trip and I didn’t sleep. The aircon in the room was on some sort of auto timer, it shut off every 50 minutes. So one an hour I would wake up when the room was horribly hot and stuffy to put the aircon back on. The room smell musty, the aircon dripped, which was prolly part of the smell. There was only 1 glass for the two of us to share. There was coffee, but no kettle to boil water in? Luckily we did have two coffee cups. The security lock was broken off the front door and the bathroom door didn’t close all the way.

Dear Hallie L., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. On separate email, I will send you a voucher to the hotel as we would like you to have better experience of the hotel. Sincerely,

No attention from staff at arrival. No offer to help with luggage to the room. Gloomy room with noisy air con.

Customer review rating 3.9/5

Theresia Families - 02/02/2020 Confirmed reviews ALL

Ask the travel agent not to use this hotel again. The pool looked unfresh

Dear Theresia, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In your future stays, we will make note that you require assistance with your luggage and request different room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well allocated - clean - swimmingpool - can eat dinner - good breakfast

Customer review rating 3.9/5

Barry S. Business - 31/01/2020 Confirmed reviews ALL

Satisfied.

Dear Mr S. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good stay

Customer review rating 3.9/5

Sizwe Business - 31/01/2020 Confirmed reviews ALL

Need to improve the quality of Wi-Fi. It kept on dropping

Dear Sizwe,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
Customer review rating 3.9/5

Paula M. Families - 29/01/2020 Confirmed reviews ALL

Was good

Dear Paula m., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Staff very pleasant, great location

Customer review rating 3.9/5

Andrew B. Families - 28/01/2020 Confirmed reviews ALL

All very pleasant, only items requiring attention: 1. Air conditioning unit in 207 was playing up 2. No plates & only 1 knife & fork

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will train the staff again in to make sure the correct amount of crockery and cutlery are in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Well Located

Customer review rating 3.9/5

Tumi Families - 27/01/2020 Confirmed reviews ALL

We are a family of 5 who travel very frequently. However we were very disappointed with the overall status of the room. Firstly I clearly indicated on the booking that we are 5 people (2 adults and 3 kids) There was not enough cutlery in the kitchen. and only 1 pan. We ended up going to buy pots and bowels for our cereals in the morning. There was not dish cloth, no liquid soap in the kitchen. However it stated that this was a self catering hotel. We constantly had to ask for toilet paper, there was no telephone in the room The room itself was extremely dirty I certainly would not recommend a family to stay there for vacation. Our only saving grace was the Mall opposite the hotel. The fridge was so useless (not cold at all) we even had to dispose some of our food which we had bought. Me and my family actually hated our stay there and we wish we never booked there.

Dear Tumi M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
Customer review rating 3.9/5

Margarido S. Couples - 27/01/2020 Confirmed reviews ALL

Mercure is a good hotal but I think that the quality of units is going down. My experience this time was not as good as it used to be.

Dear Margarldo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Well located and accommodating

Customer review rating 3.9/5

Hamish S. Business - 27/01/2020 Confirmed reviews ALL

The location of the hotel is very good and the rooms were quite comfortable. The reception staff were very accommodating in that they changed my room to one where I could smoke on the balcony (pity there are no smoking rooms) and also allowed me a late check-out.

Dear Hamish S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Good stay and well located.

Customer review rating 3.9/5

Tiago J. M. Couples - 27/01/2020 Confirmed reviews ALL

I am so glad for may stay in that Hotel with may wife. we had good security guard and all the staff did a good service. I think that we will come many times to Mercure Hotel. Thank you! .

Dear Tiago Joao M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Awesome Staff - Hotel needs maintenance

Customer review rating 3.9/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

The staff where wonderful - friendly and helpful. The hotel was clean and hygenic. However - everything was tired and worn and old. eg. the towel provided in the bathroom was spotlessly clean but it had a hole in it, the edges where frayed. The base of one of the beds was ripped/frayed. The t-cups provided where clean but they where marked from years of use, the green blind in the front big window of the entrance was clean but it was badly worn with a silver discoloration. I can go on with the list. The long and the short is that the hotel needs a little TLC.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Not very comfortable

Customer review rating 3.9/5

Pfarelo M. Business - 19/01/2020 Confirmed reviews ALL

I stayed in Room 517, there were too many cochroaches. The bathrooms drying towels are a bit old and didn't comfortably dry out

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Extremely satisfied

Customer review rating 3.9/5

Skhumbuzo J. D. Families - 19/01/2020 Confirmed reviews ALL

Convenient hotel ever i have booked at. I liked it's location the most in relation to the mall

Dear Skhumbuzo D., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Pleasant and comfortable stay although rooms are tired and need maintenance.

Customer review rating 3.9/5

Lynette D. Business - 18/01/2020 Confirmed reviews ALL

Happy to have had a quiet room. The staff very friendly and helpful despite load shedding and internet problems. Rooms need maintenance - chipped tiles, leaking taps and painting needed.

Dear Lynette, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
Customer review rating 3.9/5

Paula H. Families - 17/01/2020 Confirmed reviews ALL

It was not my first time at the hotel, so can say that its not the same. Service is going down. The bathroom has the soap holder broken and its dangerous for kids. Chech in took long. there was a cue but only one person attending.

Dear Paula, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Mr.

Customer review rating 3.9/5

Edson A. R. Families - 14/01/2020 Confirmed reviews ALL

I’ve been stay in Mercure Hotel for a long time. But in this last stay I didn’t like. 1. I and my family we found the room dirty. 2. We had to ask some knifes, forks, plates and spoons. 3. I have three children. We wanted to go to the swimming poll and we found the water very green. I asked if they could put some product to improve the water but unfortunately nothing happened. 4. I know that is not your guilty but when we arrived there wasn’t enough power in the city. Fortunately, the generator was working.

Dear Edson Adriano R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
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