Mercure Nelspruit Hotel 3 stars

Name: Mercure Nelspruit Hotel
Address: NELSPRUIT, 1200, SOUTH AFRICA
Telephone: (+27)13/7414222
Rating: 3.9

3.9/5

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Mercure Nelspruit Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Nelspruit is an excellent mid-range choice of self-catering accommodation for corporate and leisure guests, offering unlimited Wi-Fi. Suitable for short or long stay guests and walking distance to shopping centre

Nisha MacDougall, Hotel Manager

The Mercure Nelspruit Hotel is situated on the edge of the Kruger National Park. The hotel offers 102 spacious and comfortable suites with modern amenities and access to wi-fi. The suites come with a kitchenette, living room, bathroom with shower and bath tub. For professionals, the hotel has 5 meeting rooms for professional events or conference. Enjoy a relaxing time next to our swimming pool with a cocktail from the bar. The restaurant offers all-you-can-eat breakfast buffet and South African cuisine.

The Mercure Nelspruit is ideally situated for guests to explore the Kruger National Park, known for the diverse wildlife and vegetation. The location is surrounded by beautiful nature including the Lowveld National Botanical Garden 10 minutes away. The hotel is situated 30 minutes away from the Kruger Mpumalanga International Airport. Other attractions like Pilgrim's Rest and Sudwala Caves are a short drive away. For white river rafting lovers, the Blyde River Canyon is an hour from the hotel.

The ideal location for access to the Kruger National Park, known for exceptional wildlife, birdlife and vegetation. You could also explore and visit the historical attractions of Pilgrim's Rest, Blyde River Canyon, God's Window and Sudwala Caves.

Hotel extras

Free WiFi
Self Catering apartments
Walking distance to shopping centre
5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- WIFI access (Paying)
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Bus/coach parking area(Nearby)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Air conditioning
KMIA AIRPORTPaying
Languages spoken at the hotel
- German
- English
- French
Reception open 24 hours a day
Electric car recharging units (Nearby)Paying
Dry cleaning / IroningPaying
Boutiques/shoppingPaying
- Beauty salon (Paying)(Nearby)
- Gift shop/newspaper shop (Paying)(Nearby)
- Hairdressing salon (Paying)(Nearby)

Outdoor unheated pool
Fitness centre (Nearby)
Well-being
- Massage
- Sauna
- Tanning salon
Golf
- Golf course 18 holes
- Golf course 9 holes
- Golf practice facilities
Tennis
- Clay tennis court (Paying)
- Outdoor tennis court

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 6:30 - 21:00
- Opening hours : Week-end 6:30 - 21:00

5 meeting room(s)
Self service business centre
Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200
nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Contact email

Check-in from 14h00

Check out up to 11h00

GREYHOUND : NELSPRUIT PROMENADE CENTRE

By plane
KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying
By plane
O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodations

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Suites (3)

Junior Suite with 2 single beds

Max. number of persons: 3
Area: From 26m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

SUPERIOR 2 BEDROOM SUITE

Max. number of persons: 5
Area: From 45m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV

Accessible room

JUNIOR SUITE WITH 1 DOUBLE BED

Max. number of persons: 2
Area: From 26m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Lunch

12:00 - 18:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

06:30 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MASK BAR

Photo non contractuelle / Strictly non binding

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 140 m²
Maximum capacity: 100 people
Maximum banquet capacity: 60 people

Find out more

Very Accommodating

Chad S. Families - 25/03/2020 Confirmed reviews ALL

The staff was very understanding and helpful for my wife and I situation. I am in the USA and she is in South Africa. We are going through the visa process. Long story short I helped my wife out by paying for her room over the phone. It takes three to four days for the money to be sent to my wife. The trip was an emergency situation. The hotel staff help us out very much and I appreciate it completely. In the future I plan on staying at this hotel in south Africa. Even though my wife emergency situation, she told me how much she enjoyed staying at the hotel.

Dear Chad S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Charles M. Business - 25/03/2020 Confirmed reviews ALL

Clean and neat. close to the mall. Please assist bar tender with more training to be more friendly. reception staff helpful.

Dear L M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Air conditioners in the lounge and bedroom not working properly. Only ceiling fan in second room and this not working properly. Carpets look dilapidated with cigarette burn marks. 4 Cups but only 2 glasses available, no dish washing consumables (soap and drying cloths) available in the room. Bedding duvet was lumpy as if washed too often.

Dear Dennis R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located but I had minor issues with he service.

Nokwanda Business - 23/03/2020 Confirmed reviews ALL

Fine, upon arrival at the airport, Mercure Hotel was meant to have arranged transport to pick me up but I had to call them & only to find out that they forgot, so I had to wait at the airport but Ashley Mthembu apologized and upgraded me to a family suite & it wasn't really beneficial to me since I was staying in alone anyway but I appreciate the effort anyways. 2. I went to have breakfast & I was told I have to pay for breakfast because the package didn't include breaks down whereas my company had a tab for breakfast for me, this happened 3 times in a row & I didn't feel comfortable about that! Eventually, they figured out that my company had a separate tab for breakfast. 3. The iron & the ironing board need to be changed, they're old & the worse thing the iron was dirty & it burned my work shirt when I was ironing. I think it would be a good idea to invest in better & clean irons. 4. I was grateful to have my check out time extended on the day I was leaving because my flight was in the evening, the lady at the reception told me I can check out at 2 pm instead of 11 am & I hanged out around the reception until it was time to go fetch my flight. That was very nice of the Mercure Hotel to allow.

Dear Nokwanda G., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be advised that we have purchased new irons and I will train the staff to ensure they check prior to delivery. We have also addressed your pick up with our transport company. F&B has retrained the staff in checking the breakfast inclusive rooms and not to inconvenience the guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant

Geoff M. Couples - 23/03/2020 Confirmed reviews ALL

Humorous reception staff, am coming back

Dear R M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Joseph M. Business - 21/03/2020 Confirmed reviews ALL

Great place but the it took me atleast 5 minutes to get into my room every single time. Sort out you room access cards please

Dear Joseph Masete M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem you encountered with your key card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Owen Business - 19/03/2020 Confirmed reviews ALL

It was very nice and one can consider to utilize your facilities again. Keep it up.

Dear O N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

welcoming staff

Anonymous Business - 17/03/2020 Confirmed reviews ALL

the rooms are not what they seem formt he outside. my bedding had a stain on it, the bathroom had mould on the roof as well. they whole experience was good but these are my things you need to look at. the units aren't modern at all but one thing I can say for sure is that your staff are extremely helpful and friendly.

Dear Leandre B., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

dated / noisy / need upgrade urgently

Johan Business - 15/03/2020 Confirmed reviews ALL

Premises old and outdated. Noisy with the generator. No amenities in rooms. Taps not working and leaking & noisy toilet etc. Lot of other things to mention but will be too much.

Dear Johan V., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Well located

Lindokuhle M. Couples - 14/03/2020 Confirmed reviews ALL

Everything is perfect, the stuff, setting and even the management

Dear Lindokuhle M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 14/03/2020 Confirmed reviews ALL

The brand is good, but the food and Preparation of the room need to be done in time before guests arrives

Dear Fana Johane M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Sinah Business - 13/03/2020 Confirmed reviews ALL

Staying at the Mercure Hotel was good,staff was very friendly and food also taste good. But I left my documents in the cupboard in the room where I was booked but when I inquire about them they said was not seen or found in that room.I think Mercure must improve training to their room cleaning staff that anything that was left by a guest when they vacate the room be taken to the storage room before the allocation of a room to a new guest.

Dear S M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that we could not find your documents, we retrain our staff in our lost and procedure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Situated just across the mall

Lawrence Business - 13/03/2020 Confirmed reviews ALL

Friendly staff

Dear Mthandeni G., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Is well located Ofcourse

Lina J. Friends - 13/03/2020 Confirmed reviews ALL

I did not appreciate. I book one normal room. They put me on bedroom for people who need help. The room look like hospital. In morning I went to breakfast, they told me to pay. I booked the room online with breakfast included. But at the end they changed me. I pay breakfast for 4 people. Imagine the inconvenience. Forget me and my family as your costumer. I will never put back myself there.

Dear Lina j., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that you book on line, you have the option choosing breakfast and unfortunately the option was not chosen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not entirely happy with some of the house keeping items

Greg Business - 12/03/2020 Confirmed reviews ALL

I had the first problem with an opening on the broken window blind in the kitchen which left a gap, when people pass they would be able to see what is happening in the room. The carpet had a dirty smell. The bedding was not so comfortable. I then asked for an iron and the ironing board, the iron was not working at all. My stay was not so pleasant at all.

Dear Bopelonomi Gregor N., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the Head Housekeeper in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fair

Sj N. Solo - 11/03/2020 Confirmed reviews ALL

Not good but not bad either

Dear Sivuyile Joy N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. Can you please advise on why you rated customer service low - your feedback will assist in training and improving our product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely,

Good location and clean

Louise I. Families - 11/03/2020 Confirmed reviews ALL

Breakfast wasn't amazing. And staff in the at breakfast not very friendly

Dear Luis I., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I would also like to apologise for the inconvenience you experienced at breakfast. I have spoken to the manager to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Augusto I. Couples - 09/03/2020 Confirmed reviews ALL

Mecure Hotel Nelspruit is well located and have good view for the Illanga Moll. The booking services (check-In and Check-Out Services) are adequate. Staff paid attention to the needs of customer. However, the food (dinner) did not met the standards for that type of Hotel. Diversity of the Buffet is important including hot dishes as well. In the room, there was no glasses at all and there were less sugar procided for tea and coffee

Dear Augusto I., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconvenience you experienced with Food & Beverage and Housekeeping. I have advised the relevant managers in order to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good place and well located.

Francisco Families - 09/03/2020 Confirmed reviews ALL

The hotel is in front of the biggest shopping mall and in the heart of Nelspruit. Big hotel with several facilities, including a good and big swimming pool. The apartment is large and well self cattering.

Dear Francisco E De O F., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Matina M. Couples - 09/03/2020 Confirmed reviews ALL

excellent stay

Dear Christina M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Mercure Nelspruit Hotel 3 stars

ALL - Accor Live Limitless

Hotel extras