Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 770 reviews

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Mercure Nelspruit Hotel - Image 1
Mercure Nelspruit Hotel - Image 2
Mercure Nelspruit Hotel - Image 3
Mercure Nelspruit Hotel - Image 4
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, South Africa

Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room Non Smoking Room with 2 single beds, closer to swimming pool

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 40 mÂČ / 430 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Spacious open plan room with kitchenette. Queen size double bed, sofa, writing desk and flat screen television

Max. number of persons
2
Area
From 40 mÂČ / 430 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious open plan room with kitchenette. Kingsize bed, sofa, writing desk and flatscreen television. On the second floor with a balcony

Max. number of persons
2
Area
From 40 mÂČ / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Superior Room with 1 King size double bed and 2 single beds, with Balcony

Photo out of - Superior Room with 1 King size double bed and 2 single beds, with Balcony

Spacious living room, writing desk and flat screen television. Open plan furnished kitchen including, stovetop, oven, microwave and mini fridge. Two bedrooms, one with king size bed and one with two single beds. On the second floor with a balcony.

Max. number of persons
4
Area
From 67 mÂČ / 721 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Telephone
Fax +27 13 741 4290

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • KMIA AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 102 rooms
  • One room for people with reduced mobility
  • 20 family rooms
  • 60 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • High speed transmission line
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Mercure

  • Outside
  • On site

Virgin Active

  • Nearby
  • On site
  • Outdoor parking
  • Public
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.8 ft
  • Parking for a month
  • Parking for a week

Security

  • Parking with security service
  • Parking equipped with lights
  • Patrolled parking

Edladleni Restaurant and Bar

Photo out of - Edladleni Restaurant and Bar

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, Ă  la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

Cooking style
Regional
Capacity
60
Accessibility
Accessible service
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 Nelspruit, South Africa
Telephone +27 13 741 4222

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, Ă  la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Start the day with a delicious buffet breakfast served in our Restaurant from 6:30am. Come and discover a wide selection of local delights

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  770 reviews

Customer review rating 5.0/5

D.l M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Tema D. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Mzimela P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Lance F. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Ms N. B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Tema D. Families - Confirmed reviews ALL

Staff was very welcoming and professional, breakfast was great

Customer review rating 1.0/5

Mzimela P. Business - Confirmed reviews ALL

The food was bad 😞

Customer review rating 5.0/5

Lance F. Couples - Confirmed reviews ALL

Everything was clean, food was nice, room was clean and comfortable.

Customer review rating 0.5/5

Ms N. B. Business - Confirmed reviews ALL

The person (tebogo / tapello or something like that starting with a T) at reception on check-in was rude, dismissive, sarcastic and should not be at the front desk with such an attitude. he behaved as if he was doing us a favour by checking us in (evening of the 12th Oct.). the room 620 had a leaking sewerage pipe and i had to wake up to this terrible stench. Aircon not working on day 2, TV operation complicated, no guidelines/ operating instructions in the room. the room generally looked dingy and in desperate need of a renovation.

Customer review rating 4.0/5

Colonel T. S. Business - Confirmed reviews ALL

My room had an outdated bathroom. It had a stained bath that looked like it was dirty.

Customer review rating 5.0/5

Given K. Business - Confirmed reviews ALL

The stuff was very friendly and the room was very clean and fresh.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had a refreshing and relaxing experience after a long day at work. It is especially pleasing to know that our friendly team and the cleanliness of your room contributed to your comfort. We truly appreciate your kind words and look forward to welcoming you back to Mercure Nelspruit for another pleasant stay. Sincerely, Mercure Nelspruit

Customer review rating 0.5/5

Nkabinde N. Business - Confirmed reviews ALL

The food was horrible my whole stay, everything was lacking

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise that the quality of our food throughout your stay did not meet your expectations. We understand how disappointing this must have been and regret that we fell short of providing a satisfying dining experience. Your feedback has been shared with our Food & Beverage team for review and improvement. We appreciate your honesty and the opportunity to address these concerns, and we hope to provide you with a much better dining experience in the future. Sincerely, Mercure Nelspruit

Customer review rating 2.0/5

Mashakeng L. Business - Confirmed reviews ALL

The Food Was Bad both especially dinner please improve on that

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you found the rooms satisfactory, but we sincerely apologise that the food, particularly dinner, did not meet your expectations. We take your comments regarding the quality of our meals seriously and will share them with our Food & Beverage team for review and improvement. We appreciate your honest feedback and hope to provide you with a much better dining experience on your next visit to Mercure Nelspruit. Sincerely, Mercure Nelspruit

Customer review rating 3.0/5

Nkane M. Business - Confirmed reviews ALL

The food choices could be improved. We were served small portions for dinner during our stay. The dinner was not a buffet style as expected.

Dear Valued Guest, Thank you for sharing your feedback. We apologise that the dinner experience did not meet your expectations, particularly regarding the portion sizes and variety of food available. We understand that the dining arrangement was different from what you expected. Your comments have been shared with our Food & Beverage team for review, with a focus on improving meal variety, portion sizes and communication regarding the dinner service offered. We appreciate your feedback and hope to provide you with a more satisfying dining experience on your next visit to Mercure Nelspruit. Sincerely, Mercure Nelspruit

Customer review rating 5.0/5

Moeng R. Business - Confirmed reviews ALL

Lovely đŸŒč

Dear Valued Guest, Thank you so much for your wonderful review and perfect score! We are delighted to hear that you enjoyed our convenient location and received exceptional service from our team. Your special mention of Ms. Lindo, Mr. Tumelo, Mam G, and our reception team is truly appreciated. We will gladly share your kind words with them, as recognition like this means a great deal to our team. Thank you for choosing Mercure Nelspruit. We look forward to welcoming you back for another memorable stay! đŸŒč Sincerely, Mercure Nelspruit

Customer review rating 5.0/5

Papi M. Business - Confirmed reviews ALL

The staff was friendly and were able to handle large number of departments.

Dear Valued Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed a clean room, received everything you requested, and experienced friendly and efficient service from our team. We are especially pleased that your lost laptop was safely traced and recovered. Your kind words mean a lot to us, and we will share your feedback with the team as encouragement to keep up the good work. We look forward to welcoming you back to Mercure Nelspruit! Sincerely, Mercure Nelspruit

Customer review rating 4.5/5

Ntombikayise M. N. Business - Confirmed reviews ALL

Planning to visit soon

Customer review rating 0.5/5

Ashley L. Business - Confirmed reviews ALL

To the Hotel Management, I am writing to outline the unacceptable conditions during my recent stay. The core expectation of a hotel is a quiet environment to sleep and competent service. Your property failed on both fronts, resulting in a complete lack of value for the money spent. Administration and Billing From the beginning, your staff failed to manage a basic booking. My client initially attempted to book a room on my behalf, and I subsequently contacted the hotel to handle the booking myself. Despite explicitly instructing your staff—both verbally and across three separate emails—to ignore the client's request and deal directly with me as the guest, the dual attempts caused complete confusion. Consequently, I was incorrectly billed, had to pay a second time so your team could re-invoice the stay, and was then forced to make yet another top-up payment. Room Placement and Noise Disruptions I explicitly informed the hotel that I would be starting work at 5:00 AM daily and therefore missing breakfast. Despite knowing I required early rest, I was placed in a room directly facing a busy intersection. External Noise: Taxis hooted and shouted constantly from early morning, and again continuously from 3:00 PM to nearly 7:00 PM, making any afternoon rest impossible. Guest Disturbances: On the first night, children from a school function ran the halls, banged on doors, and played loud music until 10:30 PM. On the second night, I endured similar noise from guests and had to phone the front desk to complain after hours of disruption. Building Alarm: On the third night, a building alarm rang continuously from 4:00 AM. Between the street noise, unmanaged guests, and alarms, I averaged four hours of sleep a night instead of eight. Food, Beverage, and Staff Professionalism Because of my early departures, dinner was the only meal I could utilize, but the food provided was largely inedible and the service was shockingly poor. Food Quality and Availability: Over 80% of the a la carte menu was out of stock. I ordered the beef on night one and lamb chops on night two. Both were burnt, tough as leather, and uneatable. The rice and basting tasted stale, as if they had been repeatedly reheated over several weeks. Staff Knowledge: The restaurant and bar staff lacked basic training. They had to ask management to determine if drinks could be charged to a room, and the bartender did not even know what house wine was available by the glass. Basic Hospitality: Beyond the restaurant, there was a pervasive lack of basic hospitality across the board. Staff seemed entirely untrained in how to interact with guests in a professional manner. Fundamental courtesies—such as greeting guests or simply saying "please" and "thank you"—were noticeably absent throughout my stay. I do not lodge a complaint of this magnitude lightly. Having formally studied hotel management for three years and possessing deep roots in the hospitality industry, I am acutely aware of the operational standards required to run a property. If I were the General Manager of this establishment, I would absolutely need to know that the basic pillars of hospitality are completely missing from the floor. I paid for a service that was fundamentally not delivered. The combination of sleep deprivation, incompetent billing, inedible food, and untrained staff means I was completely ripped off. I expect management to review these severe operational failures and respond accordingly. Regards, Ashley L.

Customer review rating 4.5/5

Yvonne T. Z. Families - Confirmed reviews ALL

From the reception to the room, I felt welcomed.

Customer review rating 5.0/5

Be T. Business - Confirmed reviews ALL

Welcome and really feel at home

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Nelspruit

Customer review rating 0.5/5

Dalton B. Couples - Confirmed reviews ALL

I made the booking. They quoted me one price when I called, but when I arrived at the hotel, the price was completely different—much higher. They lowered the rate later on; it was a bad experience—it felt like they were trying to rip me off.

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise for the confusion and frustration regarding the rate quoted to you at the time of booking compared to the rate presented on arrival. We understand how this experience could have caused concern, and we are sorry that you felt you were being overcharged. The rate was later adjusted, but we acknowledge that this should have been clarified and handled more effectively from the beginning. We take your concerns seriously and will review the communication and rate verification process with our team to help prevent similar situations in future. We value your feedback and hope to have the opportunity to provide you with a more transparent and positive experience on your next visit. Sincerely, Mercure Nelspruit

Customer review rating 3.0/5

Nonsikelelo M. Families - Confirmed reviews ALL

The bar fridge had no shelves to organise our food.

Dear Valued Guest, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the missing shelves in the bar fridge. We understand that this made it difficult to properly organise and store your food during your stay. Your feedback has been noted and will be shared with our Maintenance team for attention. We appreciate you bringing this to our attention and hope to provide you with a more convenient and comfortable stay on your next visit. Sincerely, Mercure Nelspruit

Customer review rating 4.5/5

Miguel R. Families - Confirmed reviews ALL

We wanted a convenient location hotel for three days visit to Nelspruit, we got it. The self catering rooms are very comfortable and equipped with the basic of one will need to stay.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our excellent location and found being within walking distance of I'Langa Mall convenient for shopping and dining. We truly appreciate your positive feedback and look forward to welcoming you back to Mercure Nelspruit for another enjoyable stay Sincerely, Mercure Nelspruit

Customer review rating 5.0/5

Van S. L. Friends - Confirmed reviews ALL

Staff was very friendly and helpful at all times We never struggled when we requested anything Clean rooms and bathroom towels every day Would really tell friends and family about the hotel

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you had a pleasant, clean and refreshing stay with us. It is especially pleasing to know that our team was friendly and helpful throughout your stay and that we were able to assist with all your requests. We truly appreciate your kind words about the cleanliness of the rooms and the daily service. Thank you for recommending us to your friends and family. We look forward to welcoming you back to Mercure Nelspruit for another enjoyable stay. Sincerely, Mercure Nelspruit

Other web-users rate our hotel

  • 153 reviews 9.5/10 Location
  • 361 reviews 4.8/10 Room
  • 279 reviews 7.9/10 Service
  • 26 reviews 2.2/10 WiFi
  • 170 reviews 4.5/10 Cleanliness
  • 98 reviews 4.3/10 Food
  • 82 reviews 4.3/10 Vibe
  • 65 reviews 6.2/10 Breakfast

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