Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 557 reviews

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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Edladleni Restaurant and Bar

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, à la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  557 reviews

TripAdvisor Rating  3.3/5  335 reviews

Customer review rating 3.5/5

Shongwe Z. Business - Confirmed reviews ALL

Clean environment

Dear Valued Guest, Thank you for your feedback. We appreciate your positive remarks regarding our location and cleanliness. We strive to provide an exceptional experience for our guests, and your insights are invaluable to us. Best Regards, Mercure Nelspruit Hotel

Customer review rating 4.5/5

Penicela O. Couples - Confirmed reviews ALL

Nice reception. People are very available for anything. Well located. Confortable

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming reception, attentive staff, and comfortable accommodations. We appreciate your feedback and hope to welcome you back soon. Best regards, Mercure Nelspruit Hotel

Customer review rating 4.0/5

Abdul D. N. Families - Confirmed reviews ALL

It was nice, except that my family complained that saw cockroaches and I agree that the kitchen drawers were smelling of cockroaches. Please just look into this and keep it clean.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I appreciate your positive comments and will take your concerns about cleanliness and pest control into account as we strive to maintain a welcoming environment for all our guests. Best regards, Mercure Nelspruit Hotel

Customer review rating 2.0/5

Almayne H. Families - Confirmed reviews ALL

Although staff was friendly the room is exceptionally dirty with a bad smell. We discovered mould in several areas that is extremely concerning. Most every blanket/pillow/towel was stained and had a weird smell.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are disheartened to learn about the cleanliness issues you encountered in your room. Your comments regarding the condition of the linens and the presence of mould have been duly noted, and we appreciate you bringing this to our attention. Best regards, Mercure Nelspruit Hotel

Customer review rating 3.5/5

Choshane T. Business - Confirmed reviews ALL

I have been given a room but the remote of the air corn was for another machine

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you found our hotel to be clean and accommodating. However, we regret the inconvenience regarding the air conditioning remote. We appreciate your comments and will ensure our team addresses such discrepancies effectively. Best regards, Mercure Nelspruit Hotel

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Other web-users rate our hotel

  • 122 reviews 9.6/10 Location
  • 259 reviews 4.5/10 Room
  • 212 reviews 8.2/10 Service
  • 21 reviews 1.3/10 WiFi
  • 122 reviews 4/10 Cleanliness
  • 74 reviews 4.4/10 Food
  • 65 reviews 3.4/10 Vibe
  • 49 reviews 6.2/10 Breakfast

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