Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 427 reviews

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Mercure Nelspruit Hotel - Image 1
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Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, South Africa

Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Telephone
Fax +27 13 741 4290

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  427 reviews

TripAdvisor Rating  3.5/5  334 reviews

It was ok but leaning to disappointing.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Your rooms require proper cleaning. Bed had stains on the corners like bed bugs had been killed there. Breakfast was a huge let down. The mat in the dinning area is dirty. A simple renovation when possible would really bring mercure to todays standards.

10

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

It was good but I had bad experience with water that was gone for the day .

Well located, I like it

Customer review rating 5.0/5

Dr T. N. Couples - Confirmed reviews ALL

It was awesome indeed I can't wait to come again, I really enjoyed my stay with my wife

Dear Dr. N., Thank you so much for your fantastic review of your recent stay at the Mercure Nelspruit Hotel! We are absolutely thrilled to read that you had such an amazing experience and rated your stay a perfect 100/100. Your kind words mean the world to us. It's wonderful to hear that you enjoyed your stay with your wife and that you found the hotel to be well-located and "awesome." Your specific mention of Bongani at reception is particularly appreciated, and we will ensure he receives this positive feedback. We’re very pleased that you found all aspects of your stay to meet your highest expectations – from the accommodation, WiFi and breakfast to cleanliness and the overall team service. This is exactly the kind of guest experience we strive to deliver. Thank you again for your outstanding review. We hope to welcome you back to the Mercure Nelspruit Hotel very soon! Sincerely, Mansoor Booysen The Management Team Mercure Nelspruit Hotel

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I had a good stay.

Dear Ms. T., Thank you for sharing your feedback following your recent stay at the Mercure Nelspruit Hotel. We appreciate you taking the time to provide your review. We're glad to hear you had a generally positive experience, rating your stay 70/100. We appreciate your positive comments about your stay. However, we're taking your comments seriously and want to address your concerns to improve your future experience with us. Specifically, we're addressing the following: Couch Replacement: We agree that updating our couches is necessary to enhance guest comfort. This is already on our planned maintenance schedule for the near future. Television in Main Bedroom: We appreciate the suggestion about adding a television to the main bedroom. We will investigate if this is feasible within our room renovation plans. Cold Food Display: We apologize for the issue with flies around the cold food display. We’ve already taken steps to improve the containment of this area to prevent this issue in the future. Toilet Odor: We sincerely apologize for the unpleasant odour you experienced in the toilet. We're investigating the cause and addressing any underlying plumbing or maintenance issues. Your overall feedback helps us to improve the quality of our services. We hope you will consider staying with us again in the future, when we believe you will find the improvements, we’re making have addressed your concerns. Sincerely, Mansoor Booysen The Management Team Mercure Nelspruit Hotel

Easily accessible

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice quiet environment, room clean and fresh, staff friendly and always ready to help. I had a great stay.

Dear Ms. Sithole, Thank you for sharing your feedback on your recent stay at the Mercure Nelspruit Hotel. We appreciate you taking the time to leave a review and provide your valuable insights. We're delighted to hear that you found your stay to be mostly positive, rating it 80/100. We're particularly pleased you appreciated the quiet environment, the cleanliness of your room, and the friendliness and helpfulness of our staff. We strive to create a welcoming atmosphere, and your feedback confirms that we're succeeding in many areas. We note your comment about waiting for an iron. We sincerely apologize for this inconvenience. We understand that waiting for essential amenities can be frustrating. We are reviewing our housekeeping procedures and inventory to ensure we have enough irons available and readily accessible for all our guests, and that any delays are minimized. Your feedback is invaluable. It helps us identify and address areas for improvement. We appreciate your honest assessment of your experience. We hope you’ll consider staying with us again, and that we'll have the opportunity to exceed your expectations on your next visit. If there's anything further you'd like to share or any questions you have, please don't hesitate to contact us directly. Sincerely, Mansoor Booysen The Management Team Mercure Nelspruit Hotel

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Other web-users rate our hotel

  • 118 reviews 9.3/10 Location
  • 258 reviews 4.1/10 Room
  • 194 reviews 8.1/10 Service
  • 15 reviews 5.7/10 WiFi
  • 113 reviews 4.6/10 Cleanliness
  • 113 reviews 3.8/10 Comfort
  • 62 reviews 3.7/10 Vibe
  • 56 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.