Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 3,097 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Nelspruit Hotel
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+ 13 Services

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (nearby) Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200 nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Junior Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

SUPERIOR 2 BEDROOM SUITE

  • Max. number of persons: 5
  • Area: From 45 / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

JUNIOR SUITE WITH 1 DOUBLE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

MASK BAR

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,097 reviews

tripadvisor

TripAdvisor Rating 3.5/5

323 reviews

Neat and comfortable

Customer review rating 4.5/5

Lizette B. Families - 12/06/2021 Confirmed reviews ALL

Great family accommodation with two bedrooms and enough space fot 4 adults and two small children

Dear Lize B., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location for my needs

Customer review rating 2.5/5

Srdjan Business - 11/06/2021 Confirmed reviews ALL

Good for short stay. Towells are bad. It is visible that they are used so meny times. Internet is not working.

Dear Srdan B., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in process of purchasing new linen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

I WAS NOT HAPPY THIS TIME

Customer review rating 2.0/5

Constantino Families - 08/06/2021 Confirmed reviews ALL

the houses are not well cleaned, full of dusty nevertheless this a construction going on in from of Mercure however I think there should be constantly cleaning, that is not a justification to neglect the cleanliness, the room i stayed 410 had not phone, whenever I needed anything I had to move to the reception even with little rain..i stayed at mercure for so many times and fortunately it's my favorite hotel to stay in Nelspruit because it's well located as well as in Bruma East gate, that's why i thing you can do more to improve this services which are letting you down.

Dear Constantino C., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terrible service by staff

Customer review rating 0.5/5

Anonymous Business - 05/06/2021 Confirmed reviews ALL

The manager on duty and reception staff were soo rude I almost left without having breakfast. My friends and myself booked a 2 bedroom suite for 4 adults under the summer sale special. We went in for breakfast the morning of our checkout and the staff rudely told me not to eat that food my rate doesn't include breakfast. I was soo shocked to hear that and told them I booked a rate that includes breakfast. The manager on duty was soo rude, she took out a calculator and stated telling me that what I paid is too little for me to get breakfast. This was soo embarrassing because she was also loud and insisted that I pay extra for breakfast. I showed her my booking confirmation email which states that the rate includes breakfast but she was still hesitant insisting that the company made a mistake. Eventually she asked that I email her the email still very rude.. She didn't even apologize and her reception staff was also not nice at all.. This was the poorest service I have received from an establishment and it has made me loose interest of ever staying with your hotel group again.. Mercure hotel Nelspruit must just close.

Dear Luvuyo J., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards. Kindly accept a voucher for a complimentary 1 nights for 4 people accommodation only, which you will be able to redeem at a future stay with us, availability permitting. Please contact me directly on H2… to make use of this voucher. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

Anonymous Friends - 05/06/2021 Confirmed reviews ALL

Excellent service

Dear Mohube M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay.

Customer review rating 4.5/5

Gerald Business - 04/06/2021 Confirmed reviews ALL

We stayed for 5 nights. the accommodation was very comfortable and food was of a very high quality. overall we had a very pleasant stay.

Dear G S V., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.5/5

Heinrich Business - 31/05/2021 Confirmed reviews ALL

Well located though poorly maintained property / service extremely slow / outdated room that's definitely not cleaned properly

Dear heinrich B., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For your future reservation, please contact me directly in order to discount your accommodation and meet me in person. My email address is H2… Sincerely,

Well located

Customer review rating 4.0/5

P. Solo - 28/05/2021 Confirmed reviews ALL

Very helpful staff, clean room and love the proximity to the Mall. Only problem was broken toilet that made noise the whole night

Dear Mweli Dlamini P., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconvenience you experienced with the broken toilet - I will re-train the team in order to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.5/5

Maxwell S. Business - 27/05/2021 Confirmed reviews ALL

Very Good

Dear TM S., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 2.5/5

Lindiwe Couples - 24/05/2021 Confirmed reviews ALL

The facility is due for a renovation. Please remove the carpet and replace the couches. The cleaners need more supervision especially in the bathroom.

Dear Lindiwe M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Good stay

Customer review rating 2.5/5

Cremildo M. Families - 22/05/2021 Confirmed reviews ALL

The hotel is too old. Everything is old school in that hotel. The management can’t see how other hotels are aligning to modernity? The whole hotel needs to be renovated. We are paying the same rates we pay in other hotels with better conditions.

Dear Cremildo M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Good stay

Customer review rating 5.0/5

Maria T. Families - 20/05/2021 Confirmed reviews ALL

My experience with you was good, but I sow small thing that you need to fix in a both room .

Dear Maria T., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take into account the items you wanted us to fix/address. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located.

Customer review rating 4.5/5

Cleopas M. Business - 20/05/2021 Confirmed reviews ALL

I had a wonderful time. The breakfast was great, and the staff was amazing.

Dear Cleopas M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Musa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Anonymous Families - 18/05/2021 Confirmed reviews ALL

The reception is Attractive, rooms are spacious but very outdated, the general cleanliness in the apartment needs major improvement. Toiletries were not available. Kitchen utensils were inadequate. the rooms generally need some serious TLC.

Dear Caly S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Very well equiped accomodation - However very noisy

Customer review rating 3.0/5

Frederick Business - 18/05/2021 Confirmed reviews ALL

I enjoyed all the luxeries of the room - but it was very noisy with people shouting and throwing things around in their units till early hours of the morning

Dear Frederick S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologise for the inconvenience caused due to the noise form other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Sibusiso H. Families - 17/05/2021 Confirmed reviews ALL

I was happy with my stay and the wifi connection had improved since my last stay at Mercure Nelspruit.

Dear Sibusiso H., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for inconvenience caused due to the air-con not working. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Uncomfortable and unsanitary.

Customer review rating 0.5/5

Adrian P. Business - 14/05/2021 Confirmed reviews ALL

The room looked nice, decent appliences and secure key card entry. Later on in the evening when I tried to use the air-conditioning unit it covered myself and the bed in a generous amount of dust, leaving an unpleasant odor in the air. The unit itself was not functioning correctly and looked as if it had never been maintained. Apon further inspection of the room I found there to be multiple kinds of mold within the painting hanging derectly above the air conditioning unit.

Wonderful stay, best location

Customer review rating 4.0/5

Temangcamane M. Business - 13/05/2021 Confirmed reviews ALL

Great, however there is no extra blanket in the room, some of us have challenges with the air conditioner. the restaurant is also extremely cold.

Dear T M., We appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Avoid if you can!!

TripAdvisor rating 1.0/5

73P-Alex Couples - 03/11/2020 TripAdvisor review

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

Dear 73P-Alex I apologise that you felt that you were not treated as VIP guest and that I consider my job as part time. When I received your email, I had an emergency at the hotel and could not attend to your problem immediately. I did reply to your email in the afternoon explaining to you that we are attend to and resolving your problems. You mentioned you did not get your refund in time - when you contacted us in April, I advised you by email that we did not have access to the hotel and systems as we were on lock down. Once we were allowed to travel, we immediately refunded your account. I was in continuous contact you with advising you of the situation. I will take your suggestions on board in being a better manager. Regards

Convinient accommodation for family travels

TripAdvisor rating 3.0/5

Katshie S 26/10/2020 TripAdvisor review

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

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