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Mercure Nelspruit Hotel 3 stars

Customer review rating 3.9/5 2,806 reviews

Mercure Nelspruit Hotel
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+ 23 Services
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Room 1

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Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KMIA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units (Nearby)Paying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed.

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street
PO Box 1556
Nelspruit
1200
nelspruit
south africa

Tel: +27137414222

Fax: (+27)13/7414290

Contact email

Check-in from 14h00

Check out up to 11h00

  • GREYHOUND :  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS :-25.467319, 30.956833

Our accommodations

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Junior Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

SUPERIOR 2 BEDROOM SUITE

  • Max. number of persons: 5
  • Area: From 45 m² / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

JUNIOR SUITE WITH 1 DOUBLE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Suites

Our restaurants and bars

MERCURE

Type of cuisine: Regional

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MASK BAR

Non contractual photo

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,806 reviews

tripadvisor

TripAdvisor Rating 3.5/5

318 reviews

A good Hotel with really nice people !

Customer review rating 3.9/5

Horst Couples - 27/03/2020 Confirmed reviews ALL

I Stayed at This hotel 2 years ago , we had a very spaces and clean room , the beds were confy and everything worked but we stayed in other hotels in South Africa were this was the case . What makes this place special is its people !! There is little they are not able to do for you and we always had the feeling they were happy to help , for such a big place that is special indeed ! So we were visiting S.A. this year again it was natural for us to book the Mercure again, but before we could leave Australia , Corona Virus happed and just with our first stay the people at Nelspruit Mercure were very helpfulin all we requested . A Great HOTEL with wonderful PEOPLE

Dear Horst K., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that you did not receive your welcome drink. Please be assured that we will rectify the situation for your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Accommodating

Customer review rating 3.9/5

Chad S. Families - 25/03/2020 Confirmed reviews ALL

The staff was very understanding and helpful for my wife and I situation. I am in the USA and she is in South Africa. We are going through the visa process. Long story short I helped my wife out by paying for her room over the phone. It takes three to four days for the money to be sent to my wife. The trip was an emergency situation. The hotel staff help us out very much and I appreciate it completely. In the future I plan on staying at this hotel in south Africa. Even though my wife emergency situation, she told me how much she enjoyed staying at the hotel.

Dear Chad S., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 3.9/5

Charles M. Business - 25/03/2020 Confirmed reviews ALL

Clean and neat. close to the mall. Please assist bar tender with more training to be more friendly. reception staff helpful.

Dear L M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Air conditioners in the lounge and bedroom not working properly. Only ceiling fan in second room and this not working properly. Carpets look dilapidated with cigarette burn marks. 4 Cups but only 2 glasses available, no dish washing consumables (soap and drying cloths) available in the room. Bedding duvet was lumpy as if washed too often.

Dear Dennis R., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located but I had minor issues with he service.

Customer review rating 3.9/5

Nokwanda Business - 23/03/2020 Confirmed reviews ALL

Fine, upon arrival at the airport, Mercure Hotel was meant to have arranged transport to pick me up but I had to call them & only to find out that they forgot, so I had to wait at the airport but Ashley Mthembu apologized and upgraded me to a family suite & it wasn't really beneficial to me since I was staying in alone anyway but I appreciate the effort anyways. 2. I went to have breakfast & I was told I have to pay for breakfast because the package didn't include breaks down whereas my company had a tab for breakfast for me, this happened 3 times in a row & I didn't feel comfortable about that! Eventually, they figured out that my company had a separate tab for breakfast. 3. The iron & the ironing board need to be changed, they're old & the worse thing the iron was dirty & it burned my work shirt when I was ironing. I think it would be a good idea to invest in better & clean irons. 4. I was grateful to have my check out time extended on the day I was leaving because my flight was in the evening, the lady at the reception told me I can check out at 2 pm instead of 11 am & I hanged out around the reception until it was time to go fetch my flight. That was very nice of the Mercure Hotel to allow.

Dear Nokwanda G., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be advised that we have purchased new irons and I will train the staff to ensure they check prior to delivery. We have also addressed your pick up with our transport company. F&B has retrained the staff in checking the breakfast inclusive rooms and not to inconvenience the guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant

Customer review rating 3.9/5

Geoff M. Couples - 23/03/2020 Confirmed reviews ALL

Humorous reception staff, am coming back

Dear R M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.9/5

Joseph M. Business - 21/03/2020 Confirmed reviews ALL

Great place but the it took me atleast 5 minutes to get into my room every single time. Sort out you room access cards please

Dear Joseph Masete M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem you encountered with your key card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.9/5

Owen Business - 19/03/2020 Confirmed reviews ALL

It was very nice and one can consider to utilize your facilities again. Keep it up.

Dear O N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

welcoming staff

Customer review rating 3.9/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

the rooms are not what they seem formt he outside. my bedding had a stain on it, the bathroom had mould on the roof as well. they whole experience was good but these are my things you need to look at. the units aren't modern at all but one thing I can say for sure is that your staff are extremely helpful and friendly.

Dear Leandre B., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

dated / noisy / need upgrade urgently

Customer review rating 3.9/5

Johan Business - 15/03/2020 Confirmed reviews ALL

Premises old and outdated. Noisy with the generator. No amenities in rooms. Taps not working and leaking & noisy toilet etc. Lot of other things to mention but will be too much.

Dear Johan V., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Well located

Customer review rating 3.9/5

Lindokuhle M. Couples - 14/03/2020 Confirmed reviews ALL

Everything is perfect, the stuff, setting and even the management

Dear Lindokuhle M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

The brand is good, but the food and Preparation of the room need to be done in time before guests arrives

Dear Fana Johane M., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.9/5

Sinah Business - 13/03/2020 Confirmed reviews ALL

Staying at the Mercure Hotel was good,staff was very friendly and food also taste good. But I left my documents in the cupboard in the room where I was booked but when I inquire about them they said was not seen or found in that room.I think Mercure must improve training to their room cleaning staff that anything that was left by a guest when they vacate the room be taken to the storage room before the allocation of a room to a new guest.

Dear S M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that we could not find your documents, we retrain our staff in our lost and procedure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Situated just across the mall

Customer review rating 3.9/5

Lawrence Business - 13/03/2020 Confirmed reviews ALL

Friendly staff

Dear Mthandeni G., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Is well located Ofcourse

Customer review rating 3.9/5

Lina J. Friends - 13/03/2020 Confirmed reviews ALL

I did not appreciate. I book one normal room. They put me on bedroom for people who need help. The room look like hospital. In morning I went to breakfast, they told me to pay. I booked the room online with breakfast included. But at the end they changed me. I pay breakfast for 4 people. Imagine the inconvenience. Forget me and my family as your costumer. I will never put back myself there.

Dear Lina j., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that you book on line, you have the option choosing breakfast and unfortunately the option was not chosen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not entirely happy with some of the house keeping items

Customer review rating 3.9/5

Greg Business - 12/03/2020 Confirmed reviews ALL

I had the first problem with an opening on the broken window blind in the kitchen which left a gap, when people pass they would be able to see what is happening in the room. The carpet had a dirty smell. The bedding was not so comfortable. I then asked for an iron and the ironing board, the iron was not working at all. My stay was not so pleasant at all.

Dear Bopelonomi Gregor N., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the Head Housekeeper in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fair

Customer review rating 3.9/5

Sj N. Solo - 11/03/2020 Confirmed reviews ALL

Not good but not bad either

Dear Sivuyile Joy N., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. Can you please advise on why you rated customer service low - your feedback will assist in training and improving our product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely,

Good location and clean

Customer review rating 3.9/5

Louise I. Families - 11/03/2020 Confirmed reviews ALL

Breakfast wasn't amazing. And staff in the at breakfast not very friendly

Dear Luis I., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I would also like to apologise for the inconvenience you experienced at breakfast. I have spoken to the manager to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.9/5

Augusto I. Couples - 09/03/2020 Confirmed reviews ALL

Mecure Hotel Nelspruit is well located and have good view for the Illanga Moll. The booking services (check-In and Check-Out Services) are adequate. Staff paid attention to the needs of customer. However, the food (dinner) did not met the standards for that type of Hotel. Diversity of the Buffet is important including hot dishes as well. In the room, there was no glasses at all and there were less sugar procided for tea and coffee

Dear Augusto I., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconvenience you experienced with Food & Beverage and Housekeeping. I have advised the relevant managers in order to prevent reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good place and well located.

Customer review rating 3.9/5

Francisco Families - 09/03/2020 Confirmed reviews ALL

The hotel is in front of the biggest shopping mall and in the heart of Nelspruit. Big hotel with several facilities, including a good and big swimming pool. The apartment is large and well self cattering.

Dear Francisco E De O F., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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