Mercure Nelspruit Hotel 3 stars

Normal

Everyone the staff is willing to help, you get attention.

We had a 2vweek stay in Neilspruit and the hotel was really poor in all aspects,we check out the following day.

I didn't rest well, as there was a lot of noise in the rooms next door, due to the conviviality there was, and they made a lot of noise.

It have good Experience Although there is some renovations That needs to be taken into consideration

Weak Wi-fi Old amenities

I enjoyed my stay at mecure hotel though it was for work purposes. The are welcoming n frirndly.

It's always a pleasure staying at the hotel however I struggled getting an iron from around 6am when I called reception until 7am when I had to leave. The next room had a noisy party until around 11pm despite my complain to front desk.

We have stayed various times here but this time we were placed in the very last apartment 622. It had mould on the walls, the lampshade in the living room plug was broken, the carpets were smelly and I’m checking they gave us a password for internet that did not work. We questioned on the first night and were told it was being fixed (it was a lie). The next day they told us that they did not have internet there for a long time.

Well located Good staff Safe Clean

10 steps from Ilanga, just cross the road. Very well equiped! Even has kitchenette with microwave and electric hot plate! I would recommend it to anyone!

GOOD

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

If travelling as a family of 3 and above, self-catering hotel apartments at Mecure hotel are a good value in the area. Although we booked a 2x 4 sleeper units (2 bedrooms), there was not enough crockery for the booked guests in both units. This was however not an issue for us as we travel with our own crockery and cuttlery. A street across Ilanga shopping Mall. Unit 600 is adjuscent the mall delivery dock so the noise from the delivery trucks early hours (from 05:00am) of the morning can be a nuisance. Room cleanliness is okay but can be better. The couches had a stinch, the dining chairs had visible stains that require attention. The linen was clean. Overall, okay but with room for improvement in terms of maintaining hygiene.

Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not kept clean Overall very bad experience.... Would like to hear from the hotel as to why I experienced such