Customer review rating (ALL Rating) 3.9/5 3,265 reviews
ALLSAFE approved hotel
Self Catering apartments
Walking distance to shopping centre
5 conference rooms. Main conference can cater for 100 guests
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Corner N4 & Graniet Street
PO Box 1556
Check-in from 14h00
Check out up to 11h00
Check-in from - Check out up to
The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.
The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.
Number of meeting rooms: 5
Maximum size: 140 m²
Maximum capacity: 100 people
Maximum banquet capacity: 60 people
100% genuine reviews from our guestsFind out more
great stay and friendly staff
Ronny K. Business - 17/01/2022 Confirmed reviews ALL
great staff and variety and taste of breakfast, clean and spacious room
Unfortunate set of circumstances
Katy C. Friends - 16/01/2022 Confirmed reviews ALL
We had to wait nearly 20 minutes at an empty reception desk to be attended. We were allocated an upstairs 2 bedroom apartment (411 I think), the air con didn’t cool the whole place as the windows by the kitchen sink don’t close properly and the second bedroom doesn’t have a unit so you need the one in the lounge to cool the bedroom also. On leaving it was raining and we noticed that the steps were tiled with no grip strips, despite being super careful I slipped straight off the first step and was carried down the entire flight to the ground on my backside suffering cuts and bruises
Maghi Families - 15/01/2022 Confirmed reviews ALL
The attendants are not friendly and I discovery that called a taxi for me charging 3 x more than the normal price.
Faruk J. Families - 14/01/2022 Confirmed reviews ALL
I have been using this place since inception. It's a good accommodation site but it needs a drastic maintenance program. Swimming pool needs attention to revitalize it's normal appearance. WI-FI has been improved which is a good sign. A/C works well but the second room also needs A/C
Not happy, poor service
Bafikile S. Couples - 14/01/2022 Confirmed reviews ALL
We got there checked in the staff was not friendly at all. We specifically asked for rooms next to each other since it was two couples. We did not get that Asked to change rooms for rooms next to each other they gave us one down stairs and one upstairs. Which made me even more angry cause one person we traveled with was pregnant. They got rid of us while chilling at the pool with our drinks. The manager did not speak to other guest properly, completely did not treat them well. The pool was so dirty and we wanted to swim. It was dirty the whole time. The whole hotel which is more than 20 rooms is using one iron and ironing board. We asked for a iron, 15 minutes later another guest was waiting for it, one of the staff members knocked and was standing there asking for it. the same iron we asked for 3 hours ago. We had to check out the following day after one day of being there, and ask for a refund to go book elsewhere. There was no cutlery in the rooms. I'm honestly not happy about this hotel and the service. They do not put the needs of the people first. We booked at the next hotel and the experience was amazing. I wouldnt go back to Mercure hotel no matter how desperate I am. It was so many guest that were not happy. Including all four of us. We were asked what are the reasons for a early check out I stated all the above and the manager made all the excuses possible and offered us free weekend booking on them, at another time whenever we would like to go. We turned him down on the offer. Mpumalanga branch. MDO NOT WASTE YOUR MONEY AND BOOK THERE!!!!
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