Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 413 reviews

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Mercure Nelspruit Hotel - Image 1
Mercure Nelspruit Hotel - Image 2
Mercure Nelspruit Hotel - Image 3
Mercure Nelspruit Hotel - Image 4
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, South Africa

Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Telephone
Fax +27 13 741 4290

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  413 reviews

TripAdvisor Rating  3.5/5  334 reviews

Well placed

Customer review rating 5.0/5

Kenneth Solo - Confirmed reviews ALL

Got a professional staff and polite. Their interaction with customers is on another level. Friendly and good communication, also perfect on how to solve problems.

Dear Kenneth, Thank you for your positive feedback, at Mercure we strive to surpass our guest's expectation, providing excellent guest service. We believe that we will see you again in the near future. Warm Regards, Mercure Nelspruit Family

Crap online platform and client service

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Requested VAT # on invoice, had to ask 3 times and it took 3 days to succeed. No e-mail body, just an attachment - very unprofessional. Had to physically drive in to the Hotel to pay for my online booking for an international guest, completely unacceptable and extremely inconveniencing since he was already there and waiting, and we had to leave our Sunday family lunch to rush to do a primitive transaction because of a horrendous "system". Definitely not booking at Mercure again, since we need online and digital service that works flawlessly in this day and age, and doesn't ask for a special drive in to town to do an in person booking like in the 1800's. Extremely disappointing service.

Good day Ryan As per our telephonic conversation regarding your unpleasant stay, our deepest sincere apologies even though you don't want to stay with us again, however Mercure family strive to surpass our guests' expectations. furthermore, your concerns will be taken into our consideration, and we believe that you will give us another opportunity to rectify our flaw. Warm Regards Mercure Nelspruit Family

Customer review rating 1.5/5

Cynthia Couples - Confirmed reviews ALL

The toilet was not in good condition. It had sound all through the night. The kitchen had no wipes. I had a bad experience. It was not value for money. I wont recommend it to anyone.

Dear Cynthia, Thank you for your feedback, however we apologise for the inconvenience caused to you. Here at Mercure Hotel Nelspruit, we prioritize our guests and make sure that they get the best experience, we will fix the mentioned issues. We hope you will visit us again soon. Warm Regards, Mercure Hotel Nelspruit Management.

Well located and spacious room

Customer review rating 4.0/5

Edwin M. Solo - Confirmed reviews ALL

It was good even though I didn't have enough to spend. It was an in and out stay

Dear Edwin, Thank you for your positive feedback, at Mercure we strive to surpass our guest's expectation, providing excellent guest service. We believe that we will see you again in the near future. Warm Regards, Mercure Nelspruit Family.

Good stay

Customer review rating 4.5/5

Lu… Business - Confirmed reviews ALL

Pleasant welcoming staff and environment

Dear Sir/Madam, Thank for your positive feedback, at Mercure we strive to surpass our guest's expectation, providing excellent guest service. We believe that we will see you again in the near future. Warm Regards, Mercure Nelspruit Family

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Other web-users rate our hotel

  • 123 reviews 9.3/10 Location
  • 259 reviews 4.3/10 Room
  • 198 reviews 8.4/10 Service
  • 20 reviews 5.4/10 WiFi
  • 114 reviews 5.5/10 Cleanliness
  • 60 reviews 3.9/10 Vibe
  • 54 reviews 2.9/10 Amenities
  • 53 reviews 3.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.