Mercure Hotel Offenburg am Messeplatz 0 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 333 件のレビュー

ベストレートをお約束
Mercure Hotel Offenburg am Messeplatz - Image 1
Mercure Hotel Offenburg am Messeplatz - Image 2
Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, ドイツ

説明

ホテルのその他の情報

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
ドイツ

GPS:48.464741, 7.933212

電話番号
ファックス +49 781 505513

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  333 件のレビュー

トリップアドバイザーの評価  3.7/5  1,120 件のレビュー

A safe bet on a long journey

トリップアドバイザーの評価 4.0/5

Simon B トリップアドバイザー認証口コミ

We stayed at the hotel on two occasions in September as we travelled to and from our vacation in Italy. Each day was on the end of a significant car journey, and we booked this hotel on the basis that it was close to the main road we were travelling on. The hotel staff were great at helping us secure large parking spaces for our cars and trailers before we travelled which was so important to us knowing we would have safe parking reserved for our arrival. The hotel and rooms were fine, clean and comfortable, but the decor in corridors look dated with damaged carpets and stains. The food in the restaurant was great for both an evening meal and breakfast. Value was OK overall, and we would definitely use the hotel again.

Shocking experience

トリップアドバイザーの評価 2.0/5

Laura H トリップアドバイザー認証口コミ

during the FIFE worldshow 2023 had the displeasure of staying at Mercure Hotel Offenburg, and I must say, it was a dreadful experience from start to finish. The hotel's complete lack of awareness regarding the options booked through their website (cat in room, extra kids menu though website) left a sour taste in my mouth from the very beginning. Even though our booking confirmation clearly displayed that we had paid for these additional options, it led to a frustrating and unnecessary discussion upon our arrival, and the hotel claiming we still owed them 100 euro. One of the most concerning incidents during our stay however was when, between 3 and 4 pm, someone entered our room without so much as a knock or announcement. My partner and my child were both asleep at the time recovering from a long drive , which made this invasion of privacy deeply unsettling. It is unclear to the hotelstaff at this point if this was someone from housekeeping (the timing is weird) or if they made a mistake with keycards, and the hotel is unwilling to fully investigate. But that's not all; my experience with the hotel's dining services was equally disappointing. I have a severe allergy, and on a Saturday night, I inquired about the safety of a salad due to my allergies. The lady in the restaurant assured me that it was safe to eat, saying, "this dish does not contain nuts or seeds at all anyway." I trusted her recommendation and ordered the salad with confidence. However, the next day, I received an entirely different dish that contained pesto (which often contains nuts) and pumpkin seeds, not to mention shellfish, which is a significant allergen. This inconsistency in service and misinformation regarding allergens is not only unacceptable but also potentially dangerous to guests with allergies. To make matters worse, on the same night, we ordered three lasagna dishes from the hotel's restaurant. After waiting for an excruciating 50 minutes, we were served lasagnas that were still frozen in the middle. We sent them back, only to receive new lasagnas after an additional 40 minutes. Shockingly, the second batch was also frozen in the middle. The server's excuse that "he had told the chef to put them in the oven longer but that the chef hadn't listened" is simply inexcusable. This level of negligence is unacceptable for a hotel of this supposed caliber (awards on door etc) By that point, it was already 9:30 pm, and we had had enough. We canceled our order and had to resort to dining at a fast-food chain to satisfy our hunger. This was far from the dining experience we expected from a hotel of this standing. In conclusion, my stay at Mercure Hotel Offenburg was marred by a series of disappointments, including the hotel's lack of awareness regarding website bookings, the invasion of our privacy, misinformation about allergens, and a shocking failure in the restaurant's service. I would strongly advise anyone considering staying at this hotel to think twice and explore other options, as my experience here was nothing short of a nightmare.

Poor costumer service

トリップアドバイザーの評価 3.0/5

Pinga123 トリップアドバイザー認証口コミ

It's the only hotel near the "Messe Offenburg" and as such, the only option for visitors of the Messe. Everything was fine: room clean and quiet, easy check-in. However, reception wasn't particulary friendly (more indifferent) and the experience got even worse when checking-out: I mentioned that I got charged twice, once when I had done the booking online and then again at check-in. I hadn't said anything during check-in as I wasn't 100% sure whether I had indeed already paid at the time of booking. However, did so afterwards and brought this up when checking-out. The staff member couldn't care less and asked me I should double-check at home on my credit card statement and in case I had already paid at the time of booking, I write them an email. Turned out that I was right and had to reach out to them once back at home to reverse the double payment (which they then did). It's a shame that the costumer is made to check vs. the hotel accommodating their guest to check in the first place. To be fair, I received an apologies with the email reply from the hotel. Nevertheless, definitely a big no-go how they handled the situation in the first place in terms of costumer service.

Quality went down

トリップアドバイザーの評価 1.0/5

Iuliia P トリップアドバイザー認証口コミ

Reception doesn't know to use their system well. After first night they did not clean the room: wet towels ect... In the restaurant (breakfast) young waiter doesn't understand English at all. ☆☆ stars hotel 👎😖 The only one good is pool.

Pleasant stay

トリップアドバイザーの評価 4.0/5

JSJJBK Couples - トリップアドバイザー認証口コミ

We stayed in the Mercure Hotel Offenburg for two nights and we had a pleasant stay. The rooms were clean and spacious, the hotel staff is friendly and helpful. The breakfast offered a great variety. Very good location. We recommend this hotel.

Dear JSJJBK, Thank you so much for your nice comments. Hope to see you soon again. Best regards, The Management

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 221 件のレビュー 8.4/10 ロケーション
  • 525 件のレビュー 4/10 客室
  • 403 件のレビュー 7.4/10 サービス
  • 35 件のレビュー 4.5/10 インターネット
  • 261 件のレビュー 3/10 清潔さ
  • 235 件のレビュー 8/10 朝食
  • 235 件のレビュー 4.6/10 快適さ
  • 193 件のレビュー 2.5/10 雰囲気

Powered by Trustyou

周辺の他の施設

オッフェンブルクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。