ソフィテルストラスブールグランイル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,797 件のレビュー

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ソフィテルストラスブールグランイル - Image 1
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4 place Saint Pierre le Jeune, 67000 ストラスブール, フランス

説明

ホテルのその他の情報

  • クリスマスマーケットに期間限定のアイスリンクがオープンします

  • ラ ブラッセリーは、天気の良い日には美しいテラスで皆様をお迎えします。

  • 300 m² の室内庭園

  • 自然光が入り、サン ピエール ジュヌ教会を一望できるセミナースペース

  • バレーパーキング付きの専用駐車場

当ホテルの客室

このホテルを予約

ホテル所在地

ソフィテルストラスブールグランイル

4 place Saint Pierre le Jeune
67000 ストラスブール
フランス

GPS:48.585184, 7.746356

電話番号
ファックス +33 3 88 15 49 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LA BRASSERIE SOFITEL

このブラッセリーでは、シェフの Mathieu Klein が作る象徴的なフランス料理を、営業時間中常時お楽しみいただけます。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,797 件のレビュー

トリップアドバイザーの評価  4.2/5  2,138 件のレビュー

2024エクセレンス認証

Sofitel isn't anymore waht it used to be...

トリップアドバイザーの評価 2.0/5

Konstantin F トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

トリップアドバイザーの評価 1.0/5

Clemente M トリップアドバイザー認証口コミ

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

トリップアドバイザーの評価 4.0/5

gurhan33 Couples - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Thank You Charlotte!

トリップアドバイザーの評価 4.0/5

jamesdQ3571KI Couples - トリップアドバイザー認証口コミ

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

トリップアドバイザーの評価 4.0/5

TWCCharlotte_NC Couples - トリップアドバイザー認証口コミ

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed our prime location and the hospitality of our staff. We appreciate your comments about the condition of the hotel and rooms, and we'll definitely look into improvements to enhance the overall experience. We hope you'll consider staying with us again in the future! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

との提携 TripAdvisor

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ストラスブールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。