ソフィテル ストラスブール グランディル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,793 件のレビュー

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4 place Saint Pierre le Jeune, 67000 ストラスブール, フランス

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  • 観光やショッピングに最適な中心部に位置しています

  • ソフィテル ストラスブールにおけるクリスマスマーケットの魔法と魅力

  • 300 ㎡ の都市型ブドウ園。冬季にはアイススケートリンクに変身します

  • 自然光が入り、サン ピエール ジュヌ教会を一望できるコンファレンスエリア

  • バレーパーキングサービス付きの専用駐車場

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ソフィテル ストラスブール グランディル

4 place Saint Pierre le Jeune
67000 ストラスブール
フランス

GPS:48.585184, 7.746356

電話番号
ファックス +33 3 88 15 49 99

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LA BRASSERIE SOFITEL

このブラッセリーでは、シェフの Mathieu Klein が作る象徴的なフランス料理を、営業時間中常時お楽しみいただけます。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,793 件のレビュー

トリップアドバイザーの評価  4.2/5  2,162 件のレビュー

2024エクセレンス認証

Felt like a 3 star hotel…

トリップアドバイザーの評価 1.0/5

Michael W トリップアドバイザー認証口コミ

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel luxurious like many Sofitels are; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.

Dear Guest, Thank you for your feedback. We are glad to read you appreciated our staff and housekeeping. I have also sent you a personal email regarding your stay and hope we can find a way to make things right and welcome you back in the future. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty beatrice.aouadi@sofitel.com

Old smelly out dated over priced hotel

トリップアドバイザーの評価 1.0/5

J B トリップアドバイザー認証口コミ

My husband and I like to travel from the Uk down to Abruzzo in Italy and chose the Sofitel in Strasburg as a one night stop over, after a long journey from the UK. We had prebooked and paid for a nights stay, breakfast and secure parking. We regularly use the Acore chain through our business, staying in the Novotel and Sofitel hotels throughout UK and Europe regularly, as we associate these hotels usually with a good standard of cleanliness, comfort and amenities; we require good secure parking. I can say now that the Sofitel Strasburg is the worst hotel I have ever stayed in. It was dirty, shabby and outdated, the carpets filthy and old and an awful smell in the corridors leading in to the 1st floor rooms we stayed in, comparable with a municipal building, like an old school or old peoples home. The staff were polite when we raised issues, paid lip service to our concerns but these were never followed up with actions. On arrival, the concierge wanted to park our car in their basement garage; I assume they acquire their extra tips from this, which is perfectly fine, and as other reviewers have said, it is extremely difficult to navigate exit, as we found out. We declined, however, because of previous unrelated to this hotel, parking problems elsewhere; it’s a shame the concierge was not so on hand to assist us with our heavy cases up a flight of stairs to the mezzanine floor, as the lift did not stop there. The safe didn’t work, which we needed to store our iPads, passports and other personal items. We reported this but maintenance did not resolve this as we were promised and I dare say this was left for the next customer to deal with. The restaurant staff were polite but took ages to firstly notice our arrival, then to take our order and finally to deliver our order, to the point I had to go to the bar to remind them, where 3 staff members were standing cleaning glasses. The food was not exceptionally good and over priced (chicken Caesar salad they used chicken schnitzel with a horrible taste of over used deep fried fat and hard boiled eggs, which is not a combination I have come across). The beds, however, were clean and comfortable. The breakfast was good quality and plentiful. The bathroom had a bath with connected tap shower but no bath slip mat. I chose not to shower that night for risk of slip in the bath. Finally, we have since found out that they charged the shadow reservation of €100 to secure the parking, which we had already prepaid for in our booking and which we now have to challenge. Strasburg is a beautiful city but I do not recommend staying at the Sofitel, which needs updating and staff retraining. This is not a 5 star hotel. We have stayed in all sorts of accommodation but we booked the Sofitel after a long drive for comfort at great expense. We stayed in a B&B a couple for days later for a third of the price with ten times better service and cleanliness. If I book and pay for a 5 star hotel, I expect a 5 star service. Do not stay here, it is an awful place. With any luck, they’ll close it down!

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Sofitel Strasbourg. We truly value all guest experiences as they help us continually improve. We are delighted to read that you enjoyed a restful night on our MyBed mattress, specially designed to provide exceptional comfort and support for a truly relaxing sleep. We are also pleased that you appreciated our breakfast offering, crafted with a variety of fresh and high-quality items to start your day in the best possible way. We sincerely apologize for the issues you encountered regarding parking, room maintenance, and service. Your comments have been shared with the relevant teams so that we can address these areas promptly. While we strive to offer seamless service, it is clear that on this occasion we did not meet the high standards you rightly expect from a Sofitel property. We also appreciate your kind words regarding the politeness of our staff, and we will continue to train and support our teams to provide the attentive and timely service that our guests deserve. I would be grateful if you could contact me directly at beatrice.aouadi@sofitel.com so that we can discuss your experience. We hope that, despite the challenges during your stay, you were able to enjoy Strasbourg and its beautiful surroundings. Your feedback is invaluable, and we hope to have the opportunity to welcome you again in the future to provide the true 5-star Sofitel experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Old rooms, No AC, No plumbing, No soundproofing

トリップアドバイザーの評価 1.0/5

Deeptha B トリップアドバイザー認証口コミ

Four room changes, zero functioning air conditioners. My “upgrade” came with a side of nightclub noise from the hotel bar below and a complimentary cold pretzel- because nothing says “welcome” like stale bread left out for hours. Add smelly & stained carpets, clogged plumbing, zero soundproofing, old rooms, polyster blend bedding, and a shower (no, hand shower!) that’s basically a trickle, and you’ve got the perfect recipe for a sleepless, sweaty vacation.

Dear deepthab2017, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations. Please accept our apologies for the issues you encountered with your room, air conditioning, and overall comfort. At Sofitel, we take guest satisfaction very seriously, and your comments have been shared with our management and maintenance teams to ensure improvements are made. We regret that we were unable to provide a more comfortable and restful experience during your stay. We hope you might consider giving us another opportunity in the future to demonstrate the high standards of service and comfort that Sofitel strives to provide. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

トリップアドバイザーの評価 5.0/5

EHfromCalifornia トリップアドバイザー認証口コミ

The location was excellent, and we appreciated the room upgrade. Good lighting and comfortable room and bed, plenty of outlets, bathroom small/crowded but shower nice. Staff helpful, friendly, called taxis, wake-up calls when requested; helped with parking. Very accommodating business-center hotel.

Dear EHfromCaliforinia, Thank you for sharing your kind feedback! We are delighted to read that you enjoyed the room upgrade, the comfortable bed, and the helpfulness of our team. It’s wonderful to know that our staff could assist with taxis, wake-up calls, and parking, making your stay more convenient. We look forward to welcoming you back to Sofitel on your next visit to Strasbourg! Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Best to avoid this hotel

トリップアドバイザーの評価 1.0/5

Elan L トリップアドバイザー認証口コミ

I am not someone who writes reviews, but feel compelled to warn others. The issues relate to cleanliness and attitude. This is a sadly tired hotel that is in bad need of renovations. Carpeting in hallways, virtually everywhere, is badly stained, as well as in our room. Photos on the website misrepresented the reality. Dirty and stained upholstery in the room as well. We had booked a "luxury garden view" room and when we entered, there was a pungent smell throughout the room, most resembling a mildewy basement or the inside of old sneakers, but hard to describe. Both my wife and I immediately smelled it. We were able to open the window in the room and went out for lunch, hoping that the smell would abate when we returned, but it did not. We called downstairs and someone from hotel guest services came up and agreed that there was a pungent odor in the room, but they could only offer us a downgraded room, which we took, as there was no other option, and we were exhausted from travel. We had to repack our bags and move to another room. The following morning, they refused to refund the difference. Furthermore, the hotel management (including the guest services supervisor who had come up the previous evening) blatantly lied, saying that there had been no smell, and that this was just our "subjective opinion". One would have to ask, why would we have lied about this - who would want a room downgrade? Aside from the monetary issue, the attitude of hotel management was not apologetic (we were not asking for an apology but just a courteous acknowledgement that they had inconvenienced us) - really an appalling way to treat people. Best to avoid this hotel.

Dear 945elanl, Thank you for taking the time to share your detailed feedback. We are truly sorry to read that your experience did not meet your expectations and, above all, that you did not feel listened to or understood by our management team. Please allow us to express our sincerest apologies. The comfort and well-being of our guests are our highest priorities, and we deeply regret that this was not reflected during your stay. Your comments are invaluable to us and will be shared with the relevant teams to ensure such a situation does not repeat itself. We greatly value you as our guest and would be grateful for the opportunity to restore your trust. Please do not hesitate to contact me directly when planning your next visit, so I may personally ensure a much more comfortable and pleasant stay. With warm regards, Beatrice Aouadi Director of Guest Experience & Duty beatrice.aouadi@sofitel.com

との提携 TripAdvisor

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