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ホテル ソフィテルストラスブールグランイル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 10,181 件のレビュー

ALLSAFE認証ホテル

ソフィテルストラスブールグランイル
地図で見る
+ 25 サービス

ホテルのその他の情報

  • Bureau VeritasによるALLSAFE認証

  • アルザス料理レストランシェフのMathieu Klein

  • テラスとレトロシックなリンクバー

  • バレーパーキングサービスと充電スタンドを備えた専用駐車場

  • ハイブリッドセミナーエリアとブドウ園でのイベント

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

ソフィテルストラスブールグランイル

4 place Saint Pierre le Jeune
67000 ストラスブール
フランス

電話番号: +33388154900

ファックス: (+33)3/88154999

チェックインは15h00からです

チェックアウトは12h00です

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • 飛行機で

    FRANKFURT 250km / 155.36 マイル

  • 飛行機で

    KARLSRUHE BADEN 60km / 37.29 マイル

  • 飛行機で

    STRASBOURG ENTZHEIM 19km / 11.81 マイル

  • 電車で

    STRASBOURG 1.5km / 0.93 マイル

GPS:48.585184, 7.746356

ホテルサービス

Terroir & Co

Terroir & Co のシェフのマシュー・クラインが手掛ける料理は、美食家の皆様にご満足いただけるでしょう。この上品なビストロでは、アルザス地方の食材を主に使い、郷土料理を絶妙に取り入れたお料理をお楽しみいただけます。

ホテル館内および周辺のサービス

チェックインはからです - チェックアウトはです

概要

  • 駐車場
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室
ケータリングサービス
  • レストラン1軒
  • バー1軒
  • 朝食
    • ルームサービス 有料
    • ルームサービス 有料
    • ビュッフェ 有料
  • ルームサービス
    • 冷たい軽食
    • 温かい食事
ミーティング/イベント
  • 会議室11室
アクセシビリティ
  • 車椅子利用可能なホテル
ホテルのサービスと設備
  • ホテル情報
    • 客室150室
    • お身体の不自由な方向け客室5室
    • ファミリールーム0室
    • コネクティングルーム23室
    • 禁煙の客室150室
    • 6 フロア
  • ホテルスタッフが応対可能な言語
    • ドイツ語
    • 英語
    • フランス語
  • ランドリー / バレーサービス
    • ドライクリーニング / アイロン
    • ランドリー / バレーサービス 有料
  • Wifi
    • 高速回線
    • 公共エリアにWi-Fi
    • 高速Wi-Fi
    • ホテル内Wi-Fi完備
  • エアコン
    • エアコン
  • お身体の不自由な方向け設備
  • 全館禁煙
  • 全階対応エレベーター
  • チェックイン & チェックアウト施設
    • レイトチェックアウト
    • エクスプレスチェックアウト
    • エクスプレスチェックイン
  • 荷物置き場
    • 荷物置き場
  • ポーター
    • ポーター
  • コンシェルジュ
    • コンシェルジュ
  • デスクのご利用
    • 靴磨き機
  • アイロン
    • レセプションデスクでのアイロン貸し出し
  • レセプションデスク内セーフティボックス
    • レセプションデスク内セーフティボックス
アクセス
  • Car park Sofitel Strasbourg 有料
    • 敷地内
    • 57 駐車スペース
    • プライベート
    • 電気自動車用充電装置(22 kVA)
    • 24時間駐車可能
    • セキュリティサービス付き駐車場
    • バレーパーキング
快適なご滞在
  • Fitness room
    • 敷地内
ファミリー
  • お子様向けの備品
    • ベビーカーあり
    • 哺乳瓶保温器
  • お子様向けサービス
    • テレビアニメーションチャンネル

当ホテルの客室

4つのタイプの客室(クラシック、スーペリア、バルコニーあり/バルコニーなし)と5つのタイプの豪華なスイート(ジュニア、プレステージ、ラグジュアリー、オペラ、インペリアル)がございます。素晴らしいMyBedでおくつろぎください。 WiFi、バルマンのアメニティ、Chromecast 対応でコンテンツを楽しめる TV、ミネラルウォーターとウェルカムトレイ、室内のアメニティでソフィテルストラスブールグランディルでのご滞在をユニークな体験にします。

ミーティングとイベント

会議室

  • 会議室の数:16

  • 最大サイズ:224 m²

  • 最大ご利用人数:120 人

  • パーティの最大ご利用人数:110 人

詳細

お客さまの口コミ
ソフィテルストラスブールグランイル

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

10,181 件のレビュー

トリップアドバイザーの評価 4.5/5

1,947 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Reserved Wrong Weekend, Still Stayed

トリップアドバイザーの評価 5.0/5

Connector00543059705 14/10/2021 トリップアドバイザー認証口コミ

I reserved the wrong weekend, showed up expecting my reservation to be on file. Hotel staff moved my reservation to this weekend and approved the credit card cancellation. Top service. The stay was great with top notch valet, restaurant, bar, front desk, and reception service.

Dear Guest, It is with a great pleasure that I am discovering your excellent feedback and notations about your recent experience at the Sofitel Strasbourg Grande Ile. I am delighted to read that you appreciated our service during your reservation and your stay. I will not fail to share your review with our teams, who are everyday committed to meet your expectations, and your satisfaction is the greatest reward they can receive from their work. We hope to see you soon again in the Alsatian capital! Laetitia Arnold Directrice Communication & Expérience Client

Great Sofitel as always.

トリップアドバイザーの評価 5.0/5

Cmaziol 29/09/2021 トリップアドバイザー認証口コミ

Great staff, especially at the front office. Great rooms, amazing comfortable beds. Breakfast was very good, delicious bread and croissants, the other pastries could be better quality. Staff at the bar not to the level.

Dear Guest, Thank you for choosing to stay with us, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. However, I duly noted your comment regarding the bar staff and I have immediately forwarded it to our Food & Beverage Director. We hope to have the pleasure to welcome you back, Kind regards, Laetitia Arnold Head of Communication & Guest Experience

French Luxury in a beautiful city

トリップアドバイザーの評価 5.0/5

291edwards Couples - 24/07/2021 トリップアドバイザー認証口コミ

I enjoyed the Sofitel in the middle of the Unique big Island. The staff is super friendly and go out of there way to make you stay a memorable one! The rooms are elegant and clean and we loved the ambiance of the terrace restaurant in the middle of the city… enjoyed everything about our stay

Dear Guest, I am very pleased to read such a positive feedback and particularly to know that you appreciated the courtesy and the service of our staff, as well as the comfort and cleaneliness of your room. I also noticed that you enjoyed our terrace restaurant in the heart of the city. I hope you could also benefit from our location in the heart of the Alsatian capital city to discover our beautiful city’s most known buildings and places. And I want to thank you for sharing your impressions about our staff on TripAdvisor and I very much look forward to welcome you back at the Sofitel Strasbourg Grande Ile in the nearest future. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience

perfection

トリップアドバイザーの評価 5.0/5

505leonb 23/10/2020 トリップアドバイザー認証口コミ

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Dear Guest, What a pleasure to discover your nice review on TripAdvisor! Thank you for having taken the time to share your experience after your visit at our Sofitel Strasbourg. I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Be sure that your warm comments were already shared with our collaborators, your satisfaction is the greatest reward they could receive for their investment. We really hope to welcome you for your next journey to our beautiful city! Kindest regards, Laetitia Arnold - Head of Guest Experience

2回目の滞在でした

お客さまの声 4.5/5

Kei ファミリー - 16/02/2020 確認済みレビュー すべて

前回は1人での訪問だったにもかかわらず、ストラスブールに大きな魅力を感じました。もう1度この場所に訪れたいと思い、妻と娘を連れて再度訪問しました。私と同じくストラスブールの魅力に取り憑かれております。3回目の訪問も近い将来かもしれません。

Dear Guest, I would like to thank you for having taken the time to answer our satisfaction survey further to your second stay at Sofitel Strasbourg. We are really glad to read that you highly appreciated your family sojourn among us ! I am delighted to learn that you fell under Strasbourg's spell and that you enjoyed our beautiful city, as well as your wife and daughter. We are looking forward to welcoming you again very soon in the magnificent European capital, Best regards, Laetitia Arnold Head of Guest Experience

快適な滞在

お客さまの声 4.0/5

Rj ビジネス - 02/02/2020 確認済みレビュー すべて

立地が良く、朝食がとても美味しかったです。次回は観光で泊まりたいと思います。

Dear Guest, I would like to thank you for choosing to stay at the Sofitel Strasbourg and for taking the time to complete our Guest Satisfaction Survey. I happily notice that your sojourn among us was a great experience thanks to our location in the heart of Strasbourg, directly in front of the Saint-Pierre-Le-Jeune church. I am also delighted to read that you enjoyed our breakfast buffet, composed of very varied products with Alsatian flavors. It would be a pleasure to welcome you again so that you can discover our beautiful city and its environs, Best regards, Laetitia Arnold Head of Guest Experience

好立地

お客さまの声 4.0/5

が. ファミリー - 28/01/2020 確認済みレビュー すべて

行き届いたサービスがとても満足でした。

Dear Guest, Thank you for having taken the time to complete our quality survey further to your stay at Sofitel Strasbourg Grande Ile. I am glad to learn that your sojourn among us was a success, especially thanks to our attentive staff. However, I regret to discover your notation of 80/100 because in Sofitel, we only consider marks greater than or equal to 90/100 as successes. May I ask you what could we have made your sojourn more satisfying? We hope to have the opportunity to welcome you again soon in our Alsatian House, Sincerely, Laetitia Arnold Head of Guest Experience

Excellent Service from Staff Saved tthe Hotel

トリップアドバイザーの評価 4.0/5

Prefer_Luxury Family - 10/01/2020 トリップアドバイザー認証口コミ

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

Dear Guest, I would like to thank you for giving your opinion to the Tripadvisor Community. I note with regret that your stay at Sofitel Strasbourg Grande Ile did not meet all of your expectations and I am sorry for that. You mentioned in your comment your dissatisfaction regarding your suite. Our establishment was built in 1964 and is the first Sofitel worldwide. We know that our hotel needs a refreshing and this is why your comments are really decisive in order to develop our future renovation project. I invite you to contact our Booking Manager at the following e-mail address H0568-RE@sofitel.com with the aim of discussing your preferences for your next stay among us. Moreover, our ideal location in the heart of the Alsatian capital makes the parking a tough issue and we regret that our solution was not adapted to your desires. However, I am very delighted to learn that you highly appreciated our staff. I am glad knowing that the friendliness and the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review and your 4 points are very important to us. All the collaborators are joining me to thank you for your beautiful comments. We look forward to welcome you again in Sofitel Strasbourg. Kindest regards, Laetitia Arnold Head of Guest Experience

立地も接客も素晴らしい

お客さまの声 4.0/5

Masa ファミリー - 01/01/2020 確認済みレビュー すべて

立地が素晴らしく、接客も良かったです。 壁が薄いのか、部屋に居ると他の部屋の音が聞こえるなが残念でした。

Great!!!!

トリップアドバイザーの評価 5.0/5

655katharin Friends getaway - 01/01/2020 トリップアドバイザー認証口コミ

We were staying in the Sofitel for just one night, unforutnately. It was a great experience, The room was very comfy and clean, the breakfast was excellent and the service malificent! We will come back, for sure!

Dear Guest, What a pleasure to read such a beautiful comment! Thank you very much for having taken the time to share your great experience on Tripadvisor further to your stay at Sofitel Strasbourg Grande Ile. I am very delighted to discover that your stay among us was a success. Every day, our teams are dedicated to serve you in the best possible way, and your very positive feedback is a true reward for all their efforts. We hope to welcome you back very soon in your Alsatian House! Kindest regards, Laetitia Arnold Head of Guest Experience

Loved our Christmas stay!

トリップアドバイザーの評価 5.0/5

SausalitoCamara Couples - 31/12/2019 トリップアドバイザー認証口コミ

We spent 6 nights here over Christmas and it was perfect! The location is ideal in that it literally one block off the main centre of town on Grande Ile so we were never more than a few minutes walk to Place Kleber, the Cathedral or Petit France. Being just off the main area meant it was a more quiet respite from the busy centre. The staff was unbelievably helpful at all turns and I would like to extend a profound thank to Gregorie the concierge who helped us with something every single day and also the bellman, Laszlo, who was assuring and helpful when our train back to CDG airport was cancelled due to the strike. Truly service above and beyond from both of these gentlemen. You definitely want to see make sure to the historic wine cellar in the hospital and see the video and astronomical clock demonstration....it is worth it and fascinating! (Buy your tickets for it ahead of time! and then get in the line no later than 11am. Make sure to get in the line for those that already have tickets rather those that still need to buy them (its not well marked). We took the train to Colmar on several days and used Uber to around between the crazy charming and fairy tale towns of Equisheim (tons of charm and lots of places to wine taste), Riquewihr, Kaysersberg. If you can get an appt at Domain Weinbach for a tasting, it is literally one of the BEST in that Alsatian Region but you can't just walk in....there Grand Crus will change how you think of Alsation wine (they are hard to find because the sign on the wall says Domaine Faller, not Domaine Weinbach as it is the family name).

Great Service

トリップアドバイザーの評価 5.0/5

globetrotter_1920 Family - 26/12/2019 トリップアドバイザー認証口コミ

Lovely X-mas deco, centrally located, great service, parking facility not within the hotel building but parking service available, rooms small but functional, reception always very helpful and informative

Dear Guest, I would like to thank you for your nice review that you share with the community of Tripadvisor! I am delight that you enjoyed our lovely Christmas decoration inspired by the Haute Couture and our parking facilities. We are striving to ensure that a stay in our hotel is a pleasure of every moment and this is why I am happy to read that the helpful service of the reception pleased you. See you soon at the Sofitel Strasbourg Grande Ile and wish you all the best for 2020! Laetitia Arnold Head of Guest Expérience

Grand Isle Strasbourg

トリップアドバイザーの評価 4.0/5

Mary F Couples - 20/12/2019 トリップアドバイザー認証口コミ

The hotel is lovely with beautiful amenities and an excellent restaurant and location. Unfortunately we were not advised in advance that, in view of road and bridge closures (Dec. 2019) we would be unable to reach the hotel by car. Thus we drove around needlessly for quite a while until we called the hotel and they advised us to park in a public parking garage- which we did- and then were walked the 1kilometer to the hotel with our baggage. This despite the hotel having parking and apparently some guests (not us) receiving an email with some sort of voucher or explanation which would have allowed us to cross over to the hotel despite the closures. The room was beautiful clean and comfortable despite a flushing issue with the toilet which necessitated 5-6 attempts before clearing entirely. The bed and pillows were extremely comfortable and we enjoyed the turn down service at night. The hotel is close to the Christmas markets and the action in this delightful city.

Sofitel getting old

トリップアドバイザーの評価 3.0/5

mattza2017 Family - 19/12/2019 トリップアドバイザー認証口コミ

Staff as usual, very professional and nice. Location very good. Breakfast room loud and barren. Small breakfast room almost always occupied. Hotel getting old and furniture worn out. Unfortunately not worth the price. Not like sofitel know.

心地よい

お客さまの声 3.5/5

ニ. ご友人 - 16/12/2019 確認済みレビュー すべて

フロント対応も親切で、コンシェルジェお勧めのレストランも美味しかったです。 もう少し、ロビーがゆったりしていたら申し分ないです。 朝食は、29ユーロでしたので街中のカフェにしました。 フランスにおいては、カフェが良いので、ホテル朝食も特徴がないと避けてしまいます。

人員不足

お客さまの声 0.5/5

Piro カップル - 07/12/2019 確認済みレビュー すべて

車で行ったが、ホテルの中には従業員がいっぱいいたが車から荷物を出す人を10分待ってもこなかったから自分達で荷台を使ってチェックインところまで運んでも、誰も何も言わなかった。 本当に5星ホテルか?ソフィテルってグループの最上位ホテルなのか?疑問に感じた。 部屋の電話は使えないし、ルームサービスでビールを頼んだら30分来ないし、意味がわからない。 とても不満な滞在だった。 帰りも荷物を部屋に取りに来てと言ったが20分待っても誰も来ず自分達で運んだ。 ジュニアスイート400€ぐらいしたのに意味がわからない。 二度と行かない。 こんなサービスなら隣のメルキュールの方が全然いいと思う。 朝、窓がしっかり閉まらず外の工事の音がうるさすぎた。

Dear Guest, Further to your stay at the Sofitel Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. We are striving to ensure that a stay in our hotel is a pleasure of every moment and I am sorry to discover that yours did not fully meet your expectations. I am chagrined to read that through your review, at one moment of your experience was not fully satisfying, concerning the porterage service. I would like to inform you that I have transferred to our Front of the House Director, so that she can take the appropriate measures and followed up with her teams. Furthermore, regarding your comment about the room, I already alerted our Technical Director, in order for his team to take action immediately on the phone. Thank you again for your feedback, it helps us to increase our quality of service and are precious to go further. I wish you all a happy holiday season and a prosperous new year. Best regards, Laetitia Arnold Head of Guest Experience

ホスピタリティが素晴らしかった

お客さまの声 4.5/5

Momo ファミリー - 02/12/2019 確認済みレビュー すべて

チェックイン、バレーパーキングから始まり、部屋にあったウェルカムギフト、エクイップメントや観光案内など、ホスピタリティが大変よかったです。5つ星ホテルとしては全体的にリノベーションが必要に感じましたが、気持ちよく過ごすことができました。

Dear Guest, Further to your recent stay at Sofitel Grande Ile, you have taken the time to complete our Guest Satisfaction Survey and we do appreciate it. It is through your review that we can continue our quest for excellence. We do everything in our power to make a sojourn in Sofitel Hotels & Resorts a happiness at every time and I am delighted to learn that you appreciated your stay. I am happy to read that you enjoyed the friendliness and the helpfulness kindness of our staff. Your satisfaction is the greatest reward for our team who is working day after day to ensure you an outstanding service. However, I am attentive to your remark regarding the suite décor. Our hotel was built in 1964 and is the first Sofitel in the world. We acknowledge that some changes need to be done in order to guarantee our guests the best comfort. We hope that in the near future we will be able to make some changes. Your support means a lot for our future renovation program. I am looking forward to welcoming you back at Strasbourg in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience

Perfect location and attention to detail

トリップアドバイザーの評価 4.0/5

josephnormandw Business - 26/11/2019 トリップアドバイザー認証口コミ

Sofitel Grande Ile is my preferred hotel when staying in Strasbourg. In the southwest quadrant of the island it is both out of the way, so very quiet, and close to everything (5-10 min walk to all the attractions and shopping and dining). Although some of the rooms are small they are all well appointed and the staff is always friendly and helpful and very professional.

Dear Guest, We are glad to read that you globally enjoyed your stay at the Sofitel Strasbourg Grande Ile. Your feedback is extremely valuable for us, in order to improve the quality of service that we offer our guests. I am attentive to your remark concerning the size of the room.Please note that in our House, we have several types of rooms at your disposal. For your future reservation, I suggest you to contact Delphine Winter, our Reservations Manager, at the enclosed email address: H0568-RE@sofitel.com. She will be happy to recommend a more suitable product for you. However, we thank you for your comment regarding our staff, which helps us to continuously work our excellence of services. I was also attentive to you review about our location, we are lucky to benefit from a quiet and ideal place, in the center of Strasbourg and I hope you could benefited from it to discover the historic heart of the city, which is listed as UNESCO World Heritage. I very much look forward to welcoming you back in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience

場所は便利だが〜

お客さまの声 3.5/5

Toshi ファミリー - 06/11/2019 確認済みレビュー すべて

観光はどこも徒歩で行け立地は便利。部屋の設備も一応満足できる状態。コンシェルジェが大変親切でレストランの選択、予約など的確にしてくれた。 ただ、朝食時の席への案内が非常に悪い。40分近く待たされ、後からきた人達が先に入ったりと混乱していた。また、ブッフェは補充が遅く無いものもあった。この規模のホテルにしては食事の場所が狭く人手も不足していると思う。

Dear Guest, We thank you for having taken the time to share your impressions on your last visit. We are striving to ensure that a stay in our hotel is a pleasure every moment, and I was sorry to read that we did not meet your expectations. I see that our services have not fully met your expectations. Indeed, I note a drawback the breakfast. Be sure that I alerted our Breakfast Manager. He is joining me to offer you our most sincere apologies for the inconvenience you encountered. Nevertheless, I notice that you were sensitive to the location of the hotel. We are lucky to benefit from a quiet and ideal place in the heart of the Alsatian capital and we are glad that you enjoyed it. I am delighted to learn that the kindness of our concierge participated in your pleasant stay. I will not fail to share your positive remarks with him. We hope to welcome you very soon for your next journey in Strasbourg. Kindest Regards from the European Capital, Laetitia Arnold Head of Guest Experience

strasbourg sofitel

トリップアドバイザーの評価 5.0/5

q8ie81 Family - 23/09/2019 トリップアドバイザー認証口コミ

great hotel in great location. i honestly felt special during my stay, specially having a 2 yr old child (loved the children bathroom set with the sandals :) couldnt ask for more. highly recommended. thank you abdullah alshatti

Dear Guest, Greeting from Strasbourg! I am glad to read that you enjoyed the outstanding location of the Sofitel Grande Ile, close to the city center, as well as our “children bathroom set”. Our guests’ satisfaction is our everyday priority! Thank you again for this beautiful review and hopefully see you soon, Kindest Regards, Head of Guest Experience

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