ソフィテルストラスブールグランイル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,970 件のレビュー

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4 place Saint Pierre le Jeune, 67000 ストラスブール, フランス

説明

ホテルのその他の情報

  • クリスマスマーケットに期間限定のアイスリンクがオープンします

  • ポップアップ レストラン「La Terrace Sofitel」で地中海料理をご堪能ください

  • 300 m² の室内庭園

  • 自然光が入り、サン ピエール ジュヌ教会を一望できるセミナースペース

  • バスの降車場と駐車場。バレーパーキングおよびEV充電スタンド付きの専用駐車場

当ホテルの客室

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ホテル所在地

ソフィテルストラスブールグランイル

4 place Saint Pierre le Jeune
67000 ストラスブール
フランス

GPS:48.585184, 7.746356

電話番号
ファックス +33 3 88 15 49 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LA BRASSERIE

このブラッセリーでは、シェフの Mathieu Klein が作る象徴的なフランス料理を、営業時間中常時お楽しみいただけます。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,970 件のレビュー

トリップアドバイザーの評価  4.0/5  2,129 件のレビュー

2024エクセレンス認証

Thank You Charlotte!

トリップアドバイザーの評価 4.0/5

jamesdQ3571KI Couples - トリップアドバイザー認証口コミ

This is not a 5 star hotel. Clean and comfortable and well located but lacking the 5 star extras. Room extremely small. The one exception was Charlotte in guest services who went above and beyond in helping my wife who took a bad fall in the street and had a mild concussion.

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

トリップアドバイザーの評価 4.0/5

TWCCharlotte_NC Couples - トリップアドバイザー認証口コミ

The best part of this hotelis the location, walkable to everything in Strasburg. The hotel was nice, a little worn, and the rooms were the same - nice but a bit beat up. Staff was very nice, but I would not come here for the hotel experience, it’s really all about a very good hotel in a great location.

What a mess

トリップアドバイザーの評価 1.0/5

bir52292 トリップアドバイザー認証口コミ

This place is a dump. Just got my room today and room isn't even worth 1 star. I have never seen carpet so worn down with stains and 3 colors on the carpet. So many nicks, dings, pieces missing out of the doors, table, walls, tile. I have stayed at best western hotels nicer than this. I wiped down the room and the wipes were black proving how unclean the room is. They have probably a hundred places that need to be patched and painted in this room. Never seen anything like this in a 5 star hotel. I also asked for a super quiet room and was assured it was, instead I am listening to many many kids screaming out my window because of the festivities on the hotel ground below me. I can't even rest after the long flight because of the screaming below me. There is no sound proofing between the rooms and I can hear every word my neighbors are saying. There is black hair all over my bedroom floor and shirt black hairs all over the bathroom shower and bathroom walls. And the shower water doesn’t stay a consistent temperature it goes burning hot to cold to warm on repeat. The gym has a broken spin bike and trash and used water cups thrown about not in the trash. This hotel is a mess.

SAD SOFITEL in Strasbourg

トリップアドバイザーの評価 2.0/5

CHINAMEDEXPERT トリップアドバイザー認証口コミ

Staff is very nice, however the day we checked in, they had a water leak so "AFTER" we paid, they then advised us, which was a bit sneaky. Had they provided us notice, we would have found a new hotel, or expect them upon arrival to have made acceptable arrangements. Water was turned off from 10.00 PM until early AM, so if wanted to take a shower or go to the bathroom it was not available. The hotel needs a complete makeover. Carpets were filthy, and the suite was very tiny and oddly organized. This is a definite "NO GO". The bell services were EXCELLENT.

Horrible

トリップアドバイザーの評価 1.0/5

Alina E Couples - トリップアドバイザー認証口コミ

Horrible! Very very friendly staff, but rooms aren’t what you would expect from a sofitel, this is more like a Holiday Inn, and the worst off them. The furniture and carpet haven’t been cleaned or renewed since new!! Staff extra friendly and it’s only worth of staying there

Dear Alina, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the warmth and friendliness of our team, which is a cornerstone of our service. However, we are sorry to read that your experience in our rooms did not meet your expectations. We take your comments regarding the condition of the rooms and furnishings very seriously. We sincerely hope to have the opportunity to welcome you back and provide you with a fully satisfying experience in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 335 件のレビュー 8.2/10 朝食
  • 247 件のレビュー 4/10 清潔さ
  • 229 件のレビュー 5/10 設備

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ストラスブールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。