Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,048 reviews

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Description

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,048 reviews

TripAdvisor Rating  4.5/5  4,571 reviews

Certificate of excellence 2024

Fantastic!

TripAdvisor rating 5.0/5

Dave K Couples - TripAdvisor review

The Sofitel Philadelphia at Ritternhouse Square provided a convenient home base for our recent visit. Perfect location. Great cocktails in the bar. Friendly, efficient service. Any questions we had were answered promptly and with a smile! Highly recommend!

Wonderful hotel

TripAdvisor rating 5.0/5

Carol Ann D Couples - TripAdvisor review

I love this sofitel. Great Location, Nice Bar in the lobby. Staff are great. I have had aryamal(might be misspelled0 and a lovelly young lady next to him. Very nice and superb service. Room is a nice size and immaculate. We have stayed before and will be back. The breakfast cafe is excellent.

Pull Out Couch

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Everything was great. Only issue was with the pull out couch. It was very old and uncomfortable.

Bonjour Michael M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

The Sofitel Hotel was located in a great Center City location but I also encountered Several Negative Issues

Customer review rating 3.0/5

Barbara Solo - Confirmed reviews ALL

Per the hotel's instructions, I put a tag on my hall door knob that mentioned that if I opted out of having my room cleaned for 2 days during my stay, I would receive a $10 per day credit on my bill. I never received the $20 credit on my hotel bill. Also, the second night of my stay and throughout the night, I heard a buzzing type noise coming from my vent in the bathroom. I should have called the front desk to complain, but I thought it would disappear soon; it didn't and kept me up all night. Upon checkout the next morning, I told the desk clerk the problem but she didn't seem to care. I wanted to print a boarding pass and check emails but the only hotel computer located in the hallway didn't work. The front desk staff said it often happened and they offered to print the boarding pass for me. On a positive note, the lobby was large, clean and welcoming with tables and chairs as well as a beautiful bar serving drinks and appetizer type of food. The woman bartender remembered each person's name and her service was great.

Bonjour Barbara, Thank you for sharing your experience with us. I’m glad you enjoyed our location and the welcoming atmosphere in our lobby, but I’m truly sorry for the issues you encountered during your stay. I apologize for the missed room credit, the noise disturbance, and the challenges with the guest computer. These inconveniences should not have impacted your stay, and we’ll work to address them with our team to ensure a smoother experience for our guests. Thank you again for your feedback, and we hope to have the chance to provide a better experience in the future. Warm regards, Pierre Jotterand General Manager

Overall look, location, service, cleanliness, etc.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Visited with friend for wknd. Great home base.

Bonjour MaryAnn D., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 813 reviews 9.4/10 Location
  • 1,604 reviews 7.5/10 Room
  • 1,699 reviews 8.4/10 Service
  • 18 reviews 4.2/10 WiFi
  • 564 reviews 6/10 Cleanliness
  • 210 reviews 6.9/10 Breakfast
  • 201 reviews 7.7/10 Bar
  • 9 reviews 10/10 Sustainability

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