Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,774 reviews

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120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,774 reviews

TripAdvisor Rating  4.4/5  4,639 reviews

Certificate of excellence 2024

The Best!!!

TripAdvisor rating 5.0/5

nhoxha13 Couples - TripAdvisor review

Excellent location, clean, and the staff was extremely thoughtful and responsive. They even went above and beyond for their customers. One of the most incredible experiences I've had... and I travel quite frequently.

Customer review rating 5.0/5

Gail F. Families - Confirmed reviews ALL

It was loveli

Bonjour Gail F., Thank you for your kind words. We are delighted to hear that you had a lovely stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Sincerely, Pierre Jotterand General Manager

Well appointed hotel in the heart of Philly

Customer review rating 4.0/5

Ralph W. Families - Confirmed reviews ALL

First impression is great. Beautiful lobby, great bar, food is excellent and rooms are large. Only real downside is congestion around hotel. Valet is a real problem - better to park around the corner in garage. Even with Uber or cab need to plan an extra 5-10 minutes for pickup. That said management is very good and will do there best to accommodate you so don’t be afraid to ask. Adam is an out standing manger and has a sincere desire to make your stay a pleasant one

Bonjour Ralph W., Thank you for your thoughtful review of your recent stay at Sofitel Philadelphia at Rittenhouse Square. We are delighted to hear that you enjoyed our beautiful lobby, excellent food, and spacious rooms. Your positive remarks about our management, particularly regarding Adam, are greatly appreciated as we strive to provide exceptional service to our guests. We acknowledge your feedback regarding the congestion and valet service around the hotel. We understand that this can be an inconvenience and appreciate your suggestion for alternative parking options. Your insights are invaluable to us as we continually seek to enhance our guests\' experiences. Warm regards, Pierre Jotterand General Manager

Philadelphia

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Arrival to the hotel was pleasant however, my vehicle qualified as an oversized vehicle and I was not informed of the extra charge. The superior room was far from superior. There were lipstick stains on the linens no way to order room service with a QR code, which is very detached and frustrating or a menu. There was no Internet available and the mini fridge was locked. My second day toiletries were sparsely replaced as only one roll of toilet paper did not suffice as well as no backup tissue box. Staff were extremely robotic yet kind. Housekeeping staff was very personable as was the desk concierge. I ordered room service and some uneditable guacamole arrived brown and warm, which was eventually comped. I won’t be coming back.

Bonjour Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that your arrival was pleasant and that some of our staff made a positive impression. However, I sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the charges for oversized vehicles, the condition of your linens, and the issues with room service and internet access. We strive to maintain the highest standards, and it is disappointing to learn that we fell short in several areas during your stay. Your comments regarding the replacement of toiletries and the quality of room service have been noted, and I will ensure that this feedback is shared with our team for review. We appreciate your remarks about our housekeeping and concierge staff, as their dedication to service is commendable. Thank you once again for your feedback, and I hope you will reconsider and give us another opportunity in the future. Pierre Jotterand General Manager

Enjoyed our stay here!

TripAdvisor rating 5.0/5

8at1 TripAdvisor review

I booked this hotel through the Amex Hotel Collection, and it was a great experience! Rooms are very spacious, and the bed and pillows are incredibly soft - I still think about this bed sometimes to this day! Breakfast included was delicious, and the Amex HC credit could be used for food, drinks at the bar, or even on various different things in the room (like bath packages). I would absolutely stay here again!

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Other web-users rate our hotel

  • 858 reviews 9.2/10 Location
  • 1,595 reviews 7.6/10 Room
  • 1,740 reviews 8.2/10 Service
  • 21 reviews 5.6/10 WiFi
  • 587 reviews 6.6/10 Cleanliness
  • 323 reviews 4.9/10 Value
  • 239 reviews 7.5/10 Bar
  • 238 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.