Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,262 reviews

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Description

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,262 reviews

TripAdvisor Rating  4.5/5  4,471 reviews

Certificate of excellence 2023

Excellent hotel

TripAdvisor rating 5.0/5

MVD26768 Families - TripAdvisor review

We were traveling with our 15 month old grandson. The superior service at the hotel from the restaurant to the pack n’ play made our stay very pleasant.

Nice hotel

Customer review rating 4.5/5

Julie S. Couples - Confirmed reviews ALL

Returning travelers

Bonjour Julie S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Nice stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room was spacious and clean. The gentleman (head valet) at the door was kind, friendly, and very helpful, as were all the valet. I was able to enjoy their newly open lounge area - friendly staff. The breakfast waiters were friendly and checked in on me regularly. The pastries were delicious. The location is perfect - lots of yummy food places, deli, ice-cream, and shopping. it is located 2 blocks from the park/square, which is a great place for a picnic.

Bonjour Ruth P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Good, but somewhat disappointing

Customer review rating 3.0/5

Neoclassy Business - Confirmed reviews ALL

Respectfully, I expecting to be billed and wasn’t expecting to be charged for the full amount of my 3-night stay when checking in the first day. I was tired from my flight and had to make adjustments to accommodate the credit card charge. The customer service of all hotel staff made my stay comfortable. The hotel has about 14 floors; I was hoping to get higher than the 8th floor for the Philadelphia city view. I was placed in a room the furthest away from the elevators, and had to walk the long hallway distance and, additionally, from a 30-minute to near hour daily walk to the Convention Center for my conference. I stayed at another Sofitel hotel many years ago and was expecting a similar feeling.

Bonjour Elliott A., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Well located

Customer review rating 5.0/5

Bonnie L. M. Families - Confirmed reviews ALL

The staff were very helpful with directions .

Bonjour Bonnie M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 794 reviews 9.3/10 Location
  • 1,634 reviews 7.5/10 Room
  • 1,726 reviews 8.2/10 Service
  • 24 reviews 5.3/10 WiFi
  • 575 reviews 6/10 Cleanliness
  • 410 reviews 5.9/10 Vibe
  • 351 reviews 4.1/10 Amenities
  • 216 reviews 7.3/10 Breakfast

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