Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,483 reviews

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Description

ALLSAFE approved hotel

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,483 reviews

TripAdvisor Rating  4.5/5  4,453 reviews

Certificate of excellence 2023

Good location

Customer review rating 3.0/5

Mario P. Couples - Confirmed reviews ALL

Hotel was under renovations but was dated, limited dining options, bed was not very comfortable, staff was professional.

Bonjour Mario P., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Usual good stay at Sofitel

Customer review rating 4.0/5

Gennaro Business - Confirmed reviews ALL

Usual good stay at Sofitel at Rittenhouse square. Location and rooms, service always very good; this time unfortunately construction work wasn't so convenient.

Bonjour Gennaro C., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Always a decent choice

TripAdvisor rating 4.0/5

melindalerma Business - TripAdvisor review

Sofitel is my go to. They have good service and meet my special requests. The only thing I would say this time is that housekeeping only replaced my towels daily and didnt pick anything up like empty soda cans and bottles. They didnt clean the counters or anything either. That doesnt normally happen though. I think the new renovations will be cool. I personally thing the room service could use improvement.

Will be a 10 again soon.

Customer review rating 4.5/5

Tom Couples - Confirmed reviews ALL

Only reason I didn’t give a 10 was due to the ongoing renovations.

Bonjour Thomas B., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Very good room - hotel renovations were a distraction

Customer review rating 4.0/5

Brian Couples - Confirmed reviews ALL

Stayed in a corner suite - room was great. This time at this location I think - like the hotel and location. They had some serious lobby renovations underway and the entrance and check-in experience were understandably not great.

Bonjour Brian R., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 837 reviews 9.5/10 Location
  • 1,676 reviews 7.6/10 Room
  • 1,786 reviews 8.6/10 Service
  • 24 reviews 5.3/10 WiFi
  • 777 reviews 7.5/10 Comfort
  • 582 reviews 6.3/10 Cleanliness
  • 321 reviews 5.1/10 Amenities
  • 229 reviews 7.8/10 Breakfast

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