Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,358 reviews

Best price
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Sofitel Philadelphia at Rittenhouse Square - Image 1
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Sofitel Philadelphia at Rittenhouse Square - Image 4
120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,358 reviews

TripAdvisor Rating  4.4/5  4,706 reviews

Very Disappointing

TripAdvisor rating 1.0/5

Etm890 TripAdvisor review

We've previously stayed at other Sofitel locations, including Beverly Hills, which was wonderful. The location was great and the staff at the front desk were very pleasant upon check-in and check-out. However, this location overall is poorly run and, aside from the lobby, is in poor condition. There was visible food and other filth on the hallway floors which appeared to not be vacuumed during our four day stay. Room service trays left in the hallway for +24 hours remained uncollected by the staff. Our room was also visibly dirty, had stained window drapes, torn bedding, and mold growing in the shower. Breakfast each morning was chaotic, which doesn't make sense as there was plenty of staff, empty tables, and breakfast is effectively buffet style. On the last day we were yelled at by a very rude employee for filling our own coffee cups as the complementary coffee in the lobby was empty for a second day. Additionally, the valet took about 45 minutes to one hour to retrieve our car each day despite giving them a 30 minute window. On our last night, the valet was so backed up we ultimately parked our car at a garage down the street. We booked this through American Express as part of The Hotel Collection and it certainly did not live up to that standard. The inconsistency among Sofitel locations is startling and disappointing.

Customer review rating 5.0/5

Greta K. Families - Confirmed reviews ALL

The room was very nice, I ended up having to change my reservation around and the front desk did a beautiful job of being accommodating and very professional.

Bonjour Greta K., Thank you for your kind words regarding your recent stay. We are pleased to hear that our front desk team provided you with the exceptional service we strive for. Your positive feedback inspires us to keep delivering memorable experiences for our guests. Pierre Jotterand General Manager

Customer review rating 4.5/5

Donna M. Families - Confirmed reviews ALL

Thanksgiving Eve stay while visiting relatives. Wonderful staff at a "homey" hotel.

Bonjour Donna M., Thank you for your kind words regarding your recent stay at Sofitel Philadelphia at Rittenhouse Square. We are delighted to hear that you found our staff welcoming and the hotel to your liking. We look forward to welcoming you back in the future. Pierre Jotterand General Manager

Customer review rating 5.0/5

Lisa D. Business - Confirmed reviews ALL

Beautiful rooms and the whole building was so nicely decorated for the holidays!

Customer review rating 3.5/5

Jayashree S. Business - Confirmed reviews ALL

comfortable sleep; billing, room service breakfast, provisions bar items far lower quality than expected

Bonjour Jayashree S., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and comfort. I regret that the quality of our billing process, room service breakfast, and provisions did not meet your expectations. Your insights are valuable as we strive for continuous improvement. Pierre Jotterand General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 868 reviews 9.2/10 Location
  • 1,577 reviews 7.4/10 Room
  • 1,634 reviews 8/10 Service
  • 14 reviews 3.8/10 WiFi
  • 575 reviews 6.4/10 Cleanliness
  • 340 reviews 5.2/10 Value
  • 256 reviews 6.7/10 Breakfast
  • 242 reviews 7.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.