Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,594 reviews

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Sofitel Philadelphia at Rittenhouse Square - Image 1
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120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,594 reviews

Customer review rating 3.5/5

James K. Couples - Confirmed reviews ALL

We again enjoyed our two night stay at Sofitel Philadelphia Rittenhouse Square. Room refrigerator was fully filled and we had to remove five items so that we could store a bottle of iced tea. We then put all hotel items back when we no longer needed the space. Upon checkout we were told there was a fee for five items consumed. I explained, and the desk associate said that after room cleaning we would be credited for those charges. He told me that the invoice would be emailed to me. After several days without receiving the invoice, I contacted the hotel by email address provided on the hotel's official website. No response, no invoice ever received. Eventually several hold charges were released from my credit card account and a final total was posted. However, I did not receive an itemized invoice. One attempt to reach the hotel by phone ended in frustration when I was place on a long hold and the call terminated.

Dear Mr. K., Thank you for sharing your experience regarding your recent stay at Sofitel Philadelphia at Rittenhouse Square. We are pleased to hear that you enjoyed the location and found our hotel decent. However, I regret to learn about the service issues you encountered, particularly concerning the room refrigerator and the subsequent billing process. We strive to maintain clear communication regarding charges and billing inquiries, and it is concerning to hear that you experienced delays in receiving your itemized invoice. I apologize for any frustration this may have caused you. Our team aims to respond promptly to all guest inquiries, and it is unfortunate that your attempts to reach us did not yield the expected results. Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding, and I assure you that your comments will be reviewed with our team to enhance our guest experience moving forward. Thank you once again for your feedback. Best regards, Sofitel Philadelphia at Rittenhouse Square

Customer review rating 2.5/5

Anthony H. Business - Confirmed reviews ALL

Charged $29 "resort fee" and got nothing

Dear Anthony H., Thank you for sharing your feedback regarding your recent stay. I regret to hear your disappointment concerning the urban experience fee. Your comments are important to us and will be taken into consideration as we strive to enhance our guest experiences. Best regards, Sofitel Philadelphia at Rittenhouse Square

Customer review rating 4.5/5

Michael M. Business - Confirmed reviews ALL

Employees are outstanding. Breakfast was very nice.

Customer review rating 3.5/5

Mary B. B. Business - Confirmed reviews ALL

Always a treat to be greeted by Jamal and Mr Mohammed Front desk always in flux

Customer review rating 4.5/5

Cathryn T. Business - Confirmed reviews ALL

Great location, comfortable room, good food & drinks....had a great time!

Other web-users rate our hotel

  • 929 reviews 9.2/10 Location
  • 1,665 reviews 7.4/10 Room
  • 1,716 reviews 8.1/10 Service
  • 13 reviews 2.9/10 WiFi
  • 580 reviews 6.7/10 Cleanliness
  • 560 reviews 8.2/10 Vibe
  • 499 reviews 7.8/10 Amenities
  • 358 reviews 5.4/10 Value

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