Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,584 reviews

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Sofitel Philadelphia at Rittenhouse Square - Image 1
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Sofitel Philadelphia at Rittenhouse Square - Image 4
120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,584 reviews

Customer review rating 4.5/5

Gilla M. Families - Confirmed reviews ALL

We were there one night, but it was delightful. The bed will come through the bathroom spacious we asked for mini fridge. It was promptly bought up. I would stay there again.

Bonjour Gilla, Thank you for your thoughtful feedback and for the excellent score! We’re so pleased to hear that you had a delightful stay and that our team was able to promptly assist with your mini fridge request. At the same time, I sincerely apologize for the concerns you encountered. The condition of the carpet and the delay you experienced are certainly not the seamless experience we aim to provide. Your comments have been shared with the appropriate teams so we can address these matters and improve. We truly appreciate your kind words and your willingness to stay with us again. We look forward to welcoming you back for an even smoother and more enjoyable visit next time. Merci, Pierre Jotterand

Customer review rating 5.0/5

Ernest D. Families - Confirmed reviews ALL

We love the Sofitel. Heidi at the front desk was great. All the staff was kind and considerate. Our room was well equipped and comfortable. The location is great for walking all over Center City.

Bonjour Ernest, Thank you so much for your wonderful feedback and perfect score. We’re delighted to hear how much you love Sofitel Philadelphia and that you enjoyed your stay. We’re especially pleased to recognize Heidi, Sergio, and Islam for making such a positive impact on your experience. I will be sure to share your kind words with them personally. It’s also great to know you found your room comfortable and enjoyed our Center City location. We truly appreciate your loyalty and look forward to welcoming you back again soon. Merci, Pierre Jotterand

Customer review rating 0.5/5

Joesph R. Business - Confirmed reviews ALL

See above.

Customer review rating 5.0/5

Kelly R. Couples - Confirmed reviews ALL

From checkin, to responses to queries, to checkout - cannot fault

Bonjour Kelly, Thank you very much for your wonderful feedback and for the perfect score! We are truly delighted to know that your experience, from check-in to checkout, was seamless and that our team met your expectations throughout your stay. Your continued trust in Sofitel means a great deal to us. At the same time, I sincerely appreciate you bringing your bar experience to our attention. Please accept my apologies for the discomfort caused while you were dining. Cleaning activities and any unprofessional behavior should never interfere with a guest’s experience, and certainly not in a way that could feel unsafe or disruptive. Your comments have been shared with our Food & Beverage leadership team to ensure this is addressed promptly and does not recur. We are grateful for your balanced feedback and hope to welcome you back soon for another flawless stay. Merci, Pierre Jotterand

Customer review rating 2.0/5

Krithika K. Business - Confirmed reviews ALL

Expected a luxury experience. Fell short of it.

Bonjour, Thank you for your candid feedback. At Sofitel, we strive for perfection, and I sincerely regret that we missed the mark during your recent stay. You deserve a seamless experience, and we clearly fell short of the refined service we pride ourselves on. I have addressed this personally with our team to ensure we return to the high standards you expect from us. Merci, Guest Services Team

Other web-users rate our hotel

  • 935 reviews 9.2/10 Location
  • 1,672 reviews 7.3/10 Room
  • 1,723 reviews 8/10 Service
  • 14 reviews 3.5/10 WiFi
  • 587 reviews 6.7/10 Cleanliness
  • 553 reviews 8.1/10 Vibe
  • 487 reviews 7.6/10 Amenities
  • 427 reviews 6.7/10 Food

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