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Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 16,193 reviews

ALLSAFE approved hotel

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Sofitel Philadelphia at Rittenhouse Square
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+ 20 Services

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647459

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Classic Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King, High Floor

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 2 Doubles

  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

MAGNIFIQUE ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

King Room (Magnifique, Corner)

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

Prestige Suite, 1 Bedroom (Corner)

  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

PRESIDENTIAL SUITE, 1 King, ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 140 m² / 1507 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

SUPERIOR ROOM, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 1 King, High Floor, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 46 m² / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 46 m² / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 Luxury king Bed - ADA Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Rooms

Our restaurants and bars

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBERTE URBAN CHIC LOUNGE

Non contractual photo

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

16,193 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,078 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Kim B. Couples - 02/05/2021 Confirmed reviews ALL

Great location, pleasant front desk and nice room.

Decent Stay

Customer review rating 4.0/5

Zak Business - 02/05/2021 Confirmed reviews ALL

I had a reasonable stay at your facility. While I understand that there is a need to take additional precautions in these unprecedented times, I was dismayed that many of the amenities at your facility have yet to open(such as the gym). Aside from that, I enjoyed my stay.

Customer review rating 4.5/5

Anonymous Couples - 30/04/2021 Confirmed reviews ALL

All goid

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Well located

Customer review rating 2.0/5

Anonymous Families - 29/04/2021 Confirmed reviews ALL

The walls were paper thin and could hear TV and every word the people said next door.

Dear Ms. D., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager
Customer review rating 2.0/5

Peter G. Friends - 28/04/2021 Confirmed reviews ALL

no staff. not able to get a taxi or Ubrr for 26 minutes. no food or drink.

Dear Mr. g., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Perfect location!

Customer review rating 4.0/5

Valerie G. Business - 28/04/2021 Confirmed reviews ALL

Superb location & attentive staff made for the most pleasant of stays!

Dear Ms. G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
Customer review rating 0.5/5

Mike M. Couples - 27/04/2021 Confirmed reviews ALL

3rd time staying at this property. All 3 times its been uncomfortably warm despite moving the temp to its lowest setting with the fan on high. I literally could not sleep. It basically ruined my trip as I was exhausted the entire time. I actually belive I should be issued some sort of refund or credit

Dear Mr. M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Engineering. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future one night stay should you decide to stay with us again. Please do not hesitate to forward this email to our team and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Okay.

Customer review rating 3.5/5

Sean Couples - 27/04/2021 Confirmed reviews ALL

I feel there was an overall lack of security. *Late night, well past midnight there were people yelling and otherwise talking very loudly in the halls on my floor (my room was 901). *There was marijuana smoke in the elevators. *Guidelines for distanced elevator usage were not being enforced. I've stayed in many Sofitels all over the world, my first such experience.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Not good

Customer review rating 2.5/5

Malba A. Families - 27/04/2021 Confirmed reviews ALL

The room was not clean to the standards you promoted. My ring rolled off the night stand, when I bent down to retrieve there was a used condom underneath the nightstand. You also promoted no smoking in the middle of the night I started sneezing. Once fully awake I could smell the smoke from the room next door. For these reasons I did not sleep at the hotel for my 2nd night. Nor would I recommend this hotel.

Dear Ms. A., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the multiple issues you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future one night stay should you decide to stay with us again. Please do not hesitate to forward this email to our reservations team and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Cigarette Scented

Customer review rating 1.5/5

Rjc Couples - 27/04/2021 Confirmed reviews ALL

Room was slightly dirty, one of the towels had a pubic hair on it, and the bathroom, as well as everything in it, smelled of cigarettes. But hey, the bed was super comfy.

Dear Mr. C., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the multiple issues you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have spoken to our Director of Rooms regarding the cleanliness of your room. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future one night stay should you decide to stay with us again. Please do not hesitate to forward this email to our team and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Great staff and a good stay.

Customer review rating 5.0/5

Ira Couples - 27/04/2021 Confirmed reviews ALL

Ever since my first stay at the DC location I generally prefer the Sofitel. The Philadelphia location matched the same comfortable experience. The room was comfortable, the view was good, the staff was pleasant, welcoming, helpful and patient. Would definitely stay again next time I'm in Philadelphia.

Dear Mr. G., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

great location and very nice hotel

Customer review rating 4.5/5

Lisa K. Families - 27/04/2021 Confirmed reviews ALL

I came to Philadelphia to visit one of my daughters who lives nearby. The hotel was very conveniently located nearby shopping and dining.

Dear Ms. k., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great location

Customer review rating 4.5/5

Shelly Friends - 27/04/2021 Confirmed reviews ALL

Lovely visit- great location and easy access. The rooms were clean and the staff was friendly. The beds are amazing with a quiet evening.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

The staff continues to be amazing!

Customer review rating 4.0/5

Cd Business - 27/04/2021 Confirmed reviews ALL

Labora = amazing! Everyone was in good spirits throughout my stay. My 1st room had bugs in it by the coffee maker and trash area. New room was great. I'll be back in June!

Dear Mr. D., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the issue with your 1st room as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Nice Suite, Comfy Bed, but missing one thing

Customer review rating 3.5/5

Zev Couples - 27/04/2021 Confirmed reviews ALL

Great rooms, staff, location. They have everything you could want, except a fridge in the room. The only fridge we had in our suite were to store items the hotel would charge us if we touched. Plus, they had time-limited free wifi.

Dear Ms. V., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Great location

Customer review rating 5.0/5

David Couples - 27/04/2021 Confirmed reviews ALL

Convenient location, very friendly staff, very clean.

Dear Mr. S., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great location.

Customer review rating 4.0/5

Anonymous Families - 26/04/2021 Confirmed reviews ALL

Very nice. All employees were attentive and polite!

Dear Ms. B., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Very noisy at night

Customer review rating 3.0/5

Anonymous Couples - 26/04/2021 Confirmed reviews ALL

Hi very noisy at night but staff was helpful. Good breakfast!!!

Dear Ms. Joseph, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the noise disturbance you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Security manager. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. It is wonderful to know you enjoyed the breakfast and found our staff to be helpful. I will certainly share this feedback with them. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Times have changed

TripAdvisor rating 3.0/5

ERLMS Business - 15/04/2021 TripAdvisor review

As a frequent guest for many years I become more and more disappointed. The Sofitel use to be an impeccable experience all across the check list. The service is okay thanks to a few great staff members. The rooms on the other hands have not met my standards of cleanliness. I’ve found gum on chairs, Satan wrap in smoke detectors, previous guest belonging one of which was a dirty sock. I’m naturally a tidy person so upon arrival I do my own cleaning just to make the space my own. I usually stay on business for a week or two. I was very disappointed at how much dust & dirt I find at check in during what’s supposed to be a double cleaning. House keeping should really be up to par especially during a pandemic but it seems service isn’t lacking & The Sofitel is going downhill. I’ve traveled to the Sofitel 3 months in a row only to find the same if not more disappointment in the presentation of the rooms. I don’t think I’ll be returning . I just can’t get with uncleanliness & lazy staff. Valet Parking stag... some are great with excellent customer service & on the other hand, some are down right a poor representation of the company. Really takes away from the experience.

Dear ERLMS, Thank you for taking the time to provide us with this valuable feedback of your recent stay with us. Please allow me to express my sincere apologies for your disappointment and for our oversights, as this is not a reflection of our standard, especially during this unprecedented time. The health, safety and wellbeing of our guests remains our top priority. I want you to know I take this very seriously and I have spoken to our Director of Rooms. Please rest assured we have taken the necessary steps to address these issues, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. I would love the opportunity to speak with you directly. Please do not hesitate to email me at Angela.Bauer@sofitel.com. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela

My favorite hotel

TripAdvisor rating 5.0/5

mikefnj Business - 15/03/2021 TripAdvisor review

Hotel Sofitel in Philadelphia is my favorite hotel. A great staff, attention to detail, and obviously very careful in this era of covid. Rooms are spacious. Location is wihtin walking distance of several restaurants and shopping. One you stay, you will want to come back again.

Dear mikefnj, Thank you for taking time to write this review of your favorite hotel! It is always a pleasure to welcome you back and I am delighted our team takes great care of you when you are with us. I will be sure to share your feedback with them as well, as this is the kind of service we strive to be known for. Thank you again for your support! Kind regards, Angela

Our most recent 20 reviews

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