Sofitel Philadelphia at Rittenhouse Square

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Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,045 reviews

ALLSAFE approved hotel

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Description

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 Philadelphia
United States

  • WALNUT/LOCUST:  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS:39.95078, -75.168998

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Our guest reviews

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,045 reviews

TripAdvisor Rating  4.5/5  4,175 reviews

Certificate of excellence 2022

Good stay, service not great

Customer review rating 4.0/5

Paula M. Business - Confirmed reviews ALL

Service wasn’t great. Minibar didn’t get refilled and the hotel room service and bar closed very early

comfortable room, good location

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

I was there for two days.......location is convenient to many stores and restaurants. Very good walking area. Room was spacious and modern. Staff is always very friendly.

Fantastic

Customer review rating 4.5/5

James R. Business - Confirmed reviews ALL

Great room and service

A welcoming hotel

Customer review rating 4.0/5

Peter N. Business - Confirmed reviews ALL

A short, one-night stay that met my expectations for a luxury hotel.

Bonjour Peter Curtis N., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Excellent Hotel

Customer review rating 5.0/5

Barbara L. Families - Confirmed reviews ALL

From check-in to check-out, the service was outstanding

Bonjour Alan W., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our amazing staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Well located great stay and great check in and staff

Customer review rating 5.0/5

Shari R. Business - Confirmed reviews ALL

Overall great. ?

Bonjour Shari Monique R., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Very uncomfortable bed

Customer review rating 1.5/5

Jon B. Business - Confirmed reviews ALL

I haven't stayed at a Sofitel in years. I remember how comfortable the beds were. Unfortunately, that is no longer the case. The pillowtop bed was extremely uncomfortable. It sloped to the middle and the bed was extremely soft, to the point that my back ended up hurting so bad in the middle of the night that I ended up sleeping on the floor.

Bonjour Jonathan B., Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Bauer General Manager

Great Hotel, Great location.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This was the first time my family and I stayed at this hotel in Philadelphia. I wish we had discovered it sooner as we would have stayed here all the time. It is in a great location. Traffic can be a little difficult especially when requesting an Uber car. However, beautiful hotel, great service, great personnel.

Bonjour Levy N., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our wonderful staff and take in the sites in the city! Hopefully we will become your new home when visiting Philadelphia! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great location, friendly staff.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great location, friendly staff. Evan the bartender was great. Wonderful Bourbon recommendations.

Bonjour Sean G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our wonderful staff, take in the sites of the city and enjoy our bar area! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Rooms are beautiful, customer service is impeccable, well located.

Customer review rating 5.0/5

Joanne Q. Families - Confirmed reviews ALL

We stay at the Sofitel whenever we visit Philly and it never disappoints. We stay in a suite with our two dogs, and it's one of the nicest rooms we've ever stayed in. The hotel staff, including in the bar/restaurant, is friendly, professional and always helpful. We will be back!

Bonjour Joanne q., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Happy to have you join us again with your furry children! Glad you were able to interact with our wonderful staff and enjoy our delicious food & drinks! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Good location, comfortable room and great staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very enjoyable

Bonjour William s., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our amazing staff, take in the sites of the city and relax in our comfortable rooms! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Very Nice Stay

Customer review rating 4.5/5

Claudia G. Couples - Confirmed reviews ALL

Your staff was accommodating and helpful.

Bonjour Claudia G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our amazing staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Beautiful hotel in great area

Customer review rating 5.0/5

Cathyk Business - Confirmed reviews ALL

I truly enjoyed my stay. The hotel is in a great neighborhood. Its beautiful has the most comfortable beds.

Bonjour CATHY K., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to enjoy the sites of the city and relax in our comfortable beds! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Lovely hotel in the center of town

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Everything perfect. Lovely stay. Enjoyed and recommend the bar/restaurant.

Bonjour Michael M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to take in the sites of the city and enjoy our bar & restaurant! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Management Unflexible/Obvlivious to Guest Needs

Customer review rating 0.5/5

Dp Business - Confirmed reviews ALL

Management did a poor job explaining group reservation process and was inflexible and inconsiderate.

Bonjour Dan P., Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Bauer General Manager

Great location. Lovely right ok and amenities

Customer review rating 5.0/5

Christine B. Couples - Confirmed reviews ALL

We loved the personal feel from the desk and concierge.

Bonjour Christine B., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our wonderful team, take in the sites of the city and enjoy our amenities! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Eh

Customer review rating 2.5/5

Courtney M. Families - Confirmed reviews ALL

We stayed with you about 5-6 years ago and it was fantastic. This time around the hospitality was lacking. Training of front desk is for sure lacking. People just going through the motions, no desire to be there. We asked for some meal recommendations and no one had any. Pretty poor experience. Will choose notary, ritz or four seasons next time.

Bonjour Courtney m., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Director of Guest Services in order to prevent any future occurrence. As a token of good faith, I would like to extend a complimentary future one night stay should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Disappointing

Customer review rating 2.0/5

Eric M. Business - Confirmed reviews ALL

Staff is great, but rooms are tired and not clean. Lobby is courtyard Marriott-Esau’s and Gaga’s exactly no French charm — no charm at all. Hair in the bathroom, filth in the airconditioning system (visible), torn curtains and towels with holes in them.

Bonjour Eric Christopher Johannes M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Director of Housekeeping in order to prevent any future occurrence. As a token of good faith, I would like to extend a complimentary future one night stay should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Good stay

Customer review rating 4.0/5

Barb S. Friends - Confirmed reviews ALL

It was a wonderful stay. My only criticisms are that the room did not have a refrigerator or microwave. I don't understand these high-end hotels that have fewer amenities (refrigerator, microwave, free breakfast) that other hotels regularly offer. It's enough to convince me to stay elsewhere.

Bonjour Barbara S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay if you request a fridge and microwave, we would be happy to provide it for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Not a Sofitel

TripAdvisor rating 2.0/5

Steven R Business - TripAdvisor review

Unfriendly check in, cheap laminate in the room, despite topper you can feel the springs of the mattresses, this has nothing to do with Sofitel myBed. The bathroom had seen better days. I stayed in many Sofitel Hotels all over the world - to call this a Sofitel is ridiculous.

Bonjour Steven, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Director of Guest Services & Engineering in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer, General Manager

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