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Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 15,915 reviews

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Sofitel Philadelphia at Rittenhouse Square
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Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103
philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647459

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Classic Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King, High Floor

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 2 Doubles

  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

MAGNIFIQUE ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

King Room (Magnifique, Corner)

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

Prestige Suite, 1 Bedroom (Corner)

  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

PRESIDENTIAL SUITE, 1 King, ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 140 m² / 1507 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

SUPERIOR ROOM, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 1 King, High Floor, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 46 m² / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 46 m² / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 Luxury king Bed - ADA Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Rooms

Our restaurants and bars

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBERTE URBAN CHIC LOUNGE

Non contractual photo

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,915 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,042 reviews

Sofitel Philadelphia - Room for Improvement - Room 1101

TripAdvisor rating 4.5/5

SEAKAYII 20/11/2020 TripAdvisor review

Inspire of getting a reasonable weeknight room rate and an upgraded corner room, the hotel restaurant and bar were closed during my stay due to low occupancy during Covid-19, There was no coffee service in the lobby, nor bathrobes in the room, and the pillows on the bed did not match. The room was quiet and clean. Nothing exceptional or memorable to recommend returning to this property.

Dear SEAKAYII, Thank you for taking the time to provide us with this feedback of your recent stay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your experience. I will be sure to share your feedback regarding the bed and pillow with our executive housekeeper. Indeed, some of our services are currently on pause as we continue to follow the directions of our local government, as well as the CDC and our country's top scientists and health care professionals. We look forward to offering them again when it is safe to do so. During this unprecedented time, your health welfare and comfort remain a top priority for us. Kind regards, Angela

Overall a positive experience.

TripAdvisor rating 4.5/5

thompsonbct 29/10/2020 TripAdvisor review

Overall the staff was friendly and professional. Only thing negative is since ice machines are out of service due to Covid related measures, guest are instructed to go to the front desk for ice. Which is fine except for the fact the front desk is closed during the overnight hours.

Dear thompsonbct, Thank you for taking the time to share this feedback with us. It is wonderful to know you found our team to be friendly and professional. I will certainly share this review with them. Indeed, some of our services and amenities are currently on pause as we follow the health and safety guidelines from the CDC and our local officials. Your health, welfare and comfort remain a top priority during this unprecedented time. We look forward to offering these services again when it has been deemed safe to do so. We truly appreciate your support and hope to have the opportunity to welcome you back in the near future. Kind regards, Angela

WOW

TripAdvisor rating 4.5/5

jmor6702 27/10/2020 TripAdvisor review

The staff is amazing and so accommodating- they went out of their way to bring weights to our room so we could workout since the gym was closed- and every other request from dinner suggestions to extra towels was handled so quickly with a smile. Will stay again and totally recommend this location if staying downtown.

Dear jmor6702, Thank you for taking the time to provide us with this feedback. Indeed, as some of our services are on pause, our team strives to accommodate as many requests as we can while following the current health and safety guideline during this unprecedented time. I am delighted the team brought weights to your room and extra towels quickly and with a smile. Your health, welfare and comfort remain a top priority for us. We hope to have the opportunity to welcome you back in the near future! Kind regards, Angela

Well located but disappointing service

Customer review rating 4.6/5

Samantha D. Business - 29/03/2020 Confirmed reviews ALL

Hotel was located in a great area and appreciated that there was a bath in each room. Downsides were, in the evenings only one staff member operated the front desk causing excessive waiting times. Had a very unpleasant experience with a front desk attendant Brittany who advised we could not sit on a chair near the bar area having a water as the area was closed. Myself and a guest proceeded to tell her we were just sitting for a moment to have a water and she rudely told us to get out and we cannot wait there. This was disgraceful as we had done this previously with no issues. In addition to the above, cutlery, straws and other items were consistently missed when ordering room service. Housekeeping would take robes and not replace them upon cleaning, room service trays were left sometimes in the room and not removed for 24 hours sometimes even out the front of the room for 48 hours. I would also suggest leaving a razor, shaving cream, coffee, tea, etc in each room these should be basic inclusions. Overall, I was disappointed in the service and unfortunately would not return. I stayed from the 2nd March to the 15th March.

Excellent Hotel

Customer review rating 4.6/5

Caroline Families - 26/03/2020 Confirmed reviews ALL

We had a wonderful stay. The location was convenient with stores and restaurants nearby. The room was clean, peaceful and had all the amenities we were looking for. The hotel staff were all polite and pleasant. The restaurant/bar was beautiful with excellent food and drink. Overall we were very satisfied and will be returning in the future.

I love this hotel!!

Customer review rating 4.6/5

James G. E. Solo - 23/03/2020 Confirmed reviews ALL

I was there 3/12 - 15... tough times! Your staff was awesome! Please hang in there and we'll see you again soon!!!

Dear Mr. E., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Ideal

Customer review rating 4.6/5

Amanda J. N. Families - 22/03/2020 Confirmed reviews ALL

Lovely from bonjour to aurevoir. Impeccable service, staff, room and meals.

Dear Ms. N., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Clean hotel and friendly staff

Customer review rating 4.6/5

Daniel Business - 22/03/2020 Confirmed reviews ALL

My stay was very nice. With the Corona virus outbreak things were definitely uneasy but the staff were extremely nice and professional.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
Customer review rating 4.6/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Great service and friendly staff.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great Location and Great Experience

Customer review rating 4.6/5

Gp Couples - 18/03/2020 Confirmed reviews ALL

Great Staff, great room, Good breakfast buffet. Will definitely stay again..

Dear Mr. P., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! "Great Location and Great Experience Great Staff, great room, Good breakfast buffet. Will definitely stay again." https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great location!

Customer review rating 4.6/5

Debra Couples - 17/03/2020 Confirmed reviews ALL

We enjoyed our stay at the Sofitel. It is very well located. Room was comfortable. It is also pet friendly which is important to us. Staff were quite nice. My only complaint was they were not busy so offered us a room upgrade. I thought since it was a small improvement in room they should have just doe that as a courtesy. They did not though. We were charged to upgrade.

Great stay

Customer review rating 4.6/5

David H. Solo - 17/03/2020 Confirmed reviews ALL

Love the atmosphere at Sofitel. Professional people.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Clean room and good service

Customer review rating 4.6/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

Very customer focused

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Satisfactory

Customer review rating 4.6/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Staff were all exceptionally nice. Room well appointed except the bath tub was filthy-there were hairs in it (not mine) and soap scum covering the entire thing. I discovered this late one night before an early meeting so just showered instead.

Dear Katie, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. Please allow me to express my sincerest apologies for the cleanliness of the bath. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the Housekeeping Management and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Szabo Director of Operation

Nice personal

Customer review rating 4.6/5

Angel D. L. C. Business - 15/03/2020 Confirmed reviews ALL

The short time in the Hotel the manner of the personal make easy every step in the Hotel the room very confortable and southern manner even close to NY make difference on yours personal

Dear Ms. De La C., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Very accommodating

Customer review rating 4.6/5

Bill L. Couples - 15/03/2020 Confirmed reviews ALL

We stayed two nights, leaving a day early due to Coronavirus-caused closings and cancellations. Loved breakfast both days, had a very nice room. TV malfunctioned part of our stay. Hotel policy re snacks and drinks in room is ridiculous. Move something and you own it, whether or not you eat, drink, or otherwise consume it. The hotel was in general excellent. Great location, great service, attractive décor.

Dear Bill, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let me know a little more about your concern, I would like to address it with my team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Szabo Director of Operation

It was super nice and everyone was so helpful.

Customer review rating 4.6/5

K. C. Couples - 14/03/2020 Confirmed reviews ALL

From the valet, Jose, I think that’s his name, wore a black jacket, super nice and the other guys as well. Andrew was super nice and helpful with setting up our room for my partner for his birthday. I did get the package deal. I do however think the bottle of wine that’s suppose to be $90.00 with the package, is actually only $13.00 if you went out to purchase yourself. That was disappointing for me. Andrew put flowers on our bed, well done, and received a small cake for his birthday. Three pieces of fruit which one of them were bad, the pear. Our room service breakfast which was included in the package, I ordered egg Benedict which comes with hollandaise sauce, mine had none on it bc they ran out. I didn’t want potatoes so I asked for spinach and that was forgotten and got potatoes instead anyway. They did send up the spinach but a little too late. I have to say everyone was so nice and polite the entire stay.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
Customer review rating 4.6/5

Anonymous Friends - 14/03/2020 Confirmed reviews ALL

Great, friendly and helpful staff. Rooms are nice and bathrooms spacious. Be sure to double check the laundry as there was a horribly stained towel in our bathroom on the second night, which was a little off putting.

Dear Micha, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I also wanted to confirm that I am addressing your concern regarding the stain on the towel to the Housekeeping Management, to make sure it will never happen again. Please accept my sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila Szabo Director of Operation
Customer review rating 4.6/5

David H. Couples - 14/03/2020 Confirmed reviews ALL

Top notch except pillows and mattress

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please note we are able to customize our bed and pillows to your kind preference. Please do not hesitate to let us know in advance the next time you may stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great stay

Customer review rating 4.6/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Excellent and quiet room

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please do not hesitate to re-post your kind feedback on TripAdvisor and/or Google with a 5-star comment and let others know about your stay; it will mean the world to the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila Szabo Director of Operation

Our most recent 20 reviews

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