Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 15,689 reviews
Sofitel Philadelphia at Rittenhouse Square
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Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103
philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647453

Contact email

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :   ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodations

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Classic Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King, High Floor

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 2 Doubles

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

MAGNIFIQUE ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

King Room (Magnifique, Corner)

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

Prestige Suite, 1 Bedroom (Corner)

  • Max. number of persons: 4
  • Area: From 54
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)
Accessible room

PRESIDENTIAL SUITE, 1 King, ADA

  • Max. number of persons: 4
  • Area: From 140
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

SUPERIOR ROOM, 1 King, ADA, Roll-in Shower

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

SUPERIOR ROOM, 1 King, ADA, Tub with Grab Bars

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

LUXURY ROOM, 2 Doubles, ADA, Roll-in Shower

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

LUXURY ROOM, 1 King, High Floor, ADA, Roll-in Shower

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

LUXURY ROOM, 2 Doubles, ADA, Tub with Grab Bars

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

1 BEDROOM LUXURY SUITE, 1 King, ADA, Roll-in Shower

  • Max. number of persons: 4
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

1 BEDROOM LUXURY SUITE, 1 King, ADA, Tub with Grab Bars

  • Max. number of persons: 4
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Roll-in Shower

  • Max. number of persons: 4
  • Area: From 54
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Tub with Grab Bars

  • Max. number of persons: 4
  • Area: From 54
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
Accessible room

1 Luxury king Bed - ADA Accessible

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

1 BEDROOM LUXURY SUITE, 1 King

  • Max. number of persons: 4
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Our restaurants and bars

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBERTE URBAN CHIC LOUNGE

Photo non contractuelle / Strictly non binding

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,689 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,992 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Such a nice experience

Customer review rating 4.6/5

Cristal3398 Couples - 13/02/2020 Confirmed reviews ALL

This was a great high-end hotel...would love to stay at this property again!

Dear Ms. R., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great find in perfect location!

Customer review rating 4.6/5

Michele Couples - 13/02/2020 Confirmed reviews ALL

We had a wonderful stay at the Sofitel Philadelphia. Our room was amazing. All the staff was friendly and helpful. The hotel was in a great location for walking around Philadelphia!

Dear Ms. M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Welcomed Warmly, Treated Like Family

Customer review rating 4.6/5

Julian Couples - 13/02/2020 Confirmed reviews ALL

Omour greeted us warmly at the entrance, remembering us from previous stays. Having checked in online, our old friend Miguil from the restaurant spotted us picking up our room key. When he learned that we had recently suffered a death in the family, he was genuinely moved and did everything possible to ensure that our visit was extraordinary, including introducing us to Chris and Julia in Liberte, who in turn made us feel so welcome.

Dear Mr. W., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great stay.

Customer review rating 4.6/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Staff was very attentive, room was great, and the location was very convenient to many restaurants, shopping, and an easy walk to many museums.

Dear Ms. K., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Staff fantastic

Customer review rating 4.6/5

Matt Business - 12/02/2020 Confirmed reviews ALL

As always, I love this hotel. Apart from the location and facilities which are all excellent, it is always the staff that make my stay so enjoyable. From the front desk staff, to the bar staff, Orlando the concierge, everyone couldn’t be more helpful. Thank you.

Dear Mr. Hook, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

A most enjoyable stay

Customer review rating 4.6/5

Alexsnood Couples - 12/02/2020 Confirmed reviews ALL

We always stay in this area around Rittenhouse Square for the plethora of restaurants around and the walkable, shopping area. We have stayed in and enjoyed The Warwick, Club Quarters, Sonesta, etc, before and the Sofitel was the best property we have tried yet. A bit of French flavor with a bonjour welcome, etc, the hotel is lovely with a large bar to the side when you walk in and comfortable small restaurant in back that also serves breakfast, both surrounded by windows with a nice view of the streets. Our superior King Room was comfortable and huge, as was the bathroom with separate glass enclosed shower and bathtub, and all the amenities, like bathrobes, large flat screen TV, etc. Unlike a lot of other hotels, they even still offer 24 hour room service and our room had a comfy dedicated high top table and stools seemingly supplied just for that purpose. Servers in the bar and at breakfast were friendly and enthusiastic almost to excess (!), and made our stay as close to perfect as was possible.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great location & Comfortable room

Customer review rating 4.6/5

Dara Couples - 12/02/2020 Confirmed reviews ALL

I spent a weekend at your hotel and had a lovely stay. The bed was SO comfortable it made it hard to get out to enjoy the great neighborhood. We were able to check in a little before check-in time which was really appreciated. The concierge sent up champagne and strawberries which was such a nice touch.

Dear Ms. E., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

We had a very nice stay at the Sofitel.

Customer review rating 4.6/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Everything exceeded or meet our expectations except the bar. Drink menu should be improved to bring in a larger crowd. Bartender was to old school.

Dear Mr. M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in the bar, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Food and Beverage. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Beautiful Hotel

Customer review rating 4.6/5

Jeff C. Couples - 11/02/2020 Confirmed reviews ALL

The staff was very helpful and polite. I thought the hotel was beautiful and the room was amazing. The bed and blankets made me not want to leave the room. The only small down fall was the towels and robes. I thought were not soft at all and very rough to touch. If I were drying my hands the towels would have been suffice so was a little surprised since everything else was comfy, soft and welcoming.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

great deal with the Visit Philly package

Customer review rating 4.6/5

Apy Families - 11/02/2020 Confirmed reviews ALL

We thought the Visit Philly package was an awesome deal, and yours also included breakfast, even better! Thanks so much for an easy and comfortable stay.

Dear Ms. A., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Lovely room and great location

Customer review rating 4.6/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Everything was top notch until we ordered room service breakfast. It took well over an hour and the food was all ice cold. There were no utensils for one guest and no coffee cups. Not sure what happened!!

Excellent except for very hard pillows

Customer review rating 4.6/5

Joanne P. Couples - 11/02/2020 Confirmed reviews ALL

We stay at SOFITEL Philadelphia frequently and love the hotel. Management is outstanding and everyone is so warm and welcoming. The bed is cosy and comfortable other than the pillows which are extremely hard. There should be a choice of feather pillows on the bed as well as hard ones. Another suggestion is to have a sheet underneath the duvet in case one gets hot. This is common in north American hotels although less common in Europe. in future I will ask for this before I arrive and I’m sure the hotel will be very responsive.

Centralized locationEast access to museums etc

Customer review rating 4.6/5

Skrohn Families - 11/02/2020 Confirmed reviews ALL

Easy check in and out Friendly staff

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Lovely hotel.

Customer review rating 4.6/5

Linda Couples - 11/02/2020 Confirmed reviews ALL

Lovely hotel overall. The car/bellhop staff is exceptional. Always friendly, helpful and attentive. Room was clean and well appointed. I would say our mattress was beginning to show its amount of use. Our floor was noisy, both from other guests and staff (sounded like carts or things being moved up and down hallway?). Restaurant was great for breakfast and staff was attentive and friendly.

Awesome place!

Customer review rating 4.6/5

Lisa M. R. Couples - 11/02/2020 Confirmed reviews ALL

I had an amazing stay at this hotel. We stayed for my other half’s birthday and the hotel made it amazing for us! From Tammy in reservations who gave us a complimentary upgrade to a suite (which was lovely) with the parking/breakfast for two package, to Andrew in the concierge who helped arrange my special request for balloons and a little something special in the room on arrival in honor of his birthday, and our waiter during breakfast w a free round of mimosas - blew me away. They made it very special! They really aim to please and accommodate their guests! And the buffet and breakfast in this place was amazing! Really good omelettes! The folks in valet, as well as those delivering our luggage were also extremely friendly and welcoming. After our dinner out at Del Frisco’s, all we wanted was a chill-upscale place to relax w some good drinks - so it was no surprise we found this perfectly in the lounge/bar area back at the hotel. It was perfect. I give this place an A+++++++ across the board! Thank you much again!

Dear Ms. R., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

I absolutely loved my stay at the Sofitel. The staff was the best especially Peter and Jamel. I will be staying there again

Customer review rating 4.6/5

Russell D. Business - 10/02/2020 Confirmed reviews ALL

Excellent

Dear Mr. D., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

well located, great staff

Customer review rating 4.6/5

Lesley S. Couples - 10/02/2020 Confirmed reviews ALL

stayed for a weekend, found first night to have noisy guests on our floor and noise from outside, thinking room location was just poor. breakfast buffets are outstanding as is the staff, everyone was friendly, going beyond to be helpful in anyway. love the vibe of the lobby and bar area.

Dear Ms. s., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Satisfactory Stay

Customer review rating 4.6/5

Lmf Business - 10/02/2020 Confirmed reviews ALL

The room was well appointed, however, I found the bathroom door situation odd. Those style doors should open IN to the bathroom so as not to block the hallway and they really do not offer the privacy of a fully closed door. Also, the fact that I could hear the guests in the neighboring bathroom as if they were in mine was also unpleasant. I was inconvenienced with the inability to use the mini-fridge for my leftovers from local dining and medication requiring refrigeration. Another issue was when the evening room service shift did not forward my order for room service breakfast so I never received it. I was offered a free breakfast the next morning, but had no time for breakfast the second morning so I did not take advantage of the offer. Lastly, I find it completely unnecessary for all staff to welcome everyone with bonsoir or bonjour. I understand this is a French hotel, and it was not my choice to stay as I was put-up by my company, I would have rather stayed at the Lowes, with free parking, free breakfast and a pool.

Disappointing

Customer review rating 4.6/5

Albert F. N. Business - 10/02/2020 Confirmed reviews ALL

I was hoping, after staying at various hotels in Philadelphia, to make Sofitel my "go to" hotel in Philly, but based on my past experience, I can't say that's likely. The primary trouble was unreliable hot water. One night, it took a half hour to get hot water. When it finally came through, the water pressure was poor. Nothing makes a hotel visit nicer for me than a nice, hot shower with good water pressure, so this was a huge failure. Beyond that, I wasn't able to reach room service and they told me to leave a message. 45 minutes later I called again because they hadn't called me back. The food eventually came, but it was at least 90 minutes after my original call. Finally, when I tried to book on line the website didn't work. Eventually, I had to call and make a reservation over the phone. That process took way too long as well.

Dear Mr. I., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointing stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Engineering as well as Director of Food and Beverage. Please rest assured we are taking the necessary steps to address these issues and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or our Director of Quality and Learning at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Comfortable

Customer review rating 4.6/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Easy check in/out. Nice comfortable room. Good location.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
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