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Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 16,390 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Sofitel Philadelphia at Rittenhouse Square
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+ 9 Services

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647459

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Classic Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King, High Floor

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 2 Doubles

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

MAGNIFIQUE ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 37 / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

King Room (Magnifique, Corner)

  • Max. number of persons: 2
  • Area: From 39 / 420 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

Prestige Suite, 1 Bedroom (Corner)

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

PRESIDENTIAL SUITE, 1 King, ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 140 / 1507 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

SUPERIOR ROOM, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 1 King, High Floor, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 Luxury king Bed - ADA Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Our restaurants and bars

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LIBERTE URBAN CHIC LOUNGE

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

16,390 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,082 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great, but neighborhood no longer safe

Customer review rating 4.5/5

Kyle Business - 16/06/2021 Confirmed reviews ALL

The Sofitel as always is a top notch hotel, however it seems that the lowered prices attract some less than ideal clientele. Also, this is entirely out of the hotel’s control, but I did not feel even a little safe walking back 2 blocks to the hotel, in a city I lived in for 10 years. Accosted and harassed by multiple people on th streets.

Dear Mr. D., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for any discomfort you felt during your stay. I want you to know that I take your feedback very seriously and I have shared this with the team. Please rest assured the health, safety and wellbeing of our guests remains our top priority. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager
Customer review rating 5.0/5

Larry Couples - 16/06/2021 Confirmed reviews ALL

Great location and beautiful room. Never slept So good away from home.

Dear Mr. W., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Mentally pleasing

Customer review rating 4.5/5

Nolan P. J. Families - 16/06/2021 Confirmed reviews ALL

From Valet to housekeeping... staff was approachable, courteous, and caring. As expected and never a disappointment on each visit, regardless of time or season.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
Customer review rating 4.0/5

Eric M. Couples - 15/06/2021 Confirmed reviews ALL

We had a very nice time staying at the Sofitel. The room was not the cleanest as I would have hoped. The fridge had a previous guest’s old food stuffed in there and the tables and counters in the room weren’t cleaned. Other than that we had a nice time. Your bartenders and all of the staff were very nice.

Dear Mr. M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the housekeeping oversight in your room, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 15/06/2021 Confirmed reviews ALL

Good room size and bathroom. Was never informed by the hotel desk the price for parking and extra charges

Dear Ms. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the oversight at the front desk, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared it with our Director of Rooms. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great stay

Customer review rating 5.0/5

Anonymous Business - 15/06/2021 Confirmed reviews ALL

Clean, comfortable, and safe.

Dear Ms. A., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager
Customer review rating 4.5/5

Jm Couples - 15/06/2021 Confirmed reviews ALL

This was our first stay at Sofitel in Philadelphia. The location is great. Staff were all pleasant. Our room seemed clean. The bed was comfortable and the room was very quiet. Our only issue was with the bed linen. I really do like the Euro style of just having a cover on the comforter. However, the comforter was too heavy. We turned the AC down to 60 degrees and still couldn't get the room cool enough to be comfortable. We didn't have a top sheet so couldn't just take the comforter off. After the first night I asked for a top sheet but it was never delivered. Maybe in summer you need to provide a lighter weight option. It is not "green" to force people to turn the AC way up (and that didn't solve our problem anyway).

Well located

Customer review rating 2.5/5

Ms Families - 15/06/2021 Confirmed reviews ALL

I’ve stayed here before and loved it but have to admit that it is not what it used to be. I requested a king room with rollaway. Even though they confirmed this at check in, no rollaway was provided. The toilet paper holder broke on its first use. I was never told that I would have to pay $60 for overnight parking. I was there less than 12 hours but still got charged an astronomical amount without disclosure of when I booked. (They really should have told us).

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Location is quite good.

Customer review rating 2.5/5

Sam G. Couples - 15/06/2021 Confirmed reviews ALL

We were disappointed with many of the hotel’s COVID related measures, especially lack of open restaurants.

Dear Mr. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay. Please rest assured the health, safety and wellbeing of our guests remains our top priority. I understand it is frustrating that some of our services are on pause. We have been following the city of Philadelphia COVID regulations and we look forward to being fully open in the very near future. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Great service

Customer review rating 5.0/5

Elliott Families - 15/06/2021 Confirmed reviews ALL

We were in Philly for my son's wedding and everyone at Sofitel treated us greatly. There were no issues and all requests were attended to quickly. In particular, Evan, the bar manager, did a wonderful job whenever we spent time at the hotel bar. He makes fantastic drinks and really went above expectations.

Dear Mr. K., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great stay

Customer review rating 5.0/5

Hannah H. Friends - 15/06/2021 Confirmed reviews ALL

We were in town for a wedding and were extremely pleased with our stay. From valet, to front desk, to bellhops, and bar service, the service was beyond!

Dear Ms. M., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager
Customer review rating 5.0/5

Angel B. Families - 14/06/2021 Confirmed reviews ALL

Customer service was excellent!!! Staff was very professional & helpful!!!

Dear Ms. b., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Dry good stay

Customer review rating 5.0/5

Leslie A. W. Friends - 14/06/2021 Confirmed reviews ALL

We found check in efficient, room was lovely and clean, room service was good. Beds were comfortable and bath was very clean and well stocked with what we needed. Minibar probably charged us for two things we did not use but had to move in order to locate the menu which was behind them on door so I think we got charged an extra 16 dollars but other than that we were fine and we enjoyed the lounge for drinks and a snack and we liked the 12:00 check/out

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Loved the Sofitel!

Customer review rating 5.0/5

Lisa J. Couples - 14/06/2021 Confirmed reviews ALL

We were in Philly for a wedding and the Sofitel was one of the recommended hotel options. I'm so glad we choose it! It is a beautiful hotel, classy and comfortable. We enjoyed one of their suites. which was beautifully decorated. Loved the large bathroom! It has a boutique hotel feeling. The staff were wonderful, too.

Dear Mr. J., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Well located hotel but service was disappointing

Customer review rating 2.5/5

Michael B. Solo - 14/06/2021 Confirmed reviews ALL

Service at the Sofitel was disappointing. My television didn’t work, and when I tried to call the front desk, the hotel phone didn’t work either. No one was available to fix it, so I had to change rooms. When leaving the hotel and requested a taxi, the hotel staff said I should do it myself. No one cleaned my room during my stay.; I understand pandemic precautions, but at this point staff should be vaccinated and I should have the option…especially since I have been vaccinated too.

Dear Mr. B., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and I have shared this with our Director of Rooms and Director of Engineering. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Additionally, the health, safety and wellbeing of our guests and employees remains our top priority. We are looking forward to offering all of our services again in the very near future, as our city's COVID restrictions continue to be removed. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Great hotel in a perfect location

Customer review rating 4.5/5

Jana R. Couples - 14/06/2021 Confirmed reviews ALL

Hotel is perfectly situated in a safe neighborhood between all areas of philly you would want to visit. Staff was wonderful and room was well maintained

Dear Ms. R., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Well Appointed, Spacious Rooms

Customer review rating 4.5/5

D. H. Families - 13/06/2021 Confirmed reviews ALL

We love the Sofitel Philadelphia. It is centrally located, clean and very well appointed. The bar is very trendy and comfortable. We had an issue with our toilet, mentioned it to the clerk on our way out in the morning, by the time we got back in the afternoon, the problem was fixed. The only complaint I had was the valet staff/outside staff were not very welcoming or nice to patrons. They rarely said Hello or Goodbye to anyone coming or going and for the prices you pay per night to stay/park there, I would expect that the staff have better customer service skills. Overall, great place. I will just park elsewhere (which is less expensive anyway).

Dear Ms. M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the issue you experienced with the valet, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Valet manager. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Fantastic Rooms, well thought out

Customer review rating 5.0/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

The suites are so well designed, loved the dressing area. Had guests come by to visit and we could still get ready in private while they sat in living room. Wonderful and accommodating staff. Valet parking was remarkably efficient despite the tight driveway and bustling activities. Our favorite place to stay everytime we’re in Philly.

Dear Ms. L., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Big, clean room

Customer review rating 4.5/5

Anonymous Couples - 13/06/2021 Confirmed reviews ALL

Valet very efficient and polite. Room well-sized, as was bathroom, and all clean. Bar was nice, but last call was a bit early. Price was fair. Things were quiet. I would stay there again.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Times have changed

TripAdvisor rating 3.0/5

ERLMS Business - 15/04/2021 TripAdvisor review

As a frequent guest for many years I become more and more disappointed. The Sofitel use to be an impeccable experience all across the check list. The service is okay thanks to a few great staff members. The rooms on the other hands have not met my standards of cleanliness. I’ve found gum on chairs, Satan wrap in smoke detectors, previous guest belonging one of which was a dirty sock. I’m naturally a tidy person so upon arrival I do my own cleaning just to make the space my own. I usually stay on business for a week or two. I was very disappointed at how much dust & dirt I find at check in during what’s supposed to be a double cleaning. House keeping should really be up to par especially during a pandemic but it seems service isn’t lacking & The Sofitel is going downhill. I’ve traveled to the Sofitel 3 months in a row only to find the same if not more disappointment in the presentation of the rooms. I don’t think I’ll be returning . I just can’t get with uncleanliness & lazy staff. Valet Parking stag... some are great with excellent customer service & on the other hand, some are down right a poor representation of the company. Really takes away from the experience.

Dear ERLMS, Thank you for taking the time to provide us with this valuable feedback of your recent stay with us. Please allow me to express my sincere apologies for your disappointment and for our oversights, as this is not a reflection of our standard, especially during this unprecedented time. The health, safety and wellbeing of our guests remains our top priority. I want you to know I take this very seriously and I have spoken to our Director of Rooms. Please rest assured we have taken the necessary steps to address these issues, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. I would love the opportunity to speak with you directly. Please do not hesitate to email me at Angela.Bauer@sofitel.com. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela

Our most recent 20 reviews

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