Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 15,995 reviews

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Sofitel Philadelphia at Rittenhouse Square
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+ 20 Services

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647459

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Classic Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King, High Floor

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 2 Doubles

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

MAGNIFIQUE ROOM, 1 King

  • Max. number of persons: 2
  • Area: From 37 / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

King Room (Magnifique, Corner)

  • Max. number of persons: 2
  • Area: From 39 / 420 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

Prestige Suite, 1 Bedroom (Corner)

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

PRESIDENTIAL SUITE, 1 King, ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 140 / 1507 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

SUPERIOR ROOM, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 1 King, High Floor, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

LUXURY ROOM, 2 Doubles, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM LUXURY SUITE, 1 King, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Roll-in Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 BEDROOM PRESTIGE SUITE, 1 King, Corner Room, ADA, Tub with Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call

1 Luxury king Bed - ADA Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Rooms

Our restaurants and bars

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBERTE URBAN CHIC LOUNGE

Non contractual photo

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,995 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,058 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 2.5/5

Ms Business - 20/02/2021 Confirmed reviews ALL

My room was not comfortable...the air/heat was broken so maintenance came to fix and then left a mess on the floor of dirt from the HVAC system...I discovered when I returned to the room. Also, the hot water didn't work at first and I had to run the water for over 20 minutes to get it hot. both of these issues were told to the front desk. When I went to check out on the app it was not working as well. No restaurants were open for even a cup of coffee in the morning. So basically this stay was a waste of money for me.

Dear Mr. S., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Engineering. Please rest assured we have taken the necessary steps to address this issue and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Amazing room

Customer review rating 5.0/5

Sterling Couples - 20/02/2021 Confirmed reviews ALL

The customer service was great and the room interior was stylish. We really loved the bathroom.

Surprisingly Disappointed

Customer review rating 2.5/5

Ernest Couples - 19/02/2021 Confirmed reviews ALL

My stay with Sofitel was surprisingly disappointing. My previous stay with the hotel was very accommodating. This time around, there were plumbing issues with my room and I was told I would be put into another room of the same caliber. I was relocated to another room but another room not of equal value of the room I initially paid for. Upon informing the attendant at the front desk about my issues, I was assured that I would be contacted for a complimentary night. However, I have not received any further contact about my compensation for inconvenience. Not too happy about that.

Valentines Weekend

Customer review rating 5.0/5

Amanda L. Couples - 16/02/2021 Confirmed reviews ALL

I had asked to have the room rose pedaled and a bottle of champagne waiting, it was ready and amazing! The valentines package was such a great deal too!! Dinner, the room, free breakfast and 20% valet! We have stayed here many times before and will again!

Dear Ms. O., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Excellent stay!

Customer review rating 5.0/5

Celeste M. Couples - 16/02/2021 Confirmed reviews ALL

From my experience of making a reservation and secure the Romance special, to checking in and encountering Laborah Myles who is a gem, to the delicious room service breakfast along with the next day’s lunch and cocktails my entire stay was absolutely wonderful. Our suite was well kept and comfortable. I look forward to returning very soon.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

very comfortable

Customer review rating 4.5/5

Andrew R. Couples - 16/02/2021 Confirmed reviews ALL

Great room upgrade after bringing to the manger's attention an overly loud group in the room next to ours.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great Stay

Customer review rating 5.0/5

Dominique Couples - 16/02/2021 Confirmed reviews ALL

I enjoyed my brief stay at the Sofitel! My stay was on Valentine’s Day weekend so the hotel was very busy naturally. The valet moved as quick as possible and check in / check out was very very quick and easy. The room was beautiful. I will return for another stay!

Dear Ms. W., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great location and very clean!

Customer review rating 4.5/5

Griffin L. Couples - 15/02/2021 Confirmed reviews ALL

We were so happy with the room and how close it was to everything in rittenhouse square!

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Philadelphia have one the best hotel for the company

Customer review rating 5.0/5

Lindsay P. Couples - 15/02/2021 Confirmed reviews ALL

It was to relax and that’s what I did. I work for USPS and that was my first break in a year

Dear Ms. P., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html And thank you for all you do for us through the USPS! Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Always a quality experience

Customer review rating 5.0/5

Ta Couples - 15/02/2021 Confirmed reviews ALL

The staff is fantastic. Beverly clear with the staff and especially the Valet but they are all top quality. The location is just the best and I love TV5 Monde :)

Dear Mr. A., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Beautiful

Customer review rating 5.0/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

Room was beautiful the bed was so comfortable, definitely would stay again.

Dear Ms. N., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Wonderful staff - very accommodating, friendly and helpful, beautiful and very comfortable room, we were upgraded (without needing to request the upgrade) as we were there for a birthday celebration. Every touch point was wonderful.

Customer review rating 5.0/5

Catherine N. Couples - 14/02/2021 Confirmed reviews ALL

I arranged the stay as a celebration of my friend’s birthday, and the experience was outstanding. All staff were friendly, helpful and most accommodating. I was so very pleasantly surprised to learn that our room was upgraded as such a warm gesture for the birthday celebration. The room itself was spectacular - the bed was extremely comfortable, the amenities were thoughtful and very nice and the temperature was very easily managed - and quiet. Our few requests were promptly and courteously attended to, above and beyond our initial request. It was the perfect birthday celebration for us both! Thank you for being such a big part of that experience.

Dear Ms. N., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great Stay

Customer review rating 5.0/5

Dorien Couples - 14/02/2021 Confirmed reviews ALL

Our stay was great. Room was god, bed comfy, Covid protocols in place, etc. The crab cake on my salad left some desire, but as a chef from the crab cake capital (Baltimore) I’m probably pickier than most. Otherwise, food was good too. Cannot wait to come back to stay here again.

Dear Mr. M., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Good stay

Customer review rating 3.5/5

Tracy Couples - 13/02/2021 Confirmed reviews ALL

Laborah at the front desk was customer focused. We had a large stain on the couch in our room and she swiftly changed our room. Kenny in Housekeeping was also responsive and caring. Room was very nice especially the bathroom. Food and service at the hotel restaurant was good. We did valet our car and it was brought up late but our valet fee was reimbursed. We would stay again.

Dear Ms. R., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the stain on your couch, as this is not a reflection of our standard. I am happy to hear Laborah was swift and accommodating, and Kenny was responsive and caring! I truly appreciate you bringing this to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Loved this place!!!

Customer review rating 5.0/5

Stacey G. Couples - 11/02/2021 Confirmed reviews ALL

This hotel has a great location. The bathroom is amazing because I love having a bath. The staff is fantastic and the best part is Dominick, the valet. He is very pleasant and knowledgeable about the area. He is the definition of GREAT customer service.

Dear Ms. G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Clean and Spacious Rooms

Customer review rating 4.5/5

Michele O. Couples - 11/02/2021 Confirmed reviews ALL

Due to weather forecast of snow, and a series of doctor's appointments at UPenn that we couldn't miss, we decided at the very last minute to book a room. Concerned with COVID, we tried very hard to find a hotel known for being clean and for taking covid precautions. Sofitel was rated 4.6/5 for cleanliness, and seemed to be taking all the right precautions. In particular, I was glad to see online that they don't book a room 24 hours after someone else stayed there. I did bring my own lysol wipes and spray, just to be safe. :) The room was, indeed, very clean and very spacious. The bed was quite comfortable, and everyone was very helpful. When we called the valet for our car, it was already available for us. The only reason I rated our experience a 9 and not a 10 was because the person at the front desk had their mask under their nose. If not for the plexiglass, I would have commented at the time.

Dear Ms. O., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the oversight with the mask at the front desk, as this is not a reflection of our standard. Indeed, the safety, comfort and well-being of our guests remains our top priority and following all COVID19 protocols is something we take very seriously. Please rest assured I have shared this with our Guest Services manager and it has been addressed. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Excellent Service!!!!

Customer review rating 5.0/5

Jorge S. J. Couples - 09/02/2021 Confirmed reviews ALL

My wife and I were extremely pleased with our stay in this hotel, everything went very well since the beginning. We have written a comment in TripAdvisor in which we complimented Max (Room Director) for the great service he offered service. He was very efficient, friendly and professional and helped us through emails even before arriving to Sofitel. We highly commend the hotel and all its Staff!!!

Dear Mr. San J., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

The room was beautiful

Customer review rating 5.0/5

Catina P. Couples - 08/02/2021 Confirmed reviews ALL

The staff was very friendly.

Dear Ms. P., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Good stay

Customer review rating 4.0/5

Tammy G. Families - 08/02/2021 Confirmed reviews ALL

We are regulars for date night when we want to be downtown. This was first stay in the times of Covid. The meals and bar were great. Rooms clean. Covid protocols in place. Struggled to get hot water and not any cups for coffee in the room. Will definitely continue to call this our date night hotel.

Dear Mr. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the issue with your hot water, and for the oversight with the coffee cups, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

1st Class

Customer review rating 5.0/5

Paul J. N. Couples - 08/02/2021 Confirmed reviews ALL

Would highly recommend, all staff were very friendly and helpful, Very Clean.

Dear Mr. N., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Our most recent 20 reviews

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