Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,478 reviews

120 South 17th Street, 19103 Philadelphia, United States

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

ALLSAFE approved hotel

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone +1 215-569-8300

Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,478 reviews

TripAdvisor Rating  4.5/5  4,282 reviews

Certificate of excellence 2022

flair for philadelphia

TripAdvisor rating 4.0/5

TeddSain Solo travel - TripAdvisor review

the sofitel philadelphia at rittenhouse square transports one from the hustle of philadelphian streets into it’s french-styled flair immediately upon entry into its lobby. the staff from the valet stand to the front desk to the restaurant are helpful, courteous, pleasant and genuine. the complimentary breakfast is extraordinary. seriously. at least the omelette, frites, coffee, orange juice, and fruit bowl that i enjoyed were. the scents in this hotel are fabulous. the lobby, the elevators, as well as the floor that i stayed on always smelled great. the amenities of the room that i stayed in, a king superior, were the cherry on top of an already inviting layout. great soft bed and pillows. nice looking and sounding television. balmain brand body wash, shampoo, conditioner and lotion. the only suggestion for improvement that i have is the housekeeping. it took all day for my room to be cleaned. not sure if the hotel was full or under-staffed. the sitting chair had plenty of popcorn in its crevices upon check-in. the floor underneath the furniture was incredibly dusty and obviously never tended to.

Bonjour TeddSain , Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

The hotel is well located in Center City and close to the cultural sites.

Customer review rating 4.5/5

C F. Solo - Confirmed reviews ALL

I had a very comfortable stay. Room was spacious and well lit. Breakfasts were good, however portions tended to be too big for one person. Service was excellent until my last morning when there was a different serving crew and I waited 25 minutes for my order to arrive, and I was the first person in the breakfast room. I had to prompt the waiter to check on my order.

Bonjour Carl F., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Customer review rating 4.5/5

Mp Solo - Confirmed reviews ALL

Second time I've stayed at Sofitel and it did not disappoint! The receptionist Savaughn that was there made me feel accommodated, she upgraded me to a larger suite without me even asking, and was thorough regarding my amenities, and even texted to check in on me. I appreciated the valet service and how fast and easy it was to receive my car. The guys at the front did a great job at being patient for me to get my belongings and were welcoming. The only slight issue I had was during checkout, as I was provided an urban experience paper and the receptionist during the day made no mention of any breakfast accommodations after I inquired about continental breakfast. She just simply said it wasn't included. I wasn't sure and was left confused, especially because the receptionist at night provided me the paperwork that stated different. Otherwise, it was as always a great experience and I will be returning. Id just suggest for the urban experience package to be more widely known amongst all staff members, to avoid further confusion.

Bonjour Lena P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great location and customer service

Customer review rating 5.0/5

Lisa C. L. Business - Confirmed reviews ALL

Everyone was very friendly and helpful. Look forward to my next stay.

Bonjour Lisa L., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Overall very good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Business stay. Staff efficient and friendly except for front desk employee at time of check-out. Bar staff exceptional, especially John. Crab cake sandwich amazing. Need places to hang towels in bathroom. Water pressure not up to par. Bed comfortable.

Bonjour Christine Lois H., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

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Other web-users rate our hotel

  • 904 reviews 9.1/10 Location
  • 1,848 reviews 7.4/10 Room
  • 1,766 reviews 8.5/10 Service
  • 18 reviews 4.4/10 WiFi
  • 662 reviews 6.2/10 Cleanliness
  • 201 reviews 7.8/10 Breakfast

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