Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,662 reviews

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Description

ALLSAFE approved hotel

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,662 reviews

TripAdvisor Rating  4.5/5  4,423 reviews

Certificate of excellence 2023

Well located for marathon and other activities. We love rittenhouse area. Service excellent, latte checkout appreciated

Customer review rating 4.5/5

David I. Couples - Confirmed reviews ALL

Minor quibble. Asked for wakeup call 4a.m. sunday morning. Was ok. However, i then got a 4am wakeup on monday that i did not request. Not good. Fortunately i was so exhaused post marathon that i went right back to sleep.

Relax and enjoy

Customer review rating 5.0/5

Ronnie Y. Families - Confirmed reviews ALL

The staff is friendly and very professional, you can relax and forget everything, knowing you’re in good hands. Starting from the girls at front desk and Everyone at the 2 restaurants all were terrific. Thank you for helping me make memories for my family. Don’t forget to hit the gym if you are there. 4 floor. Always has towels and fruit available

Front desk and valet service were above average.

Customer review rating 4.0/5

Kathleen S. Families - Confirmed reviews ALL

I had a difficult time trying to make a reservation. I had to call three times before I actually spoke to someone in reservations. I left a message the first try and no one called back. Next try the reservation office was closed and the front desk told me to call at 10am, when the res. office opened. Third try called at 10:15am and got the voice mail. I called back and spoke to the front desk and told them I had tried 3 times to make a reservation. The front desk connected me and I finally was able to reserve a room. I was a family member attending a wedding. Other members in our group had the same problem. Also the shower drain in Room 827 is clogged. I almost created a flood.

Bonjour Kathleen S., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Customer review rating 2.5/5

Caroline Couples - Confirmed reviews ALL

We stayed on the last floor ( as I requested) and there was an issue with the fan on the rooftop which was pretty loud and cold but we didnt want to re pack everything and change room. The phone on the room also did not work and the bed wasnt confortable for me personally. Valet was good (but expensive compared to overnight parking around) and the coffee served in the lobby was a nice touch.

Bonjour Caroline R., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Good stay

Customer review rating 3.5/5

Kristina T. Families - Confirmed reviews ALL

Everything was good except the fact that I could not park my truck at your parking lot, it would not fit. And then the fact that I got quoted a price of $85.00 to have my truck sit out in front of the hotel was unbelievable. To park in the lot was cheaper. We had to walk 2 city blocks from where we parked. Not a happy person

Bonjour Kristina T., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

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Other web-users rate our hotel

  • 887 reviews 9.3/10 Location
  • 1,757 reviews 7.6/10 Room
  • 1,831 reviews 8.6/10 Service
  • 26 reviews 4.6/10 WiFi
  • 600 reviews 6.5/10 Cleanliness
  • 322 reviews 5.5/10 Amenities
  • 230 reviews 7.6/10 Breakfast
  • 206 reviews 7.9/10 Bar

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