Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,588 reviews

Best price
guarantee
Sofitel Philadelphia at Rittenhouse Square - Image 1
Sofitel Philadelphia at Rittenhouse Square - Image 2
Sofitel Philadelphia at Rittenhouse Square - Image 3
Sofitel Philadelphia at Rittenhouse Square - Image 4
120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,588 reviews

Customer review rating 5.0/5

Meghan S. Couples - Confirmed reviews ALL

Great location, can walk everywhere. Hotel staff was outstanding all around. Rooms were just what we needed for the weekend and I loved the cozy robes and slippers at the end of the day. Amenities were top notch and food and beverage in the lobby and restaurant were tasty snd service pleasant. Would stay here again

Bonjour Meghan, Thank you so much for your wonderful feedback! We are delighted to hear you enjoyed our central location, the comfort of your room, and the cozy robes and slippers after a long day exploring the city. It is especially rewarding to know our team made such a positive impression and that you enjoyed the food, beverages, amenities, and service throughout your stay. Your kind words truly mean a lot to us. We sincerely appreciate your support and look forward to welcoming you back to Sofitel Philadelphia at Rittenhouse Square for another memorable stay. Merci Beaucoup, Pierre Jotterand Sofitel Philadelphia at Rittenhouse Square

Customer review rating 4.5/5

Roozbeh R. Couples - Confirmed reviews ALL

The room was very comfortable The staff are very professional and friendly The location is excellent

Bonjour Roozbeh, Thank you so much for your kind feedback! We are delighted to hear you enjoyed the comfort of your room, the professionalism and friendliness of our team, and our excellent location. Your wonderful comments truly mean a lot to us, and we look forward to welcoming you back to Sofitel Philadelphia at Rittenhouse Square soon. Merci Beaucoup, Pierre Jotterand Sofitel Philadelphia at Rittenhouse Square

Customer review rating 4.5/5

Claire G. Business - Confirmed reviews ALL

A comfortable stay. The only thing I would say that was baffling is the barrage of information upon check in, after a long flight/day, about various fees and regaining credit on bar/restaurant. It was all too much to take in. I questioned the 'urban experience' mandatory fee and was a bit annoyed to seem to have to be paying extra fees when I would be checking out. It then appeared on check out that these were not included in the final bill - I presume I had already paid these through the initial booking.com charge when i booked the room in the first place. This was not made clear to me on check in. Also with the various phrasing of things like earning credit back for opting to not have my room cleaned gives more of a budget hotel type of impression. I was willing to not have my room cleaned every day, but I wonder if you could phrase it less like I'm staying in a budget place?

Bonjour Claire, Thank you for sharing your thoughtful feedback. We are pleased to hear you had a comfortable stay overall. We understand how the information shared during check-in may have felt overwhelming after a long day of travel. Please allow us to clarify that the Urban Experience Fee is disclosed during the reservation process, and our team shares the included perks so guests may fully enjoy the benefits included with their stay. The housekeeping credit is also part of our sustainability efforts to help reduce waste and support our commitment to protecting the environment. We truly appreciate your perspective regarding how this initiative is presented and will share your feedback with our team. Merci Beaucoup, Pierre Jotterand Sofitel Philadelphia at Rittenhouse Square

Customer review rating 1.5/5

Andrew E. Business - Confirmed reviews ALL

- wallpaper coming off the wall - Mattress basically has a sleeping depression - Shower didn't drain fast enough to have water covering the feet

Bonjour Andrew E., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that your room did not meet your expectations due to the issues you encountered with the wallpaper, mattress, and shower drainage. Your comments are valuable, and I appreciate your insights. Merci, Sofitel Philadelphia at Rittenhouse Square

Customer review rating 5.0/5

Erin C. Business - Confirmed reviews ALL

great service, clean rooms

Bonjour Erin, Thank you so much for your wonderful feedback! We are delighted to hear you enjoyed the service provided by our team, the cleanliness of our rooms, and your overall comfortable stay. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Sofitel Philadelphia at Rittenhouse Square soon. Merci Beaucoup, Pierre Jotterand Sofitel Philadelphia at Rittenhouse Square

Other web-users rate our hotel

  • 932 reviews 9.2/10 Location
  • 1,669 reviews 7.3/10 Room
  • 1,717 reviews 8/10 Service
  • 13 reviews 2.9/10 WiFi
  • 581 reviews 6.7/10 Cleanliness
  • 562 reviews 8.1/10 Vibe
  • 497 reviews 7.6/10 Amenities
  • 355 reviews 5.3/10 Value

Powered by Trustyou