Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Clean, comfortable, and safe.

This was our first stay at Sofitel in Philadelphia. The location is great. Staff were all pleasant. Our room seemed clean. The bed was comfortable and the room was very quiet. Our only issue was with the bed linen. I really do like the Euro style of just having a cover on the comforter. However, the comforter was too heavy. We turned the AC down to 60 degrees and still couldn't get the room cool enough to be comfortable. We didn't have a top sheet so couldn't just take the comforter off. After the first night I asked for a top sheet but it was never delivered. Maybe in summer you need to provide a lighter weight option. It is not "green" to force people to turn the AC way up (and that didn't solve our problem anyway).

I’ve stayed here before and loved it but have to admit that it is not what it used to be. I requested a king room with rollaway. Even though they confirmed this at check in, no rollaway was provided. The toilet paper holder broke on its first use. I was never told that I would have to pay $60 for overnight parking. I was there less than 12 hours but still got charged an astronomical amount without disclosure of when I booked. (They really should have told us).

We were disappointed with many of the hotel’s COVID related measures, especially lack of open restaurants.

We were in Philly for my son's wedding and everyone at Sofitel treated us greatly. There were no issues and all requests were attended to quickly. In particular, Evan, the bar manager, did a wonderful job whenever we spent time at the hotel bar. He makes fantastic drinks and really went above expectations.

We were in town for a wedding and were extremely pleased with our stay. From valet, to front desk, to bellhops, and bar service, the service was beyond!

Customer service was excellent!!! Staff was very professional & helpful!!!

We found check in efficient, room was lovely and clean, room service was good. Beds were comfortable and bath was very clean and well stocked with what we needed. Minibar probably charged us for two things we did not use but had to move in order to locate the menu which was behind them on door so I think we got charged an extra 16 dollars but other than that we were fine and we enjoyed the lounge for drinks and a snack and we liked the 12:00 check/out

We were in Philly for a wedding and the Sofitel was one of the recommended hotel options. I'm so glad we choose it! It is a beautiful hotel, classy and comfortable. We enjoyed one of their suites. which was beautifully decorated. Loved the large bathroom! It has a boutique hotel feeling. The staff were wonderful, too.

Service at the Sofitel was disappointing. My television didn’t work, and when I tried to call the front desk, the hotel phone didn’t work either. No one was available to fix it, so I had to change rooms. When leaving the hotel and requested a taxi, the hotel staff said I should do it myself. No one cleaned my room during my stay.; I understand pandemic precautions, but at this point staff should be vaccinated and I should have the option…especially since I have been vaccinated too.

Hotel is perfectly situated in a safe neighborhood between all areas of philly you would want to visit. Staff was wonderful and room was well maintained

We love the Sofitel Philadelphia. It is centrally located, clean and very well appointed. The bar is very trendy and comfortable. We had an issue with our toilet, mentioned it to the clerk on our way out in the morning, by the time we got back in the afternoon, the problem was fixed. The only complaint I had was the valet staff/outside staff were not very welcoming or nice to patrons. They rarely said Hello or Goodbye to anyone coming or going and for the prices you pay per night to stay/park there, I would expect that the staff have better customer service skills. Overall, great place. I will just park elsewhere (which is less expensive anyway).

The suites are so well designed, loved the dressing area. Had guests come by to visit and we could still get ready in private while they sat in living room. Wonderful and accommodating staff. Valet parking was remarkably efficient despite the tight driveway and bustling activities. Our favorite place to stay everytime we’re in Philly.

Valet very efficient and polite. Room well-sized, as was bathroom, and all clean. Bar was nice, but last call was a bit early. Price was fair. Things were quiet. I would stay there again.

As a frequent guest for many years I become more and more disappointed. The Sofitel use to be an impeccable experience all across the check list. The service is okay thanks to a few great staff members. The rooms on the other hands have not met my standards of cleanliness. I’ve found gum on chairs, Satan wrap in smoke detectors, previous guest belonging one of which was a dirty sock. I’m naturally a tidy person so upon arrival I do my own cleaning just to make the space my own. I usually stay on business for a week or two. I was very disappointed at how much dust & dirt I find at check in during what’s supposed to be a double cleaning. House keeping should really be up to par especially during a pandemic but it seems service isn’t lacking & The Sofitel is going downhill. I’ve traveled to the Sofitel 3 months in a row only to find the same if not more disappointment in the presentation of the rooms. I don’t think I’ll be returning . I just can’t get with uncleanliness & lazy staff. Valet Parking stag... some are great with excellent customer service & on the other hand, some are down right a poor representation of the company. Really takes away from the experience.