Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,470 reviews

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120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

  • Prime Location

  • 8 Miles from Philadelphia International Airport

  • Nestled between NYC and Washington DC. 2 Hours away from each city.

  • Located in the heart of Rittenhouse Square Philadelphia's premier dining, entertainment and

  • 4 Green Key award for our commitment to sustainability through strong policies & practices

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,470 reviews

Customer review rating 1.5/5

Ankur R. Couples - Confirmed reviews ALL

Room was very dusty. Especially in the corners and against the walls. Had to call maintenance for an issue with the bathroom sink. It should have been flagged by housekeeping prior, it was an obvious issue. My rate included breakfast, but not sales tax, nor gratuity. This is the only hotel in the world where I have experienced this nonsense. Monday's breakfast buffet was subpar compared to the weekend options, but yet the price stayed the same? Also, no a-la-carte options were available on Monday. Restaurant and room service were understaffed. Had to cancel a room service beverage (only) order after waiting 35 minutes for coffee and juice at 11am Sunday. Overall, food was good quality though, but not worth the price. Front desk staff were very nice, along with the F&B staff. Bed was comfy. Room was quiet. The only other Accor properties I have stayed in were the Sofitel Grand Cartagena and the Banyan Tree Mayakoba. Granted, those are 5 star properties vs a 4 star, but I had expected more from Sofitel.

Dear Ankur R., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations. Agnes Colson, our director of operations, have contacted you via email in order to discuss further your experience with us. Best regards, Sofitel Philadelphia at Rittenhouse Square

Customer review rating 0.5/5

Monique T. Couples - Confirmed reviews ALL

Awful experience and customer service. Valet took longer than promised for us and other guests and carelessly drove our vehicle to an unknown parking garage (when I asked the front desk where our vehicle is parked the response was “I don’t know”). Valet drove our vehicle at high speed right in front of us and hit the valet sign. No apologies. I tried to talk to a manager but there was not one on duty at the time. Upon checkout, I specifically asked if there were minibar charges because I noticed a bottle missing when we checked in so I took a picture as evidence (and we did not consume any mini bar products during our stay). I was informed there were no minibar charges. I asked to receive the folio and was told it would come via email. The email never came. I called the next day to request the folio, and of course, what did I find? Over $80 in minibar charges. I called Sofitel Rittenhouse Square to have the charges removed and asked how this could have happened since I specifically asked about minibar charges; the response was “I don’t know.” Room service food arrived cold and not to order specifications. We received incorrect items, and then the tray was left at our door for almost all of the next day. If you’re looking for less than mediocre experience and service, this hotel is for you. If not, we suggest another hotel. Next time we will try the Kimpton across the street.

Dear Monique T., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations. Agnes Colson, our director of operations, have contacted you via email in order to discuss further your experience with us. Best regards, Sofitel Philadelphia at Rittenhouse Square

Customer review rating 2.0/5

Nicholas C. Couples - Confirmed reviews ALL

Asking if we want to check-in, being told the room is ready and then saying it’s $50 to access is a very odd user flow. Just feels tacky. If it’s before a time when you’ll be charged, just position it that way. Honestly the worst towels of any hotel I’ve stayed in.

Customer review rating 5.0/5

Jessica N. Couples - Confirmed reviews ALL

We had a lovely winter trip to Philadelphia. The hotel was within walking distance of shopping, restaurants, and lots of sights. We appreciated the professionalism and courtesy of the staff. Any need we had was quickly met. Thank you, I cannot wait to return!

Bonjour Jessica N., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient. It is rewarding to know our team provided you with the service you expected. We look forward to welcoming you back in the future. Pierre Jotterand General Manager

Customer review rating 4.5/5

Kostas S. Families - Confirmed reviews ALL

Stayed for Presidents’ Day weekend with the kids. Convenient and well located

Bonjour Kostas S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our accommodations and the convenient location during Presidents’ Day weekend. We hope to welcome you and your family back soon for another enjoyable experience. Pierre Jotterand General Manager

Other web-users rate our hotel

  • 924 reviews 9.3/10 Location
  • 1,656 reviews 7.4/10 Room
  • 1,704 reviews 8/10 Service
  • 15 reviews 3.1/10 WiFi
  • 596 reviews 6.4/10 Cleanliness
  • 347 reviews 5.5/10 Value
  • 279 reviews 8.3/10 Bar
  • 277 reviews 6.6/10 Breakfast

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