Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

We always stay in this area around Rittenhouse Square for the plethora of restaurants around and the walkable, shopping area. We have stayed in and enjoyed The Warwick, Club Quarters, Sonesta, etc, before and the Sofitel was the best property we have tried yet. A bit of French flavor with a bonjour welcome, etc, the hotel is lovely with a large bar to the side when you walk in and comfortable small restaurant in back that also serves breakfast, both surrounded by windows with a nice view of the streets. Our superior King Room was comfortable and huge, as was the bathroom with separate glass enclosed shower and bathtub, and all the amenities, like bathrobes, large flat screen TV, etc. Unlike a lot of other hotels, they even still offer 24 hour room service and our room had a comfy dedicated high top table and stools seemingly supplied just for that purpose. Servers in the bar and at breakfast were friendly and enthusiastic almost to excess (!), and made our stay as close to perfect as was possible.

I spent a weekend at your hotel and had a lovely stay. The bed was SO comfortable it made it hard to get out to enjoy the great neighborhood. We were able to check in a little before check-in time which was really appreciated. The concierge sent up champagne and strawberries which was such a nice touch.

Everything exceeded or meet our expectations except the bar. Drink menu should be improved to bring in a larger crowd. Bartender was to old school.

The staff was very helpful and polite. I thought the hotel was beautiful and the room was amazing. The bed and blankets made me not want to leave the room. The only small down fall was the towels and robes. I thought were not soft at all and very rough to touch. If I were drying my hands the towels would have been suffice so was a little surprised since everything else was comfy, soft and welcoming.

We thought the Visit Philly package was an awesome deal, and yours also included breakfast, even better! Thanks so much for an easy and comfortable stay.

Everything was top notch until we ordered room service breakfast. It took well over an hour and the food was all ice cold. There were no utensils for one guest and no coffee cups. Not sure what happened!!

We stay at SOFITEL Philadelphia frequently and love the hotel. Management is outstanding and everyone is so warm and welcoming. The bed is cosy and comfortable other than the pillows which are extremely hard. There should be a choice of feather pillows on the bed as well as hard ones. Another suggestion is to have a sheet underneath the duvet in case one gets hot. This is common in north American hotels although less common in Europe. in future I will ask for this before I arrive and I’m sure the hotel will be very responsive.

Easy check in and out Friendly staff

Lovely hotel overall. The car/bellhop staff is exceptional. Always friendly, helpful and attentive. Room was clean and well appointed. I would say our mattress was beginning to show its amount of use. Our floor was noisy, both from other guests and staff (sounded like carts or things being moved up and down hallway?). Restaurant was great for breakfast and staff was attentive and friendly.

I had an amazing stay at this hotel. We stayed for my other half’s birthday and the hotel made it amazing for us! From Tammy in reservations who gave us a complimentary upgrade to a suite (which was lovely) with the parking/breakfast for two package, to Andrew in the concierge who helped arrange my special request for balloons and a little something special in the room on arrival in honor of his birthday, and our waiter during breakfast w a free round of mimosas - blew me away. They made it very special! They really aim to please and accommodate their guests! And the buffet and breakfast in this place was amazing! Really good omelettes! The folks in valet, as well as those delivering our luggage were also extremely friendly and welcoming. After our dinner out at Del Frisco’s, all we wanted was a chill-upscale place to relax w some good drinks - so it was no surprise we found this perfectly in the lounge/bar area back at the hotel. It was perfect. I give this place an A+++++++ across the board! Thank you much again!

Excellent

stayed for a weekend, found first night to have noisy guests on our floor and noise from outside, thinking room location was just poor. breakfast buffets are outstanding as is the staff, everyone was friendly, going beyond to be helpful in anyway. love the vibe of the lobby and bar area.

The room was well appointed, however, I found the bathroom door situation odd. Those style doors should open IN to the bathroom so as not to block the hallway and they really do not offer the privacy of a fully closed door. Also, the fact that I could hear the guests in the neighboring bathroom as if they were in mine was also unpleasant. I was inconvenienced with the inability to use the mini-fridge for my leftovers from local dining and medication requiring refrigeration. Another issue was when the evening room service shift did not forward my order for room service breakfast so I never received it. I was offered a free breakfast the next morning, but had no time for breakfast the second morning so I did not take advantage of the offer. Lastly, I find it completely unnecessary for all staff to welcome everyone with bonsoir or bonjour. I understand this is a French hotel, and it was not my choice to stay as I was put-up by my company, I would have rather stayed at the Lowes, with free parking, free breakfast and a pool.

I was hoping, after staying at various hotels in Philadelphia, to make Sofitel my "go to" hotel in Philly, but based on my past experience, I can't say that's likely. The primary trouble was unreliable hot water. One night, it took a half hour to get hot water. When it finally came through, the water pressure was poor. Nothing makes a hotel visit nicer for me than a nice, hot shower with good water pressure, so this was a huge failure. Beyond that, I wasn't able to reach room service and they told me to leave a message. 45 minutes later I called again because they hadn't called me back. The food eventually came, but it was at least 90 minutes after my original call. Finally, when I tried to book on line the website didn't work. Eventually, I had to call and make a reservation over the phone. That process took way too long as well.

Easy check in/out. Nice comfortable room. Good location.