Sofitel Philadelphia at Rittenhouse Square 4.5 stars

the sofitel philadelphia at rittenhouse square transports one from the hustle of philadelphian streets into it’s french-styled flair immediately upon entry into its lobby. the staff from the valet stand to the front desk to the restaurant are helpful, courteous, pleasant and genuine. the complimentary breakfast is extraordinary. seriously. at least the omelette, frites, coffee, orange juice, and fruit bowl that i enjoyed were. the scents in this hotel are fabulous. the lobby, the elevators, as well as the floor that i stayed on always smelled great. the amenities of the room that i stayed in, a king superior, were the cherry on top of an already inviting layout. great soft bed and pillows. nice looking and sounding television. balmain brand body wash, shampoo, conditioner and lotion. the only suggestion for improvement that i have is the housekeeping. it took all day for my room to be cleaned. not sure if the hotel was full or under-staffed. the sitting chair had plenty of popcorn in its crevices upon check-in. the floor underneath the furniture was incredibly dusty and obviously never tended to.

A nice comfortable choice on convenient Rottenhouse square — our room was pleasant and large, though showing wear around the edges for this class of hotel. The breakfast unfortunately was notably in need of staff upgrades and training, Both mornings we were there the service was exceptionally slow, and I was flummoxed when my English muffins never arrived at all, only to be informed by the hostess— after I finally inquired — that they were out of muffins. The next morning the toast arrived extremely late, way after everything else, cold and burnt. I saw the hostess apologizing profusely to two other tables. It’s a nice bright space and a situation that should be fixed, pronto.

This is a great hotel. I have consistently had a positive experience across several stays. Good service. Valet a bit slow due to traffic and shower is a little small. But very clean and overall a good experience. We will be back!

Lovely hotel, helpful staff

The Sofitel is located in an ideal spot and has lovely amenities. The staff are above par and make this hotel!