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Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

Customer review rating 4.6/5 16,765 reviews

ALLSAFE approved hotel

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Sofitel Philadelphia at Rittenhouse Square
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+ 17 Services

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 16 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 philadelphia
united states

Tel: +12155698300

Fax: (+1)2155647459

Check-in from 16h00

Check out up to 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • By plane

    PHILADELPHIA INTL At 13.6km / 8.5 miles

  • By train

    30TH STREET AMTRACK STATION At 1.6km / 1 miles

GPS :39.95078, -75.168998

Our accommodation(s)

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Our restaurants and bars

CHEZ COLETTE

Type of cuisine: Regional

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

LIBERTE URBAN CHIC LOUNGE

Type of cuisine: International

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

LIBERTE URBAN CHIC LOUNGE

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 431

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

16,765 reviews

TripAdvisor Rating 4.5/5

4,108 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Enjoyed our stay

Customer review rating 4.0/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Overall it was a good stay. Servers during breakfast and at the lounge we're very accommodating and super pleasant. The luxury suite could have been a little cleaner. Dust, leftover confetti, dirty glass on the partitions.

Dear Mr. V., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the cleanliness issues you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great stay and easy

Customer review rating 5.0/5

Eric P. Couples - 13/09/2021 Confirmed reviews ALL

Clean, great customer service and easy

Dear Mr. P., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager
Customer review rating 4.5/5

David G. Business - 13/09/2021 Confirmed reviews ALL

The staff was excellent. Front desk, bar, restaurant and housekeeping. They got to know us by name and that was very nice. Great location. All food was very good. Really liked the bar food in the evening. Good value. Loved showers in rooms. Recommend that hotels re-valuate tubs in many rooms, since showers are most popular.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Well located

Customer review rating 4.0/5

Hayleigh C. Families - 13/09/2021 Confirmed reviews ALL

We stayed for my husbands 30th. Hotel was very nice to give us an upgrade, however there was a black hair in the shower when we arrived and one of the towels had a stain on it. Just recommend that the bathrooms be throughly cleaned as I’m 7 months pregnant and need to be extra safe.

Dear Ms. C., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the housekeeping issues you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you binging this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Excellent stay for a yearly business trip

Customer review rating 5.0/5

Anthony F. Business - 13/09/2021 Confirmed reviews ALL

Staff was pleasant and accommodations were perfect as usual.

Dear Mr. F. III, Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Not good

Customer review rating 2.0/5

Anonymous Business - 12/09/2021 Confirmed reviews ALL

No good, my company sponsored a meeting Sept 10th. I had to leave out 1 day earlier due to a Covid related emergency.. I checked put received a bill for 1 night charges. Was told if I will be charged the second night someone would follow up. No follow up, received a bill fir 2 night stay. Was not satisfied with service.

Dear Ms. L., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointing experience, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared it with our Director of Guest Services. Please rest assured we have taken the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. I have asked our team to refund you for the second night. It may take 7-10 business days for this credit to show on your bank statement. If you do not see it reflected after 10 business days, please reach out to us and let us know. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Good Stay

Customer review rating 4.0/5

Fefe Solo - 10/09/2021 Confirmed reviews ALL

The room itself was phenomenal, as well as my stay. My room wasn’t fully cleaned to the standards that I would have expected, especially given that fact that I purchased a suite room. I also would’ve like to have been more higher instead of on the fifth floor which I’m sure was most likely available since I stayed during the weekday instead of the weekend. After going on the website to double check the amenities for my YouTube vlog, I realized that the vanity room was also missing a chair, which I’m not sure was due to covid or not. Also, my mini bar wasn’t fully stocked from the last person that was in the room, and there was also a candy wrapper under the coach, as well as a dead bug on the pillows on the couch. There were also stains on the decorative pillow that was on my bed, and the seating chair in my room also wasn’t clean. I haven’t released the video on my YouTube channel as of yet, but I do have videos that I took to include in my review.

Dear Justine T., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

A perfect stay

Customer review rating 5.0/5

Sam Couples - 09/09/2021 Confirmed reviews ALL

Second time I’ve been to this hotel. Both times I took the standard king room. It’s spacious, beautifully designed, large bath with tub and shower, amd the toiletries smell wonderful. Most of all I appreciate amd enjoy the staff who were professional, responsive, pleasant, and from what I observed comfortable with each other in a way that made me feel very at home. If you’re looking for something a little special, I can’t recommend this place enough.

Dear Mr. C., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Very comfortable

Customer review rating 4.5/5

Local R. Couples - 08/09/2021 Confirmed reviews ALL

We only stayed a few nights since we had a house full of guests. Bed is very comfortable!

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Started out great, ended up as average

Customer review rating 3.5/5

Kathleen S. Solo - 08/09/2021 Confirmed reviews ALL

In town for my daughter’s wedding. Lovely suite and amenities, wonderful first 2 nights. However, Sunday morning it sounded like someone was repeatedly dropping 50 lb weights above my room from 7:15am-9:00am. After a day out with family/wedding guests, returned in the evening to find my room was never cleaned, completely untouched, not even a cup replacement to be able to make coffee in the morning. Very disappointing end. Especially since I chose the Sofitel Hotel specifically to ensure my visit to Philly for my daughter’s wedding would be a lovely experience all the way through. Didn’t quite happen unfortunately.

Dear Ms. S., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the housekeeping oversight, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Lovely stay, but not because of the room.

Customer review rating 2.5/5

Jr Couples - 08/09/2021 Confirmed reviews ALL

The location is perfect, and everyone with whom we interacted was very pleasant - we even got an upgrade! And overall, we enjoyed our stay. However, the room itself left much to be desired. First off, it smelled as if it had once been a smoking room. There was a faint but detectable scent of stale smoke, which was pretty off-putting. In addition, one of the pillows had a strange red stain on it. That wasn’t the end of the world - we just took it off the bed - but it was still somewhat unsettling. Lastly, the channel guide was out of date - again, not the biggest deal, but a bit out of the ordinary, and I don’t know the last time I was in a hotel that did not offer HBO and/or Showtime, etc. As we were just there for one night and had to make a dinner reservation, we didn’t go through the trouble of reporting the smell and trying to get another room. We really appreciated the upgrade, and would probably give the place another try. But due to the room’s condition, we wonder if we would have been better served just sticking with our original booking.

Dear Mr. R., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the condition of your room, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Great location, friendly staff

Customer review rating 4.0/5

Anonymous Friends - 08/09/2021 Confirmed reviews ALL

Other than being checked into the incorrect room type, our stay was great. All of the staff were friendly and courteous, promptly greeted us, making us feel welcome in a city that usually lacks that.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Great stay

Customer review rating 5.0/5

Wendy Business - 08/09/2021 Confirmed reviews ALL

It was great and accommodating. I wanted to change my room because it was handicap accessible so they made every effort to change my room but I decided to stay as long as they could get me a full length mirror. They were able to make it all work and I was so impressed. Thank you!

Dear Ms. L., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

The vicinity of the hotel was ideal, walking distance to numerous attractions and dining. We were upgraded to a luxury suite which was wonderful, except the bed itself was not that comfortable. We really expected a better bed for a quality hotel but overall we enjoyed the stay.

Dear Ms. T., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in the bed, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Room was inviting and clean

Customer review rating 3.5/5

Curt Business - 08/09/2021 Confirmed reviews ALL

My stay at the Sofitel was over all very good. The young ladies at the front desk were very helpful and polite. Thank you for the fantastic customer service! Fitness center amenities were very nice compared to other options. I would have rated my experience a 10 but I was rather disappointed the restaurant was close the first two days of my stay. Would have been nice to know that when booking my reservation.

Dear Curt G., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Never again at the Philadelphia Sofitel

Customer review rating 2.5/5

Alex G. Business - 08/09/2021 Confirmed reviews ALL

The room itself was fine--on par for a Sofitel property. What was not good was receiving an email from the hotel, Saturday night after my cancelation deadline (without penalty), that all the hotel's dining options would be closed--no room service or restaurants, not even fresh hot coffee in the morning. The local area is not great for dining and for someone traveling with a tight schedule, it's always nice to count on at least basic room service as an option. My expectation from your brand, and any 4 or 5 star chain, is some level of service which was absent here. This was very disappointing and well below my expectations for The Sofitel brand. I would have been better off staying at some generic airport hotel having received no value-added benefit having selected this Sofitel property. I did enjoy my late night dinner--a package of beef jerky and a Tasty Cake from the Rite-Aid across the street from the hotel, and protein bar breakfast with Keurig coffee in the room...

Dear Mr. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and I have shared this with our Director of Operations. Please rest assured we are taking the necessary steps to address this and will ensure it does not happen going forward. Additionally, we are actively working to bring back all of our services full time in the very near future. We truly appreciate your patience and understanding as we come out of this unpresented year. As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Exceptional Customer Experience

TripAdvisor rating 5.0/5

Maps424787 04/09/2021 TripAdvisor review

From check-in to check-out, the customer service we exceeded all expectations. We arrived at 1:30 pm and were able to check in immediately. The front desk staff and manager greeted us. The room was clean and the beds were comfortable. We enjoyed a delicious breakfast at the hotel served by the charismatic Miguel. Valet parking was very efficient. The hotel is located in a great area for shopping and eating. We are looking forward to a return trip to the Sofitel!

Dear Maps424787, Thank you for taking the time to write this review of your recent stay with us! I am delighted you enjoyed your stay and had the opportunity to experience so many of our services. I will be sure to thank Miguel and the rest of the team for taking great care of you. It would be a pleasure to welcome you back in the near future! Kind regards, Angela

Wonderful place to stay

TripAdvisor rating 5.0/5

chiggy122021 01/09/2021 TripAdvisor review

Hotel was clean, classy and had much to offer would definitely stay again and recommend!! There is so much to do in the area between rittenhouse square and the many restaurants and bars that are close by!!

Bonjour Chiggy122021, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad to hear you were able to enjoy our luxurious rooms and all the local sites to see! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Starting to Feel Old and Run Down

TripAdvisor rating 3.0/5

MichelleHotels 28/08/2021 TripAdvisor review

Sofitel, has been a favorite place for me to stay since my 20s. I have enjoyed the large rooms, beautiful hallways and thoughtful staff. This last visit to Philly the hotel felt old and run down. The carpets in the hallways are coming up so are no longer smooth. The staff felt exhausted and disconnected. I am sad to give this review as I think of the Sofitel as one of the best hotels; but alas it seems unable to sustain what makes it unique and beautiful.

Bonjour Michelle, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently addressing many of the cosmetic issues with the property. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please reach out to me to discuss further. Sincerely, Angela Bauer General Manager

Birthday In Philly

TripAdvisor rating 4.0/5

TSB55 03/08/2021 TripAdvisor review

Enjoed our stay at the hotel and the city of Philadelphia! Did the hop on hop off bus, and lots of walking. We went back to hotel for a little rest before going to dinner at Devon's Seafood Restaurant where dinner was very good. Always enjoy the Sofitel hotel stays.

Dear TSB55, Thank you for sharing this review with us! I am delighted you had the opportunity to spend your birthday with us here in the city of brotherly love. It is always a pleasure to welcome back our loyal guests. We are looking forward to your next visit! Kind regards, Angela

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