Sofitel Philadelphia at Rittenhouse Square Hotel 4.5 stars

No good, my company sponsored a meeting Sept 10th. I had to leave out 1 day earlier due to a Covid related emergency.. I checked put received a bill for 1 night charges. Was told if I will be charged the second night someone would follow up. No follow up, received a bill fir 2 night stay. Was not satisfied with service.

The room itself was phenomenal, as well as my stay. My room wasn’t fully cleaned to the standards that I would have expected, especially given that fact that I purchased a suite room. I also would’ve like to have been more higher instead of on the fifth floor which I’m sure was most likely available since I stayed during the weekday instead of the weekend. After going on the website to double check the amenities for my YouTube vlog, I realized that the vanity room was also missing a chair, which I’m not sure was due to covid or not. Also, my mini bar wasn’t fully stocked from the last person that was in the room, and there was also a candy wrapper under the coach, as well as a dead bug on the pillows on the couch. There were also stains on the decorative pillow that was on my bed, and the seating chair in my room also wasn’t clean. I haven’t released the video on my YouTube channel as of yet, but I do have videos that I took to include in my review.

Second time I’ve been to this hotel. Both times I took the standard king room. It’s spacious, beautifully designed, large bath with tub and shower, amd the toiletries smell wonderful. Most of all I appreciate amd enjoy the staff who were professional, responsive, pleasant, and from what I observed comfortable with each other in a way that made me feel very at home. If you’re looking for something a little special, I can’t recommend this place enough.

We only stayed a few nights since we had a house full of guests. Bed is very comfortable!

In town for my daughter’s wedding. Lovely suite and amenities, wonderful first 2 nights. However, Sunday morning it sounded like someone was repeatedly dropping 50 lb weights above my room from 7:15am-9:00am. After a day out with family/wedding guests, returned in the evening to find my room was never cleaned, completely untouched, not even a cup replacement to be able to make coffee in the morning. Very disappointing end. Especially since I chose the Sofitel Hotel specifically to ensure my visit to Philly for my daughter’s wedding would be a lovely experience all the way through. Didn’t quite happen unfortunately.

The location is perfect, and everyone with whom we interacted was very pleasant - we even got an upgrade! And overall, we enjoyed our stay. However, the room itself left much to be desired. First off, it smelled as if it had once been a smoking room. There was a faint but detectable scent of stale smoke, which was pretty off-putting. In addition, one of the pillows had a strange red stain on it. That wasn’t the end of the world - we just took it off the bed - but it was still somewhat unsettling. Lastly, the channel guide was out of date - again, not the biggest deal, but a bit out of the ordinary, and I don’t know the last time I was in a hotel that did not offer HBO and/or Showtime, etc. As we were just there for one night and had to make a dinner reservation, we didn’t go through the trouble of reporting the smell and trying to get another room. We really appreciated the upgrade, and would probably give the place another try. But due to the room’s condition, we wonder if we would have been better served just sticking with our original booking.

Other than being checked into the incorrect room type, our stay was great. All of the staff were friendly and courteous, promptly greeted us, making us feel welcome in a city that usually lacks that.

It was great and accommodating. I wanted to change my room because it was handicap accessible so they made every effort to change my room but I decided to stay as long as they could get me a full length mirror. They were able to make it all work and I was so impressed. Thank you!

The vicinity of the hotel was ideal, walking distance to numerous attractions and dining. We were upgraded to a luxury suite which was wonderful, except the bed itself was not that comfortable. We really expected a better bed for a quality hotel but overall we enjoyed the stay.

My stay at the Sofitel was over all very good. The young ladies at the front desk were very helpful and polite. Thank you for the fantastic customer service! Fitness center amenities were very nice compared to other options. I would have rated my experience a 10 but I was rather disappointed the restaurant was close the first two days of my stay. Would have been nice to know that when booking my reservation.

The room itself was fine--on par for a Sofitel property. What was not good was receiving an email from the hotel, Saturday night after my cancelation deadline (without penalty), that all the hotel's dining options would be closed--no room service or restaurants, not even fresh hot coffee in the morning. The local area is not great for dining and for someone traveling with a tight schedule, it's always nice to count on at least basic room service as an option. My expectation from your brand, and any 4 or 5 star chain, is some level of service which was absent here. This was very disappointing and well below my expectations for The Sofitel brand. I would have been better off staying at some generic airport hotel having received no value-added benefit having selected this Sofitel property. I did enjoy my late night dinner--a package of beef jerky and a Tasty Cake from the Rite-Aid across the street from the hotel, and protein bar breakfast with Keurig coffee in the room...

From check-in to check-out, the customer service we exceeded all expectations. We arrived at 1:30 pm and were able to check in immediately. The front desk staff and manager greeted us. The room was clean and the beds were comfortable. We enjoyed a delicious breakfast at the hotel served by the charismatic Miguel. Valet parking was very efficient. The hotel is located in a great area for shopping and eating. We are looking forward to a return trip to the Sofitel!

Hotel was clean, classy and had much to offer would definitely stay again and recommend!! There is so much to do in the area between rittenhouse square and the many restaurants and bars that are close by!!

Sofitel, has been a favorite place for me to stay since my 20s. I have enjoyed the large rooms, beautiful hallways and thoughtful staff. This last visit to Philly the hotel felt old and run down. The carpets in the hallways are coming up so are no longer smooth. The staff felt exhausted and disconnected. I am sad to give this review as I think of the Sofitel as one of the best hotels; but alas it seems unable to sustain what makes it unique and beautiful.

Enjoed our stay at the hotel and the city of Philadelphia! Did the hop on hop off bus, and lots of walking. We went back to hotel for a little rest before going to dinner at Devon's Seafood Restaurant where dinner was very good. Always enjoy the Sofitel hotel stays.