ibis budget Dortmund Airport 1 gwiazdka

The booking date was mistaken by the system without me to know it and when arriving at the hotel I couldn't get inside. There was nobody at the reception to let me in or helping me to reschedule the stay, even if there was free rooms. So, I left the place looking for another hotel. And I have never received the money back or an apologize.

Pokój czysty. Ogólnie ok poza zapachem pod prysznicem. Pobyt oceniam pozytywne.

As usual, Ibis budget is worth considering for 1 night at a suitable location. From this perspective everything ok. Wgat is not ok is the arogancy of the front desk manager. I do not find appropriate when hotel staff mentors you in language when self being foreign and not speaking flawlessly.

Do hotelu większych zarzutów nie mam poza tym, że nie dostałem jednej poduszki a w nocy obsługi nie ma na miejscu więc słabo. Bardzo negatywne doświadczenia mam z panią z obsługi, która przez telefon była nieprzyjemna, chciała mnie spławić chociaż miałem drobną prośbę - o odebranie mojej poczty adresowanej na hotel. Ta pani NIE NADAJE SIĘ DO OBSŁUGI KLIENTA.

Nie ma możliwości otrzymania rachunku/faktury za pobyt

Dobra lokalizacja, sympatyczna obsługa, skromnie, ale czysto, główny minus za śniadania - nic na ciepło.

Z pobytu jestem zadowolona . Dobra lokalizacja (obok lotniska) . Pokój skromnie urządzony, ale czysty. Obsługa bardzo miła. Śniadanie smaczne.

Brudno, brzydki zapach pod prysznicem, nawet jak na standard Ibis Budget

We arrived shortly before 5pm so had to wait for reception to open. When the man arrived he was not at all friendly and barely greeted us. I had requested in advance at least one, if not both, rooms be on the ground floor unless there was a lift (there wasn't) so when I was given both rooms on the first floor (and there was no handrail) I pointed out my request when booking for ground floor rooms, explaining that my mother was 98 and could not manage the stairs easily. The receptionist's reaction was one of irritation and he changed the rooms with no sign of good grace, saying nothing other than giving us new rooms. One of the 2 rooms would not open on the door lock number and I had to go back to request a new key number. There was no apology, no smile, he just allocated me a different room with a new number. My mother's room smelt musty and we had to open the window to air it. The shower had no grab rail or non-slip mat, so my mother could not have a shower (this was the same with all 4 IBIS Budget hotels we used during this trip to Europe), despite the fact IBIS considered having disabled guests as there was a disabled parking place (though this was used by someone not displaying a disabled badge, so it is clearly not monitored). IBIS should state on the website that the hotels are not suitable for disabled people. We had a further problem with the door codes - the following morning I attempted to open my mother's door to see if she was up and packed to find the door code would not work, despite half a dozen attempts to open it. I had to shout very loudly and bang on her door until she heard (she is very hard of hearing) so she could open the door to me. Had my mother had a problem and been unable to get to the door, I dread to think what might have happened if the door could not be opened.

Obsługa miła i pomocna.

Everything was allright. People friendly, place easy to find, quiet location, room perfectly clean, bed very comfortable, system of key-code very practical, easy reservation on web, all this for a reasonlable price. I'll come back there !

Zadowolona , mila obsługa,

Wszystko jest okej, widzę tylko dwa problemy. Pokój nie wywietrzony, albo brak porządnej wentylacji, pachniało ogólnie kiblem. Druga sprawa to czystość. Powierzchownie wszystko jest okej, przetarte, przemyte, pościel czysta, ręczniki też. Ale dawno nikt nie robił tam gruntownego sprzątania. Kibel od góry czysty, ale od spodu, za przeproszeniem, usrany. Podobnie umywalka w pokoju, od spodu brudna. Nieprzyjemne szczególy. No i zapach. Trzeba było sobie wywietrzyć

Jestem zadowolony z pobytu. Wszystko przebiegło sprawnie.

Brudno brudno , brudno , ze lepiej spać po chmurką .