Hotel Mercure Paris Gare de Lyon TGV 4 gwiazdki

Very helpful staff Friendly Good breakfast Ideal for TGV onward travel Metro and bus lines Plenty in the area for walking to Notre Dame etc Several restaurants close by All major cards accepted I will return

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

I reserved and paid for a Privilege Room but was allocated a much smaller standard room. The Privilege Rooms are on the 5th and 6th floors and my room was no. 723 on the 7th floor. This was much smaller and more basic than the room I paid for. When I queried this at reception I was told that all the larger Privilege Rooms were taken and I was allocated a smaller Privilege Room. You surely agree that this is not acceptable particularly as I am a long-standing loyal Silver Club Accor member. I look forward to your response.

Perfectly placed for my train trip the following morning. Bedroom was as expected - spacious and comfortable. Unfortunately there were refurbishing works going on in the reception area and bar area. Unable to get any wine for my welcome drink - other options were offered however. Slightly disappointing. Breakfast was very good, as ever.

The hotel has a very good location just beside the train station. The receptionists were nice Room is spacious and clean. The bed is so comfortable. The isolation is good. Just the bathroom is full of calcaire.

First, the sink in the bathroom clogged. So we washed our face and brushed teeth in baht tub. So corridor is small so it is not suitable for travelers with large suitcase. Also you need to pay for keeping lugguage at the hotel. Closet is one-foot deep and unusable. We have to put suitcase next to the bed. Also view is terrible. It's train station roof. And very noisy.

I was on a two-day business trip to Paris, coming from London and going to Geneva. A short taxi drive from the Gare du Nord to Gare de Lyon took me to this hotel that could not be closer to the train station from which my train was to leave in the morning. It is one of these luxurious Mercure geared to making a business stay pleasant and efficient. Obviously, some business meetings were being held there during my two-day stay. Within the station and just across it there are dozens of luxious rstaurants and excellent brasseries.. Highly recommended. Staff courteous and helpful.

Well located hotel to Gare de Lyon, good service, nice room, unfortunately with smelll of cigarettes , good breakfast , fitness and nice bar. Quiet and very friendly staff , good size room and very good bed

Not just close to SNCF but the RERs, and the carrefour Bio supermarket (actually not that big) on Diderot, and the river. Pleasant walk along the river to from Musee d'Orsay etc. Rooms reliable , and quiet even when overlooking front of station

My husband and are were only staying one night but great location for Gare De Lyon. Nice area. Good restaurants nearby. Room lovely. My only comment is that there wasn't any 'normal' tea in the room (a brit thing!). Also there was only cream with sugar ugh! when I asked at reception for some milk was told didn't have any but I could try the bar! Thankfully they had some.

The Bath is ridiculously small, the location is good but just outside the hotel there are a lot of strange person.The room was small and I was under the impression that I had selected a better than standard room.... in was not the case.

Location is good, very close to station with lots of connectivity. However, the Wifi connectivity was very bad, inspite of repeated complaints, it was not attended to. Overall service was ok, but not that great.

Very convenient location. Just few steps away from the metro station. Room is neat and clean. Reception staffs are very friendly. You can easily get around the city when you chose to stay in this hotel. You may also travel towards other city because it is being linked to the main metro station Paris Gare de Lyon Station.