Novotel Paris Gare de Lyon 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 4 190

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Novotel Paris Gare de Lyon - Image 1
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2 rue Hector Malot, 75012 PARYŻ, Francja

Opis

O hotelu

  • Kryty basen z podgrzewaną wodą i centrum fitness czynne od 07:00 do 23:00.

  • Bar i restauracja Olicéa ze śródziemnomorskimi akcentami

  • Przestronny pokój w Paryżu dla 4 osób

  • Blisko Marais, Bastylii i Accor Arena

  • Bezpośrednie połączenie 14. linią metra do Orly i RER A do Disneylandu

Nasze pokoje

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Lokalizacja hotelu

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARYŻ
Francja

Pozycja GPS:48.84538, 2.375301

Telefon
Faks +33 1 44 67 60 60

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR

W prowansalskim wnętrzu restauracji Olicéa skosztujesz obfite dania i słoneczne tapas. Na podstawie produktów lokalnych i sezonowych przyrządzamy dania kuchni śródziemnomorskiej.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 4 190

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 855

Certyfikat Doskonałości 2023

Disaster experience with very poor people

Ocena na stronie TripAdvisor 1.0/5

Thomas G Opinia zatwierdzona w TripAdvisor

I would think twice before booking at this hotel. And especially do not rely on their payments system. I booked 5 nights in Paris in December 2024. I booked on the website and payment was confirmed. I received a booking reference via email. Novotel then cancelled my booking, saying there was a payment problem, and never informed me. So 5 days before my trip, I contacted them to check everything was OK and they told me my reservation was cancelled. The staff and the manager did not lift a finger to help me. So I had to find somewhere else at the last minute. Very bad experience.

Dear Tom, We have read your 2 reviews on different platforms. You intiated your pre-paid booking through the website 3 weeks ago. The transaction failed which means there was a problem with your card and we did not receive the payment. In that case the booking is automatically cancelled as the paiment can not be done. Following that event you received an automatic mail informing you about the cancellation of your booking. Four days before your arrival, you contact us to validate your booking. Our team informs you about the cancellation and you mention not receiving a mail. Two days ago you contact our team again and we offer you to do the payment again keeping the initial price. You refuse saying you already have booked another hotel. You can not say our team "did not lift a finger" as we offer you to re-do the payment for the same booking. Thank you very much. Have a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Udany pobyt

Ocena klientów 5.0/5

Grzegorz Rodziny - Opinie potwierdzone ALL

Lokalizacja ,pomocny personel ,bardzo dobre śniadania,dostępność parkingu

Perfect location

Ocena na stronie TripAdvisor 5.0/5

Steve B Opinia zatwierdzona w TripAdvisor

We were in Paris for 3 nights and needed a room near Gare de Lyon, so this was an obvious choice. The room itself was fine, we slept well, staff were helpful. The location was just what we needed-right by the metro and TGV station, plenty of restaurants and shops nearby. It's Paris so it's not cheap, but we'd stay here again.

Dear StevebG, What a delight to read your lovely review ! We are happy to know you appreciated your stay in our hotel and your confortable room. Indeed we are located in a lovely nighbourhood with many shops, and lovely sites to visit such as the Coulée verte (Park), Pont des Arts, Opéra Bastille ... We can not wait for you to come back. Have a lovely day. Léa - Community & Quality Manager

Horrible staff horrible hotel

Ocena na stronie TripAdvisor 1.0/5

Rana B Opinia zatwierdzona w TripAdvisor

Worst hotel experience, don't recommend for anyone to stay in that hotel. The room was dirty, tight and smell bad, cleaning services are horrible. They don't change beddings. Unprofessional rude staff. We had an incident there, the cleaner came into our room and scatter all the garbage around just to get extra charges for cleaning, so whoever want to stay there make sure you take photo for your room before you leave it. All in all, very bad experience maybe the only good thing about this hotel is its location next to the train station.

Dear Ranab562, I am really surprised by your comment. The event you describe is unlikely to happen. Our cleaning team does not scatter garbage around the rooms for fun or to had a small extra charges. Furthermore, for the stay above 2 days, our team changes the beddings at least every two days. If you have any kind of cleaning problem during your stay the best is to reach out to reception directly. I wish you a lovely day. Léa - Community & Quality Manager

Meets the mark nicely

Ocena na stronie TripAdvisor 5.0/5

dkeith Opinia zatwierdzona w TripAdvisor

Stayed here as a stopover on a long rail journey. Did a bit of advance research on how to get there from the train station and glad I did as no signage, that I could see, inside the station. However exited Hall 2 at Place Henri Frenay then turned left and walked for 90 seconds to the hotel entrance . Hotel common areas and the room were quite nice and the restaurant was fine for supper and breakfast. Only drawback was at the restaurant for breakfast where , except for someone checking your room number for those with breakfast included in their rate, there was no greeter for seating, coffee arrangement etc. However a minor point as this was a comfortable inn that did the job quite nicely.

Dear dkeith, We thank you for taking your time to share your feedback with us. Unfortunatly, we are not allowed to put any sign in the train station to indicate our location. We are glad you found our establishment quite easily. Usually we have someone at breakfast who welcome you and accompany you to your seat. I have notified our Restaurant Manager about your review. We do hope that overall you enjoyed your stay with us. We wish you a lovely day. Léa - Community & Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 729 Liczba opinii 9.5/10 Lokalizacja
  • 1 902 Liczba opinii 7.6/10 Pokój
  • 2 165 Liczba opinii 9/10 Obsługa
  • 16 Liczba opinii 6.8/10 Internet
  • 1 038 Liczba opinii 8.2/10 Śniadanie
  • 970 Liczba opinii 7.5/10 Komfort
  • 660 Liczba opinii 8.1/10 Czystość
  • 449 Liczba opinii 8.1/10 basen

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