Sofitel New York 4 stars

Customer review rating (ALL Rating) 3.9/5 3,249 reviews

Hotel extras

  • Our hotel restaurant Gaby Brasserie Française is open for Breakfast, Dinner, and Drinks.

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 32.5 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

ALLSAFE approved hotel

Our accommodation(s)

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park


Non contractual photo

Breakfast is available in Gaby Brasserie Française from 7AM-10AM.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,249 reviews

TripAdvisor Rating  4.5/5  7,797 reviews

Well located. Hotel needs some updating.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good check in experience. Centrally located. Clean common areas. Spacious clean room. Hotel is a bit dated and sleepy. Furniture in rooms is chipped/dented and otherwise damaged (cosmetic fixes - but shows a lack of attention). Room lacked a Nespresso or other coffee machine (something one would be accustomed to). Breakfast was very well done and the service was excellent. Overall poor Accor member experience. No welcome gift. 1 drink voucher (I'm used to 1 per day per person). If I hadn't of received a suite upgrade (to a dated sleepy room that lacked a coffee machine) or the breakfast I would have wondered what the point of being an Accor member was. Overall, hotel is fine. But definitely the worst of the Sofitel hotels I have stayed in (Faubourg, Paris Opera, Baltimore Tour Eiffel).

Good stay - could be better

Customer review rating 4.0/5

Douglas Business - Confirmed reviews ALL

It was difficult confirming my reservation over the phone the night before I checked into the hotel. It took four phone calls with multiple call disconnects while being transferred. I was very pleased to see that the room was clean. However, it did not contain complimentary water and macaroons, as experienced by my coworkers when they checked into the hotel on Wednesday. Their room rates were also less expensive and on higher floors. I suggested that they stay at the hotel based upon its location and my coworker's comments based upon her stay last December. I cancelled my December reservation, as I caught the flu and was unable to travel. As she was very pleased with the hotel and location, I decided to stay there for my visit this month. Aside from the room rate variance and lack of complimentary water, etc., my visit went well and I will stay at the hotel again for business and personal visits. I believe that my coworkers' rooms were less expensive, as NYU's graduation concluded on Wednesday....

Very disappointed room was not ready upon arrival!

Customer review rating 3.0/5

Mark H. Families - Confirmed reviews ALL

We also had the breakfast package and clearly there was much confusion on the hotel part as I was charged fees and had to complain to management before departure.

Thank you for taking the time to share your comments concerning your stay at the Sofitel New York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

Disappointing holiday weekend stay.

TripAdvisor rating 2.0/5

L1008EQjonathanl TripAdvisor review

Disappointing holiday weekend stay at the Sofitel New York. On the Plus Side: Fantastic Location, near Times Square & Theater District but just far enough away, a block or so, away from the maddening crowd. The room had great soundproofing compared to most hotel rooms, especially in NY. However, I paid a premium rate for a city view, and there was not much of a view. When I complained, the front desk stated I was in Midtown and should not expect a view. False Advertising? I also prepaid breakfast but you receive a $30 credit for breakfast, not a buffet. There are much better options for breakfast elsewhere. My food was cold. Not the French Experience that was advertised. The front desk was not very helpful. I won't stay here again.

Very good stay. Super friendly staff and great location.

Customer review rating 4.5/5

Kp Business - Confirmed reviews ALL

We stayed for 2 nights in May. The bed was comfy, clean room and lovely lobby. The rooms and bathrooms are a bit outdated. There was 1 sink and no fridge (brought to room later) nor coffee maker in room but complimentary coffee in restaurant until 10:00. There are tons of reatuarants nearby as well as shopping etc.

Dear Kimberly P., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Director of Front Office Darren McLeod

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Other web-users rate our hotel

  • 837 reviews 9.4/10 Location
  • 1,597 reviews 5.9/10 Room
  • 1,503 reviews 6.8/10 Service
  • 30 reviews 6.7/10 WiFi
  • 676 reviews 7.5/10 Comfort
  • 649 reviews 2.4/10 Food
  • 383 reviews 7.1/10 Cleanliness
  • 349 reviews 2.1/10 Bar

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