Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 4,561 reviews

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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie is open for Breakfast, Lunch, Dinner, and Drinks

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 33 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gaby Brasserie Française

Enjoy a taste of France at Gaby Brasserie Française, Sofitel New York's Art Deco-inspired restaurant featuring contemporary French cuisine and classic cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,561 reviews

TripAdvisor Rating  4.5/5  7,889 reviews

Good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

"Luxury" room smaller than expected.

Dear Jerl S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

Very average experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

As a Platinum Accor Plus member the welcome and experience at the Sofitel in Manhattan was very lacklustre. Front desk staff look like they are annoyed by arriving guests, no sense of special welcome for loyal members and no suggestion of the room upgrade we would expect. Housekeeping team members are excellent and could teach the rest of the team what it means to build real connections with guests. Breakfast costs are extortionate - and after offering 'free coffee and tea' at the front desk, the restaurant still charged $10 per cup for filter coffee. Very unimpressive.

Dear Samantha A., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Zaid

Nice rooms and great location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The staff was friendly and helpful. Rooms are spacious and clean. Beds and pillows are comfortable. I will be back.

Dear Nancy O., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

Poor stay

Customer review rating 1.5/5

N K. Business - Confirmed reviews ALL

I stay there all the time but will maybe switch to another hotel. The doorman are useless and never help - they are always on their phones watching videos. The engineer who came to fix my broken TV told me I had to go downstairs to get a new remote instead of bringing one himself. The rooms don’t have bottled water and need a makeover. The staff at the reception are hit and miss - some are good and others are kind of rude.

Dear Neil K., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Zaid

Everything was just right.

Customer review rating 4.5/5

Richard Couples - Confirmed reviews ALL

We stay at Sofitel on W. 44th when we go to NYC for shows. It is easy walking distance to all theatres, to Bryant Park, to MOMA, to Central Park, etc., and many good restaurants. Our room was excellent as always and bathrooms are always particularly nice compared to normal hotel bathrooms. We did get an especially early knock from room service this time, but I took it as a reminder to me to always put out the "do not disturb" sign.

Dear Richard G., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

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Other web-users rate our hotel

  • 1,360 reviews 9.6/10 Location
  • 2,448 reviews 5.8/10 Room
  • 2,261 reviews 7.1/10 Service
  • 42 reviews 6.4/10 WiFi
  • 742 reviews 3.6/10 Food
  • 610 reviews 6.7/10 Cleanliness
  • 527 reviews 4.6/10 Value
  • 407 reviews 5.1/10 Breakfast

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The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 (1370 reviews)

At 1.162 km

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.