Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 4,567 reviews

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Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie is open for Breakfast, Lunch, Dinner, and Drinks

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 33 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gaby Brasserie Française

Enjoy a taste of France at Gaby Brasserie Française, Sofitel New York's Art Deco-inspired restaurant featuring contemporary French cuisine and classic cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,567 reviews

TripAdvisor Rating  4.5/5  7,884 reviews

Excellent location - refreshment needed

TripAdvisor rating 3.0/5

rodolphed44 Families - TripAdvisor review

We had 6 nights in Sofitel - we took a suite for 3 people (average of $700 per night for accor members). The location is great the staff is nice but such a price for such a suite - needs to Be refreshed and modernized - look at the pictures - no minibar working water under this one, unplugged cable behind tv, painting with white paints, no coffee machine, no usb at bed lights, only one lavabo, all these things we need for this category of hotel we don’t have… It was not our first time here but certainly our last…

Bonjour! Thank you for sharing your experience with us. We understand some features of the room didn't meet your expectations. We strive to ensure that all rooms are to the standards our guests expect and deserve. Our colleagues have taken note of your feedback to make the necessary improvements. We're delighted to hear your kind words about the location and our team. Merci beaucoup! It was a pleasure hosting you and we hope you might reconsider staying with us again in the future. A bientôt.

Poor stay

Customer review rating 0.5/5

Daniel Couples - Confirmed reviews ALL

Poor service and room quality vs advertised product and no welcome package or letter

Dear Daniel A., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser

NYC April 2024

Customer review rating 3.5/5

Rick Families - Confirmed reviews ALL

Bit disappointed as the standards offered by your group in Luxembourg and Abu Dhabi is much higher than in NYC. There were no Tea or Coffee making facilities in the room. We called ahead and ask to have a kettle in the room on arrival. There was nothing when we arrived. There was no courtesy bottle of water on arrival. We had to ask for that as well. All in all for the price you charge in NYC, which is almost 3 x higher than at the Fairmount in Abu Dhabi you do expect at least some of same amenities to be offered! You are listed as a 4 ½ star Hotel. Can’t see it , and you are definitely not value for money that was paid.

Dear Richard H., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser

Great location and friendly staff

Customer review rating 4.5/5

Vegas T. Families - Confirmed reviews ALL

Great choice for visiting NY with a location close to many of the main attractions. Only suggestion would to get better mattresses for beds. 😀

Dear Ian M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser

Great Stay!

Customer review rating 5.0/5

Janet Families - Confirmed reviews ALL

Only could stay 1 night because we had a wedding in New Jersey. It was such a lovely hotel suite with all amenities in great location for theatre and dinner! Such a great time!

Dear Janet S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser

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Other web-users rate our hotel

  • 1,352 reviews 9.6/10 Location
  • 2,437 reviews 5.8/10 Room
  • 2,262 reviews 7.1/10 Service
  • 41 reviews 6.8/10 WiFi
  • 748 reviews 3.4/10 Food
  • 606 reviews 6.7/10 Cleanliness
  • 518 reviews 4.7/10 Value
  • 401 reviews 5/10 Breakfast

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