Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 4,567 reviews

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Description

Hotel extras

  • Our hotel restaurant Gaby Brasserie is open for Breakfast, Lunch, Dinner, and Drinks

  • Features some of the largest guest rooms in NYC starting at 350 sq ft / 33 sq m.

  • Prime location near Times Square, Bryant Park, Broadway, Rockefeller Center and Fifth Avenue

  • Pet friendly - please inquire about details.

  • All rooms have spacious bathrooms with separate shower/bathtub ideal for extended stays

Our accommodation(s)

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Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gaby Brasserie Française

Enjoy a taste of France at Gaby Brasserie Française, Sofitel New York's Art Deco-inspired restaurant featuring contemporary French cuisine and classic cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,567 reviews

TripAdvisor Rating  4.5/5  7,886 reviews

Very tired hotel

TripAdvisor rating 3.0/5

Paddy_Power2673 Friends getaway - TripAdvisor review

I have stayed at a Sofitel before in Marrakesh, which was an amazing experience, so my expectations were high! Unfortunately the NY Sofitel isn’t what I would call a luxury 5 star hotel. The staff were friendly especially the doorman. But it’s very rundown, the public areas look nice but the luxury twin room on the 15th floor was very tired. Be aware the mini bar is empty and there is no tea and coffee facilities in the room. You can get complimentary tea and coffee from the bar in the morning to take away but no one told us that, so only found out towards the end of the week. On a more positive note, the beds were very comfortable and the location was good.

The best of the best!!!

Customer review rating 5.0/5

Michael N. Families - Confirmed reviews ALL

I’ve stayed in many hotels growing up. But this is the best staff by far. Will never change my stay. Sofitel makes me feel like home for myself and my family.

Dear Michael N., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Zaid

Nice hotel for theater and 5th ave

Customer review rating 2.5/5

Scott Couples - Confirmed reviews ALL

I had a very nice stay. Room was lovely. Enjoyed the bar. Appreciate that the room was made up unlike so many places. However I really object to the urban experience fee. It’s simply dishonest and I will not stay here again.

Dear Scott A., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that urban fees charges have been refunded to your American express on file. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Zaid

Don't hang up on guests who are trying to call your hotel.

Customer review rating 1.5/5

Gordon C. Couples - Confirmed reviews ALL

My experience did not start out well. I called to see if there would be a room available for early check-in and was hung up on twice. At check-in the receptionist did not mention a ~$150/nite hold was put on my credit card. It is fine, just tell me. It would have also been nice to have been told that coffee was served until 11AM and the gym is in the basement. The bell man took my bag and said he would bring it up to my room. After about an hour and half later and no bag, I finally went down to the bag room and grabbed my bag and took it to my room. The experience could only get better, which it did. Unfortunately, I can't recommend you to friends at this point.

Great location

Customer review rating 4.0/5

Brian W. Couples - Confirmed reviews ALL

The hotel is a great location to get around NYC. The hotel does not have the reception as you first go into the building and no immediate bar facility in view. That can be a bit unusual and it felt less like a normal hotel in that regard. However the staff were extremely friendly and helpful in all departments. We visited for Tartan week and the procession started right outside the hotel.

Dear Brian W., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser

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Other web-users rate our hotel

  • 1,360 reviews 9.6/10 Location
  • 2,445 reviews 5.8/10 Room
  • 2,261 reviews 7.1/10 Service
  • 42 reviews 6.4/10 WiFi
  • 746 reviews 3.5/10 Food
  • 610 reviews 6.7/10 Cleanliness
  • 526 reviews 4.6/10 Value
  • 404 reviews 4.9/10 Breakfast

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