سوفيتل Sofitel نيويورك 4 نجوم

For years I am coming to NYC and I admit, hotels are a problem because with the outrageous prices they charge well ... you can only be disappointed because what on hearth can you deliver to justify 300-500$ rates? And then to make things worse ... they followed the Vegas rip-off trick, they now also add as so called "Urban charge" for stuff that has always been included?! Now the Sofitel goes even further because they only charge it and ... you don't even get a bottle of water in the room. They barely recognize your Accor loyalty "oh thank for being a loyal member", "I see we upgraded you" ...humm ... no, I was on stand-by upgrade that I have to pay for (with a minor discount)? Later they must have figured out they forgot the voucher for a free drink ... found it in my room. The hotel itself is seriously dated and this explains probably that this is a 4* only property what is not really up to Sofitel standards. To end on a positive not, staff is very friendly, W44th street is quiet so slept well and location is very central but unfortunately I won't be back

That is my first time at Sofitel NYC. It was a great experience! I asked if it was possible to change my room, and without any questions Erick promptly did so! Extremely friendly staff, comfortable and quiet rooms, not to mention the location. I recommend!

My previous stay at this Sofitel in downtown Manhattan was about 15 years ago. This recent stay has been a huge disappointment. My suite was sad and depressing, looking like a tired 4-star hotel of some American brand in the 1980s. The minibar was empty (not even a plain bottle of water was available). While the suite was pretty large, the bathroom was small, out of fashion with no separate WC. The group ACCOR should not name this hotel Sofitel anymore. It is misleading for the regular customers of this brand, and of other luxury hotels...

What an absolutely painful experience! To be paying $500 a night and have this kind of service is absolutely ridiculous. We checked in and there was one towel in our room. One towel. Show me a hotel room that doesn’t give you at least two and I will be shocked if you show me any who don’t. So they sent up a bunch of towels, we had the room cleaned, and guess what? The next day we have… One towel. Why is the manager shocked that I’m complaining? This is in a host of other issues that have gone on, but this is the most obvious that anybody else traveling, will understand.

It has been my exclusive residence in New York over the past 20 years … but this time is a total disappointment ! If the hotel remains very well located and the bed very confortable, the room need refurbishment to meet current standards for this category. We had a suite and have to ask for coffee, water and all the amenities ! No minibar ! On top of that a very poor hospitality, 20 minutes for check-in, no sense of welcome or care by most of the staff (appart for the restaurant), no treatment as anywhere else as an All Diamond. Given the price which remains the same… value is definitely not good for money ! Time for me to find a new option for my next stay. Too bad !