ibis Birmingham Bordesley Circus 3 sterren

Dear ellenpetravp, Thank you very much for your kind review. It is much appreciated and I can assure you that my colleagues will be delighted to hear that you enjoyed your stay and the ''Dutch dessert''. We hope you had a great time in Birmingham and we look forward to welcoming you back again sometime in the future! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Ms Denotra, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For your comfort in the future, please be advised that hotel staff are available around the clock to assist guests with any issues that may arise; and this instance may have been able to offer you an alternative room to ensure you a more comfortable stay. In terms of your comments about the dogs at the hotel, we are pet friendly hotel and during your stay CRUFTS was taking place- one of the greatest dog event in the world. All pets are admitted at the sole responsibility and supervision of their owners, and I am sorry that this was not up to your liking and for any disappointment caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mihaela Dihonova Hotel manager

Dear Dirk, Thank you for your review and for choosing our hotel. We very much appreciate your comments and recommendations. We welcome all feedback that we receive from our guests and will endeavor to use such feedback constructively. I will share your comments with our team as we strive to continuously improve the quality of our services. As an ALL Gold member you will always get your complimentary drink voucher, free car parking, but as loyal guest we are offering you also early check-in and late check-out up to 2pm for free Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mihaela Dihonova Hotel manager

Geachte Yussuf M., Wij stellen uw opmerkingen over uw verblijf in ibis Birmingham Bordesley Circus erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Mihaela Dihonova Hotel manager

Dear Mr B., We very much appreciate your comments regarding your stay. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for you time in sharing your experience with us. Thank you again for sharing your experience, and we hope that in your travels bring you back to Birmingham, you will choose to stay with us. Sincerely, Mihaela Dihonova Hotel manager