Mercure Birmingham West Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 527 beoordelingen

Beste prijs
garantie
Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, Verenigd Koninkrijk

Omschrijving

Extras van het hotel

  • Modern restaurant en bar met populaire livesportkanalen

  • Recreatiecentrum met zwembad, sauna, stoombad en fitness

  • Huisdiervriendelijk

  • Perfect gelegen bij de M5 met parkeerplaats op het terrein voor maximaal 300 voertuigen

  • Conferentievenue met 17 vergaderruimten

Onze accommodaties

Hotel locatie

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
Verenigd Koninkrijk

Gps:52.513438, -1.976012

Telefoon
Fax +44 121 609 9937

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

HOTEL RESTAURANT

Restaurant 1896 biedt een gastvrije sfeer en een eclectisch menu met internationale lekkernijen. Begin uw dag met een ontbijtbuffet, of sluit de avond af met een keuze uit een menu met de beste Britse en internationale gerechten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  527 beoordelingen

TripAdvisor score  4.5/5  608 beoordelingen

Certificaat van uitmuntendheid 2025

First Class - Thank You Gerry

Tripadvisor-waardering 5.0/5

Andrew R Gecertificeerde beoordeling door TripAdvisor

Fabulous hotel that was made extra special stay by Gerry. Her attention to detail and always going above and beyond for us was overwhelming. Thank you Gerry, we will certainly be back to this hotel. Room was superb, food was fantastic. Lovely and clean and polite staff at all times.

Thank you for your kind feedback. We are thrilled that Gerry’s exceptional service made your stay so memorable and that you enjoyed the comfort of your room and the quality of the food. Your recognition will be shared with the team, and we look forward to welcoming you back soon.

Not a 4* experience at all

Tripadvisor-waardering 3.0/5

valleysgirlreviews Gecertificeerde beoordeling door TripAdvisor

Stayed for one night as part of a coach trip to nearby Christmas markets. For a 4* hotel I thought the whole experience was pretty average hence my rating of 3. The room was fine, comfortable bed, but the bathroom looked like a campsite facility. There was no main light in the bedroom just lamps which was not sufficient really. The worst part of our trip was the food. As part of our coach travel we had an evening meal included. The food was basically again, school trip standard. We were made to feel like we were not as important as the guests who were paying for a meal from the restaurants regular menu. We were carted to the back to the room where our food was basically thrown in front of us. Service was non existent. Absolutely terrible. No smiles, no friendly faces, no willingness to help. We had soup to start which many people had bread rolls for - two people from our family didn’t have a bread roll and when they asked for one they were told ‘we have already cooked more and the ones on the other tables are for people who may have not arrived yet’. Sorry but that just isn’t good enough - we paid for our meal and it’s not for us to plan appropriately to make sure every guest gets what they paid for. Dinner was a serve yourself set up, but nobody told us so we were waiting for someone to take our order. A very poor selection of chicken, sausage and some potatoes. If you weren’t first in the queue, you missed out on the fresh food and then had to wait for them to be replenished, which is fine if someone was actually paying attention to when the food needed to be replaced which they were not. The worst part for me was that staff were clearly plates and then instead of taking them into the kitchen to be disposed off, they were scraping food waste into bins right next to our table. This is awful and should not continue. For a 4* hotel I expected better. Whether we are on a coach trip or not, I do not expect below par treatment and basically be sat next to waste bins with staff acting like it’s the worst thing ever to do their jobs. Very very poor and would not recommend this hotel based on the service and standard of food we received. We have fed this back to the coach company and this review was echoed by many other travellers.

Thank you for taking the time to share your experience. I am very sorry to hear that your stay did not meet your expectations, particularly regarding the dining service and overall presentation. Your feedback about the food service and the handling of waste has been noted and will be shared with the relevant teams to ensure improvements are made.

Fantastic

Tripadvisor-waardering 5.0/5

Dave M Gecertificeerde beoordeling door TripAdvisor

Fantastic service from the colleague on the check in and check desk. Highly recommended and would stay here again. The room was nice and clean and the bed was comfortable

We are delighted that your stay was so enjoyable and that our front desk team made a positive impression. It is wonderful to hear the room and bed met your expectations, and we look forward to welcoming you back in the future.

Avis-klantbeoordeling 4.5/5

Patrick B. Stellen - ALL bevestigde berichten

Hotel met groot aantal kamers. Kamers aan achterkant parking zijn heel rustig. Vraag naar top-floor kamer, dan heb je geen last van rondwandelende bovenburen. Aantal kleerhangers in open kast zijn heel beperkt. Bij verblijf van meerdere dagen is 3 stuks echt te weinig. De safe in de kamer is te klein voor een laptop.

Thank you for your feedback. We are glad you found the rooms quiet and appreciated the value. Your comments regarding hangers and the safe have been noted and will be reviewed to improve future stays.

Avis-klantbeoordeling 3.5/5

Bert R. Alleen - ALL bevestigde berichten

Slechte staat oprit, grote gaten in het wegdek, kamer en bed prima, badkamer te klein en geen fatsoenlijke douche, ontbijt redelijk.

Thank you for your review. We are pleased you enjoyed the friendliness of our staff and the comfort of your room. Your comments about the bathroom, shower and driveway have been noted for review.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 392 beoordelingen 8/10 Locatie
  • 1.037 beoordelingen 6.2/10 Kamer
  • 967 beoordelingen 8.7/10 Service
  • 32 beoordelingen 5/10 Wifi
  • 484 beoordelingen 5.3/10 Netheid
  • 369 beoordelingen 7.7/10 Ontbijt
  • 228 beoordelingen 5.3/10 Wellnessruimte
  • 162 beoordelingen 6.4/10 Zwembad

Mogelijk gemaakt door Trustyou

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Al onze hotels in West Bromwich

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.