Mercure Birmingham West Hotel 4 sterren

A lovely cute place to stay, staff are great. I wished I’d stayed longer. Not far to drive to the city centre. Where everything you need is there. People are friendly and welcoming. I recommend to all my friends to stay here

Visited on trip for work and was really impressed. My room, although quite small had everything that I needed and was super clean. Bed was really comfortable too. The staff at the front desk were really helpful and even the chambermaids were very friendly. I have already recommended this hotel to colleagues based on my experience…and I didn’t even realise that there was a fitness suite and pool when I booked the room!

Had a really lovely stay here for 2 nights. 15/09 - 17/09. Hotel staff were very welcoming and helpful in explaining everything to us. Hotel room was nice and clean, bed was really comfy and the bedding was soft and cosy too. Had a nice little bathroom that was also kept very clean. On our first night we ate in the restaurant, really delicious food and decently priced too. We also had breakfast included so were treated to the buffet spread both mornings, lovely selection and really tasty. Ideally located only being a few minutes off the motorway too. Would recommend staying here.

Our receptionist Yvonne was amazing. She explained what the hotel and facilities had to offer with timings for meals etc. She clearly knows her job and was happy and smiling when we spoke which made for a lovely welcome. 🙏🙂

I stayed here for a work trip after a very long drive from Glasgow. Yvonne on the desk was lovely and welcoming and gave us all the information we needed about the hotel and the transport options for our travel tomorrow. My partner was using the facilities while I was working and she explained all the details to him. The room was small but had everything we could need and was very clean. I was pleasantly surprised with the hotel, better customer service than I’m used to!