Mercure Birmingham West Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 607 beoordelingen

Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
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Extras van het hotel

  • Modern restaurant en bar met populaire livesportkanalen

  • Recreatiecentrum met zwembad, sauna, stoombad en fitness

  • Huisdiervriendelijk

  • Perfect gelegen bij de M5 met parkeerplaats op het terrein voor maximaal 300 voertuigen

  • Conferentievenue met 17 vergaderruimten

Onze accommodaties

Hotel locatie

Mercure Birmingham West Hotel

Birmingham Road
Verenigd Koninkrijk

Gps:52.513438, -1.976012

Toegang en transport


Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice


Restaurant 1896 biedt een gastvrije sfeer en een eclectisch menu met internationale lekkernijen. Begin uw dag met een ontbijtbuffet, of sluit de avond af met een keuze uit een menu met de beste Britse en internationale gerechten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  607 beoordelingen

TripAdvisor score  4.5/5  406 beoordelingen

Certificaat van uitmuntendheid 2024

Appalling experience

Tripadvisor-waardering 1.0/5

Footprints780046 Gecertificeerde beoordeling door TripAdvisor

Our stay at this hotel in West Bromwich from 6th July to 7th July was extremely disappointing. We were in room 347 and encountered a major issue with the air conditioning unit—it was completely non-functional. When we reported the problem to the receptionist, she asked us to call back in 10 minutes, only to ignore our subsequent calls. After multiple attempts, we finally got through, but the receptionist was unhelpful and argumentative, claiming the issue was beyond their control. She offered no proper solution other than a fan, as the hotel was supposedly fully booked. We booked a room with a fully functioning AC, and it is unacceptable that this basic amenity was not provided. The lack of professionalism and poor handling of our concern made the experience even worse. Additionally, when we went to the hotel breakfast the next day, the spread was horrific. When the buffet was going to be refilled, he said ‘in a moment’ which took longer than this. Myself and my partner waited for 25-30 mins and they hadn’t done it, so we decided to leave with an empty stomach. See the pictures below for the appalling breakfast. I do not recommend this hotel and urge management to improve their service and staff training to avoid future disappointments.

Lovely Staff

Tripadvisor-waardering 5.0/5

Oscary D Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

The staff were lovely, Stefan in reception was friendly throughout our stay, and every time we saw him; he would check if we needed anything/ we're okay; he gave us some ideas of places to visit in the city centre. We used the leisure facilities; the window ceiling and sunshine were truly relaxing. But I have to say the most memorable part of our stay was Kelly in the restaurant - she was welcoming and smily every encounter we had - from the early morning when we had breakfast (making sure we knew where everything was & If we needed anything - it was our first time here) to the afternoon when we went to get coffee; she also recommended the facilities on the first day and kept asking how our experience in Birmingham was going, truly kindhearted and sweet person.

Perfect, dog friendly stay

Tripadvisor-waardering 5.0/5

tinyemily Stellen - Gecertificeerde beoordeling door TripAdvisor

Had such a lovely stay on our way to Cornwall. Lady on the desk was friendly, easy check in, even given a dog bowl and tennis ball for our dog. Facilities were lovely, lovely gym, pool and sauna. Room was also super clean spacious and the bed was possibly the comfiest bed I’ve ever slept in! Would stay here again when travelling down south ❤️

Mercure Hotel & Spa

Tripadvisor-waardering 5.0/5

deanandellie Gecertificeerde beoordeling door TripAdvisor

OMG wow wow wow Relaxing break . Hotel was awesome. Clean, huge room, coffee machine etc etc. Spa was fantastic & the massage was another level Great staff Aruna & team was amazing Felt so chillaxed totally recommend this hotel & spa facility. Pool sauna steam room Thank you team All our love & best wishes

Great relaxing day and evening

Tripadvisor-waardering 5.0/5

Kev T Gecertificeerde beoordeling door TripAdvisor

Excellent service, good facilities and food was very nice. Wife booked a spa break for my birthday. Really appreciated the upgrade and decorations in our room for my birthday. Special thanks to Mairita and Gerry for the effort with our room. Will stay here again.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 335 beoordelingen 7.6/10 Locatie
  • 988 beoordelingen 6.5/10 Kamer
  • 841 beoordelingen 8.5/10 Service
  • 33 beoordelingen 6.2/10 Wifi
  • 481 beoordelingen 6.1/10 Netheid
  • 354 beoordelingen 7.5/10 Ontbijt
  • 229 beoordelingen 5.8/10 Goede prijs-kwaliteitsverhouding
  • 170 beoordelingen 5.9/10 Wellnessruimte

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