Mercure Birmingham West Hotel 4 sterren
Avis-klantbeoordeling (ALL beoordeling) 3.9/5 266 beoordelingen
B70 6TU WEST BROMWICH
BIRMINGHAM op 32 km / 20 mijl
M5 JUNCTION 1 op 0 km / 0 mijl
HAWTHORNS op 1 km / 1 mijl
SANDWELL AND DUDLEY op 3 km / 2 mijl
Inchecken vanaf - Uitchecken tot
Dankzij de gastvrije sfeer in ons restaurant is het de ideale plek voor al uw culinaire behoeften. Begin uw dag goed met een ontbijtbuffet met een uitgebreide keuze aan zowel warme en koude opties of sluit uw dag af met ons uitgebreide selectie gerechten.
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Commonwealth Games stay
866jilld Gecertificeerde beoordeling door TripAdvisor
Came up from Sussex for the night to watch some of the games. Staff very helpful. We got there early but reception came & found us when our room was ready. Good breakfast & a comfortable bed. All in all we enjoyed our stay
Dear 866jilld, Thank you for taking the time to leave your feedback. We are happy to see that you enjoyed your stay. We hope to see you back soon. Kind regards, Rad / Front Office
Pretty good value for money, cleaning standards need revising.
lizbet73 Stellen - Gecertificeerde beoordeling door TripAdvisor
The outside of the hotel looks awful but once inside we were surprised at how nice it looked, quite well decorated and a lot more modern inside than on the outside. Plenty of car parking. Nice polite helpful staff. The room was a decent size with a large comfy bed. The room was nicely decorated and generally clean. There were a couple of cleanliness issues, in particular the armchair was absolutely filthy, honestly it was so mucky we didn’t even want to put our bags on it! Not sure why they haven’t chucked it in the bin! Also lots of mucky hand prints on the wall that could easily have been cleaned off. No phone in the room which was unusual. Breakfast was adequate.
Dear lizbet73, Thank you very much for providing your score. We have reported your feedback to the relevant departments in order to take the appropriate measures to address the problems. Kind regards, Rad / Front Office Team
A good quality, good value hotel in easy reach of central Birmingham
VKS99 Gecertificeerde beoordeling door TripAdvisor
A really good place to use as a base to explore this area and a perfect location if you're visiting the Commonwealth Games. The staff were all great - very friendly, welcoming and helpful and you felt like a valued guest. The public areas were well maintained and attractive and the rooms were spotlessly clean - top marks and many thanks to the housekeeping staff. There were also lovely additional (and unexpected) touches - a handwritten postcard saying welcome to Birmingham and a bag of sweets, plus a small packet of seeds - slightly odd, but rather sweet and thoughtful. The bed was very comfy and the temperature in the room was adjustable to suit. The rooms we had (360 and 362) were very quiet. The hotel restaurant has plenty of choice: the food was good, nicely presented and the portions generous. Again, the waiting staff were really great. There was plenty of choice at breakfast too and the hot dishes were checked regularly and replaced when running low. The restaurant was also very clean and tidy, with clear care being taken. Lots of parking space and all seemed secure and well lit. All in all a great stay - thanks very much!
Dear VKS99, Thank you so much for taking the time to leave such a great feedback. We are glad that you enjoyed your stay and the extra touches that we added for Commonwealth Games. Rest-assured your kind comments have been shared and celebrated with the team. We look forward to welcoming you back again. Kind regards, Rad / Front Office
Nana O Gezinnen - Gecertificeerde beoordeling door TripAdvisor
When we first arrived we were disappointed with the exterior but we were pleasantly surprised when we entered the hotel. The reception area was nice and modern. We were given a warm welcome and we were able to check in before 3.00pm. The room itself was pleasant, maybe a bit small . It was clean and modern. We did not use the leisure facilities, so cannot comment, breakfast was good, lots of variety, cold and hot choices.Great price for the fact that the Commonwealth games were happening and most other hotels had doubled their prices.
Dear Nana, Thanks for staying with us; we are delighted you had a nice stay. We look forward to your return to Mercure Birmingham West on another occasion. Kind regards, Rad / Front Office
Linda O Gecertificeerde beoordeling door TripAdvisor
this hotel was lovely from start to finish. When we walked through the door the staff were so friendly and so helpful. We did arrive early and one room was ready the other wasn't, so we had some lunch while we waited. Again the staff were pleasant and friendly. The staff on reception helped with transport to the opening ceremony of the commonwealth games, gave us the information we needed to get round the city. Changed the menu when asked as one of our party had food problems. It was also very clean and rooms were clean. Only on the last day did we have a problem with the milk in the room we didn't have any left in our room by the maids. There had been some on the reception desk the rest of our stay but not the day we needed it. Other than that a very pleasant stay, and would definitely stay again.
Dear Linda, We are very proud of our staff and the service that we provide, it is great to see that the staff were accommodating and friendly during your time with us. We are appreciative of your comments and hope that you will be back soon. Kind regards, Rad / Front Office
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