Mercure Sydney Parramatta bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.396 ulasan

Jaminan Harga
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Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 SYDNEY, Australia

Deskripsi

Keistimewaan hotel

  • 4 ruang konferensi dan acara yang fleksibel

  • Santap bergaya Australia modern di M Restaurant & Bar

  • WiFi, TV LCD dengan Saluran Kabel dan Ruang Kerja

  • Kolam Luar Ruang, Spa, Lapangan Tenis, dan Area Duduk di Teras

  • 10 menit dari Olympic Park dan 40 menit ke Sydney CBD

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Lokasi hotel

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telepon
Fax +61 2 8836 1043

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

M RESTAURANT

Restoran M menyediakan sarapan prasmanan dan menu makan malam a la carte setiap hari. Chef menyajikan menu Australia modern terutama hidangan laut dan steak. Nikmati makan malam di area teras luar ruang selama musim panas.

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Peringkat ALL  4.1/5  1.396 ulasan

Peringkat TripAdvisor  4.0/5  1.102 ulasan

Mercure Parramatta

Catatan Tripadvisor 1.0/5

Resort30487201159 Ulasan TripAdvisor tersertifikasi

The motel was disgusting, mouldy and dirty and looks nothing like the photos. The photos look like when the motel was first built. The bed was hard like a rock and very uncomfortable. The carpets were filthy and stains all over. Would not stay again and charged a fortune to stay. The motel is very outdated and very old furnishings. Very disappointed with the stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have shared your feedback with our Housekeeping and Engineering team. please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With the concept of single use plastic, we are not offering any bin bags inside the bins. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

Disgusting Cleanliness and Terrible Service

Catatan Tripadvisor 1.0/5

Jason W Ulasan TripAdvisor tersertifikasi

This is the second time my partner and I have stayed at the Mercure, however we were disgusted with the cleanliness of the room, with hairs all over the bathroom floor, sink, shower and bed. We checked out within a few hours rather than staying at the hotel and wrote to the management regarding this. We received an email saying thanks for the feedback and to call to discuss in further detail. We have called 4 times now, with no support at all, 2 times the manager was unavailable (no return call ever) and twice explaining to the assistant (who advised the manager was unavailable) the situation who decided to hang up on us when we said we would cc them in response to the managers email so they had a copy. Unfortunately we will never stay there again and would advise against it for others due to the cleanliness (disgustingness of the room) and lack of feedback response from management (they don't help even if they say they will, we've wasted hours now). The pictures don't even show the extent of the hairs in the bathroom and bed.

Dear Jason, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 028836 1000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

RHorne

Catatan Tripadvisor 4.0/5

Trek36717479099 Bisnis - Ulasan TripAdvisor tersertifikasi

Great staff especially the reception team led by Savana Great location and car park Friendly team in kitchen whom had to deal with alot of rude people; Mini Bar should be complimentary for Diamond Mem

Email confirmation not honoured

Catatan Tripadvisor 1.0/5

Robert W Ulasan TripAdvisor tersertifikasi

Fair Trade Case -booked 18 rooms 33 peeps via Accor. Emailed hotel in June & response was room paid in full and confirmed. 4 days from check in & i emailed them & not honouring booking & $1430 more

Good night out

Catatan Tripadvisor 5.0/5

PeterG873 Couples - Ulasan TripAdvisor tersertifikasi

I was really worried after reading the reviews here but honestly I have nothing to complain about. Yes the parking corners are a bit tight but the actual parking is good. Reception was pleasant, gold Accor was recognised, yummy chocolate gift pack, 2 waters and 2 drink vouchers were provided. (Best Accor recognition pack received to date.) yes there is a chlorine smell from the foyer water feature. The bar wasn’t opened at the time we were told it was so we used our drink vouchers after we returned from dinner. Gold member room is on level 6 facing away from the busy road. It was spacious, clean and quiet. Wifi and air con worked well. It’s about a 20 min walk to Parramatta or a street full of fabulous Indian restaurants at Harris Park (not just curries is recommended). There’s a Woolworths supermarket, kfc and McDonald’s across the street. Once the light rail opens there will be a station about a block away. Parking cost $15

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 495 ulasan 8.8/10 Lokasi
  • 1.071 ulasan 6.2/10 Kamar
  • 834 ulasan 7.9/10 Pelayanan
  • 17 ulasan 2.2/10 Internet
  • 479 ulasan 5.2/10 Kebersihan
  • 247 ulasan 4.2/10 Fasilitas
  • 245 ulasan 4.3/10 Makanan
  • 227 ulasan 4.9/10 Sarapan

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