ノボテル ブリュッセル シティ サントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,504 件のレビュー

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Rue de la Vierge Noire 32, 1000 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • 市中心部の立地

  • グリーンキー認証を取得

  • 地下鉄デ ブルッケール駅に直結

  • 無料の高速Wi-Fi

  • スタイリッシュなレストラン「GourmetBar」、自然光が入るモジュール式会議室11室

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ホテル所在地

ノボテル ブリュッセル シティ サントル

Rue de la Vierge Noire 32
1000 ブリュッセル
ベルギー

GPS:50.850937, 4.350372

電話番号
ファックス +32 2 505 50 00

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GOURMETBAR

季節のおすすめ、世界各国の定番料理、郷土料理、特別な地元のお飲み物など、さまざまなメニューをご用意しています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,504 件のレビュー

トリップアドバイザーの評価  4.2/5  3,836 件のレビュー

2025エクセレンス認証

BEDBUGS

トリップアドバイザーの評価 1.0/5

LuisLoorNYC トリップアドバイザー認証口コミ

The room has BEDBUGS, I woke up with lots of bites in my back, I check out that moment and show concierge a picture of my back, she responded it might be BedBugs like it’s something común in that hotel and they won’t offer me any compensation I spend $850 for 1 night which in Europe it’s a outrageous! do not stay in this hotel!

Dear Guest, Thank you for informing us of your concerns during your stay. Immediately after you reported the issue, the room was thoroughly inspected by our housekeeping and technical teams. No evidence of bedbugs or any other pests was found, neither in the room nor in surrounding rooms. As a precautionary measure, the room was nevertheless taken out of service and checked again, in line with our internal procedures. We would also like to clarify that we do not understand the amount you mention, as our billing records show that the total paid for your stay was €264,47, which is significantly lower than the figure stated in your review. We regret that you experienced discomfort. However, based on the inspections carried out, we cannot confirm the presence of bedbugs, nor the statements made online. Posting or threatening to post damaging reviews that contain incorrect information does not reflect the facts established during and after your stay. Regards, Marc UYTTERHOEVEN, General Manager

Family christmas markets

トリップアドバイザーの評価 4.0/5

Richard S トリップアドバイザー認証口コミ

Fantastic hotel and we had a great family room which was comfortable and peaceful . Ideally situated for the Christmas markets and for sightseeing. The staff at reception were very friendly and attentive and I would recommend this hotel in Brussels . The only thing that stops me awarding 5stars was the cost if breakfast. 26 euros each meant 104 euros for our family of four per morning was something we simply couldn't afford so we had to eat out in the morning. Apart from this we all loved the hotel,well done novatel

Dear Richard, We appreciate the time you have taken to share your feedback. We’re delighted that your family enjoyed the comfort of our spacious rooms and the tranquility of your stay. Our team takes great pride in creating a welcoming environment for families, and it’s wonderful to hear this contributed to your positive memories. That said, we regret that the breakfast pricing affected your plans. While we aim to offer a varied buffet with local and international options, we also provide an express breakfast for guests seeking lighter choices at a reduced rate. Additionally, we'd like to highlight that breakfast for kids up to 16 years old are free of charge, which could have potentially reduced the cost for your family. On a positive note, we’re thrilled our central location made exploring Brussels’ festive markets so convenient for your family. Our reception colleagues appreciate your kind words and send their warmest regards. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

お客さまの声 4.0/5

Masafumi A. ビジネス - 確認済みレビュー すべて

これまでの滞在のなかで、一番客が多かった。

Masafumi Ata様、 貴重なご意見をお寄せいただき誠にありがとうございます。 スタッフの対応についてお褒めの言葉をいただき、感謝申し上げます。 ただし、食事面でのご指摘は真摯に受け止めます。 加えて、立地の利便性がご滞在の支えとなれば幸いです。 またのご来館を心よりお待ちしております。 Marc UYTTERHOEVEN, General Manager

Great Loacation

トリップアドバイザーの評価 4.0/5

AT226677 トリップアドバイザー認証口コミ

The location of this hotel is excellent. So close to walk for shopping, grand place and lots of restaurants. Saint Katherine metro just a few minutes walk away. We walked when arriving from central station and took just over 10 minutes. Reception friendly and an easy check in. Hotel is very clean. The rooms are very spacious and had a comfortable sleep each night. Fridge in the room but no spoons. Only issue was the dated TV, the HDMI/USB slots in the wall were loose didn't work. Checked previous reviews and this has been mentioned before but clealy not been addressed by the hotel. Would stay here again.

Dear Guest, Thank you for this review. We are delighted you found our reception team welcoming and appreciated the seamless check-in process. Our dedicated staff takes great pride in maintaining high hygiene standards across all areas. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take note of your comments and will share them internally. Nonetheless, we are thrilled you enjoyed our central position near Saint Katherine metro and had restful nights in our comfortable bedding. We look forward to welcoming you back on a future visit. Best wishes, Marc UYTTERHOEVEN, General Manager

お客さまの声 4.5/5

Yumi T. ご友人 - 確認済みレビュー すべて

初めてのベルギー滞在で不安もありましたが、チェックイン時のフロントの方が親切で、その後もすべて快適でした。

こんにちはYumiさん、 ご感想をお寄せいただきありがとうございます。 チェックイン時から終始快適にお過ごしいただけたとのことで、光栄です。 親身なサービスと朝食の質にご満足いただけたようで、スタッフ一同喜んでおります。歴史的な教会を望める立地も旅の思い出に加わったでしょうか。 またのご来館を心よりお待ちしております。 Marc UYTTERHOEVEN, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 71 件のレビュー 9.2/10 バー＆飲料

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