Novotel Brussels City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 3.587 ulasan

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Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
Novotel Brussels City Centre - Image 3
Novotel Brussels City Centre - Image 4
Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgia

Deskripsi

Keistimewaan hotel

  • Lokasi di pusat kota

  • Bersertifikasi 'Green Key'

  • Akses langsung ke metro De Brouckère

  • WiFi berkecepatan tinggi gratis

  • Gourmet Bar trendi, 11 ruang rapat modular dengan pencahayaan alami

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Lokasi hotel

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgia

GPS:50.850937, 4.350372

Telepon
Fax +32 2 505 50 00

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

GOURMETBAR

Menu kami begitu beragam seperti kota ini, dengan aneka menu musiman, hidangan klasik internasional, sajian regional, dan minuman lokal istimewa.

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Peringkat ALL  4.5/5  3.587 ulasan

Peringkat TripAdvisor  4.0/5  3.779 ulasan

Very good

Catatan Tripadvisor 4.0/5

delagioventu Bisnis - Ulasan TripAdvisor tersertifikasi

Excellent hotel, really very good level, professional check-in and everything. Excellent position, hard to beat this, public parking near, only thing is maybe breakfast. The room is a bit coldish, although the quality of the breakfast is very good.

Dear Giove, Thank you for taking the time to share your review. We are delighted that you found our hotel to be of a very good level and that our location was convenient for your travel needs. It is great to hear that the professionalism during check-in added positively to your stay and that the proximity to public parking facilities was beneficial. However, we are sorry to hear that the room temperature did not meet your full comfort. While we ensure our rooms have manual temperature controls and additional heaters for our guests' convenience, we apologize if this aspect was not satisfactory during your visit. Finally, we are pleased that the quality of our breakfast offerings met your expectations. Our full buffet breakfast, complete with a wide variety of options, is designed to cater to the diverse tastes and preferences of our guests. We hope that you were able to start your day with a satisfying meal. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Marc UYTTERHOEVEN, General Manager

Average stay

Catatan Tripadvisor 3.0/5

jennykp Ulasan TripAdvisor tersertifikasi

We booked a family room last weekend for two children and two adults for two nights. Check in was good, room didn't have one of the children's bed, additional towels or enough water. Reception organised housekeeping to help immediately. However, we were provided 1x water between 4x people and when I asked for more, I was given an extra one but was advised that its only 1 per room which I found a bit silly. Room was a good size (but there was a musty smell) and shower was hot with good pressure. The other thing I really didn't like that was the pool area wasn't managed well at all on Sunday evening. No staff, no towels, towels left on unused sunbeds so others couldn't use it etc. I did call reception to ask for towels, after 20mins they still hadn't arrived. Location was very good.

Dear Jenny, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found the check-in process smooth and the room spacious. Our aim is to provide a comfortable and accommodating environment, so it's great to know that you enjoyed the hot shower with good pressure. Nonetheless, we apologize for any inconvenience regarding the children's bed and additional towels not being prepared upon your arrival. While we are glad our team could assist promptly, we understand the disappointment with the water provision; we will certainly consider your feedback for future improvements. Moreover, we regret to hear about the musty smell you encountered and will be looking into this matter. We are also sorry for the lack of management at the pool area; your experience is not indicative of the high standards we strive to uphold. Finally, we are delighted you appreciated our hotel's ideal location in the heart of Brussels. It is ideally positioned for guests to enjoy the array of local attractions and dining experiences. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Marc UYTTERHOEVEN, General Manager

Excellent location would definitely book again

Catatan Tripadvisor 5.0/5

322nusrats Ulasan TripAdvisor tersertifikasi

Excellent location with all the major attractions surrounded by a number of eateries. Everything was within walking distance u can just walk around and enjoy Brussels . The hotel was also up to the mark with an excellent room . comfortable and clean . Highly recommended

Dear Nusrat, Thank you very much for your kind review. We are truly grateful for your kind words and thrilled that your stay at Novotel Brussels City Centre was enjoyable. It is wonderful that our central location contributed positively to your visit, allowing you to easily explore Brussels and its attractions. We're also delighted to hear that our selection of rooms met your expectations in terms of comfort and cleanliness. Moreover, the proximity to various dining options certainly adds to the convenience for our guests. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Good despite AC issues

Catatan Tripadvisor 4.0/5

ianrod10 Keluarga - Ulasan TripAdvisor tersertifikasi

Our stay was great overall... Our only issue was the AC. The room was relatively warm despite trying to adjust the temperature. Even my little boy was sweating as he slept. Room was clean, had good space. Hotel staff was helpful . The hotel was located perfectly- close to Grand Place, main points of interest, good dining, shopping, etc.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found the room spacious and appreciated its cleanliness, along with the helpfulness of our staff. It is always rewarding to know that our guests notice the effort we put into maintaining a welcoming environment. However, we regret to hear about the discomfort you experienced due to the temperature in your room. While our rooms are equipped with manual temperature control and additional fans upon request, we understand that these solutions did not adequately address your needs at the time. Your comfort is our priority, and we are looking into this matter to ensure our guests' satisfaction. Nonetheless, we are pleased that you loved our central location, which offers easy access to Brussels' main attractions and shopping areas. The Novotel Brussels City Centre is indeed perfectly situated for guests to enjoy everything the city has to offer. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Good location, nice rooms, wonderful housekeeping staff, but...

Catatan Tripadvisor 3.0/5

scottkP7799QL Ulasan TripAdvisor tersertifikasi

Not much charm, but this hotel is well located, clean, and modern. There are scooters and bikes you can rent nearby (we used the Lime bikes), and the central trail station is about a 12-15 minute walk away. Housekeeping is fab. The two negatives we encountered: 1. There is no easy to access coffee in the hotel. The room has instant coffee. The lobby restaurant costs extra. If you like coffee in the morning, you need to head out into the neighborhood. (I liked izy Coffee and Comptoir Oriental des Caffes, which had 30 different varieties available, and friendly baristas to help you choose.) 2. We had a front desk staffer insist on scheduling a taxi for us to get to the airport. She said it would be cheaper than an Uber. It was not (50 Euro vs. 35 for Uber.) To make matters worse, she booked the taxi at the wrong time, so we had an angry taxi driver waiting for us when we returned to the hotel around lunchtime to head to the airport. I feel like hotel desk staff should be working for their guests, not for some taxi company that gives them a referral bonus.

Dear Scottkp, Thank you for taking the time to share your review. We are delighted that you found our rooms to your liking and appreciated the cleanliness and modernity of our hotel. It is wonderful to hear such positive comments about our housekeeping team, who work tirelessly to ensure the comfort and satisfaction of our guests. However, we apologize for the inconvenience you experienced with morning coffee access and the taxi service. While we do not provide a coffee menu in the rooms, our guests can enjoy a variety of coffee options, including cappuccinos and espressos, in our breakfast area. Moreover, regarding the transportation service, our aim is to provide accurate and cost-effective travel options, and we regret that this was not the case for you. We also sincerely apologize for the confusion with the taxi booking and understand the frustration it may have caused. We will follow up on this with our team to prevent such occurrences in the future. Finally, we are pleased that you enjoyed our hotel's prime location, which is indeed well-placed for exploring the city and its attractions. We trust that the nearby rental options for scooters and bikes provided you with an enjoyable way to see Brussels and that the proximity to the central train station added to the convenience of your stay. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.010 ulasan 9.5/10 Lokasi
  • 2.061 ulasan 7.6/10 Kamar
  • 1.880 ulasan 8.5/10 Pelayanan
  • 36 ulasan 7.6/10 Internet
  • 1.082 ulasan 8.1/10 Sarapan
  • 793 ulasan 7.8/10 Kebersihan
  • 427 ulasan 6.5/10 Kolam
  • 252 ulasan 6.4/10 Kebugaran/olah raga

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