Novotel Brussels City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 3.531 ulasan

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Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
Novotel Brussels City Centre - Image 3
Novotel Brussels City Centre - Image 4
Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgia

Deskripsi

Keistimewaan hotel

  • Lokasi di pusat kota

  • Bersertifikasi 'Green Key'

  • Akses langsung ke metro De Brouckère

  • WiFi berkecepatan tinggi gratis

  • Gourmet Bar trendi, 11 ruang rapat modular dengan pencahayaan alami

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Lokasi hotel

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgia

GPS:50.850937, 4.350372

Telepon
Fax +32 2 505 50 00

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

GOURMETBAR

Menu kami begitu beragam seperti kota ini, dengan aneka menu musiman, hidangan klasik internasional, sajian regional, dan minuman lokal istimewa.

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Peringkat ALL  4.5/5  3.531 ulasan

Peringkat TripAdvisor  4.0/5  3.771 ulasan

Good location, nice rooms, wonderful housekeeping staff, but...

Catatan Tripadvisor 3.0/5

scottkP7799QL Ulasan TripAdvisor tersertifikasi

Not much charm, but this hotel is well located, clean, and modern. There are scooters and bikes you can rent nearby (we used the Lime bikes), and the central trail station is about a 12-15 minute walk away. Housekeeping is fab. The two negatives we encountered: 1. There is no easy to access coffee in the hotel. The room has instant coffee. The lobby restaurant costs extra. If you like coffee in the morning, you need to head out into the neighborhood. (I liked izy Coffee and Comptoir Oriental des Caffes, which had 30 different varieties available, and friendly baristas to help you choose.) 2. We had a front desk staffer insist on scheduling a taxi for us to get to the airport. She said it would be cheaper than an Uber. It was not (50 Euro vs. 35 for Uber.) To make matters worse, she booked the taxi at the wrong time, so we had an angry taxi driver waiting for us when we returned to the hotel around lunchtime to head to the airport. I feel like hotel desk staff should be working for their guests, not for some taxi company that gives them a referral bonus.

Dear Scottkp, Thank you for taking the time to share your review. We are delighted that you found our rooms to your liking and appreciated the cleanliness and modernity of our hotel. It is wonderful to hear such positive comments about our housekeeping team, who work tirelessly to ensure the comfort and satisfaction of our guests. However, we apologize for the inconvenience you experienced with morning coffee access and the taxi service. While we do not provide a coffee menu in the rooms, our guests can enjoy a variety of coffee options, including cappuccinos and espressos, in our breakfast area. Moreover, regarding the transportation service, our aim is to provide accurate and cost-effective travel options, and we regret that this was not the case for you. We also sincerely apologize for the confusion with the taxi booking and understand the frustration it may have caused. We will follow up on this with our team to prevent such occurrences in the future. Finally, we are pleased that you enjoyed our hotel's prime location, which is indeed well-placed for exploring the city and its attractions. We trust that the nearby rental options for scooters and bikes provided you with an enjoyable way to see Brussels and that the proximity to the central train station added to the convenience of your stay. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

A good hotel…just don’t let them order you a cab.

Catatan Tripadvisor 4.0/5

433amyt Keluarga - Ulasan TripAdvisor tersertifikasi

A solid 3-star hotel in a great location. Very clean, very well sound-proofed. The street scene outside was lively every night but our room was quiet. A word of caution: when you check out, don’t let the front desk order you a cab with the promise of a better rate. The woman I interacted with was very insistent that she must do this for me. But as I learned, it’s not a good rate at all…it’s about 75% more than you would pay if you just ordered your own Uber. The hotel must get kickbacks from the cab company. It was a very frustrating way to end what was otherwise a good stay.

Dear Guest, Thanks for your review about our hotel. We are pleased that you appreciated the hotel's cleanliness and found our sound-proofing effective. It's always rewarding to hear that our efforts to provide a clean and peaceful environment are recognized. Nonetheless, we apologize for the inconvenience you faced with the cab service arranged by our front desk. Our guests' satisfaction is paramount, and we never intend for such situations to result in overcharging. We will review our procedures to ensure transparency in all our services and to prevent similar occurrences in the future. Finally, it is wonderful that you loved our central location, which offers a vibrant street scene and proximity to local attractions. The Novotel Brussels City Centre's prime location is indeed perfect for guests who wish to explore the city. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Definitely not an upscale hotel or 4 star hotel

Catatan Tripadvisor 2.0/5

bbd21 Ulasan TripAdvisor tersertifikasi

Definitely not an upscale hotel or 4 star hotel. This would be classified as a motel in American standard. Paint is chipping off, carpet have stains, some towels have funky smell. ac is limited. 1 water bottle for entire family of 4 for a 2 night stay. Front desk staff not friendly. Not recommended.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your stay did not fully meet your expectations. Our hotel aims to provide a comfortable and pleasant environment, and we regret to hear about the issues you encountered with the room conditions. We take great pride in maintaining our facilities and appreciate you bringing these concerns to our attention. We offer air conditioning with manual temperature control in every room, and it saddens us to learn that it did not meet your needs. We understand the importance of hydration and apologize if the complimentary water provided was not sufficient; our reception is always ready to assist with additional amenities upon request. We truly regret if the level of service at the front desk appeared to be unsatisfactory. Our team strives to offer a warm and welcoming experience to all our guests, and it is disheartening to hear that we fell short in this regard. We will follow up on this with our team to ensure our service aligns with the high standards our guests expect from us. We look forward to welcoming you very soon. Best regards, Marc UYTTERHOEVEN, General Manager

Average hotel in a central location

Catatan Tripadvisor 3.0/5

Kimcote71 Keluarga - Ulasan TripAdvisor tersertifikasi

Hotel is situated very close to the main attractions in Brussels. The rooms are clean and decor is nice. Breakfasts are well catered and plenty of room to eat and not be rushed. The hotel has some nice touches like having a free games console in the lobby, which the children enjoyed. The downsides are the price per night was expensive for what the hotel is. The pool is not very big and is only 90cms deep. Also some of the staff seem a bit stand off ish. But I suspect this is more a Brussels thing, as there isn’t much warmth in this capital city. So in short, it’s just an average hotel given the price and facilities

Dear Guest, Thanks for your review about our hotel. We are delighted that you appreciated the cleanliness of our rooms, the decor, and the extensive options at breakfast. It is pleasing to hear that the complimentary games console in the lobby was a hit with the children, contributing to a memorable stay for your family. However, we apologize for any perception of our hotel being overpriced and for the pool not meeting your expectations in terms of size and depth. We strive to provide a value that corresponds with the quality amenities and prime location we offer. Regarding your experience with our team, our staff is trained to provide warm and professional service, though we understand that personal interactions can vary and we sincerely regret any instance where we may not have met your expectations. We value your insights and will take them into consideration to enhance our guest experience. Finally, we are pleased that our central location enabled you to explore the main attractions of Brussels with ease. Our proximity to local sights is something we are very proud of, and we are glad it contributed positively to your visit. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Good central hotel

Catatan Tripadvisor 5.0/5

soccer789300 Ulasan TripAdvisor tersertifikasi

Good central hotel, room was spotless and spacious. Staff friendly and welcoming. We did not avail of breakfast. They have a games console beside the reception. Only one slight issue, few things in the spa area didn't work the first day but most issues resolved the next day.

Dear Guest, Thank you for reviewing your recent experience. It is heartening to hear that you enjoyed your stay at our establishment. We are delighted that you found your room to be immaculate and spacious, and that our staff's friendliness contributed positively to your visit. Our team takes great pride in maintaining our rooms to the highest standard and providing warm hospitality to all our guests. Nonetheless, we regret that you encountered some issues within our spa area initially. We always aim to provide top-notch facilities for our guests' relaxation and enjoyment, so we are glad to know that the situation was promptly resolved the following day. We appreciate your understanding and patience in this matter. Finally, our central location is indeed one of the aspects guests love most about their stay with us, allowing easy exploration of the vibrant city of Brussels. We also hope you had the chance to enjoy our entertainment options, such as the games console by the reception, during your stay. We hope to have the pleasure of welcoming you back in the future, perhaps to enjoy our full range of amenities, including our delectable breakfast options. Best wishes, Marc UYTTERHOEVEN, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.934 ulasan 9.5/10 Lokasi
  • 2.020 ulasan 7.6/10 Kamar
  • 1.834 ulasan 8.6/10 Pelayanan
  • 38 ulasan 8/10 Internet
  • 1.087 ulasan 8.2/10 Sarapan
  • 778 ulasan 7.6/10 Kebersihan
  • 250 ulasan 6.2/10 Kebugaran/olah raga
  • 6 ulasan 5.7/10 Pantai

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