Mercure Hotel Ingolstadt 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 698

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Opis

O hotelu

  • Parking at the hotel.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Modern leisure area

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

Pozycja GPS:48.727686, 11.413234

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Extensive breakfast buffet daily with many tasty offerings. If requested, breakfast is served in your room.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 698

Ocena TripAdvisor  4.0/5  Liczba opinii: 388

Dont hesitate! The best choice in ingolstadt

Ocena na stronie TripAdvisor 5.0/5

troopytroopy Rodziny - Opinia zatwierdzona w TripAdvisor

Perfect hotel, if you are passing by ingolstadt, rooms are clean and well furnished. Perfect breakfast with freshly baked croissants at place. The only disadvantage is opening hours of gym. Value for money: 5/5 Bu car, It is only 15min from Audi museum and 17min from Ingolstadt village Parking is just 4eur/night

Na jedną noc ujdzie.

Ocena klientów 2.5/5

Anonimowo Rodziny - Opinie potwierdzone ALL

W hotelu z 4 gwiazdkami spodziewałem się klimatyzacji w pokoju. Sierpniowa noc była ciężka do zniesienia.

Dear Mr. B., Thank you so much for sharing your experience with us, We are really sorry to hear that your stay was not as pleasant as you expected. We hope that you give us another chance so you can enjoy the real "Mercure Ingolstadt experience". Best regards Mariana Herrnández

Udany pobyt

Ocena klientów 4.5/5

Adam Rodziny - Opinie potwierdzone ALL

Przenila i pomocna obslugaPokoj super ptzystosowany do potrzeb osoby niepełnosprawnej.Syn mial rowniez super pokój polaczony z moim wiec w kazdej chwili mogl mi pomoc.

Dear Mr. O., Thank you very much for your comment regarding your stay. We are really happy to hear that you and your son had a pleasant stay and hope to see you again soon. Best regards Mariana Hernández

OK

Ocena klientów 4.5/5

$t Pary - Opinie potwierdzone ALL

Solidny hotel z i miłą obsługą. Wszystko zgodnie ze standardem i oczekiwaniami. Wygodne łóżka, czysto, praktyczna łazienka (może tylko wentylacja nieco za słaba), ciepło, darmowe wi-fi dobrze działające. Jedynym zaskoczeniem była opłata za parking - drobna, 2 EUR - jednak w podróży darmowy parking i wi-fi to podstawowe zalety, dziś już oczywiste jak ciepła woda w hotelowym kranie. Bardzo dobre śniadanie. W sumie - polecam!

Dear Tomasz S., We very much appreciate your comments regarding your stay at the Mercure Hotel Ingolstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Hernández Front Office Agent

Appalling Service and Management: A Hotel to Avoid!

Ocena na stronie TripAdvisor 1.0/5

tungjj Opinia zatwierdzona w TripAdvisor

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 239 Liczba opinii 8.2/10 Lokalizacja
  • 476 Liczba opinii 7.3/10 Pokój
  • 395 Liczba opinii 9.3/10 Obsługa
  • 11 Liczba opinii 9.4/10 Internet
  • 325 Liczba opinii 9/10 Śniadanie
  • 321 Liczba opinii 7.5/10 Komfort
  • 167 Liczba opinii 8.1/10 Czystość
  • 133 Liczba opinii 3.2/10 Jedzenie

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