美居巴黎加尼叶歌剧院水疗酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,184 评论

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美居巴黎加尼叶歌剧院水疗酒店 - Image 1
美居巴黎加尼叶歌剧院水疗酒店 - Image 2
美居巴黎加尼叶歌剧院水疗酒店 - Image 3
美居巴黎加尼叶歌剧院水疗酒店 - Image 4
4 rue de l 'Isly, 75008 巴黎, 法国

描述

酒店其他优惠

  • 酒店位于巴黎市中心，靠近加尼叶歌剧院。获得旅游与残障保障相关认证

  • 巴黎歌剧院 Hysope® 水疗中心：土耳其浴室、按摩小屋、健身房...

  • 客房送餐服务时间为上午 7 点至晚上 11 点

  • 露台：安静的室内露台，带植物墙

  • 步行 4 分钟即可抵达合作伙伴开设的停车场

我们的客房

酒店位置

美居巴黎加尼叶歌剧院水疗酒店

4 rue de l 'Isly
75008 巴黎
法国

GPS:48.874806, 2.326376

电话
传真 +33 1 43 87 32 22

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

BAR

酒吧中央围绕着一张长凳，旁边一棵充满建筑美感和诗意气息的树，是聚会、聊天和分享美居精选葡萄酒的理想去处。布置有植物墙的舒适室内露台

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  2,184 评论

TripAdvisor 评级  3.9/5  1,639 评论

卓越奖 2025

Only go if you want to pay double and be lied to!

Tripadvisor 评级 1.0/5

Junaid S 经 TripAdvisor 认证的评论

This hotel lies. Do not use. They have charged me for my room twice. They have taken the money from my account twice and they refuse to admit it even though I have evidence of two payments being taken out my account. Avoid this hotel at all costs. It may be nice location but is it worth being charged double for? No! Very unhelpful staff. Very poor service. Stealing money for their own gain and then lying about it.

Dear Mr. Saleem, Thank you for taking the time to share your feedback, and we are sincerely sorry that your experience with us left you feeling disappointed. We fully understand your concern and sincerely regret the frustration caused by this situation. As previously explained on several occasions, the first amount taken was a pre-authorization, not an additional payment. This procedure is standard in hotels to secure funds at check-in and is automatically released after check-out once the final payment is confirmed. We have provided you the official payment receipt showing this deduction and have encouraged you to forward this documentation to your bank to help clarify the transaction. Unfortunately, we do not have control over the delay in releasing the pre-authorized amount, which depends entirely on your bank’s internal processing time. This can sometimes take up to 7 working days. While we’ve made every effort to explain this and assist you as clearly and promptly as possible, we regret that our explanations have not been accepted. We remain at your disposal should the situation persist beyond the standard processing delay and will gladly continue to assist you if needed. Thank you for your understanding, Soline - Assistant Front Desk Manager

We are heartbroken

Tripadvisor 评级 1.0/5

Raquel P 经 TripAdvisor 认证的评论

My husband and I have been staying at the Mercure Opéra Spa here in Paris since April 19th. This is our fifth night. During all these days, we’ve been bringing selected wine bottles to our hotel room — wines we enjoyed throughout the trip. We brought them up because we’re wine label collectors and also run an Instagram account called Wine Magicians. These bottles were being kept in the room — please note: they were empty, some even with the corks still on, and stored inside the closet, above the minibar. They were not on the floor. They were not in the trash. Each of these bottles was carefully chosen and purchased during our stay in Paris. We tasted each one with the intention of photographing the labels and removing them tonight, before continuing our trip to Italy tomorrow morning (to Franciacorta, in fact, precisely because of the wine). So imagine our shock when we arrived in our room tonight to find all of our bottles gone. The housekeeper simply threw them away. All of them! These were not trash. They were not in a garbage bin or lying around. They were clearly stored carefully. My husband is truly heartbroken. He is a wine lover, and he put thought and care into choosing each bottle. This was supposed to be a beautiful memory for us — the labels were to be souvenirs of our week in Paris. This loss is irreparable. Even if we wanted to try and replace them, today is our last day in Paris. We have no way of finding, buying, and drinking those six wines all over again. Worse still, we hadn’t even photographed the labels yet — we had planned to do it tonight, just before removing them. Someone entered our room to clean and discarded what was clearly not garbage. I honestly don’t even know what to ask the hotel for in terms of compensation, because this goes beyond money. The frustration is enormous, and the emotional loss for us is very real — someone threw away the memories of our week in Paris. My husband is EXTREMELY UPSET, and I told him we would speak to the manager today, but we have a full day of tours scheduled and don’t know what time we’ll be able to talk to the hotel. Tomorrow, we leave for Gare de Lyon at 6:30 a.m. What happened is unacceptable. We’ve lost a part of our story, and the labels tha we wanna tô keep to remember our trip to Paris.

Dear Madam, Dear Sir, On behalf of the entire team at Mercure Paris Opéra Spa, please accept our most sincere apologies for the unfortunate incident that occurred in your room. We completely understand the sentimental and personal value these wine bottles held for you. Carefully chosen throughout your stay and meant to be preserved as meaningful keepsakes. We are truly sorry that one of our housekeeping staff mistakenly discarded them. Please be assured that this was in no way intentional and does not reflect the level of care and respect we strive to provide for our guests. We understand how upsetting this must be, especially given your passion for wine and your dedication to collecting labels as part of your journey. For this reason, as soon as you brought this matter to our attention, our entire team immediately mobilized to correct the error. We were able to successfully retrieve four out of the six bottles, and we have purchased the two missing ones. It was important to us to do everything possible to make up for this mistake. We have since had the opportunity to speak with you about the situation, and we are truly pleased to know that you were satisfied with our responsiveness and the solution we provided. We sincerely hope you enjoyed your time in Paris, and that the rest of your journey through Italy is going wonderfully — especially your visit to Franciacorta, which we’re sure will be filled with memorable wine discoveries. Once again, please accept our sincere apologies for this regrettable mistake and we hope to welcoming you again. Regards from Paris, Philippine - Front Office manager

Great stay

Tripadvisor 评级 5.0/5

Uly M Couples - 经 TripAdvisor 认证的评论

It was my second stay at this hotel and it ws just as comfortable, friednly and pleasant.The only two concerns are 1) that the bathtub had no handles for holding on when showering and the floor of the bath tub is very smoothl and 2) the shower gel etc are mounted high for shower so a guest using the bath wil have to stand up regularly to get the shwoer gel and with the bath floor being very smooth and no grab bars- this is a safety concern.

Dear Uly, Thank you for sharing your feedback following your recent stay with us. We’re delighted to hear that your second visit was just as comfortable, friendly, and pleasant as your first. It’s always a pleasure to have the opportunity to welcome back valued guests like you! We appreciate you highlighting your concerns regarding the absence of grab bars, the positioning of the shower amenities, and the smooth surface of the tub. Please rest assured that we will share these points with our technical team as suggestions for future improvements. We look forward to welcoming you back soon and providing an even better experience. Warm regards, Chau - Front Desk

Good option near Opera Garnier

Tripadvisor 评级 5.0/5

Jetro7 经 TripAdvisor 认证的评论

Good location, near Opera Garnier and main department stores (Printemps, Galeries…). Staff is nice, check in is quick and efficient. Rooms are small but very well equipped. Each and every square inch is optimised. The entire property is very well kept, rooms and lobby are very clean.

Dear Sir, Thank you very much for taking the time to pen down a few words of your experience in our hotel. We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Leandre - Front Desk.

Small beds

Tripadvisor 评级 4.0/5

tripper51 经 TripAdvisor 认证的评论

Smallest room and beds EVER. I once stayed in an Ibis on my own in Amsterdam and had a small room, but this twin room was smaller. 4 nights and I fell out of bed twice. The hotel as a whole was great, just the room and bed size. Breakfast was nice. Close to Metro stations and tourist buses.

Dear Madame/Monsieur, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Paris Opéra Garnier Hotel & Spa. We’re glad to know you enjoyed the overall experience at our hotel, particularly our breakfast offerings and our convenient location close to Metro stations and tourist buses. We are sorry to hear that the room and bed size did not meet your expectations. Our hotel, housed in a charming Parisian building, offers a variety of room categories, including more spacious options that might better suit your needs. For your future visits, please don’t hesitate to reach out, and we will do our best to provide a room that offers greater comfort. We appreciate your feedback and hope to have the opportunity to welcome you again for an improved stay. Warm regards, Mathilde - Reception

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其他网络用户评价我们的酒店

  • 668 评论 9.6/10 位置
  • 886 评论 6.2/10 房间
  • 969 评论 9.3/10 服务
  • 7 评论 6.1/10 上网
  • 548 评论 3.4/10 舒适度
  • 365 评论 9/10 早餐
  • 269 评论 9.3/10 清洁度

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