Mercure Hotel Berlin Tempelhof bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.415 ulasan

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Mercure Hotel Berlin Tempelhof - Image 1
Mercure Hotel Berlin Tempelhof - Image 2
Mercure Hotel Berlin Tempelhof - Image 3
Mercure Hotel Berlin Tempelhof - Image 4
Hermannstrasse 214-216, Eingang Rollbergstrasse, 12049 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Kamar hotel seluas 24 m² atau lebih

  • Memiliki 10 ruang pertemuan dengan berbagai ukuran

  • Konektivitas transportasi umum yang sangat baik ke pusat kota

  • Parkir aman di garasi parkir

  • Sarapan yang istimewa

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Lokasi hotel

Mercure Hotel Berlin Tempelhof

Hermannstrasse 214-216, Eingang Rollbergstrasse
12049 BERLIN
Jerman

GPS:52.478378, 13.426339

Telepon
Fax +49 30 62780111

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RIX

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Peringkat ALL  4.5/5  1.415 ulasan

Peringkat TripAdvisor  4.0/5  936 ulasan

no sir, i dont have time for your prove of payment. come back tomorrow at 7:00am

Catatan Tripadvisor 2.0/5

Guy L Ulasan TripAdvisor tersertifikasi

booked by a 3rd party with a very friendly customer service. 1 st experience at reception, aweful. grab some popcorn if you please: - sir i dont have your booking. what was your name again? well i already called that i was later than planned and i already mailed my booking. 1day ago and all was well thay said... - sir you dont have breakfast with your stay. well, it says on my reservation, as you can read by now too, that i do have a breakfast for 2 days. - well that is a cheap breakfast for € 7,-. i did not have anything to say back on that welcoming remark. than my turn to ask for questions: herr, could i have my prove of payment? - no it is too busy. i dont have time for that . come back tomorrow at 7:00h note: i arrived at 02.00am herr, do i have a standard room or the superior room? - you have superior room sir. which seemed 2 days later not to be the case..ohoh...cliffhanger approaching. alert-alert-alert once in the room i noticed it was awefully cold, even with windows closed and AC going bananas on decibel. all streetsounds were directly in the room as if there was an open window. checked and it not open. next morning after a lovely breakfast where staff was very friendly, i went back to reception and complained about cold, they would deliver a heating and a collegue would bring it. 30 min later...nobody to be seen at horizon. went i went out i mentioned it at the reception, and they would take care of it. arriving back in the evening, the magic tellsell heater was deliverd. what a difference. when i asked for my prove of payment, i got a suprise. i still needed to pay tax which was not mentioned when i arrived. huray for that. someone is not doing their job properly i guess... decided to extend my stay 1 more day. this time i booked directly and with my accor account. got a room upgrade from 5th to 6 th floor. with all miscommunication, calls and even me mailing, they kept holding my room and all was properly arranged this time. other hotels in berlin: this is how things should work always. staff that walks teh extra mile to make things work.... room on the 6th was bigger and was on a corner. that meant that the wind on that night made a drum concert on the side windows. i even forgot about the streetnoise and traffic that was also free availabe with the upgrade. next morning i could stay 1h longer with checkout. poor cleaning staff hate this room. after shower the bathroom looked like a swimmingpool. bring in your swimmingtrousers too if you go for an upgrade to room 6-44 resume: - dont arrive in middle of night because it is way to busy to be customer friendly - dont go for room with streetview. too noisy. - dont go for the corner room on 6th in case of bad wetter. free wind concert on windows. - beside welcoming staff, all other staff was welcoming, friendly and did their best to help you and give you a sense of being welcome. -free parking on the streets - metro 200m from hotel - breakfast was good

Good hotel, good location

Catatan Tripadvisor 4.0/5

Claire155 Ulasan TripAdvisor tersertifikasi

We've actually been here twice, November 2023 and March-April 2024. Our daughter lives in Berlin so we're now regular visitors. The first time we stayed here, my partner was having to work as he had limited annual leave left, so we booked the high speed wifi which seemed to work fine. We must have had an upgrade since the room was HUGE, a corner room with an odd triange space at the back and a sofa bed (used just as a sofa since there were just two of us). We appreciated the extra space, the desk and the table and comfy chairs. A coffee machine was well used as was the fridge. The second visit was in a smaller room, but still spacious enough. By this time, we had got to know the neighbourhood a bit, good supermarkets to buy essential breakfast tea and local craft beers, etc. Both visits, the rooms were comfortable and clean. Beds very comfortable and the air conditioning/heating was just right. Sufficient storage space for a five day visit. Bar area was big but few patrons, so no atmosphere at all. We just had our free drinks courtesy of the Accor membership. Plenty of decent bars in the neighbourhood. Handy location, U-Bahnhof Boddinstrasse just round the corner. Lots of pleasant walks around Neukölln and local parks.

Great stay

Catatan Tripadvisor 4.0/5

MandA2024 Ulasan TripAdvisor tersertifikasi

Hotel is located in a neighborhood next to the old Tempelhof airport (no longer in use). Many restaurants nearby. Large Rewe supermarket a few minutes' walk away. Parking garage under the hotel. The hotel has a courtyard. The interior of the hotel dates from the late 1990s, but is well maintained. And clean. The staff at check-in is great! Friendly and thoughtful.

Unsure of a further visit

Catatan Tripadvisor 3.0/5

andrewmX3638BJ Solo travel - Ulasan TripAdvisor tersertifikasi

Easy to get to from the airport via Ubhan. Early check-in, which was great. The room was very spacious, bright, very clean and big windows opened to let fresh air in. I was in room 620. The reception and cleaning hotel staff are very efficient and friendly. The gym/fitness facility is a total let down. Total waste of time. Insufficient equipment and really neglected. The breakfast isn't worth the €46 that I was charged for 2 mornings. One gentleman, maybe the restaurant manager, was extremely rude to me on Wednesday morning, basically telling me to hurry up and get out, they were not closing for a further 20 minutes, I wasn't happy at this. Extremely rude and very unprofessional. Will I be back? Unsure is the answer. I liked the room, the area etc, but maybe just a bit too expensive for where it is in Berlin.

Hello, thank you so much for your feedback and for taking your time to write a review about your recent visit to Berlin and your stay with us. Your detailed review really helps us in analysing where things are going good and where they could go a slight bit better. We will follow up on all critical points and hope to be able to welcome you back again in the future. Kind regards from the Mercure team

Terrible Cancellation Policy

Catatan Tripadvisor 1.0/5

Sarah C Ulasan TripAdvisor tersertifikasi

Absolutely no customer service. An issue that could have been dealt with over 1 email on their part was dragged out over a week due to lack of communication or courtesy. They charge 90% of your booking unless you cancel 14 days in advance. They offered me €30 euro back off of €330 booking after being treated with complete disregard. Entirely unhelpful and rude.

Dear Sarah, thank you very much for your review and detailed feedback. We are so sorry we did not meet your expectations. Your feedback assists us greatly to see where things could and should be improved. We hope to welcome you back again in the future. Best wishes from the Mercure team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 905 ulasan 8.9/10 Lokasi
  • 1.424 ulasan 7.8/10 Kamar
  • 1.057 ulasan 8.9/10 Pelayanan
  • 132 ulasan 5/10 Internet
  • 760 ulasan 8.9/10 Sarapan
  • 607 ulasan 7.6/10 Kebersihan
  • 265 ulasan 5.1/10 Suasana
  • 206 ulasan 4.1/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.