Novotel Suites Berlin City Potsdamer Platz bintang 3,5

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.219 ulasan

Novotel Suites Berlin City Potsdamer Platz - Image 1
Novotel Suites Berlin City Potsdamer Platz - Image 2
Novotel Suites Berlin City Potsdamer Platz - Image 3
Novotel Suites Berlin City Potsdamer Platz - Image 4

Deskripsi

Keistimewaan hotel

  • Minuman dan makanan untuk dibawa ke suite Anda tersedia 24 jam/hari

  • WiFi gratis, TV layar datar dengan beberapa saluran Sky

  • Suite seluas 30 m² dengan dapur kecil serta fasilitas teh dan kopi

  • Di jantung kota Berlin, dekat dari kawasan bisnis dan pusat budaya

Akomodasi kami

Lokasi hotel

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Jerman

GPS:52.504619, 13.383228

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok
  • Room service

2 sarapan

Prasmanan melimpah di restoran sarapan kami tiada duanya. Temukan beragam pilihan makanan dan minuman panas. Sempurna untuk mengawali hari Anda.

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Peringkat ALL  4.3/5  2.219 ulasan

Peringkat TripAdvisor  4.0/5  2.756 ulasan

Public urinal smell

Catatan Tripadvisor 1.0/5

bearvcva Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel was nice and the beds so comfy. We were in Berlin for only one night to attend an embassy function . The room looked great when we checked in but we did not realize till we returned late that evening that the toilet stank so badly. The toilet was a single cubicle with a closed door, hence we did not think to check it. It smelt like a public urinal. The bowl was also dirty with old urine stains under and on the lid. Even though i tried three times to wash the bowl and floor with various soaps in the room, nothing could rid that stench. The extractor did not work as well. The smell permeated the room whenever we had to open the toilet door to use it. It was an awful night that we decided to suck up. Could have been a great stay if not for that awful smell. I felt as if i was staying in a public toilet all night :(

Dear bearvcva, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel comfortable and well-appointed. However, we sincerely apologize for the unpleasant experience you encountered with the bathroom facilities. Your comments about the odor and cleanliness of the toilet have been noted, as maintaining a high standard of cleanliness is a priority for us, and we regret that we fell short of this during your visit. We also understand the inconvenience caused by the non-functioning extractor, which contributes to a comfortable environment. Please rest assured that your feedback will be reviewed with our housekeeping team to ensure that such issues are addressed. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Enough of comfort you might need

Catatan Tripadvisor 5.0/5

Ndif2014 Keluarga - Ulasan TripAdvisor tersertifikasi

The hotel is comfortable for families, it’s very good located, well equipped, all infrastructure in walking distance. We’ve enjoyed our stay of 2 families with 3 small kids. Children friendly, comfort most of all Recommend it for Berlin city tour

Dear Olga K, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel comfortable and family-friendly, and that our location met your needs. We appreciate your recommendation and hope to welcome you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Very nice hotel, but breakfast policy needs improvement

Catatan Tripadvisor 3.0/5

_B6639UF Keluarga - Ulasan TripAdvisor tersertifikasi

I appreciate many things in the hotel: location, clearness, comfortable beds, nice peope at reception. I would give them a credit. But breakfast service spoiled a bit our stay. They were not able to serve people the hotel accomodate. Not enough space, mess in a waiting process, not enough glasses and food in time.

Dear Oksana, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, cleanliness, and the comfort of our beds. However, we regret to learn that the breakfast experience did not meet your expectations. Your comments regarding the service and availability of items will be shared with our team for future improvements. We value your input as it helps us enhance our guest experience. Best regards, Novotel Suites Berlin City Potsdamer Platz

Good service

Catatan Tripadvisor 4.0/5

maea8 Ulasan TripAdvisor tersertifikasi

Staff at front desk very helpful and position was good to explore Berlin.Checkpoint Charlie was close.Christmas Markets were entertaining.Rooms were clean and breakfast good.it was right near Postdammer Platz markets and Hop on Hop off bus. Only negative was the bike lanes.

Dear maea8, Thank you for your positive feedback. We are delighted to hear that our team contributed to your enjoyable stay and that you appreciated our location and amenities. We appreciate your note regarding the bike lanes and will take it into consideration. Best regards, Novotel Suites Berlin City Potsdamer Platz

Don't do it.

Catatan Tripadvisor 2.0/5

Steve S Keluarga - Ulasan TripAdvisor tersertifikasi

Reading the reviews you will get a sense that everyone thinks the staff are terrible. They are. I'm a member of Accor and I can't understand how management can read all the reviews and do nothing about it. The staff were surly and unhelpful. Everything was difficult. I could not charge a beer at the bar to my room, or breakfast. They were not interested in providing any advice. The rooms are ok but the staff make the stay unpleasant. Don't do it.... go somewhere else

Dear Steve S, We are truly sorry to hear about your disappointing experience at our hotel. We appreciate your feedback regarding our staff's service and will address this matter internally. Rest assured that we take all reviews seriously and continually strive to improve our services. We apologize for any inconvenience you faced during your stay. Your comments will be shared with the team to ensure a better experience for our guests in the future. We hope you would consider giving us another chance to make it right. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.524 ulasan 9.6/10 Lokasi
  • 4.171 ulasan 7.8/10 Kamar
  • 2.392 ulasan 7.8/10 Pelayanan
  • 190 ulasan 4.8/10 Internet
  • 2.455 ulasan 7.6/10 Kenyamanan
  • 1.685 ulasan 6.3/10 Kebersihan
  • 1.668 ulasan 6.5/10 Sarapan
  • 973 ulasan 3.5/10 Fasilitas

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