Novotel Suites Berlin City Potsdamer Platz bintang 3,5

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.380 ulasan

Jaminan Harga
Terbaik
Novotel Suites Berlin City Potsdamer Platz - Image 1
Novotel Suites Berlin City Potsdamer Platz - Image 2
Novotel Suites Berlin City Potsdamer Platz - Image 3
Novotel Suites Berlin City Potsdamer Platz - Image 4
Anhalter Strasse 2, 10963 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Minuman dan makanan untuk dibawa ke suite Anda tersedia 24 jam/hari

  • WiFi gratis, TV layar datar dengan beberapa saluran Sky

  • Suite seluas 30 m² dengan dapur kecil serta fasilitas teh dan kopi

  • Di jantung kota Berlin, dekat dari kawasan bisnis dan pusat budaya

Akomodasi kami

Lokasi hotel

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Jerman

GPS:52.504619, 13.383228

Telepon
Fax +49 30 20056200

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok
  • Room service

2 sarapan

Prasmanan melimpah di restoran sarapan kami tiada duanya. Temukan beragam pilihan makanan dan minuman panas. Sempurna untuk mengawali hari Anda.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  2.380 ulasan

Peringkat TripAdvisor  4.0/5  2.750 ulasan

Don't do it.

Catatan Tripadvisor 2.0/5

Steve S Keluarga - Ulasan TripAdvisor tersertifikasi

Reading the reviews you will get a sense that everyone thinks the staff are terrible. They are. I'm a member of Accor and I can't understand how management can read all the reviews and do nothing about it. The staff were surly and unhelpful. Everything was difficult. I could not charge a beer at the bar to my room, or breakfast. They were not interested in providing any advice. The rooms are ok but the staff make the stay unpleasant. Don't do it.... go somewhere else

Dear Steve S, We are truly sorry to hear about your disappointing experience at our hotel. We appreciate your feedback regarding our staff's service and will address this matter internally. Rest assured that we take all reviews seriously and continually strive to improve our services. We apologize for any inconvenience you faced during your stay. Your comments will be shared with the team to ensure a better experience for our guests in the future. We hope you would consider giving us another chance to make it right. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Good location but forget about servicece

Catatan Tripadvisor 2.0/5

umar6775 Keluarga - Ulasan TripAdvisor tersertifikasi

No service or smile from staff, location is good, forget about aircondtioning, rooms were big enough, first time in a hotel i cant sleep whole night coz there is no air condtioning especially when day temp is 30c. Happy that my stay was for one night only

Dear umar6775, we appreciate your feedback regarding your recent stay. We apologize for the service shortcomings and any discomfort you experienced with the air conditioning. Rest assured, your comments will be shared with our team for improvement. We are glad to hear you found our location convenient and the room spacious. Thank you for choosing Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you back for a better experience. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Terrible hotel and staff

Catatan Tripadvisor 1.0/5

R M Ulasan TripAdvisor tersertifikasi

Worst hotel to stay in! Rooms was dirty, elevator not working, no aircondition, staff in the bar was drinking alcohol, things missing from our room after cleaning. We have a dialogue direkt with the Accor Group + the police. None of the staff here is serviceminded and they think that we should search the cleaning staffs personal belongings! Heard that things were missing in other rooms too.

Dear R M, We are deeply concerned about the issues you have raised regarding your recent stay. Rest assured, we take all feedback seriously and will address these matters internally. Your experience does not reflect the high standards we strive to maintain and our team members do not consume alcohol drinks at the bar. You multiplied your review on all availble sources even after your received missing item back. Please note that electricity locker is designed for the hotel room keys only and not for the private cards.We sincerely apologize for the inconveniences you faced and will investigate this matter further. Thank you for bringing this to our attention. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Great location, lousy service

Catatan Tripadvisor 3.0/5

Denzel2014 Ulasan TripAdvisor tersertifikasi

The hotel is centrally located and within walking distance from major places of tourist interest.. Checkpoint charlie, topographies of terror, Reichstag and Mall of Berlin, all within 2.5 km. The staff could do with a little more care and attention to guest needs. The rooms were warm and during our 3 days no attention was paid to that despite a specific request. House keeping did an inconsistent job of cleaning, Day 1 done, Day 2 none..

Dear Denzel2014, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our hotel's central location near many tourist attractions. We sincerely apologize for the lapses in service you experienced, especially regarding the room temperature and housekeeping inconsistencies. Rest assured that we will address these issues with our team to improve our overall guest experience. We appreciate your valuable comments and hope to welcome you back for a much-improved stay. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Correct but actally not a suite with kitchenette

Catatan Tripadvisor 4.0/5

bravoc946 Ulasan TripAdvisor tersertifikasi

Room quiet and confortable, but we booked a “suite with kitchenette”. Actually it is a tiny space with a small kettle, a fridge, a sink and a microwave microscopics. No cutlery, no utensils, no coffee machine. This is called false advertising for this expensive experience

Dear Bravo C, thank you for sharing your feedback. We appreciate your kind words about the quiet and comfortable room. We apologize for any confusion regarding the 'suite with kitchenette' description. Rest assured, we will review and update our room amenities accordingly. Your comments are valuable to us for improving our services. We hope to welcome you back for a true suite experience. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.568 ulasan 9.5/10 Lokasi
  • 4.262 ulasan 7.8/10 Kamar
  • 2.442 ulasan 7.6/10 Pelayanan
  • 202 ulasan 4.8/10 Internet
  • 2.513 ulasan 7.5/10 Kenyamanan
  • 1.711 ulasan 6.2/10 Kebersihan
  • 1.651 ulasan 6.3/10 Sarapan
  • 1.009 ulasan 3.4/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.