Mercure Hotel & Residenz Berlin Checkpoint Charlie bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.009 ulasan

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Suite dan kamar seluas 30 - 80 m², banyak yang memiliki balkon atau teras

  • Dekat dari Checkpoint Charlie, Friedrichstrasse, dan Gendarmenmarkt

  • Hotel bebas asap rokok sepenuhnya (sebagian dengan balkon/teras)

  • RELAX - Food, Drinks & You. Anggur, daging deli, dan camilan

Akomodasi kami

Lokasi hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Jerman

GPS:52.508738, 13.393399

Telepon
Fax +49 30 20632111

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Seperti namanya: Duduk, minum, makan, dan bekerjalah sesuai keinginan Anda. Lagi pula, dari relaksasi bisa dihasilkan hasil yang fantastis - inspirasi untuk ide hebat, keputusan luar biasa, dan percakapan yang menyenangkan.

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Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.009 ulasan

Peringkat TripAdvisor  4.5/5  3.910 ulasan

Sertifikat keunggulan 2024

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

Catatan Tripadvisor 1.0/5

barry d Ulasan TripAdvisor tersertifikasi

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Management fixed unfortunate incident speedily and correctly

Catatan Tripadvisor 4.0/5

Coeliac-Dane Solo travel - Ulasan TripAdvisor tersertifikasi

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

Catatan Tripadvisor 1.0/5

Cameron P Ulasan TripAdvisor tersertifikasi

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

Fabulous triple room for a trip with friends

Catatan Tripadvisor 5.0/5

KimT704 Ulasan TripAdvisor tersertifikasi

Girls city break and we booked this hotel without really knowing the city. Excellent choice, helped by positive reviews on triple bedded rooms. Huge room (101) with bags of room and a separate toilet from the bathroom. Cute little balcony. Loads of storage for three women who’ve brought too many clothes! Nice location in easy walking distance of checkpoint Charlie and a peaceful spot away from traffic noise. Lovely staff, very welcoming and friendly. Loved the outside courtyard and had evening drinks here, which we found quite reasonably priced. Didn’t have breakfast so can’t comment on that. Highly recommend for a city break.

Dear KimT704, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager

Family city break.

Catatan Tripadvisor 4.0/5

212jonesj Keluarga - Ulasan TripAdvisor tersertifikasi

I've hesitated writing this review, mainly on the basis of not usually giving a negative review previously. This was a 4 night family holiday, and overall all was good with the hotel. Location is ideal, about 5 minutes walk to Checkpoint Charlie, and numerous good quality restaurants and bars again within a 5 to 10 minute walk. Further away, the Branderburg Gates are about a 30 minute walk, all via good shops and bars. The hotel itself is clean and well presented, staff quite attentive and helpful. The negative part to the review revolves around the bar service and management. On our first night my wife ordered a special gin cocktail shown on the menu, only the bartender to say "I don't know how to make that"!! He promised to find out by the following evening, therfore changed our choices to a g&t, a whiskey and a soft drink...€32! A nearby Irish bar gave the same drinks, double in size for €15!! The worst part was the second evening, the same barman gave the same answer to the special cocktail request, in other words he never did his homework, and then he and a manager had a blazing row in front on numerous guests, all very unsightly and unprofessional, with a few leaving the bar. So overall, would I recommend...yes, but get your evening drinks somewhere else!!

Dear 212jonesj, I sincerely apologize for the deficiencies in the bar and for the behaviour of the employees that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Jessica Matschke, General Manager

Dalam Kemitraan dengan TripAdvisor

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