Mercure Hotel & Residenz Berlin Checkpoint Charlie bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.249 ulasan

Jaminan Harga
Terbaik
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Suite dan kamar seluas 30 - 80 m², banyak yang memiliki balkon atau teras

  • Dekat dari Checkpoint Charlie, Friedrichstrasse, dan Gendarmenmarkt

  • Hotel bebas asap rokok sepenuhnya (sebagian dengan balkon/teras)

  • RELAX - Food, Drinks & You. Anggur, daging deli, dan camilan

Akomodasi kami

Lokasi hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Jerman

GPS:52.508738, 13.393399

Telepon
Fax +49 30 20632111

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Seperti namanya: Duduk, minum, makan, dan bekerjalah sesuai keinginan Anda. Lagi pula, dari relaksasi bisa dihasilkan hasil yang fantastis - inspirasi untuk ide hebat, keputusan luar biasa, dan percakapan yang menyenangkan.

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.249 ulasan

Peringkat TripAdvisor  4.5/5  3.929 ulasan

Sertifikat keunggulan 2024

Excellent hotel and large rooms

Catatan Tripadvisor 5.0/5

International_Visit Ulasan TripAdvisor tersertifikasi

We stayed in a superior suite with double bed and sofa bed. It was very large with a separate bedroom which was huge and a separate living room. Was a great place to stay. Very convenient location. Staff were very helpful.

Lovely hotel poor customer service

Catatan Tripadvisor 3.0/5

X4835TBlisaj Ulasan TripAdvisor tersertifikasi

We had a bad start to our three day trip with our flight being diverted and we did not arrive at the hotel until 1 30 am. We were very tired and hoped for a fast check in but was told we owed an extra 680 euro which was a shock as we had already paid approx 360 euros. The guy on reception told us the amount we had paid was just for one night and asked us to pay the rest. We spent half an hour discussing this until we finally said we needed to sleep and would discuss in the morning. I didn’t sleep as was worrying about what had happened however the receptionist the following day advised we owed nothing and didn’t understand why we were told different. She told us to go and enjoy breakfast. I asked if this was included and she advised yes. The next two days were enjoyable, our room was lovely however on checking out we were told to pay an extra 150 euros for breakfast x 3. I explained reception had told us it was included but the guy on reception told us he was sorry but there was a lack of training in the hotel and they were wrong and we had to pay. I didn’t want to ruin the holiday by having a row but felt upset about the treatment from the reception team. The cleaners and breakfast staff were very good however with the rooms being very clean and a good choice of breakfast available. Just be careful when checking in and out.

Midweek Break 🇩🇪

Catatan Tripadvisor 4.0/5

Meandmymonkeys Ulasan TripAdvisor tersertifikasi

Good Hotel in a quiet location despite only being a 5 minute walk from Checkpoint Charlie and the U Bahn station. Large rooms complete with, strong free WiFi, fridge and a cool decor. Make sure to bring swimwear to use the sauna on the top floor to relax after a day of sightseeing. The hotel bar has a selection of local draft beers. The Bitburger is extremely good! All main sights in Berlin are walkable from this hotel. A really good base to explore the city.

Great Hotel

Catatan Tripadvisor 5.0/5

Dangei Ulasan TripAdvisor tersertifikasi

This was a great hotel. Stayed here for the Berlin Marathon, and it was perfect. The location is great, walking distance to many attractions. Easy access to the transit. The rooms were large and comfortable, and it was a very clean hotel. The breakfast buffet was amazing. One of the best I have ever had.

Stay away

Catatan Tripadvisor 1.0/5

rajupras Ulasan TripAdvisor tersertifikasi

The good points first. Great location, 2 minutes walk from checkpoint Charlie. Now the bad. We reached correctly at 3, their check in time. Rooms were not ready , we were asked to wait 30 minutes. After 30 minutes, when we went to ask them , they said 15 more. At that point, we said that it was not right. So they gave a room. This was a twin one and not a double, which was our booking. Then we said that this was not our booking, they said come down, we will give you another.This time, it was a double , but a much smaller room with the toilets also out dated. So, when we phoned and told them, they said come down again. At that point, we said you come and show it, we cannot go down again, This was again the same as the first. So, now we opted for the smaller one. No apology for making us wait, short changing us. Felt cheated. Bad choice.

Dear Rajupras, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within ourcheck-in procedures. Sorry to also learn that our hospitality was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jessica Matschke, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.145 ulasan 9.6/10 Lokasi
  • 1.415 ulasan 8.3/10 Kamar
  • 1.018 ulasan 8.5/10 Pelayanan
  • 37 ulasan 4.5/10 Internet
  • 1.028 ulasan 8.7/10 Kenyamanan
  • 612 ulasan 8.4/10 Sarapan
  • 413 ulasan 6.8/10 Kebersihan
  • 259 ulasan 7.2/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.