Mercure Hotel & Residenz Berlin Checkpoint Charlie bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.779 ulasan

Jaminan Harga
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Suite dan kamar seluas 30 - 80 m², banyak yang memiliki balkon atau teras

  • Dekat dari Checkpoint Charlie, Friedrichstrasse, dan Gendarmenmarkt

  • Hotel bebas asap rokok sepenuhnya (sebagian dengan balkon/teras)

  • RELAX - Food, Drinks & You. Anggur, daging deli, dan camilan

Akomodasi kami

Lokasi hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Jerman

GPS:52.508738, 13.393399

Telepon
Fax +49 30 20632111

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Seperti namanya: Duduk, minum, makan, dan bekerjalah sesuai keinginan Anda. Lagi pula, dari relaksasi bisa dihasilkan hasil yang fantastis - inspirasi untuk ide hebat, keputusan luar biasa, dan percakapan yang menyenangkan.

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.779 ulasan

Peringkat TripAdvisor  4.5/5  3.913 ulasan

Sertifikat keunggulan 2024

Excellent stay

Catatan Tripadvisor 5.0/5

lizandmarcus Couples - Ulasan TripAdvisor tersertifikasi

We visited Berlin for my husband's 65th birthday in December. This hotel is very conveniently located for all the sights. Hotel room was large and clean. Very quiet. Bed was very comfortable. We walked into the centre and felt very safe walking back to the hotel at night. There is a restaurant and cafe in the same road which is very convenient (and a McDonald's round the corner!). We didn't really interact with the staff but came back to a birthday card and cake which was a lovely gesture. So highly recommend.

Dear lizandmarcus, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager

Great hotel - convenient location

Catatan Tripadvisor 5.0/5

Coxyfamily Ulasan TripAdvisor tersertifikasi

This hotel was great for us. We travelled to celebrate new year with our 13 year old son and had a great time. The room was big with lots of space. The bathroom and toilet were very clean and well looked after. Our room was cleaned and we were left with fresh towels each day. The room was lovely and warm which was really nice after a long day in the cold. The hotel is just around the corner from checkpoint Charlie with shops also near by. This was a great spot to stay in Berlin and was central to the centre so easy to see the sights. We would visit this hotel again and recommend

Dear Coxyfamily, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

Catatan Tripadvisor 1.0/5

barry d Ulasan TripAdvisor tersertifikasi

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Management fixed unfortunate incident speedily and correctly

Catatan Tripadvisor 4.0/5

Coeliac-Dane Solo travel - Ulasan TripAdvisor tersertifikasi

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

Catatan Tripadvisor 1.0/5

Cameron P Ulasan TripAdvisor tersertifikasi

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.397 ulasan 9.5/10 Lokasi
  • 1.744 ulasan 8.3/10 Kamar
  • 1.284 ulasan 8.5/10 Pelayanan
  • 46 ulasan 5.1/10 Internet
  • 1.239 ulasan 8.5/10 Kenyamanan
  • 821 ulasan 8.4/10 Sarapan
  • 509 ulasan 6.9/10 Kebersihan
  • 138 ulasan 8.4/10 Minuman

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