Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,878 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,878 reviews

TripAdvisor Rating  4.0/5  3,297 reviews

Disappointing visit

TripAdvisor rating 2.0/5

Julie P Couples - TripAdvisor review

As the reviews state, cleanliness is still an issue here. There were hairs in sink/bath, bits in the bottom of the bin, dust on sink/clock and rusting rails in the bathroom. What is stopping Novotel fixing this after all the poor reviews going on for some months? It’s a shame as the bed was comfortable and towels fluffy, but when you feel it’s not been cleaned properly, it makes the whole experience unpleasant.

Kia Ora Julie, Thank you for your honest feedback. We're truly sorry to hear about the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and it's disappointing to know that recurring concerns have impacted your visit. Your comments about the bathroom and overall cleanliness are taken seriously, and we will address them immediately with our housekeeping team to ensure a more thorough and consistent cleaning process. While we're glad you found the bed comfortable and the towels to your liking, we understand that cleanliness is essential to an enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

Tired hotel housekeeping need addressing

TripAdvisor rating 2.0/5

marinect2017 Couples - TripAdvisor review

Upon arriving at the hotel we were advised due to staff shortages that our room was not ready and would not be ready until 17.30 approximately, not what we expected after a long day travelling. On entering room, we found the safe not working, open sour milk in the fridge and the sink blocked, this required a maintenance man. The sink was in blocked but none of the other issues were commented on. In summary our room was passable but very tired and not the cleanest we have stopped in . Old bath with shower attachment.

Kia Ora, Thank you for your feedback. We sincerely apologize for the delays and issues you encountered during your stay. Staff shortages can sometimes cause unforeseen delays, but your experience with the room condition is certainly not up to our usual standards. The safe and sour milk should have been addressed promptly, and we're sorry these concerns were overlooked. We appreciate your patience with the blocked sink and will review our housekeeping and maintenance processes to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide the stay you deserve.

Restful stay

Customer review rating 5.0/5

Christina C. Business - Confirmed reviews ALL

Clean and tidy room with an excellent view. Spa facilities well maintained. Great buffet and helpful staff (front office and restaurant).

Dear Christina C., Thank you for your lovely feedback! I'm glad to hear you had a restful stay and enjoyed the clean room, excellent view, and well-maintained spa facilities. It’s great to know that our buffet and staff left a positive impression. We look forward to welcoming you back for another relaxing stay soon! Sincerely, Edward Judd General Manager

Customer review rating 2.0/5

Michael B. Families - Confirmed reviews ALL

very unsatisfactory booking in as room not ready at2pm check in time and still wasn't half an hour later. i booked 2 rooms by phone and twice asked for confirmation by email which never came. our room carpet was dirty as was the cover of our duvet.

Dear Michael B., Thank you for sharing your experience. I’m sorry to hear that your check-in process and room condition fell short of expectations. Delays in room readiness and lack of booking confirmation are certainly not the standard we aim for, and I apologize for the inconvenience caused. The cleanliness issues with the carpet and duvet cover are concerning, and I’ll be addressing these with our housekeeping team to ensure higher standards moving forward. Your feedback helps us improve, and I hope we can provide a much better experience should you choose to stay with us again. Sincerely, Edward Judd General Manager

How is this hotel 4 star?

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Check in was slow and only one room was ready of two. We then had to wait over four hours for our second room to be ready when we had small children who wanted to go to bed. Our rooms were not side by side or across the hall, but with another guest room in between. The rooms and the hotel in general is very dated and urgently needs a refurb. I've stayed in other hotels which are proper 4 star, how this hotel is is beyond me, it is letting the Accor brand down. The flooring around the pools and leading into the pools is very slippery, people were slipping over as there were no mats to prevent slipping. There were no towels for guests to use and others were waiting 20 minutes plus for staff to bring towels which is just not good enough. When we went into breakfast the next morning we noticed tables in the bar that had not been cleaned which is not a good look. Breakfast was busy but the coffee machine kept running out of coffee and another machine is desperately needed to reduce wait times. Then to cap it off, checkout was slow again and then i was over-charged as well which the front office member was able to resolve once i brought it to her attention.

Dear Blair A., Thank you for sharing your detailed feedback. We're truly sorry to hear about the multiple issues you encountered during your stay. Delays with check-in, the long wait for your second room, and the room arrangement not being ideal, especially with young children, fall short of the experience we aim to provide. We understand how inconvenient this must have been. The points raised about the dated facilities, slippery pool areas, and towel shortages are concerning and will be addressed with our maintenance and housekeeping teams. Your comments about breakfast service, including the coffee machine and table cleanliness, highlight areas needing urgent improvement. We also apologize for the checkout delays and billing error, which shouldn't have occurred. Please know that your feedback has been shared with our management team to take immediate action. We strive to meet the high standards expected of a 4-star property and will use your review to guide our improvement efforts. Thank you for bringing these issues to our attention. Sincerely, Edward Judd General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.