Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,826 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,826 reviews

TripAdvisor Rating  4.0/5  3,301 reviews

Avoid this hotel!

TripAdvisor rating 1.0/5

Go36100750342 TripAdvisor review

I received a parking infringement ticket for when I was staying at Novotel lakeside Rotorua despite being told I could park in the car park for free. When I arrived at the hotel I was told that I could use the hotel car park and if I signed up with an Accor membership the parking would be free for my stay at the hotel. The gentleman who I believe was the manager actually completed the membership application for me and told me I could park in the car park for free. I have now received an email telling me that I had parking infringement for parking there during my stay at Novotel. I have just called the hotel and the receptionist gentleman accepted liability and told me that this was down to your error and if I emailed the infringement notice to you it would be sorted out. However despite numerous emails I am being ignored and getting no response. Please note there is also a charge from the hire car company because they have charged an admin fee. This is your error, please sort this out ASAP!

Very disappointing

TripAdvisor rating 2.0/5

Lee G TripAdvisor review

This was the most disappointing hotel we stayed at during three weeks in NZ. The hotel does not feel clean; there was dirt on the carpets in the lobby and the hall on our floor (do they even own a vacuum cleaner?); the carpet in our room was stained, and the second morning there was no hot water in our room. The hotel feels tired, and it really needs a make-over. The only thing that keeps this from being a one-star review is the location and the breakfast buffet, which was not bad. I am sure there are better options in Rotorua.

Novotel Website and Novotel Hotel don’t communicate

Customer review rating 1.5/5

Scott Families - Confirmed reviews ALL

When you pay in advance for an 8am check in and the room isnt ready at 10am, it is not a great start to a trip. Whilst the staff may tell you the booking was made by the website so nothing they can do, ultimately the Novotel website and Novotel hotel are both Novotel and shouldn’t be the customers problem. Rooms are fine if a little dated now and the breakfast buffet was great

Dear Scott H., Thank you for your feedback. I sincerely apologize for the inconvenience you experienced with your early check-in. I understand how frustrating it must have been to arrive and not have your room ready on time. We will certainly review the communication between the website and hotel to prevent this from happening again and ensure a smoother experience for our guests. I’m glad to hear you enjoyed the breakfast buffet and found the rooms comfortable, though I do appreciate your comments on the room’s condition, and we are working on updates. We hope to have the opportunity to provide you with a more seamless experience on your next visit. Sincerely, Edward Judd General Manager

Great location. Wonderful staff. Rooms need attention.

TripAdvisor rating 3.0/5

Faisal T Solo travel - TripAdvisor review

Upon my arrival the front desk advised that my reservation was for another date. After I showed them my booking number they asked me to take a seat in the lobby as they investigated. Hannah advised of the situation and offered support to accommodate while the staff waited for confirmation from the travel agency. In the end all was resolved by the staff which was greatly appreciated. The room was clean and decent but parts were outdated. Apparent stains on the carpet as well as hair in the shower which was not removed from the previous guests. For a Novotel chain was expecting the cleanliness to better. Location is great. Across the street is Eat Street with a good selection of restaurants and bars. It is very close to the ‘city centre’ as well.

Kia Ora, Thank you for your feedback and for acknowledging our wonderful staff, particularly Hannah, for assisting with your reservation issue. I’m glad we were able to resolve it and make your stay more comfortable. However, I’m sorry to hear about the cleanliness issues in your room. This is not the standard we strive to uphold, and I will address your concerns with our housekeeping team to ensure such oversights are avoided in the future. Your comments about the room's condition are noted, and we are working on improvements to enhance our guests' experience. I’m glad you enjoyed our prime location and the convenience of nearby attractions. We hope to welcome you back in the future for a better stay.

Well located, poor service.

Customer review rating 2.0/5

Philip B. Couples - Confirmed reviews ALL

I expect a hotel of your standard to have tissues in the room, generally shower caps as well. A one hour wait for milk to be delivered to the room and then only after a reminder. Also two people in the room should have two of each type of towel. Having to ask for things is really terrible.

Dear Philip B., Thank you for sharing your concerns. While we’re pleased to hear you found the location convenient, we deeply regret the lapses in service you experienced. Providing essentials like tissues, sufficient towels, and timely room service is a standard we aim to uphold. Your feedback highlights areas where we fell short, and we’ll address these with our team to ensure a more seamless and accommodating experience in the future. We appreciate your patience and hope for the chance to restore your confidence in our service. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,441 reviews 9/10 Location
  • 2,501 reviews 4.6/10 Room
  • 1,782 reviews 6.8/10 Service
  • 43 reviews 3.3/10 WiFi
  • 1,055 reviews 2.5/10 Cleanliness
  • 908 reviews 5.5/10 Comfort
  • 674 reviews 4.1/10 Amenities
  • 654 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.