Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,527 reviews

Novotel Rotorua Lakeside - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)


City View King Room with Special Access Bathroom

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,527 reviews

TripAdvisor Rating  4.0/5  3,255 reviews

Found an unpleasant surprise

Customer review rating 3.0/5

Wen S. Families - Confirmed reviews ALL

I made myself a cup of tea, and was very surprised to find old milk residue floating in my tea when I never put milk in it. It was obviously an old dirty cup left uncleaned from the last guest before us. It was so gross. I have not expected to experience this in this hotel.

Amazing service and quality of stay

Customer review rating 5.0/5

Jesse Couples - Confirmed reviews ALL

Novotel Surfers Paradise was the smoothest and most luxurious experience. The staff are all so friendly and knowledgeable. We will always stay will Novotel now because we know the standard is so high. Nothing was ever a problem for the staff here - well done guys.

Yuck and Disappointing

Customer review rating 1.5/5

Studee Couples - Confirmed reviews ALL

We have stayed at Novotel many times over the years but haven’t gotten away since before Covid so we’re very excited come Wellington Anniversary Weekend to finally take a much needed break. Add further to the excitement managing to get a room at Novotel, where we have always enjoyed a nice room, lovely buffet dinner, great service etc. No 1… we presented ourselves to check in, to be shunted off while the one man band was dealing with other stuff, this however gave us time to notice how inferior the interior looked! Sad carpets, dull decor, a lack of care. Once we finally were attended too we arrived at our room to be further disappointed. The toilet was stained and dirty. Once seeing that i wasn’t prepared to feel comfortable about much else so was a restless night for me. we wandered down food avenue hoping to find something that would cheer us up but it was so loud and busy, we decided to just go back to the motel and enjoy the buffet there, as have done in the past. What a huge mistake! Shoulda just gone to the local fish n chip shop n ate dinner off paper wrap on the lakeside. Soft chewy croutons, stale crisps, cold baked potatoes, overcooked steak so small they may as well have casseroled them and don’t get me started on the angry looking dude cooking them! No pleasantries, no helpfulness, no assistance.. and the bulk of the food was crap, i could list it all but i’m not getting paid to do this! So then i said to my partner, well let’s at least go have a drink at the bar for old times sake….. I got my double spirit upon arriving there, partner being a non drinker ordered a flat white….. 30 mins later my drink was gone and his coffee finally arrived. I have never been so utterly disappointed in my life. We will never ever return, even if paid too! Not enough staff, building needs upgrading and cleaning, staff that are there are unhappy in their jobs and do not go out of their way to make you feel like you are important to them. Just over all, disgusting

Disappointing stay

Customer review rating 1.5/5

At Business - Confirmed reviews ALL

There were clipped toe nails on our coffee table in the room! So disgusting. Bed was lumpy, including the duvet. Air conditioning also stopped working the second night so it was crazy stuffy in the room. The amenities looked worn out and could do with a refresh - it does not currently like a 4.5 star hotel. Steep pricing for what you get.

Great service/staff, outdated hotel

Customer review rating 4.0/5

Venesse Business - Confirmed reviews ALL

Great service with the staff however the hotel is very dated. There are stains on the carpet and lots of dust in the room. Other than that, the bed and pillows were comfy enough and the room was very spacious.

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Other web-users rate our hotel

  • 1,515 reviews 9.2/10 Location
  • 2,657 reviews 4.7/10 Room
  • 1,996 reviews 7.3/10 Service
  • 56 reviews 3.9/10 WiFi
  • 1,036 reviews 2.7/10 Cleanliness
  • 974 reviews 5.5/10 Comfort
  • 725 reviews 4.4/10 Amenities
  • 677 reviews 6.7/10 Breakfast

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