Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,152 reviews

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Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

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Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,152 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,121 reviews

Great location, good view

Customer review rating 4.2/5

Erich S. Couples - 20/01/2021 Confirmed reviews ALL

Very friendly and helpful staff. Always smiling

Excellent location Fantastic staff Lovely room

Customer review rating 4.2/5

Kerry W. Couples - 19/01/2021 Confirmed reviews ALL

We had a one night stay. From the time we arrived, we felt special, the reception staff were excellent. We had an enjoyable afternoon in Clarke’s bar and then an outstanding meal in the restaurant Check out was efficient and prompt

Rooms and bathroom are getting tired!

Customer review rating 4.2/5

Bryan W. Families - 19/01/2021 Confirmed reviews ALL

Good location and staff very friendly!

Well located

Customer review rating 4.2/5

Grace Families - 19/01/2021 Confirmed reviews ALL

Pleasant stay, clean and tidy room.

Awesome

TripAdvisor rating 4.0/5

lynda w 19/01/2021 TripAdvisor review

Lovely hotel, ideally located, pools were wonderful (though natural spa pools very hot - but relaxing) Buffett brilliant, beds really comfortable, free parking is always a bonus at a hotel, rooms clean and tidy

Well located but clear lack of maintenance

Customer review rating 4.2/5

Jose A. Families - 18/01/2021 Confirmed reviews ALL

Location is perfect. Breakfast however is very low quality, mostly canned fruit available nothing fresh, cheap sausages, restaurant is messy at peak time. Facilities are very old, lack of maintenance is pretty evident, our bathroom was mouldy, extract fan not working. Swimming pool not as shown in the photos, it was very tiny and urgently needs an upgrade.

Great location

Customer review rating 4.2/5

Hera W. Friends - 18/01/2021 Confirmed reviews ALL

Receptionist warm and friendly, no delays and smooth with pre booking via internet. Room comfortable with fantastic towels and facilities. We loved the dinner banquet and variety of selections as well as the breakfast buffet. Having music while dining was an added bonus. Location - access to massage facilities, cafe and walks. So handy.

Great stay

Customer review rating 4.2/5

Clare Families - 18/01/2021 Confirmed reviews ALL

Great hotel in a wonderful location. Room was spacious and the lake view lovely. Highly recommend the breakfast and it was good to have the pool too. Kids loved it.

Good stay, centrally located, good buffet, great staff

Customer review rating 4.2/5

Phil H. Couples - 18/01/2021 Confirmed reviews ALL

Check in prompt efficient and friendly. Opted for buffet meal in evening, well supplied with everything, nice soup, nice seafood and meats. Dessert was an over indulgence. Temperature of some of the buffet dishes could have been slightly warmer, however this didn't detract from the flavour. Comfortable sleep that night. Buffet breakfast, good coffee, great fruit, good hot foods. Day out wandering around Rotorua then back for a swim and then dinner, similar to night one but different foods tried. Another good nights sleep. Breakfast again, lovely poached eggs. Check slightly mucked up, but in general a great time. The really great thing were the young team members were great to interact with, friendly, polite, ready to have a laugh but stay professional

Customer review rating 4.2/5

Janet M. Families - 18/01/2021 Confirmed reviews ALL

Great check in - great amenities - fabulous restaurant food. Room furniture is starting to show wear but the beds are nice and comfy and the linen is fabulous quality

Not 4-5 Star experience

Customer review rating 4.2/5

Helen W. Solo - 18/01/2021 Confirmed reviews ALL

Locality was great, food usual for this type of hotel (hot and cold options), employees were helpful and friendly, live music was lovely. HOWEVER, the room I was allocated was dirty - stains on the carpet, stains in the toilets, marks on the wall, stains in the draws, cobwebs on the windows. The only place I felt safe on was the bed! I think it was given the worst room in the hotel. I have stayed before and my experience was very different.

Well located

Customer review rating 4.2/5

Crystal F. Families - 17/01/2021 Confirmed reviews ALL

I was in room 220 and the air condition was not working properly. My son slept with his shirt off,we didn’t use the duvet or the sheet. The front desk,offered a fan but couldn’t find one. They also offered a room change but my kids were asleep already. Short of giving me a complimentary night there was nothing they could do. The wall was pretty thin where the bathroom was so when the shower was on,it was so loud. A bit of mould on the walls in the shower as well.Other than that, the facility was good and the location was great.

Well located, close to all the eateries.

Customer review rating 4.2/5

Kim S. Families - 17/01/2021 Confirmed reviews ALL

We had a good stay, appreciated the call before we arrived to check the room we had booked had sufficient beds (It didnt) and the help to fix that at no extra cost. We didn't dine at the restaurant as were there for a function down the road and its location was great as could easily walk there even with two young children. Beds were comfortable, pillows were ok too, enjoyed the bath and the airconditioning. Really nice helpful and friendly staff at reception at when we called for more milk and cups. Will definitely stay again.

Nice location

Customer review rating 4.2/5

Chrissy Families - 17/01/2021 Confirmed reviews ALL

Close to town and basic friendly welcome on entry. Comfortable bed and clean and tidy room.

as per norm

Customer review rating 4.2/5

Tom H. Families - 17/01/2021 Confirmed reviews ALL

1 night stay, ok. Stayed in 327 & 329. the double room the kids were in we felt had better view than the King room on 329. would have been better to have the King as 327 as it seemed to have a better outlook from the bed.

Disappointed

Customer review rating 4.2/5

Shetal Couples - 17/01/2021 Confirmed reviews ALL

The toilet was so disgusting that the public toilets are 100% cleaner than that. The whole bathroom was filthy, there were black mould marks on the tiles, ceiling and the bath tub, the shower curtain had turned yellow from inside, it seemed like no one had cleaned or been in that room in a decade. There was a disgusting pee like smell in the room, it was just terrible.

Perfect location❤

Customer review rating 4.2/5

Hirim T. Families - 16/01/2021 Confirmed reviews ALL

Welcoming, easy check in, beautiful facilities, views to die for and always received service with a smile. I would highly recommend this hotel to anyone wanting to stay in Rotorua.

Disappointing

Customer review rating 4.2/5

Rt Families - 16/01/2021 Confirmed reviews ALL

Reviewed: 16 January 2021 The location is great and we’ve stayed here before for work and leisure. Overall we were disappointed. We were travelling as a family and Rotorua was a stopover on our way further north. Unfortunately our granddaughter was ill and we had to stop in Taupo where we spent 6 hours in ED. They said they might have to transfer her to Rotorua hospital and we told them that’s we were heading so they dosed her up and told us to take her to the hospital the next morning. We’d contacted the Novotel twice to let them know that we may be late. On our second call, they said if we had to cancel there’d be no charge which was great however we had to continue through to Rotorua to see a paediatrician. We checked into the Novotel at 12.15am, exhausted. The room was great- just what we booked. Everyone was still exhausted in the morning so we checked with the hotel to stay another night in the same room. I asked for a cheaper rate because we hadn’t had the full use of the room but they said no. While my daughter and I took my granddaughter to the hospital(another6 hours) they moved us into a smaller room. When we got back from the hospital I saw the manager, Jess and she first of all asked why we’d been moved, then argued that the room was the same size as the room we’d been moved from before agreeing to 10% off the second night. Then she called me later to tell me the reason we had the other room the first night was because we were upgraded. No Jess, we’d booked that room and not only did you downgrade us but you charged us the same rate! The second room must have been a standard room because of the quality, comfort and size. The lack of empathy and compassion from reception to management was so disappointing!! Some people clearly shouldn’t be working in hospitality! The hospital staff were all lovely and we were grateful for the care and attention my granddaughter got. Sadly, Novotel have really got to step up their game!!!!!!!

Good location

Customer review rating 4.2/5

Anonymous Couples - 16/01/2021 Confirmed reviews ALL

Nice bar for a night cap. Room a little tired. Old aircon unit, pretty much on or off, very little control of temperature. Nice beds and pillows.

Very comfortable stay

Customer review rating 4.2/5

Jo Families - 16/01/2021 Confirmed reviews ALL

Very enjoyable stay. Beds be the most comfortable ever come across. Everything clean n well maintained. Only issue for us was there were no towels available after swimming but apart from that 100% happy

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