Name: Novotel Rotorua Lakeside
Address: ROTORUA, 3010, NEW ZEALAND
Telephone: (+64)7/3463888

Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,189 reviews

ALLSAFE approved hotel

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Description

Novotel Rotorua Lakeside

Hotel that makes every moment matter

We can't wait to welcome you to our vibrant hotel. We're confident you'll enjoy your stay, whether you're travelling for business or leisure.

Hotel Manager

Check in to 4.5-star comfort with the lake at your doorstep at Novotel Rotorua Lakeside Hotel. Rejuvenate in the spa's natural geothermal mineral pools and experience a delicious dinner in our Atlas Restaurant. Then retire to your room - a calm haven with earthy colours, wood furniture and picture windows - and soak in the spectacular scenery at Novotel.

Conveniently located just 15-minutes from Rotorua Airport in the heart of Rotorua township, Novotel Rotorua Lakeside is the perfect base for adventure enthusiasts and families alike to see all that New Zealand's geothermal capital has to offer. Take a short stroll to the lakefront to ride the thrilling Kawarau Jet on Lake Rotorua. Hop on nearby public transport to visit the cultural and geothermal wonders at Te Puia. Or enjoy the adrenaline-pumping action of the luge at Rotorua Skyline.

Just steps from Eat Streat bars and restaurants also only a short walk from the awe-inspiring lakefront, the Novotel Rotorua Lakeside Hotel is in the heart of the cultural and geothermal marvel that is Rotorua.

Hotel extras

Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting
Complimentary access to geothermal mineral pools
Indoor pool, fitness centre, and hot tub
Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet
Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

Telephone +64 7-346 3888

+64 7-347 1888

TUTANEKAI ST.: STATE HWY 5 TOURISM CTR BUS
TUTANEKAI ST...: STATE HWY 33 TOURISM CTR BUS

By plane
HAMILTON At 80km / 49.71 miles
By plane
ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

ATLAS CAFE & RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

Max. number of persons: 4
Area: From 41 m² / 441 sq ft
Views: Lake View Note
Most of the accommodation: Corner Room Note

*Subject to availability

Coffee/tea making facilities
Nespresso machine

Executive Suite

Max. number of persons: 4
Area: From 72 m² / 775 sq ft
Views: Lake View, City View Note
Most of the accommodation: Corner Room Note

*Subject to availability

Coffee/tea making facilities
Nespresso machine

Royal Suite - 3 Bedroom Apartment

Max. number of persons: 6
Area: From 245 m² / 2637 sq ft
Views: Lake View, Panorama view Note
Most of the accommodation: Corner Room Note

*Subject to availability

Coffee/tea making facilities
Bathrobe

Our guest reviews

Lovely welcoming staff.

Irene D. Solo - 5/16/2022 Confirmed reviews ALL

Overall good experience but the coffee supplied from the machine in your restaurant has to be the worst I have ever tasted and should not be used.

Anonymous Business - 5/16/2022 Confirmed reviews ALL

Disappointing - the place looks drab and throughout the time I was there nobody cleaned the corridors - I noticed a piece of paper and other rubbish sitting in the middle of the floor for the 4 days I was there.

Great stay

Jacqueline J. Families - 5/16/2022 Confirmed reviews ALL

We had a great stay. The hotel upgraded us to a lakeview room and allowed us an early checkin for which I was very grateful for as we were travelling with a baby. We had dinner in the buffet restaurant food was delicious so nice to enjoy fresh oysters and seafood in NZ. Loved the bar and the band that was playing it was a relaxed and welcoming vibe.

Good

Anonymous Couples - 5/16/2022 Confirmed reviews ALL

Excellent service, very friendly staff

Well located

Chris A. Couples - 5/16/2022 Confirmed reviews ALL

Checking in was delayed by 40 mins. Received drink vouchers. We listened to guests beside us greeting a warm greeting, we got "Hello, Name?" We had a business for 10 yrs, if we greeted people like that we would have had it for 10 months. It's an old place done up a bit. Photos on website deceiving.

Great location great stay

Evan G. Friends - 5/16/2022 Confirmed reviews ALL

Stayed for 3 nights. Everything was perfect from friendly helpful staff great beds and food.

Great room good service

Neville W. Couples - 5/15/2022 Confirmed reviews ALL

Very happy

Good stay

Meng D. Couples - 5/15/2022 Confirmed reviews ALL

Nice staff, comfortable services, tasty food.

Truely kiwi hospitality

Anonymous Families - 5/15/2022 Confirmed reviews ALL

The service was provided by truely kiwi staff, their “can do” attitude just made my day. The manager on duty was Nathan, he checked me in without hesitate even I arrived very early, also upgraded my room at check-in, he treated loyalty customer very well, I felt I made right choice to becoming a platinum member.

Darryl K. Couples - 5/14/2022 Confirmed reviews ALL

Great staff excellent location very clean

Dear Darryl K., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great stay

L. Families - 5/14/2022 Confirmed reviews ALL

Had a wonderful stay with my 2 children. Everyone was friendly and helpful Thank you

Dear McPhail L., Thank you for your great review it is pleasing to see you enjoyed your stay with us. Sincerely, Edward Judd General Manager

Anonymous Couples - 5/14/2022 Confirmed reviews ALL

Tv didn’t work ; shifted to another room

Dear Carol F., Thank you for your great review. We certainly appreciate your clear pros and cons of the hotel. We are pleased you enjoyed your stay and we look forward to welcoming you back again next time. Sincerely, Edward Judd General Manager

looked after

Jenny Couples - 5/14/2022 Confirmed reviews ALL

lovely smiley obliging staff from front desk restaurant to room service

Dear Jennifer M., Thank you very much for taking the time to share your review with us following your recent stay. We`re thrilled to read that your stay was comfortable and that we have exceeded your expectations. We very much appreciate your positive comments about the rooms, cleanness and our friendly and helpful staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Nice room. Great service

Mark Families - 5/13/2022 Confirmed reviews ALL

I was surprised to see a number of patched gang members leaving the hotel in the morning.

Dear Mark A., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Comfort

Val J. Friends - 5/13/2022 Confirmed reviews ALL

Lovely accommodation which is very comfortable. Great staff.

Dear Valerie J., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great Stay.

Howarth A 4/28/2022 TripAdvisor review

Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.

Kia ora Howarth, I am very pleased to read such a positive feedback and to know that you enjoyed all aspects of your stay is everything we want when our guests stay with us. I will make sure to pass on your feedback to the team members and we hope to welcome you again very soon.

Fantastic holiday stay.

kevinhilliam 4/25/2022 TripAdvisor review

Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.

Kia ora kevinhilliam, Thank you for taking the time to review our hotel, I am so pleased to see you enjoyed your time with us! We look forward to your next visit.

Central location but not the Ritz!

karenmoore2022 4/18/2022 TripAdvisor review

The customer service was exceptional however the rooms are very dated and not overly clean. Unfortunately the walls are not sound proof and we were disturbed numerous times throughout the night with people running up and down the corridor and then knocking on our doors so not the most enjoyable stay we have had. :(

Kia ora Karen, Thank you for taking the time to review our hotel, I apologize that your stay was up to your standards. I am sure your next stay will be more enjoyable.

Outstanding staff and ideal location

JanineRodge 10/20/2021 TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

coraliesavill 10/17/2021 TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

Our most recent 20 reviews

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