Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,520 reviews

Novotel Rotorua Lakeside - Image 1
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Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,520 reviews

TripAdvisor Rating  4.0/5  3,268 reviews

Do not stay here, it is run-down and dirty

TripAdvisor rating 1.0/5

Global15222406962 Families - TripAdvisor review

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

Excellent location but pool facilities poor and very noisy.

Customer review rating 2.0/5

Guest Families - Confirmed reviews ALL

The best location in Rotorua and clean rooms. We found the pool was in quite a poor state, missing tiles, cold water and black slime in hot pools. Several people came and left without using it whilst we were there.

Dear Murray H., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're glad to hear that you appreciated our excellent location and found the rooms clean. However, we apologize for the poor condition of the pool facilities and any inconvenience caused by the noise disturbance during your stay. Your comments regarding the pool will be addressed with our maintenance team to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the timing of the cleaning staff's visits and any interactions with our manager that fell short of your expectations. We take your feedback seriously and will use it to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Edward Judd General Manager

Customer review rating 2.0/5

Steve R. Families - Confirmed reviews ALL

I found it annoying that we had to stand in a queue for a while to check in after we had already checked in on line. Plus the shower had 2 shampoo's and 1 conditioner, not soap. Its annoying that small things can't be done correctly. Steve R.

Dear Steve R., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. We apologize for the inconvenience you experienced during the check-in process, especially after checking in online. Your feedback is valuable, and we will investigate this issue to ensure improvements are made to our procedures. Additionally, we apologize for the oversight regarding the shower amenities. Rest assured, we'll address this with our housekeeping team to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Sincerely, Edward Judd General Manager

Good Option

Customer review rating 4.0/5

Sue T. Couples - Confirmed reviews ALL

We enjoyed a great night away.

Dear Sue T., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. We're glad to hear that you enjoyed your night away, but we apologize for the issues you encountered with the neighboring room's alarm and the condition of your room. Your feedback regarding the tired appearance, carpet condition, and cleanliness is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Sincerely, Edward Judd General Manager

Great place to stay

Customer review rating 4.5/5

Lorraine P. Couples - Confirmed reviews ALL

Stayed weekend so close to many things.the mineral pool awesome.dinner and breakfast service very good

Dear Lorriane p., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. We're thrilled to hear that you had a great stay with us and enjoyed our convenient location near many attractions. It's fantastic to know that you found our mineral pool awesome and that you were pleased with the service during dinner and breakfast. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Sincerely, Edward Judd General Manager

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