Novotel Rotorua Lakeside Hotel 4.5 stars

There were no robes in our room and there was a leak through the window with the heavy rain but besides that, loved our stay. Pool and breakfast were amazing

Great location across from Eat Streat & with Lake views. Staff are friendly and efficient. Good breakfast selection. Bed comfortable. Hotel is let down by poor cleanliness and outdated bathrooms. The windows were filthy in most main areas, cobwebs all over signage & building, feature lighting in foyer was pretty but badly needed cleaning, weeds growing up through outdoor paving. Hotel well clean at a daily level but bigger cleaning jobs not done... was noticeable. Facilities otherwise good. Understand sulfur in water an issue but our shower head in bathroom needed cleaning or changing.

Despite the busy holiday period and what seemed like lean staff numbers, our stay went smoothly and without a hitch. Rooms were clean tidy and practical as usual, the kids were occupied with the thermal pools and the cost of their breakfasts were covered - so a really good stress free break.

Back again. Can't stay away from this place. Been several times now and loved every stay.

Wonderful experience, as we will be returning back on the 3rd of June.

I had bad experience because the room was very dirty. The carpet needs good shampoo. There was all features underneath the bedsheet and underneath the bed no cleaned all I stayed with my 6 month was not healthy to put him down. Not worth $698 for two nights

Location good. Beds old and sunken. House keeping better this time. Rude front office manager (blond hair Lady) Bar staff and bar was fab.

We loved our stay, it was during Easter weekend, and despite the increase in numbers in and around the place, we still felt special. Britney dealt with our requests professionally, respectfully and was an awesome ambassador for the hotel.

2 night stopover

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.