Information message

Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,478 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Rotorua Lakeside
See on a map
+ 22 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Hotel services

ATLAS CAFE & RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 199 rooms
    • 4 rooms for people with reduced mobility
    • 5 family rooms
    • 21 connecting rooms
    • 199 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Currency exchange
    • Currency exchange
Access to property
  • Onsite carparking
    • On site
    • 104 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Geo-thermal pool
    • Covered
    • On site
  • In Balance Fitness Centre
    • On site
    • Thermal Spa
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,478 reviews

TripAdvisor Rating 4.0/5

3,152 reviews

Great location, good hospitality

Customer review rating 4.5/5

Anthonyk Business - 13/10/2021 Confirmed reviews ALL

Kia ora. The staff were very accommodating. The bedroom was clean & cleaned daily. Very comfortable bed.

Great location and facilities

Customer review rating 3.5/5

Antony Families - 13/10/2021 Confirmed reviews ALL

We had a very comfortable stay, with accommodating staff and very good food even with the limitations of a COVID-19 affected visit. The well-organised processes were reassuring.

GOOD STAY

Customer review rating 5.0/5

Joan J. Couples - 11/10/2021 Confirmed reviews ALL

COULDNT FAULT A THING

Central to our requirements

Customer review rating 5.0/5

Linda Friends - 11/10/2021 Confirmed reviews ALL

Lovely room very comfortable bed and pillows room service staff very friendly

Perfect location, extremely hospitable

Customer review rating 4.5/5

Sandra Families - 10/10/2021 Confirmed reviews ALL

I love this hotel. With an extremely accommodating team, fabulous location and enjoyable swimming experience, it was the perfect getaway for us. Clarke's bar has the perfect atmosphere for a relaxing drink. Thanks Novotel Rotorua Lakeside - we'll be back! to retain To retain the Accor quality, the hotel will need a refurb in the future.

Friendly staff, very accomodating.

Customer review rating 5.0/5

Frances W. Business - 10/10/2021 Confirmed reviews ALL

Relaxing, great service provided for our seminar. Awesome procedures for L2 safety.

Disappointing

Customer review rating 1.5/5

Rachelle Families - 10/10/2021 Confirmed reviews ALL

Very expensive and not worth it!!! Pool had to be booked and couldn't get in till 9pm - not a great time for kids! No buffet breakfast either. These things not stated on website. Moved to a room that had a view of MIQ facility next door with guards and guests exercising in their carpark. Very unsettling! Kids got food poisoning from room service so we didn't even stay the night - checked out around 10:30pm. Will not stay here again.

Good location and great for families

Customer review rating 5.0/5

Ken Families - 09/10/2021 Confirmed reviews ALL

We booked 2 rooms for a family of 6. The children loved the free ice cream they were given at reception. We received 2 adjoining lake view rooms which were of good size with comfortable beds. Due to the COVID-19 lockdown, we were unable to have the buffet breakfast and dinner at the Atlas Café. However, we did manage to have ala carte breakfast there which was good. The lamb spring rolls that we had as snacks together with out free drinks were nice. The swimming pool colour and décor could use a bit of an uplift, change in colour palate and modernisation. However, it was still a fun filled experience for the children. The staff have been extremely helpful and pleasant to interact with. Overall, it was a great stay and experience. Hopefully, we will be able to have the buffet experience the next time we come.

Well located.

Customer review rating 4.5/5

Roberta M. Couples - 08/10/2021 Confirmed reviews ALL

Very nice room.

Great Place- Good Stay

Customer review rating 4.5/5

Green F. Families - 08/10/2021 Confirmed reviews ALL

What an amazing place to stay. My daughters and I thoroughly enjoyed our stay. Very clean and tidy rooms, comfortable beds the pool and gym area are awesome.

Great location, friendly staff

Customer review rating 4.0/5

Tracey Families - 08/10/2021 Confirmed reviews ALL

Had an issue with safe malfunction, shift changes and miscommunication meant that we had 4 different people come and stuff locked in for a whole day and overnight which wasn’t ideal. That said, friendly staff and good experience.

Great location but poor service

Customer review rating 3.0/5

Sheryl Couples - 08/10/2021 Confirmed reviews ALL

Loved the corner lake view room. Bar and restaurant service left us feeling annoyed and not sure that we will stay again.

Well located

Customer review rating 3.0/5

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Room was fine. Only issue we had was that we were are family of 3 but was only provided with 2x towels etc. Asked at reception for extra and was told the extra ones would be bought to room. Didn’t arrive, and had to leave a note for cleaners the next day

Great location

Customer review rating 4.5/5

Nigel B. Business - 07/10/2021 Confirmed reviews ALL

Very pleasant courteous staff and rooms well maintained housekeeping excellent

Clean fresh friendly

Customer review rating 4.0/5

Emma L. Friends - 07/10/2021 Confirmed reviews ALL

Friendly staff, easy parking, comfortable bed

Annual Stay

TripAdvisor rating 4.0/5

wendyj181 07/10/2021 TripAdvisor review

Another stay at the Novotel, our go to for our annual holiday in Rotorua. Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

518

TripAdvisor rating 5.0/5

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

Awesome Service.

TripAdvisor rating 5.0/5

smiddha5 02/08/2021 TripAdvisor review

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Thank you for your wonderful feedback! I will be sure to pass your comments over to the team. We hope to welcome you back again to the Novotel in the future.

Enjoyable stay

TripAdvisor rating 4.0/5

David H 26/07/2021 TripAdvisor review

Very enjoyable and relaxing stay at Novotel. One of the reasons i stay at Novotel Rotorua is to enjoy the mineral spa. Had a very nice dinner at the Atlas Cafe & Restaurant. I did notice the chef that was preparing and taking orders from diners(I was one of them) seemed a bit stressed out when he was there all by himself doing everything. Overall, my family and I enjoy our stay at Novotel Rotorua as always. Look forward to my next visit.

Kia Ora David Thank you so much for your feedback. I am pleased to hear that you enjoyed our mineral spas as well as the Buffet Dinner. I will share your feedback with the appropriate department regarding the service so I send our sincerest apologies. I am delighted that your stay overall was an enjoyable one. We look forward to seeing you back again with us.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rotorua