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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,171 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 15 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes (nearby)
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,171 reviews


TripAdvisor Rating 4.0/5

3,142 reviews

Someone else already in room

Customer review rating 4.0/5

André Business - 18/07/2021 Confirmed reviews ALL

It was a shock to go into my newly assigned room and found a young lady already booked in. The correction was done promptly by the reception staff, but a worry as I might have accidentally walked into a potentially embarrassing moment.

good Location, Good Staff

Customer review rating 2.0/5

Kumar G. K. Families - 18/07/2021 Confirmed reviews ALL

Overall Average Experience. Too much cost for such an experience. Staff was Helpful, Polite. Manger on Duty Mr. Roshan was good. Room was not up to the mark of 5.5 star hotel. Old Bathroom fittings (Bathtub, Toilet, Tiles, Taps etc.). Room: Old Smart TV. Can't mirror the mobile phone, No latest streaming services are provided like Netflix, Amazon etc as compare to other Hotels in the town. Room was changed at last moment without informing to us as informed by a receptionist. Room was too small for the family of four with two adults and two kids. Furniture: Coffee Table wasn't kept. Hospitality Tray: Wasn't filled enough for the family. No water bottle, On demand 1 water Jug was provided which wasn't sufficient. Whiskey & Wine glasses were placed, no glasses for water and kids, Mini fridge was off and empty(Could have placed some drinks foer kids and adults on chargeable basis , we switched on and took time to cool the beverages we got. No list of tourist attractions. No list of hotel leisure facilities with details like cost, timings etc. Bathroom Supplies: No Moisturizer, Dustbins are open and no plastic bags in it. No Non Slip foot Mat and bathroom mats, No bathroom slippers, Dental kit was missing in vanity tray. No raised toilet seat for kids, No laundry bag, No bags for footwears. Services: Birthday and Anniversary date was informed twice a week before. Committed arrangements was not done, after asking it was done, however the surprise was spoiled. Was given good anniversary Platter. Looking forward for the discussion and the response from the team of customer care from Novotel Rotorua.

Comfortable stay

Customer review rating 4.5/5

Helen W. Business - 18/07/2021 Confirmed reviews ALL

Our room was clean and tidy and well appointed. Staff were friendly. The buffet dinner was nice with alot of variety. Breakfast in the restaurant was great. Location was excellent. Would stay here again.

Located within easy reach of eateries, shopping, and lakeside walks.

Customer review rating 4.0/5

Philip H. Couples - 17/07/2021 Confirmed reviews ALL

The Novotel staff were excellent! Welcoming, friendly, professional. The suite needed some maintenance, but was otherwise perfect for our needs, with a great view over the lake. We'd stay here again.

Great location & friendly staff

Customer review rating 4.5/5

Omaha F. Families - 17/07/2021 Confirmed reviews ALL

super handy location, friendly staff, tidy room and great facilities

Centrally, Located Great Stay

Customer review rating 5.0/5

Lorraine S. Business - 17/07/2021 Confirmed reviews ALL

Beautiful entry, with extremely welcoming staff, well appointed room, clean and comfortable, fabulous bar and restaurant on site.

On opposite side to lakeside. Faced carpark

Customer review rating 4.5/5

Yvonne B. Families - 17/07/2021 Confirmed reviews ALL

Okay. Nice and quite. It felt a little cold. Air conditioning not working. Not sure. Cushions on the bed really stunk. Old foot or stale body sweat. They need to be aired out.

Perfect location and stay

Customer review rating 4.5/5

Simon Families - 16/07/2021 Confirmed reviews ALL

Felt like I was at home very welcoming staff were fantastic

Dear Simon R., We very much appreciate your feedback regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good location - close to Eat Street and close to work locations

Customer review rating 5.0/5

Anonymous Business - 15/07/2021 Confirmed reviews ALL

Helpful staff

Dear Lanuola A., Thank you for sharing your feedback regarding your stay at the Novotel Rotorua Lakeside. I will be sure to share your feedback with our team. I am delighted to hear that you enjoyed your time at the Hotel and that the staff delivered and gave great service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Gone backwards

Customer review rating 1.5/5

David F. Couples - 15/07/2021 Confirmed reviews ALL

We chose this hotel due to previously enjoying the buffets. Price was expensive given that the choice of food had decreased. To make matters worse the hot food at both dinner and breakfast were stone cold. We complained to staff but it did not improve. So we ended up eating outside the Novotel for dinner and chose the continental option for breakfast. Our room was vey tired and the bed was too soft for my wife. Shower was over the bath and had no shower curtain when we arrived. The toilet did not flush properly. This was pointed out to staff when we checked out. In addition to this we spoke to a security guard who was off duty. He told us that he had been working at the Ibis which was being used to house travellers from overseas that were on COVID 19 quarantine. So we felt unsafe. We chose Rotorua as we were concerned that Accor were allowing their hotels for quarantine. To hear this was unacceptable. This experience has left us wondering whether we should renew our membership. The highlight of the stay was the view.

Handy to town

Customer review rating 4.0/5

Greer Families - 15/07/2021 Confirmed reviews ALL

We stayed for 4 nights during the school holidays. two adults and two children aged 7 and 11.

Dear Greer B., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I would like to send our sincerest apologies for the quality of the Buffet and pools. At the Novotel, we strive to provide a excellent service and a great experience for every guest, therefore your feedback is very important to us. We are taking the appropriate measures to address the issues and informing the appropriate departments to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Love the location

Customer review rating 4.5/5

Jennifer B. Families - 14/07/2021 Confirmed reviews ALL


Dear Jennifer B., We appreciate your Feedback regarding your stay at the Novotel Rotorua Lakeside. We will look forward to welcoming you back in the future. Sincerely, Edward Judd General Manager

Wonderful place to stay

Customer review rating 5.0/5

Debbie B. Families - 14/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay - great location, friendly and accommodating staff, great rooms and facilities and wonderful food!

Dear Debbie B., We very much appreciate your feedback regarding your stay at the Novotel Rotorua Lakeside. Your feedback has been passed on to the team and we are pleased that we have delivered on our services. We look forward to welcoming you back in the future. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.0/5

Deidre Couples - 14/07/2021 Confirmed reviews ALL

We had a good time. The pool area was very busy on saturday but sunday proved a better day to be there.

Dear Frances J., Thank you for providing your positive feedback. I would like to send our applogies regarding the pool tiles. We appreciate your valuable feedback as this will help us better improve our service standards for next time. I am delighted to hear that the rest of your experience met the expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager


Customer review rating 2.5/5

Anton G. Business - 13/07/2021 Confirmed reviews ALL

In room menu wasn't working, called room service to be hung up on, so pretty disappointed

Excellent location and a great facility

TripAdvisor rating 5.0/5

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

Thank you for your amazing review! I pleased to hear you had such a pleasant stay with us and that we were able to meet your expectations. We hope to welcome you back again soon and to deliver another exceptional experience.

great stay on 22nd march 2021

TripAdvisor rating 5.0/5

Flyer63076094630 28/03/2021 TripAdvisor review

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am so pleased to hear you had such a pleasant stay with us and that our staff members were able to make you feel special on your 87th birthday! We hope to welcome you back again soon.

Another great weekend away staying with Novotel Rotorua

TripAdvisor rating 5.0/5

Clfford W 24/03/2021 TripAdvisor review

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

Thank you for taking the time to leave a review. We really value your feedback as we strive to continuously improve our services. I am pleased to hear you were able to enjoy your breakfast this time round. This is very encouraging news! We hope to welcome you back again soon.


TripAdvisor rating 4.0/5

aquarian1935 15/03/2021 TripAdvisor review

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

Thank you for your review, we really value your feedback. I am pleased to hear you were satisfied with your amenities and food. However, I would like to apologize for receptions lack of attention to detail. Please rest assured I have passed on this feedback top the team and we are working towards resolving these matters. Thank you again for choosing Novotel. We hope to welcome you back in the near future and further improve your next visit.

Perfect stay

TripAdvisor rating 5.0/5

GrayMcGowan 11/03/2021 TripAdvisor review

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am thrilled to hear we exceeded you expectations and that you stayed with us another night! I will be sure to pass on this encouraging feedback to our team. We hope to see you again soon!

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