Novotel Rotorua Lakeside Hotel 4.5 stars

Name: Novotel Rotorua Lakeside
Address: ROTORUA, 3010, NEW ZEALAND
Telephone: (+64)7/3463888
Rating: 4.2

Customer review rating 4.2/5 14,171 reviews

ALLSAFE approved hotel

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+ 15 Services

Novotel Rotorua Lakeside Hotel

Hotel that makes every moment matter

We can't wait to welcome you to our vibrant hotel. We're confident you'll enjoy your stay, whether you're travelling for business or leisure.

Mr Edward JUDD, Hotel Manager

Check in to 4.5-star comfort with the lake at your doorstep at Novotel Rotorua Lakeside Hotel. Rejuvenate in the spa's natural geothermal mineral pools and experience a delicious Maori hangi at Matariki. Then retire to your room - a calm haven with earthy colours, wood furniture and picture windows - and soak in the spectacular scenery at Novotel.

Conveniently located just 15-minutes from Rotorua Airport in the heart of Rotorua township, Novotel Rotorua Lakeside is the perfect base for adventure enthusiasts and families alike to see all that New Zealand's geothermal capital has to offer. Take a short stroll to the lakefront to ride the thrilling Kawarau Jet on Lake Rotorua. Hop on nearby public transport to visit the cultural and geothermal wonders at Te Puia. Or enjoy the adrenaline-pumping action of the luge at Rotorua Skyline.

Just steps from Eat Streat bars and restaurants also only a short walk from the awe-inspiring lakefront, the Novotel Rotorua Lakeside Hotel is in the heart of the cultural and geothermal marvel that is Rotorua.

Hotel extras

Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting
Complimentary access to geothermal mineral pools
Indoor pool, fitness centre, and hot tub
Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet
Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Free wifi for up to 1 hour per day in the lobby
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter
Concierge

Indoor heated pool
Thermal Spa
Fitness centre
Jacuzzi
Golf course 18 holes (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

11 Meeting room(s)
Conventions hotel
Web Corner on a Mac
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
- Late Checkout
Wi-Fi
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 104 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private

Onsite carparking
- 104 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Covered
- On site
- Sauna room
- Thermal Spa

Geo-thermal pool
- Covered
- On site
In Balance Fitness Centre
- Sauna room
- Thermal Spa

Children's TV Channels

Children's TV Channels

11 Meeting room(s)
Meeting rooms

11 Meeting room(s)
Meeting rooms

- 100% Non Smoking Property
- Air Conditioning
- Elevator to all floor
- 199 non-smoking rooms
- 199 rooms
- 21 connecting rooms
- 4 rooms for people with reduced mobility
- 5 family rooms
- 5 floors
English
- Dry cleaning / Ironing
- Laundromat
- Currency exchange
- Luggage storage
- Porter

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Elevator to all floor
Hotel informations
- 199 non-smoking rooms
- 199 rooms
- 21 connecting rooms
- 4 rooms for people with reduced mobility
- 5 family rooms
- 5 floors
Languages spoken at the hotel

English
Laundry / Valet Services
- Dry cleaning / Ironing
- Laundromat
Services available at reception
- Currency exchange
- Luggage storage
- Porter

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

TUTANEKAI ST. : STATE HWY 5 TOURISM CTR BUS
TUTANEKAI ST... : STATE HWY 33 TOURISM CTR BUS

By plane
HAMILTON At 80km / 49.71 miles
By plane
ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

Max. number of persons: 4
Area: From 41 m² / 441 sq ft
Views: Lake View *
Most of the accommodation: CORNER_ROOM *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Executive Suite

Max. number of persons: 4
Area: From 72 m² / 775 sq ft
Views: Lake View, City View *
Most of the accommodation: CORNER_ROOM *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

Max. number of persons: 6
Area: From 245 m² / 2637 sq ft
Views: Lake View, Panorama view *
Most of the accommodation: CORNER_ROOM *

Subject to availability

High speed internet
Microwave
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Monday 11:30 - 15:00
Tuesday 11:30 - 15:00
Wednesday 11:30 - 15:00
Thursday 11:30 - 15:00
Friday 11:30 - 15:00
Saturday 11:30 - 15:00
Sunday 11:30 - 15:00

CLARKE'S BAR

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 11
Maximum size: 320 m²
Maximum capacity: 350 people
Maximum banquet capacity: 300 people

Find out more

Someone else already in room

André Business - 18/07/2021 Confirmed reviews ALL

It was a shock to go into my newly assigned room and found a young lady already booked in. The correction was done promptly by the reception staff, but a worry as I might have accidentally walked into a potentially embarrassing moment.

good Location, Good Staff

Kumar G. K. Families - 18/07/2021 Confirmed reviews ALL

Overall Average Experience. Too much cost for such an experience. Staff was Helpful, Polite. Manger on Duty Mr. Roshan was good. Room was not up to the mark of 5.5 star hotel. Old Bathroom fittings (Bathtub, Toilet, Tiles, Taps etc.). Room: Old Smart TV. Can't mirror the mobile phone, No latest streaming services are provided like Netflix, Amazon etc as compare to other Hotels in the town. Room was changed at last moment without informing to us as informed by a receptionist. Room was too small for the family of four with two adults and two kids. Furniture: Coffee Table wasn't kept. Hospitality Tray: Wasn't filled enough for the family. No water bottle, On demand 1 water Jug was provided which wasn't sufficient. Whiskey & Wine glasses were placed, no glasses for water and kids, Mini fridge was off and empty(Could have placed some drinks foer kids and adults on chargeable basis , we switched on and took time to cool the beverages we got. No list of tourist attractions. No list of hotel leisure facilities with details like cost, timings etc. Bathroom Supplies: No Moisturizer, Dustbins are open and no plastic bags in it. No Non Slip foot Mat and bathroom mats, No bathroom slippers, Dental kit was missing in vanity tray. No raised toilet seat for kids, No laundry bag, No bags for footwears. Services: Birthday and Anniversary date was informed twice a week before. Committed arrangements was not done, after asking it was done, however the surprise was spoiled. Was given good anniversary Platter. Looking forward for the discussion and the response from the team of customer care from Novotel Rotorua.

Comfortable stay

Helen W. Business - 18/07/2021 Confirmed reviews ALL

Our room was clean and tidy and well appointed. Staff were friendly. The buffet dinner was nice with alot of variety. Breakfast in the restaurant was great. Location was excellent. Would stay here again.

Located within easy reach of eateries, shopping, and lakeside walks.

Philip H. Couples - 17/07/2021 Confirmed reviews ALL

The Novotel staff were excellent! Welcoming, friendly, professional. The suite needed some maintenance, but was otherwise perfect for our needs, with a great view over the lake. We'd stay here again.

Great location & friendly staff

Omaha F. Families - 17/07/2021 Confirmed reviews ALL

super handy location, friendly staff, tidy room and great facilities

Centrally, Located Great Stay

Lorraine S. Business - 17/07/2021 Confirmed reviews ALL

Beautiful entry, with extremely welcoming staff, well appointed room, clean and comfortable, fabulous bar and restaurant on site.

On opposite side to lakeside. Faced carpark

Yvonne B. Families - 17/07/2021 Confirmed reviews ALL

Okay. Nice and quite. It felt a little cold. Air conditioning not working. Not sure. Cushions on the bed really stunk. Old foot or stale body sweat. They need to be aired out.

Perfect location and stay

Simon Families - 16/07/2021 Confirmed reviews ALL

Felt like I was at home very welcoming staff were fantastic

Dear Simon R., We very much appreciate your feedback regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good location - close to Eat Street and close to work locations

Anonymous Business - 15/07/2021 Confirmed reviews ALL

Helpful staff

Dear Lanuola A., Thank you for sharing your feedback regarding your stay at the Novotel Rotorua Lakeside. I will be sure to share your feedback with our team. I am delighted to hear that you enjoyed your time at the Hotel and that the staff delivered and gave great service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Gone backwards

David F. Couples - 15/07/2021 Confirmed reviews ALL

We chose this hotel due to previously enjoying the buffets. Price was expensive given that the choice of food had decreased. To make matters worse the hot food at both dinner and breakfast were stone cold. We complained to staff but it did not improve. So we ended up eating outside the Novotel for dinner and chose the continental option for breakfast. Our room was vey tired and the bed was too soft for my wife. Shower was over the bath and had no shower curtain when we arrived. The toilet did not flush properly. This was pointed out to staff when we checked out. In addition to this we spoke to a security guard who was off duty. He told us that he had been working at the Ibis which was being used to house travellers from overseas that were on COVID 19 quarantine. So we felt unsafe. We chose Rotorua as we were concerned that Accor were allowing their hotels for quarantine. To hear this was unacceptable. This experience has left us wondering whether we should renew our membership. The highlight of the stay was the view.

Handy to town

Greer Families - 15/07/2021 Confirmed reviews ALL

We stayed for 4 nights during the school holidays. two adults and two children aged 7 and 11.

Dear Greer B., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I would like to send our sincerest apologies for the quality of the Buffet and pools. At the Novotel, we strive to provide a excellent service and a great experience for every guest, therefore your feedback is very important to us. We are taking the appropriate measures to address the issues and informing the appropriate departments to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Love the location

Jennifer B. Families - 14/07/2021 Confirmed reviews ALL

Pleasant

Dear Jennifer B., We appreciate your Feedback regarding your stay at the Novotel Rotorua Lakeside. We will look forward to welcoming you back in the future. Sincerely, Edward Judd General Manager

Wonderful place to stay

Debbie B. Families - 14/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay - great location, friendly and accommodating staff, great rooms and facilities and wonderful food!

Dear Debbie B., We very much appreciate your feedback regarding your stay at the Novotel Rotorua Lakeside. Your feedback has been passed on to the team and we are pleased that we have delivered on our services. We look forward to welcoming you back in the future. Sincerely, Edward Judd General Manager

Good stay

Deidre Couples - 14/07/2021 Confirmed reviews ALL

We had a good time. The pool area was very busy on saturday but sunday proved a better day to be there.

Dear Frances J., Thank you for providing your positive feedback. I would like to send our applogies regarding the pool tiles. We appreciate your valuable feedback as this will help us better improve our service standards for next time. I am delighted to hear that the rest of your experience met the expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

disappointed

Anton G. Business - 13/07/2021 Confirmed reviews ALL

In room menu wasn't working, called room service to be hung up on, so pretty disappointed

Excellent location and a great facility

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

Thank you for your amazing review! I pleased to hear you had such a pleasant stay with us and that we were able to meet your expectations. We hope to welcome you back again soon and to deliver another exceptional experience.

great stay on 22nd march 2021

Flyer63076094630 28/03/2021 TripAdvisor review

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am so pleased to hear you had such a pleasant stay with us and that our staff members were able to make you feel special on your 87th birthday! We hope to welcome you back again soon.

Another great weekend away staying with Novotel Rotorua

Clfford W 24/03/2021 TripAdvisor review

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

Thank you for taking the time to leave a review. We really value your feedback as we strive to continuously improve our services. I am pleased to hear you were able to enjoy your breakfast this time round. This is very encouraging news! We hope to welcome you back again soon.

Staycation

aquarian1935 15/03/2021 TripAdvisor review

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

Thank you for your review, we really value your feedback. I am pleased to hear you were satisfied with your amenities and food. However, I would like to apologize for receptions lack of attention to detail. Please rest assured I have passed on this feedback top the team and we are working towards resolving these matters. Thank you again for choosing Novotel. We hope to welcome you back in the near future and further improve your next visit.

Perfect stay

GrayMcGowan 11/03/2021 TripAdvisor review

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am thrilled to hear we exceeded you expectations and that you stayed with us another night! I will be sure to pass on this encouraging feedback to our team. We hope to see you again soon!

Our most recent 20 reviews

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