Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 12,180 reviews

Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV
  • Bathroom products

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV
  • Bathroom products

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,180 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,089 reviews

Great location

Customer review rating 4.2/5

Tom H. Families - 01/07/2020 Confirmed reviews ALL

Overall the stay was good. facilities are looking tired and maintenance needed. the top of the bathroom tap came off in room 516. Front desk staff are polite and helpful. The pool filling signs are still up on the same 2 spa pools as per visit last year. The breakfast and dinner buffets seem to have different standards in serving utensils as breakfast you had you own serving spoons and tongs for the cold items - very annoying as you often forgot to take them and hold while getting dishing other foods, but at dinner you didn't have these. as they were with the dishes. The chefs and waitresses were great at dinner and buffet. The Chef on the egg station was great and Dinner grill awesome. Nothing was a problem for them. Overall we would stay again if we visit Rotorua again.

Dear Tom H., Thank you for taking the time to review our property. Happy to see that your stay was, on majority, a comfortable and pleasing one. We do appreciate the feedback about the pool and also your time in the restaurant. Rest assured that your comments have been documented and will certainly be looked into. We do value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Comfortable stay

Customer review rating 4.2/5

Ziggy L. Business - 01/07/2020 Confirmed reviews ALL

I stayed at Novotel Rotorua Lakeside Hotel. Room was very tidy, quiet and cozy. There was no problems while I was staying at the hotel, I was quite busy with working, I couldn’t use spa and gym but will try next time.

Dear Ziggy L., Many thanks for this outstanding review following your recent stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back again soon! Sincerely, Edward Judd General Manager

Excellent service

Customer review rating 4.2/5

Davidm Business - 30/06/2020 Confirmed reviews ALL

Excellent service from all staff especially considering the COVID-19 situation. I was very impressed with the hygiene standards in the restaurant – each table had their own serving tongs! Room was lovely and spacious.

Dear DavidM, Thank you so much for your kind words. It is always a pleasure to know that our staff are making a positive experience on our guests stays and I am happy that you found their services warm and welcoming. I will definitely make sure to pass on your comment to them. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Edward Judd General Manager

Great Stay

Customer review rating 4.2/5

Cassie Couples - 30/06/2020 Confirmed reviews ALL

Nice wee trip away for the family to celebrate son's birthday. Easy walking distance to town, room fresh and clean and very friendly and helpful staff

Dear Cassie, Thank you for your kind comments and review. Great to see you enjoyed your visit with your family. We do hope you will come and stay with us again. Sincerely, Edward Judd General Manager

Well located

Customer review rating 4.2/5

Sheree Couples - 30/06/2020 Confirmed reviews ALL

I am still waiting for my invoice to be emailed to me.

Dear Sheree, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the wait to receive your invoice. I have asked our Duty Manager to look into that as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Well Located

Customer review rating 4.2/5

Murray S. Couples - 29/06/2020 Confirmed reviews ALL

The hotel is looking "Tired" and is need of an upgrade.

Dear Murray S., Thank you for taking the time to comment on your stay with us. Glad to see you enjoyed our location. We do appreciate the feedback about the hotel and will most certainly review that. We hope to see you back again soon. Sincerely, Edward Judd General Manager

Great stay

Customer review rating 4.2/5

Mrs Y. W. Friends - 29/06/2020 Confirmed reviews ALL

We had a great stay at the Novotel Rotorua. We had a wonderful view of the lake and the room was delightful.

Dear Wahanga Yates W., Thank you for taking the time to review your recent stay with us. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to welcome you back soon for another enjoyable stay. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.2/5

Jennifer S. Friends - 29/06/2020 Confirmed reviews ALL

My friend and I go every year to celebrate my friend's birthday and always stay at the Novotel. We enjoy lots of walking and particularly like to soak in the hot pools on our return from hiking.

Dear Jennifer S., Thank you for your kind comments and review. Happy to see you enjoyed another stay with us! We will most definitely look into your comments about your room and also the service in the restaurant. Rest assured that your comments have been documented and will certainly be looked into. We look forward to having you back again. Sincerely, Edward Judd General Manager

Great weather

Customer review rating 4.2/5

Graham Solo - 29/06/2020 Confirmed reviews ALL

A winter getaway in perfect weather. As usual the Novotel staff look after their guests well

Dear Graham, Thank you for your wonderful review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Good service

Customer review rating 4.2/5

Atawhai S. Families - 29/06/2020 Confirmed reviews ALL

Front of house staff friendly and helpful.restaurant staff friendly courteous but struggled to provide excellent service as they were understaffed. The 3 Maori employees tried very hard though and I was most impressed .

Dear Atawhai s., Thank you for taking the time to write a positive review. I was really pleased to see that you received such excellent service from our staff, I will make sure to let them know! Hope to see you again soon! Sincerely, Edward Judd General Manager

Good stay - breakfast let it down

Customer review rating 4.2/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Room was good albeit a little dated now especially the bathroom. Check in was slower than I would have expected with only 1 person on duty. The bar was good.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the long wait at the front desk and also your experience in the restaurant. I have shared your comments with the relevant managers to look into all the areas we could have done better. So sorry for the inconvenience! Again, thank you for sharing your feedback and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Well treated. Flexible solution

Customer review rating 4.2/5

Xin Z. Families - 29/06/2020 Confirmed reviews ALL

Was booked junior suite , but due to system glitch. my room was not hold properly. But front manager Christine did a 100% solution for me. All hotel staff I can feel well welcome . I got a Sofitel standard hospitality from here. Jess , another duty manager and the ladies whom check in/ out for me is also a surplus . Buffet dinner is way over our expectations. Room was roomy and bed was comfy. And after 1 night I decide extended one more night , and as an make up plan, I been upgraded to royal suite . It is really the top accomodation in Rotorua area. I couldn't say any more but all accomplish. Well done Novotel Rotorua. I definitely be back .

Dear Xin Z, Many thanks for this outstanding review following your recent stay with us! We very much appreciate your positive comments about the rooms and especially our friendly and helpful staff. Thank you again for your great review and we look forward to welcoming you back for another stay. Sincerely, Edward Judd General Manager

Lovely relaxing stay

Customer review rating 4.2/5

Brenda Families - 29/06/2020 Confirmed reviews ALL

Family weekend away. Very nice, clean rooms

Dear Brenda, Thank you for your awesome review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Very enjoyable

Customer review rating 4.2/5

Betty W. Families - 29/06/2020 Confirmed reviews ALL

Clean, lovely staff & central

Dear Betty W., Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Nice Hotel

Customer review rating 4.2/5

Rochelle Families - 29/06/2020 Confirmed reviews ALL

Enjoyed most of the stay with you. Staying as a treat for my Mum who was turning 80. She loved the room, the dinner and breakfast and we even got her into 1 of the mineral pools ( she hadn't been in a pool for years). The only disappointment was we were next door to a room where they partied all night so we didnt get much sleep :-(

Dear Rochelle, Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel to celebrate your mum's birthday! However, I am so sorry to hear about the noise from the room next door. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Again, so sorry for the inconvenience this caused you! We do hope that you enjoyed your time in Rotorua and we look forward to hosting you again in one of our hotels. Sincerely, Edward Judd General Manager

Well located

Customer review rating 4.2/5

Anonymous Couples - 28/06/2020 Confirmed reviews ALL

We stayed for one night in a king bed city view room. It was nice and clean. The staff were very friendly and helpful.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Excellent location.

Customer review rating 4.2/5

Wayne Couples - 28/06/2020 Confirmed reviews ALL

Friendly staff Room clean tidy Restaurant not up to standard. Staff need better training

Dear Wayne, Thank you for taking the time to comment on your stay with us. Happy to see you enjoyed your stay. I do apologies for your experience in the restaurant though. Rest assured that your comments have been documented and will certainly be looked into. We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

Great

Customer review rating 4.2/5

Anonymous Families - 28/06/2020 Confirmed reviews ALL

Good accessible room, lovely geothermal spa pools.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon Sincerely, Edward Judd General Manager

Great Location

Customer review rating 4.2/5

Sally Friends - 28/06/2020 Confirmed reviews ALL

Lovely rooms , pools were either empty , being filled but definitely not warm at 3pm. Too cold to swim in.

Dear Sally, Thank you for taking the time to offer feedback on your stay with us. Sorry to hear about your experience in the pools though. Rest assured that your comments have been documented and will certainly be looked into. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Great place for a winter holiday

Customer review rating 4.2/5

Anonymous Families - 28/06/2020 Confirmed reviews ALL

Had a great time. Only reservation was that the water in the hot pool wasn't clean enough - lots hair and fibre floating in it.

Thank you for taking the time to share your feedback. I am glad to hear you enjoyed your visit. We do appreciate the feedback about the pools. I have asked our maintenance team to look into this as soon as possible. We look forward to having you stay with us again. Sincerely, Edward Judd General Manager
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