Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 12,405 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,405 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,099 reviews

Customer review rating 4.2/5

Anonymous Couples - 03/08/2020 Confirmed reviews ALL

great stay as usual disappointed with room staff on check out day advised the desk they asked to clean the room before 10am then again at 10.30am check out is 11am shouldn't have been disturbed

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do apologies for the housekeeping staff disturbing you so early. I have shared your comments with the team and we will put a higher focus on this area. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good Stay

Customer review rating 4.2/5

Vaughan Business - 03/08/2020 Confirmed reviews ALL

More than adequate for my stay Very Friendly staff Thank you

Dear Vaughan, Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Lovely rooms and good location

Customer review rating 4.2/5

Stephen Families - 03/08/2020 Confirmed reviews ALL

The Novotel was a really nice place to stay. The pool facilities were great. Although we didn't eat in the restaurant, we walked through it and saw some delicious looking food! The staff were kind and attentive and the lobby was well presented, especially at night lit up by candles. I would stay here again in the future, but maybe with a lake side room for a different view, and so not to hear the music from the street below at night.

Dear Stephen, Thank you for your wonderful review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Room for improvement

Customer review rating 4.2/5

Angharad W. Families - 03/08/2020 Confirmed reviews ALL

Shower broken, loud people next door with zero sound proofing between rooms. Staff on desk at checkout were rude with shocking customer service.

Dear Angharad W., Thank you for taking the time to review our property. However, I was disappointed to read your comments regarding the service from our staff at the front desk, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. Sorry also for the issue with the shower in your room and also the noise from outside your room. I have shared your comments with the relevant managers to look into as soon as possible. So sorry for the inconvenience! I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Well presented and polite reception.Ev

Customer review rating 4.2/5

Rhodian S. Couples - 03/08/2020 Confirmed reviews ALL

Everything was good until dinner the buffet was severely overpriced and the dinning room was untidy with tables not cleared for a very long time. The so called Sirloin steak was the size of half an envelope there was a potato pumpkin roast dish that looked like it had been leftover from the previous day and that was all the vegetables that was available. The hot Prawn dishes that were on offer were cold. At 8pm there was no more cream for the desert. The cheese board had hardly any cheese left and all that for $49.00 Whereas at Sky City Fortuna restaurant the buffet is ONLY $40.00 and it is continuously restocked and the tables are cleared in a timely manner. We definitely won't be patronizing your restaurant if this is the standard you offer

Dear Rhodian S., Thank you for taking the time to share your feedback. Happy to see that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for your experience in the restaurant not meeting your expectations. I have shared your comments with our restaurant manager to look into as soon as possible. We do value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Again, thank you for your feedback and I hope to have the chance to show you our improvements next time you're in town. Sincerely, Edward Judd General Manager

Well Located

Customer review rating 4.2/5

Rob Business - 02/08/2020 Confirmed reviews ALL

Very nice

Dear Rob, Thank you for your kind comments and review. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Nice place in a great location

Customer review rating 4.2/5

Brett Business - 02/08/2020 Confirmed reviews ALL

Two week stay in this hotel, staff were always helpful, facilities were great and so was the food.

Dear Brett, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel and found the staff and facilities to your liking. We hope to see you back again soon! Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Anonymous Business - 02/08/2020 Confirmed reviews ALL

Staff were very nice, buffet needed a better hot selection stayed the same for two weeks coffee was poor.

Thank you for your kind comments and review. Sorry to hear about your experience in the restaurant though. I have shared your comments with the team and we will put a higher focus on this area. We hope to welcome you back to our hotel very soon! Sincerely, Edward Judd General Manager

friendly staff, wonderfully comfortable bed

Customer review rating 4.2/5

Linda Business - 02/08/2020 Confirmed reviews ALL

all round a very postive experience

Dear Linda, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

good stay

Customer review rating 4.2/5

Hank Business - 02/08/2020 Confirmed reviews ALL

nice rooms ,good staff

Dear Hank, Thank you for your lovely review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

usual great restful stay

Customer review rating 4.2/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

comfortable relaxing

We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Enjoyable stay

Customer review rating 4.2/5

Kelsi Couples - 02/08/2020 Confirmed reviews ALL

Good location, comfy beds, friendly staff

Dear Kelsi, Thank you for your awesome review of our hotel! We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Great Stay

TripAdvisor rating 4.0/5

Julie A 02/08/2020 TripAdvisor review

Walked in and booked girls so pleasant especially Naomi ,checked in a couple of days later great service,lovely room,buffet was great a massive improvement on our last visit. A special thanks to Naomi who we again saw on checkout .Overall can not fault anything so thankyou to all staff.

Dear Julie A, Thank you for your awesome review! It was a pleasure to welcome you to our hotel. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! We look forward to welcome you back next time you are in Rotorua.

Great location

Customer review rating 4.2/5

Carolyn M. Couples - 01/08/2020 Confirmed reviews ALL

Close to other restaurants which was great as the meals at Atlas were all cold. Appreciated the free upgrade thanks to being a member of Accor.

Dear Carolyn M., Thank you for taking the time to comment on your stay with us. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for the food not meeting your expectations though. Rest assured that your comments have been documented and will certainly be looked into. We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

Perfectly located, wonderful stay.

Customer review rating 4.2/5

Anna Friends - 01/08/2020 Confirmed reviews ALL

Perfectly located, fantastic pool & spas, friendly and helpful staff would absolutely stay again.

Dear Anna, Thank you for your wonderful review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great stay

Customer review rating 4.2/5

John A. Couples - 31/07/2020 Confirmed reviews ALL

Very enjoyable

Dear John A., Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good location

Customer review rating 4.2/5

Anonymous Solo - 31/07/2020 Confirmed reviews ALL

The staff were lovely but room cleanliness could be better.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Disappointing!

Customer review rating 4.2/5

Bob A. Couples - 30/07/2020 Confirmed reviews ALL

We booked Novotel based on our previous experience. W have stayed in Novotel in Cardiff and Edinburgh in the UK so didn't think twice about staying at Novotel Rotorua. (We are UK citizens - the UK reservations were made on overseas trips.) We booked 4 nights B&B but were so disappointed with the breakfast that on one morning we went across the street to the PIC NIC cafe where we had a much more enjoyable experience. We also had dinner on our arrival night (24/7/20) in the Novotel - not a memorable experience. Finally, a comment about the bill. We made our original booking directly (so we thought) with Novotel. Our prime minister had told all potential travellers not to book through a travel website because of the big fees they take - she believed that hotels need all the help they can get. Imagine our surprise when we discovered that we had been deducted US$307.13 tax recovery charges and service fees. All up, our 4 nights in the Novotel cost us US$962.93 (equalling NZ$1446) plus cost of dinner. This has been a concern for us - we like our PM but think she's given us bad advice here. [Our booking reference was 32….] We finish by saying that our disappointing experience is not so much to do with our booking as with other aspects of our stay.

Dear Bob A., Thank you for taking the time to comment on your recent stay with us. I was disappointed to read your comments about the charges on your account though. I have ask our Duty Manager to look into this and to contact you directly. You should hear from her soon. Sorry also to hear about your breakfast experience. I have shared your comments with our restaurant staff to look into all the areas we could have done better. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Thanks for a good experience

Customer review rating 4.2/5

Peter C. Couples - 30/07/2020 Confirmed reviews ALL

The Novotel offers a great location with on site parking, good facilities, clean comfortable rooms, and a great mineral spa. This is accompanied by most welcoming service and delightful buffet meal at the Atlas Restaurant. These factors each contributed to a memorable Wedding Anniversary for my wife and myself last weekend. Thank you.

Dear Peter C., Thank you for taking the time to write a positive review. Glad to see you enjoyed your anniversary! We do appreciate the feedback about our loyalty points and also the issues in your room. I have shared your comments with the relevant managers to look into as soon as possible. So sorry for the inconvenience it caused you! I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Well located and good rooms

Customer review rating 4.2/5

Grant M. Couples - 30/07/2020 Confirmed reviews ALL

Very good hotel experience let down by an overpriced and a restaurant that was not up to the Standard of other Novotel’s. Smorgasbord was limited and the only hot vegetables were a vegetable curry. I had roast beef without potatoes or hot vegetables. This cost $49 per person and I will not go again

Dear Grant M., Thank you for taking the time to comment on your stay with us. I do apologies for your experience in the restaurant not meeting your expectations. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager
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