Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,403 reviews

Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)


City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,403 reviews

TripAdvisor Rating  4.0/5  3,277 reviews

Worst bed ever!!

TripAdvisor rating 2.0/5

AnneM6293 TripAdvisor review

We went away for a much needed break and left the Novotel Rotorua buckled and bent thanks to the terrible bed. The bed was so past its best the hotel had put a topper on it to try and make it better which only made it worse. After one night went to reception to complain and was told the beds were all the same and we could sleep on the sofa bed. After the third night again mentioned it on checkout but was dismissed. Reminded us of a bed you would expect to sleep in at an old bach. Our backs were so sore. The whole hotel needs a complete refurbishment. Avoid staying at.

Well located

Customer review rating 3.5/5

Ramkumar Couples - Confirmed reviews ALL

The hotel is good and excellent location. The room was clean when we checked in. However, cleaning was not done on next day and had to be requested for in the evening. Overall, the stay was good. The person at the counter when we checked in could have been more hospitable. She didn't even say Good evening or welcome or ask how can I help! After standing there few seconds in silence and saying "hi, excuse me" all she said was "won't be long" !!

Enjoyable stay

Customer review rating 4.5/5

Viane Couples - Confirmed reviews ALL

Warm welcome, super comfy bed. Friday evening Buffet had lots on offer

Great location

Customer review rating 5.0/5

Luke Business - Confirmed reviews ALL

Excellent facilities and helpful staff thank you!


Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The room I was in needs a deep clean, especially the floors in the bathroom and the stained carpet. When delivering in-room service I suggest the food be protected instead of being brought up uncovered. Why would you do that??? Also please do not keep hanging up when I am phoning for room service.

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Other web-users rate our hotel

  • 1,535 reviews 9.2/10 Location
  • 2,682 reviews 5/10 Room
  • 1,961 reviews 7.1/10 Service
  • 51 reviews 3.6/10 WiFi
  • 1,087 reviews 3/10 Cleanliness
  • 988 reviews 5.8/10 Comfort
  • 749 reviews 4.6/10 Amenities
  • 695 reviews 3.7/10 Vibe

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