Sofitel Legend Santa Clara Cartagena

Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.8/5 1,625 reviews

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Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,625 reviews

TripAdvisor Rating  4.5/5  2,632 reviews

Unforgettable stay and wedding

TripAdvisor rating 5.0/5

jenprinci Families - TripAdvisor review

We stayed at the Santa Clara for 7 nights and held our daughter’s wedding there last week. I can’t say enough good things! The hotel and everyone on the staff were fantastic. The courtyard, restaurant, pool, Legend Suite, Coro Bar and wedding were more than we ever could have hoped for! It was a fabulous week and the service, food. Drinks, and overall experience were all exceptional!

Dear Jenprinci, Thank you so much for choosing us and giving us the opportunity to provide you with the best of service. What a pleasure that you have chosen us for such a memorable date, our facilities could not be a better setting for such a beautiful chapter of your lives. We hope you will carry us in your hearts and we send our best wishes to this new home in formation. Greetings from all of us! Bertha Padilla Guest Relations Coordinator

Excellent location

Customer review rating 3.5/5

Nita Couples - Confirmed reviews ALL

Check in was pleasant. Suite was a tad old and tired and we had issues with the hot water (or the lack thereof). Staff was extremely pleasant.

Dear Mrs. Pravin, Thank you so much for allowing us to offer you the best of our services. Your opinion is the most valuable thing for us. We are located in a very privileged place in the historical center, very central for our guests. We are sorry to hear that you had the impression you mentioned, as well as the hot water in your room, we read every comment in detail and we will share it with the area in charge. Our ambassadors work with their souls and we are glad that you left with such a good reference of them. We wish you a happy homecoming and send warm regards from all of us! Sincerely, Bertha Padilla Guest Relations Coordinator

Fabulous views and great service!

Customer review rating 5.0/5

I H. Friends - Confirmed reviews ALL

One arrival, having booked through Amex, we were upgraded to a room on the top floor with a full view of the ocean. Gustavo was our butler/assistant and he seamlessly arranged restaurant bookings and helped follow up on completing our tax refund details. The hotel spa was excellent. Overall, a great stay.

Dear Mrs. H., Thank you so much for staying with us, from the moment we received you we knew it was going to be a rewarding experience for you. Our ambassadors work their hearts out and here are the results. Gustavo will be very happy to know that he helped create a wonderful experience. We hope you will consider us your home in Cartagena and continue to enjoy our beautiful spa. We wish you a happy homecoming. Sincerely, Bertha Padilla Guest Relations Coordinator

Luxury Experience

Customer review rating 5.0/5

Akelah P. Families - Confirmed reviews ALL

It was amazing from the ambiance, the cleanliness, the services, the package deals and the great customer service. Carina is an amazing addition to your team.

Dear Akelah P., Thank you so much for such positive comments and for highlighting Carina's service, she will be very pleased to know that she helped to make your experience a magnificent one. Thank you for taking the time to answer our survey, your feedback is the most valuable thing we have. We wish you a happy homecoming and count on us always! Sincerely, Bertha Padilla Guest Relations Coordinator

Amazing experience

Customer review rating 5.0/5

Aleksey N. Solo - Confirmed reviews ALL

One of the best experiences ever. Extremely attentive, professional, courteous service from all staff members. Especially wonderful was a personal involvement of Daniela Martinez, and Amaury and Ernesto from the butler service. Absolutely stellar service.

Dear Aleksey N., Thank you so much for taking the time to tell us about your experience. Your comments are most valuable to us and we want you to know that when Daniela, Amaury and Ernesto read these comments they will be very motivated to continue to give their best. We appreciate that you have chosen us as your home in Cartagena and we hope to continue to welcome you with the luxury service that characterizes us in future occasions. We wish you a happy return home. Bertha Padilla Guest Relations Coordinator

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Other web-users rate our hotel

  • 389 reviews 9.8/10 Location
  • 475 reviews 7.4/10 Room
  • 1,997 reviews 9.5/10 Service
  • 785 reviews 9/10 Food
  • 367 reviews 8.9/10 Amenities
  • 354 reviews 9.1/10 Vibe
  • 205 reviews 8.8/10 Breakfast
  • 186 reviews 8.7/10 Pool

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