Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,752 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
Sofitel Legend Santa Clara Cartagena - Image 2
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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,752 reviews

TripAdvisor Rating  4.5/5  2,917 reviews

Certificate of excellence 2023

Tried to show us a room someone was already in!!

Customer review rating 3.0/5

Lori A. Couples - Confirmed reviews ALL

We waited for our room to be ready. One of the staff took us up to "our" room, and handed me the key, I opened the door only to find people already inside. It was quite jarring and embarrassing! The front desk made up for this mistake by voiding our lunch bill but since we already had $100 of AMEX Fine Hotel and Resort credit it was a moot point. However, we do give them credit for trying.

Wonderful experience

Customer review rating 5.0/5

Pamela Y. Couples - Confirmed reviews ALL

We had a great time in Cartagena and choosing Sofitel Legend Hotel was the main reason that made this trip so enjoyable.

Excellent location and wonderful staff

Customer review rating 4.5/5

Claudio M. Families - Confirmed reviews ALL

All was great although rooms are relatively small. GYM is pretty average. Breakfast and food was outstanding

Love the property

Customer review rating 4.5/5

Gary S. Families - Confirmed reviews ALL

2nd time at your resort. Excellent staff, butler team and overall experience

Dear Gary Henrry S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Excellent service

TripAdvisor rating 5.0/5

alvaro m TripAdvisor review

The staff provided an impeccable service since the moment we entered the hotel, all the way til the end of the evening and the food was delicious, every plate was unique and flavorful, it was a beautiful experience, plus the hotel grounds are just beautiful.

Bonjour Dear alvaro Thank you for your kind words about the impeccable service provided by our staff during your visit to the hotel. We're thrilled to hear that from the moment you entered until the end of your evening, you experienced exceptional hospitality. We're delighted that you enjoyed the delicious food, with each plate offering unique and flavorful delights. It's wonderful to know that you found the experience beautiful, and that you appreciated the beauty of our hotel grounds as well. We hope to have the pleasure of welcoming you back for another excellent experience soon! Kindly Angie Amaris Guest Relations Manager

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Other web-users rate our hotel

  • 558 reviews 9.8/10 Location
  • 647 reviews 7.4/10 Room
  • 1,975 reviews 9.4/10 Service
  • 597 reviews 8.9/10 Food
  • 457 reviews 9.2/10 Amenities
  • 391 reviews 9.1/10 Vibe
  • 254 reviews 9.2/10 Breakfast
  • 212 reviews 8.9/10 Pool

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