Novotel Cotonou Orisha 4 stars

Customer review rating (ALL Rating) 4.5/5 202 reviews

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Novotel Cotonou Orisha - Image 1
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Boulevard de la Marina, 08 BP 0929, 0 COTONOU, Benin

Description

Hotel extras

  • Near the airport and Cotonou beach

  • Comfortable rooms with unlimited WiFi and air conditioning

  • Five conference and seminar meeting rooms

  • An international restaurant

  • An outdoor swimming pool

Our accommodation(s)

Hotel location

Novotel Cotonou Orisha

Boulevard de la Marina, 08 BP 0929
0 COTONOU
Benin

GPS:6.348814, 2.401088

Telephone
Fax +229 21 30 41 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  202 reviews

TripAdvisor Rating  4.0/5  509 reviews

Certificate of excellence 2024

Frustrated

Customer review rating 2.0/5

Ryan Business - Confirmed reviews ALL

The hotel is beautiful but the drink prices for a beer are 3x to 4x more expensive than just going down the street to a restaurant. My fellow colleagues and I would prefer to stay here and have some drinks but it doesn’t make sense to pay such a high price. Both our rooms didn’t have operational air conditioning the first stay. I also went down to the lobby to get a bucket of ice and the staff wouldn’t get me a bucket. They just gave a glass of ice. It was a little frustrating especially paying $90,000/night and not being able to get ice.

Dear Mr. RYAN EDWARD L., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Regarding the pricing of our beverages, we understand your concerns and apologize for any frustration caused. We strive to offer competitive pricing while maintaining the quality and service standards that our guests expect. We are also sorry to hear about the issues with the air conditioning in your rooms. Maintaining a comfortable environment for our guests is our top priority, therefore kindly not hesitate to contact our reception next time while in house for any assistance you may require. Moreover, we would like to assure you that Air Condition in our various room often works correctling, it is just a matter of setting and ajusting. The rest of the content was well noted as well regarding the bucket of ice, we undanstand this could be a misunderstanding as we spontenuously put at disposal glass of ice as soon as guest get a drink and as needed. We value your feedback as it helps us to continually improve our services. We hope that you will consider giving us another opportunity to provide you with a seamless and enjoyable stay in the future. Warm regards, Nordine AMRANI General Manager.

Satisfied

Customer review rating 5.0/5

Hugo K. Couples - Confirmed reviews ALL

We spent a lovely time and I can't wait to come back.

Dear M. Hugo K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. The content will be shared with our team as well. We look forward to welcoming your again. Sincerely, Nordine AMRANI General Manager.

Excellent experience !

Customer review rating 4.5/5

Marc H. J. Business - Confirmed reviews ALL

Warm welcome, extreme kindness of all staff: a very gratifying experience ! Will be thrilled to return.

Dear Mr. MARC J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nordine AMRANI General Manager.

Location good, very friendly supportive staff.

Customer review rating 3.5/5

Eva Business - Confirmed reviews ALL

Experience good. But hotel amenities in the room not matching the cost. Atleast I expected like an emergency kit of toothpaste, toothbrush, two bottles of water and not one, shower cap, the basics that is I see all hotels I go to, this was my first to see without. Otherwise your staff are superb!

Dear Mme EVERLINE A., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content has been well noetd as well and we would like to assure you that the amenities in the room respect the standard of our brand; however, kindly not hesitate to contact our reception next time while in house for any assistance that you may require. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I am a guest of the hotel and I have been going there regularly on average once every two months for more than 3 years. Despite my platinum status, I have never benefited from any advantage such as a well-placed room or even indoor convenience (iron or espresso coffee machine). And when I send an email for a reservation no one responds despite my reminders.

Dear Mr. Djiby K., We thank you for taking the time to share your feedback. We are very sorry to read your feedback and we would like to apologise for every inconvenience caused you. The content has been share with our team in charge and we would like to assure you that measure have been taken to address the issue raised and prevent occurence. We take the opprotunity to take note of your preference. At our hotel, we work hard to deliver an exceptional guest experience, therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

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Other web-users rate our hotel

  • 94 reviews 9.8/10 Location
  • 89 reviews 7.9/10 Room
  • 356 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 152 reviews 8.9/10 Food
  • 144 reviews 10/10 Vibe
  • 41 reviews 7.8/10 Comfort
  • 35 reviews 9.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.