Novotel Cotonou Orisha Hotel 4 stars

Employees of the Novotel are very kind and they give a nice feeling as a guest of the hotel. Service was good. Food not a big deal (especially the Breakfast). You have to take your breakfast before 8:00am otherwise most of the buffet is empty........ Rooms are nice but the mattress was too sunken and wobbly. Room Services excellent.

It was nice tho short but the workers are extremely friendly to guest.

Pleasant

Over all excellent. Food good. People nice. Had a one bedroom suite. Good televisions. But limited channels. And only one in English. Furniture in lounge . Couch uncomfortable. Use some more wall decor. Great bathroom.

Excellent

I have stayed for 3 weeks and I was extremely satisfied with everything. I will highly recommend Novotel to anyone. I have enjoyed every single day at Novotel as they have exceeded my expectations. Thank you to each one of the staff. Joelle S. from London.

I relocated to Cotonou for work so I spent some 40 days at the hotel. The hotel is recently renovated with excellent rooms, great pool, and excellent staff. I enjoyed the room very much as well as having breakfasts at the hotel terrace overlooking the hotel park. The view of ocean waves crashing on the breach helped too. All the staff was very professional and attentive to my different needs and quick in solving small problems I encountered. As it was initial home away from home I would definitely recommend is as a first pick if u need to come to Cotonou.

Very good hotel. I recommend to my friends

The Hotel is lovely along with the rooms. However checkout was frustrating. POS was not working and ATM on site was also not working. I had a flight to catch and front desk person was not really helping. Seemed very indifferent as though it was my problem to resolve and not hers.

Suggest front office staff could be more polite

Overall a satisfying experience, the rooms are well maintained and the staff is well trained. The ambience and the facilities are quite pleasant. Food is satisfactory. I strongly recommend this place

A wonderful experience.

Things worked well as they should. I had a comfortable stay. However, the laundry prices are so expensive. It's outrageous.

Overall, it's a good stay. It's clean with good hospitality. However, the staff's ability to speak English with non-French speaking guests needs some improvement, specially the front-desk & restaurant staff who interact with guests frequently. In addition, the TV channels need to have multi-language option. All channels (except 'CNN') are in French.

It was nice to return to the Novotel Cotonou after a long period of renovation. I had a nice stay, excellent servive of the staff, nice room, good food, very exciting envirnment . I was very happy by the services given by his Managing Director and his staff in the reception, in the restaurent and in the bar. Very nice people. Where I was quite surprise that there is no service for recharge cards in the shop downstairs, also not a full "package" for Diamond / Platinum guests I use to get in other Novotel. I am sure they will improve this aspects, like Vouchers for Drinks, Tapas, More Drinks Free Of Charge in the Room, Fruits and Cookies..... but in general I enjoyed my stay and will come back soon.