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Novotel Cotonou Orisha Hotel 4 stars

Customer review rating 3.9/5 605 reviews

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Novotel Cotonou Orisha
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Near the airport and Cotonou beach

  • Comfortable rooms with unlimited WiFi and air conditioning

  • Five conference and seminar meeting rooms

  • An international restaurant

  • An outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • COTONOU
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Cotonou Orisha

Boulevard de la Marina
08 BP 0929
NA

cotonou
benin

Tel: +22921305662

Fax: (+229)21/304188

Check-in from 12h00

Check out up to 12h00

  • By plane

    COTONOU At 2km / 1.25 miles - Shuttle free

  • By train

    OCBN At 6km / 3.73 miles

GPS :6.348814, 2.401088

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room, 1 king-sized bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
Rooms

Our restaurants and bars

PENDJARI

Non contractual photo

Air conditioning and terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR TERRASSE PISCINE

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Cotonou Orisha

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

605 reviews

tripadvisor

TripAdvisor Rating 3.5/5

288 reviews

Convenient location

Customer review rating 3.9/5

B F. A. Business - 25/09/2020 Confirmed reviews ALL

Pleasant

Dear Mr. BOLADJI FRANCK A., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

New rooms and nice people

Customer review rating 3.9/5

Sam D. Business - 24/09/2020 Confirmed reviews ALL

Over all excellent. Food good. People nice. Had a one bedroom suite. Good televisions. But limited channels. And only one in English. Furniture in lounge . Couch uncomfortable. Use some more wall decor. Great bathroom.

Dear Mr. Sam D., We thank you for the time devoted to write your experience in our hotel. We are glad that you had a great stay and we thank you for your patronage. Your feedback and compliments about our facility, staff and food are noted and shared with the team who are motivated and encourage by this. The rest of the content is well noted as well and we are sorry for every inconvenience caused you. We look forward to welcoming you back for another great stay with us. Best regards, Stéphane Jamin. General Manager.

Fabulous

Customer review rating 3.9/5

Noel M. Couples - 09/09/2020 Confirmed reviews ALL

Excellent

Dear Mr. Noel M., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We are glad that you had a fabulous stay with us and you enjoyed all our services. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin, General Manager.

Novotel is the BEST in Cotonou-Benin

Customer review rating 3.9/5

Joelle Solo - 26/08/2020 Confirmed reviews ALL

I have stayed for 3 weeks and I was extremely satisfied with everything. I will highly recommend Novotel to anyone. I have enjoyed every single day at Novotel as they have exceeded my expectations. Thank you to each one of the staff. Joelle S. from London.

Dear Madam JOELLE S., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berthelot. General Manager.

Great stay which I very much enjoyed.

Customer review rating 3.9/5

Jelena Business - 24/08/2020 Confirmed reviews ALL

I relocated to Cotonou for work so I spent some 40 days at the hotel. The hotel is recently renovated with excellent rooms, great pool, and excellent staff. I enjoyed the room very much as well as having breakfasts at the hotel terrace overlooking the hotel park. The view of ocean waves crashing on the breach helped too. All the staff was very professional and attentive to my different needs and quick in solving small problems I encountered. As it was initial home away from home I would definitely recommend is as a first pick if u need to come to Cotonou.

Dear Madam Jelena K., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berthelot. General Manager.

9

Customer review rating 3.9/5

Jayson Business - 08/08/2020 Confirmed reviews ALL

Very good hotel. I recommend to my friends

Dear Mr. JAYSON T., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berthelot. General Manager.

Good Rooms and ambiance, Customer Service could be better

Customer review rating 3.9/5

Oye Solo - 20/07/2020 Confirmed reviews ALL

The Hotel is lovely along with the rooms. However checkout was frustrating. POS was not working and ATM on site was also not working. I had a flight to catch and front desk person was not really helping. Seemed very indifferent as though it was my problem to resolve and not hers.

Dear Oyewole A., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content has been well noted as well and we really apologize for every inconvenience caused you. Customer satisfaction being our prioprity, your comment has been shared with our teams. Please rest assured that the appriopriate measures have been taken to address the problem and prevent furture occurence. Thank you again for sharing your concern and it is our hope that you will give us the opportunity to best serve you in the near future. Sincerely, Vincent Berthelot. General Manager.

Comfortable stay

Customer review rating 3.9/5

Sridhar B. Business - 20/03/2020 Confirmed reviews ALL

Suggest front office staff could be more polite

Dear Mr. Sridhina C., Thank you for taking the time to tell us about your experience at the Novotel Cotonou Orisha. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric HOUOT General Manager

Excellent Location for stay in Benin

Customer review rating 3.9/5

Anilkumar Business - 19/03/2020 Confirmed reviews ALL

Overall a satisfying experience, the rooms are well maintained and the staff is well trained. The ambience and the facilities are quite pleasant. Food is satisfactory. I strongly recommend this place

Dear Mr. KUMAR A., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT General Manager.

Nice Location

Customer review rating 3.9/5

Chukwuma O. Business - 18/03/2020 Confirmed reviews ALL

A wonderful experience.

Dear Mr. EMMANUEL O., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT General Manager.

Comfortable stay

Customer review rating 3.9/5

K.j. Business - 18/03/2020 Confirmed reviews ALL

Things worked well as they should. I had a comfortable stay. However, the laundry prices are so expensive. It's outrageous.

Dear Madam Kamolmas J., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT General Manager.

Good Stay

Customer review rating 3.9/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Overall, it's a good stay. It's clean with good hospitality. However, the staff's ability to speak English with non-French speaking guests needs some improvement, specially the front-desk & restaurant staff who interact with guests frequently. In addition, the TV channels need to have multi-language option. All channels (except 'CNN') are in French.

Dear Mr. Payman A., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content is well noted and we thank you for that; we have taken it into consideration for future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT Directeur de l’hôtel.

Good comeback after 2 years of renovation of the Novotel Cotonou

Customer review rating 3.9/5

K. A. Business - 06/03/2020 Confirmed reviews ALL

It was nice to return to the Novotel Cotonou after a long period of renovation. I had a nice stay, excellent servive of the staff, nice room, good food, very exciting envirnment . I was very happy by the services given by his Managing Director and his staff in the reception, in the restaurent and in the bar. Very nice people. Where I was quite surprise that there is no service for recharge cards in the shop downstairs, also not a full "package" for Diamond / Platinum guests I use to get in other Novotel. I am sure they will improve this aspects, like Vouchers for Drinks, Tapas, More Drinks Free Of Charge in the Room, Fruits and Cookies..... but in general I enjoyed my stay and will come back soon.

Dear Mr. a. K., We thank you for taking the time to post your comments after your stay in our hotel. We are glad that you had a great stay and we thank you for your patronage. Your feedback and compliments about our facility, staff and food are noted and shared with the team who are motivated and encouraged by this. The rest of the content is well noted as well and we really apologize for not meeting all your expectations. Measures are being taken to best serve you in the near futur and meet your satisfaction. We really appreciate your loyalty and it is also our part to duly fulfil the promise. We thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. We look forward to welcoming you back soon. Best regards, Eric HOUOT General Manager.

Nice stay

Customer review rating 3.9/5

Marty M. Business - 06/03/2020 Confirmed reviews ALL

I stayed five nights at your hotel. A highlight was the restaurant where the food was especially good. A lowlight is that there is no fitness room--it is under construction.

Dear Mr. WILLIAM MARTIN M., We thank you for the great review after your stay with us at the Novotel Cotonou Orisha. We are glad that you enjoyed your stay; we thank you for your positives comments towards our foods. The rest of the content is also well noted and we would like to assure you that the fitness room will be ready soon by June hopefully. Customer satisfaction being our priority, we really appreciate your comment and we look forward to welcoming you soon again. Sincerely, Eric HOUOT General Manager.

Good hotel close to ministries, the port and the touristy bar and restaurant area

Customer review rating 3.9/5

Frederik Business - 28/02/2020 Confirmed reviews ALL

Very friendly staff, clean hotel, good breakfast

Dear Mr. FREDERIK m., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. We cherish your feedbacks as they encourage us to excel and the content has been shared with our various teams. Thank you very much for your great review and compliments about the hotel, staff and service. We look forward to welcoming you back for another great experience with us. Sincerely, Eric HOUOT General Manager.

Good experience, specially good food.

Customer review rating 3.9/5

A. J. Families - 26/02/2020 Confirmed reviews ALL

very good reception. Your employees are good attendees. they were caring for my family and i needs.

Dear Mr. A. J., Thank you for posting your comments after your stay in our hotel. We are glad that you had a great sexperience and we thank you for your patronage. Your feedback and compliments about our facility, staff and food are noted and shared with the team who are motivated and encouraged by this. The rest of the content is well noted and we do apologize for every inconvenience caused you regarding the connectivity. Kindly note that you the WIFI access is opened and you can connect directly by entering your name and email address. Please do not hesitate to contact our reception next time while in house for any assist you may require. Customer satisfaction being our priority, we look forward to welcoming you back for another great stay with us. Best regards, Eric HOUOT General Manager.

Amazing Stay.

Customer review rating 3.9/5

Raniyah Solo - 24/02/2020 Confirmed reviews ALL

I was visiting Cotonou for the first time for a 10 day heritage journey. When I first arrived I was greeted by friendly and smiling faces. Everyday after, I received the same friendly greetings and amazing customer service. The front desk members speak multiple languages which is extremely helpful for those traveling with no or only limited French abilities. The property is both safe and incredibly well kept. The rooms are modern and all clean. I cannot wait until I return and stay again! Thank you Novotel Cotonou!

Dear Madam RANIYAH DENISE J., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric HOUOT General Manager.

business stay

TripAdvisor rating 3.5/5

Passport149641 Business - 23/02/2020 TripAdvisor review

good stay in recent renovated hotel. nice pool and garden. Good breakfast with fresh foods. Lunch and dinner buffet are also good. Nice room with good materas. recommand this hotel if you are visiting Cotonou.

Dear Passport149641, We thank you for taking the time to post your comments after your stay in our hotel. We are glad that you had a great stay and we thank you for your patronage. Your feedback and compliments about our facility, staff and food are noted and shared with the team who are motivated and encouraged by this. Customer satisfaction is our priority. We look forward to welcoming you back for another great stay with us. Sincerely, Eric HOUOT General Manager.

Good stay

Customer review rating 3.9/5

B. Couples - 16/02/2020 Confirmed reviews ALL

I booked online and I was supposed to pay in euro not in CFA. Then my bank charged me taxes. So I'm not happy.

Dear Mr. Roger B., Thank you for taking the time to tell us about your experience at the Novotel Cotonou Orisha. We are sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to take the opportunity to inform you that, indeed, though the rate is displayed in Euros online, the official currency of the country is Fcfa, so all payment in the country should be made in the local currency. However, we are really sorry for every inconvenience this may had caused you. We have also taken note that you like 'atassi'. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Eric HOUOT General Manager.

Excellent

Customer review rating 3.9/5

Michel N. Business - 09/02/2020 Confirmed reviews ALL

Professional staff. Clean place. Charming ambiance.

Dear Mr N., We thank you for your comments regarding your stay at Novotel Cotonou. It is a great pleasure to receive such compliments. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at Novotel Cotonou. Yours sincerely. Eric HOUOT General Manager

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