Novotel Cotonou Orisha 4 stars
Customer review rating (ALL Rating) 4.5/5 456 reviews
Novotel Cotonou Orisha
Boulevard de la Marina, 08 BP 0929
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Int. airport 1 - full name
2 km / 1.25 mi
Int. airport 1 - IATA code
2 km / 1.25 mi
6 km / 3.73 mi
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Air conditioning and terrace
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Looks very good but bad and borderline hostile service
TripAdvisor rating 2.0/5
Jonas D TripAdvisor review
Staff on the terrace has low service orientation, zero motivation and is painfully slow. They see you sitting down and yet don't make it a priority to bring you a menu or anything, you will have to waive them over several times. If they finally do come over, it is without a smile and no enthusiasm. They will make sure that the client understands their lack of enthusiasm by moving at a snail's pace. Don't order coffee as it will be cold. Also, the guards at the gate will greet you and ask you several questions about how your day is going etc. only to finish by finally asking if you have a present for them (meaning money). Very irritating and has happened multiple times when I come by car. The Golden Tulip hotel is next door, with much better, more professional and modern service (and hot coffee!). Unfortunately I've given up on the Novotel Cotonou after my last visit.
TripAdvisor rating 3.0/5
roryjdoyle Business - TripAdvisor review
The rate that I paid on the ACCOR ALL app appears to be more expensive than the weekly rate being advertised at the hotel main entrance to the public! Compact hotel with bar, one restaurant and a decent swimming pool. Nothing particularly interesting about this hotel.
Customer review rating 1.5/5
M. N. A. Business - Confirmed reviews ALL
Dear Mr. Naziru A. M., We thank you very much for sharing your experience with us after your recent stay among us. We were glad to read that you were very happy of your stay. However, during the process of rating your experience, unfortunatly you choose the wrong rating meaning you gave us a rate very below expectation. We believe that it is a mistake. We look forward to welcoming you soon again. Sincerely, Nordine AMRANI General Manager.
Customer review rating 4.0/5
Viviane J. Business - Confirmed reviews ALL
Hotel is lovely. The reception is not very organized to attend to customers...many workers but not proactive. The rooms are lovely and kept very clean. The only inconvenience is that the beds are not comfortable...maybe because of the mattress that is added to make it look like a balloon and very uncomfortable. Please that should be improved. Thanks you. The restaurant service is OK. In the hotel menu, they have a section for traditional meals but the favorite Pirron is not provided...instead you mention Yassa that is Senegalese.
Dear Madam Viviane J., Thank you for taking the time to share your feedback. We thank you for your positiv and constructiv comment. The content has been very well noted and we are sorry that your experience did not meet expectation. Kindly rest assure that measures have been taken to address the problem and prevent future occurrence. Kindly not hesitate next time while in house to contact reception for any assistance that you may require. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.
Customer review rating 5.0/5
David B. Business - Confirmed reviews ALL
Very friendly and professional staff and top notch facilities.
Dear Mr. DAVID BRYAN B., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.
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