ibis Paris Gare du Nord Chateau Landon 10ème

Stay a few nights as wanted to be near Gare du Nord (150m), quiet location near a number of buses and Metro stations for getting around. Clean, adequate sized room, good varied breakfast included in my deal. Only one lift working which was a bit annoying with cleaning staff also needing to use. Plenty of hot water. Reception staff spoke English but could have been more imaginative with restaurant suggestions. All round excellent.

I stayed in this hotel with my 6 year old daughter from the 24th of July til the 28th of July and I must say I did not have the best experience there. Firstly in my booking that I made with booking.com it said that the price included breakfast so I was shocked to hear that I had to pay for my daughter 4 days of breakfast on top. It said clearly breakfast was included.. If I book a room for both of us and the breakfast is included surely it is for both of us?? I sent several messages to get a refund but they never reply and before my trip I sent them emails about my trip but never got any replies. Also I found the staff extremely rude and unhelpful when I was asking for things when I was there, especially a black tall guy who was just rolling his eyes and staring even when I asked for an iron like it was a problem. When I asked for directions instead of actually explaining things to me I was just given a map, maybe as the English was not very good but I think hotel staff should speak sufficient English. Breakfast was good selection but once again the staff there hardly smiled always seemed rushed and pushing through the queues putting down their croissants, very rude. I been working 22 years as cabin crew so I know what good customer service is like. Also they put a transaction hold of £70 on my debit card that has not been refunded. Lastly I should have checked the location better but coming back late at night is not very safe at all, especially with a young daughter. Lots of dodgy people around.

O atendente da recepção me cobrou pela estadia, sendo que ela já havia sido paga no cartão de crédito. Se eu não tivesse recebido a notificação de pagamento no meu app do banco, eu teria pago a estadia duas vezes. Ao chegar no hotel, o elevador estava quebrado e fomos alocados no sétimo andar do prédio. Até aí, tudo bem, pois sabemos que imprevistos acontecem. Mas não havia ninguém para nos auxiliar com a bagagem para subir 7 andares de escada.

€200 and no air con On a day when the outside temperatures hit 35 Celsius ( or 95 for those with limited schooling) there is no air con and no solution from the front desk. And my room is €200 including my Accor club discount for. One bed oven. Nice.

the staff is very rude, and is quite inflexible, they simply love to sit on the reception counter and talk, they are not at all helpful to the customers. in addition to this the area that the hotel is located in is extremely unsafe. someone was robbed right in front of the hotel, which was quite unfortunate. the rooms are small. hotel staff was the worst I have ever come across, this was my first trip to Paris and it just made it very much worse that I stayed at such a bad hotel. first and last time staying at an IBIS!