Mercure Chiang Mai 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 155 أراء

Mercure Chiang Mai - Image 1
Mercure Chiang Mai - Image 2
Mercure Chiang Mai - Image 3
Mercure Chiang Mai - Image 4

الوصف

خدمات الفندق الإضافية

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover

موقع الفندق

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

نظام تحديد المواقع العالمي (GPS):18.802206, 98.985593

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.8/5  155 أراء

تقييم TripAdvisor  3.5/5  1,263 أراء

Affordable and comfortable but outdated

ملاحظة Tripadvisor 3.0/5

Will V Solo travel - تقييم TripAdvisor المعتمد

Pros: -Comfortable beds -Good location -Affordable rate - I couldn't hear road traffic Cons: -Outdated decor -Thin walls. You can here everything! -TV only has Thai channels -No key cards so have to manually lock room I needed a place to crash and relax for 2 days. So it served its purpose.

Dear Will V, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Chiang Mai. We are pleased to hear that you found our hotel comfortable, well-located, and affordable, and that you enjoyed a peaceful rest without road noise. We also appreciate your constructive comments regarding areas for improvement. We understand that some aspects of our property may feel outdated, and we are continuously looking for ways to enhance our guests' experience. Regarding the thin walls and limited TV channels, we will certainly take your feedback into consideration as we work on future improvements. Additionally, we acknowledge your concern about the room locks and will review ways to improve convenience and security for our guests. We are glad that our hotel met your needs for a short and relaxing stay, and we sincerely hope to welcome you back in the future for an even better experience. Best regards, Sirisook Moore General Manager

In urgent need of renovation

ملاحظة Tripadvisor 2.0/5

Eaa1947 تقييم TripAdvisor المعتمد

One of the worst Mercure Hotels we have stayed at. It is in urgent need to complete renovations. It is an old and tired looking hotel. The fittings are out of date, the wood on the doors is fraying, the walls have been painted over but in places the paint is peeling or bubbling. The hand basin in our room was cracked and someone tried to patch it up with some type of white filler. The grout between the tiles is falling off. The chairs in the room are not comfortable and the table is wobbly. Electrical power points are loose and would not hold a plug. The towels are old and certainly not crispy white but limp grey in colour and feel. The breakfast is one of the worst we have had. The dishes in the Bain Marie are cold and the selection of foods is appalling. Most of the dishes contain pork not catering to people who do not eat pork. The vegetarian section is a joke. There is no cheese in sight and the “fruit juices” are not real fruit juice. The salad buffet is just lettuce and onion. The so called natural yoghurt is sweetened and not natural. In modern times, most hotels have a fitness centre but not here. Overall a poor experience at an Accor property claiming to be a 4 Star hotel.

Dear Eaa1947, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Chiang Mai. We sincerely regret that your experience did not meet your expectations and appreciate your detailed comments, as they help us identify areas for improvement. We acknowledge that our property is an older establishment, and while we have made some upgrades, we understand that further renovations are needed. Your feedback on room conditions, furniture, and bathroom fittings has been noted, and we will review these concerns with our management and maintenance teams to prioritize necessary refurbishments. We are also disappointed to learn that our breakfast selection did not meet your expectations. We strive to offer a diverse menu to accommodate all dietary needs, and we apologize if this was not reflected during your visit. Your comments regarding food quality, variety, and temperature will be shared with our culinary team to ensure improvements are made. Regarding fitness facilities, we regret that we do not currently have a dedicated fitness center, but we appreciate this valuable input and will take it into consideration for future enhancements. We truly appreciate your honest feedback and regret that your experience fell short of what you expected from a Mercure hotel. We hope to have the opportunity to welcome you again in the future, should you choose to give us another chance. Please do not hesitate to contact us directly if we can assist you in any way. Best regards, Sirisook Moore General Manager

Sleepless in Chiang Mai

ملاحظة Tripadvisor 3.0/5

phillipn769 Solo travel - تقييم TripAdvisor المعتمد

I have grown to love Chiang Mai and visit frequently; staying at the Mercure for a few of those times already (which I will add, have been very good experiences before). I would have stayed here more often, but they don't have a gym (there is a private gym nearby which is reasonably priced though) and the pool is not something I like to use too much. Anyhow, I arrived in town after a long flight and was keen on getting some rest. I didn't recognise anyone at the front desk, so I made an attempt to explain to them that I'm a regular in hopes of trying to expediate the check in process, but they seemed to insist on going through everything with me again (not really a big deal). The room I got was smaller than usual, which is fine (the rooms were already too big just for myself anyway). The thing with the room this time though, is that it is one of those with a door that can be opened up to access the neighboring room. Housekeeping kept banging against it with the vacuum cleaner which left me unable to rest that afternoon when I arrived. I was still taking work meetings during this visit and, because of the time difference with back home, I had to wake up early. So I can plan around housekeeping, I had come down to the front desk to just enquire about what time of the day I can expect them to reach my room. This seemed to have led to some misunderstanding, since they started leaving my room to much later in the afternoon. Which coincided with when I would finish work and will try to rest up before heading out into town. My attempts in explaining to them that I just wanted my room cleaned in the morning seemed to just make it worst (even leaving the door sign out to clean the room didn't change anything). One instance when there was a knock at the door, I was actually overjoyed thinking it was housekeeping finally, but instead was greeted by someone with another plate of fruit! I just wanted my room made! Some other things, power outlet by the study was broken; The Citrus restaurant staff still had a bit of trouble with collecting my orders (partly my fault I guess, since back home we call french fries, chips which might have led to some confusion). The chicken steak is still dry, but at least the pork chop was an improvement from the last time.

Dear Phil N, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Chiang Mai. We are truly sorry to learn that this visit did not meet the standards of your previous experiences, and we appreciate your loyalty to our property. We regret that the room allocation and the housekeeping schedule caused inconvenience during your stay. The situation with the connecting room and the associated noise, as well as the misunderstanding regarding your housekeeping preferences, should not have occurred. We will ensure that our team receives further training to better understand and accommodate guest requests, particularly for regular visitors such as yourself. Regarding the broken power outlet, we apologize for the oversight and will have our maintenance team address this issue promptly. We are also reviewing our restaurant service to improve communication and food quality, as we strive to provide a better dining experience. We appreciate your candid feedback on areas where we can improve, including the pool, and will take this into consideration for future upgrades. Your comments are valuable in helping us better serve you and all our guests. We sincerely hope you will give us another chance to provide you with the restful and pleasant experience you have come to expect from Mercure Chiang Mai. Please feel free to reach out to us directly for any assistance with your next booking. Warm regards, Sirisook Moore General Manager

Good

ملاحظة Tripadvisor 5.0/5

Monsiri M تقييم TripAdvisor المعتمد

Nice Location good room and service. Near by Top supermarket which is very convenience for shopping and walkable to Changphuark Market. Nice time to walk in November as weather was very nice. Our room was clean and the staffs very friendly.

Dear Monsiri M, Thank you for your kind feedback and for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location, comfortable room, and friendly service. It is wonderful to know that the proximity to the Top supermarket and Chang Phuak Market added to the convenience of your stay. We are also glad that you were able to enjoy the pleasant weather in November during your visit. Your positive comments regarding the cleanliness of your room and the friendliness of our staff are truly appreciated. We will be sure to share your feedback with our team, as it serves as great motivation to continue providing exceptional service. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Sirisook Moore General Manager

AccorPlus benefits at the Mercure Chiangmai

ملاحظة Tripadvisor 5.0/5

wilsonhocw Friends getaway - تقييم TripAdvisor المعتمد

1st stay here at the Mercure Chiangmai and booked 4 rooms under my AccorPlus Platinum. Deluxe rooms are spacious, and the buffet breakfast is a good spread of Thai and International dishes. Convenient location, and there's a TOPS supermarket besides the hotel. GOGO Bikes rental is also available at the open carpark (see photos).

Dear wilsonhocw, Thank you for choosing Mercure Chiang Mai for your recent stay and for sharing your feedback with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated the benefits of your Accor Plus Platinum membership. It is wonderful to know that our deluxe rooms provided the space and comfort you were looking for and that our buffet breakfast met your expectations with its variety of Thai and international dishes. We are also pleased that you found our location convenient, with the proximity to TOPS supermarket and the availability of GOGO Bikes rental enhancing your overall experience. Your feedback encourages us to continue delivering excellent service and facilities for our valued guests. We look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay. Warm regards, Sirisook Moore General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 261 أراء 9.3/10 الموقع
  • 369 أراء 7.7/10 الغرفة
  • 378 أراء 9.4/10 الخدمة
  • 197 أراء 8/10 مستوى الراحة
  • 187 أراء 7.8/10 مستوى النظافة
  • 142 أراء 8.2/10 الإفطار
  • 141 أراء 3.9/10 شعور
  • 103 أراء 9.2/10 القيمة مقابل المال

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Chiang Mai