ibis Париж Берси Виллаж 12 округ 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 538

Гарантия
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ibis Париж Берси Виллаж 12 округ - Image 1
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19, place des Vins de France, 75012 ПАРИЖ, Франция

Описание

Особенности отеля

  • Отель в Берси, рядом с Accor Arena (в 800 м)

  • Ресторан, бар, завтрак и бранч из свежих продуктов

  • Два конференц-зала 50 м² и 30 м².

  • В самом сердце Bercy Village: кинотеатры, бары, рестораны, парк

  • Рядом с 14-й веткой метро и Лионским вокзалом

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Расположение отеля

ibis Париж Берси Виллаж 12 округ

19, place des Vins de France
75012 ПАРИЖ
Франция

GPS:48.832316, 2.38663

Телефон
Факс +33 1 49 28 06 20

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

DISTRICT B

Оцените полезные и изысканные блюда из свежих продуктов в нашем отеле с сертификатом Green Key. Побалуйте себя колоритной «уличной» кухней со специями и травами от нашего шефа в ресторане Paris Bercy Village!

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 538

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 075

Сертификат качества 2023

Location is the only positive aspect

Примечание: Tripadvisor 3.0/5

eva1134 Реальные отзывы TripAdvisor

We stayed there for 6 nights because of its proximity to the Accor Arena for the tennis tournament. The location of the hotel is great. It’s just next to the Bercy village that has many restaurants, stores and a Carrefour grocery store. It’s a 10-15 minutes walk to the Accor Arena. The walk can be quite scary if it’s dark outside, but it’s fine during the day. The staff was polite but not very welcoming. We came back several times to our rooms around 3pm and they weren’t cleaned yet. They didn’t change the sheets for the entire stay (we found out that you have to ask, otherwise it won’t get done). Only 3 towels per room for 2 guests, and one of these towels is a small face towel. We asked for extra towels but never got them. The room smelled like cigarettes although it was a nonsmoking floor. There was only one tiny trash can in the entire room. I’d recommend staying here only if location is your priority, otherwise it’s not worth the price. There are much better hotels in Paris for the same price.

Hello Eva, Thank you for taking the time to share your feedback. We’re pleased to hear that our location near the Accor Arena and Bercy Village was convenient for your stay. However, we regret that some aspects of your experience fell short of expectations. Please accept our apologies for the delay in room cleaning and any inconvenience caused by the towel supply and room odor. We’ll use this feedback to address these points with our team to improve our service. Thank you for your comment and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Olivia.

Ideal for Accor Arena

Примечание: Tripadvisor 4.0/5

emalice9 Couples - Реальные отзывы TripAdvisor

The hotel is simple and the rooms are small but it was perfect for attending an event in the Accor Arena. It was about a 10 minute walk from it and is also right beside a lovely area with restaurants, bars and a cinema. We didn't get breakfast in the hotel but it seemed quite reasonable.

Dear Emalice9, We very much appreciate your comments regarding your stay at the ibis Paris Bercy Village 12ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia.

Very mess and awful experience for their booking system and customer service

Примечание: Tripadvisor 1.0/5

伟伟 商 Couples - Реальные отзывы TripAdvisor

It is a very mess and awful experience for their booking system and customer service. Problem of system: No direction to the payment page to enter the code, directly failed the booking or show a false booking then cancel after a few hours without notification. Problem of call service: 1. Not helpful, problem not solved. 2.Not efficient, more than 5 minutes wasted for a simple email address; a booking created without linked with my Accor account number, with wrong information (2 person instead of 1), without using the points as i asked...3.call after call after call, time is waste without any real solution. I was always with Hilton, just wanted to change to Accor because of their qty of hotel, But it turns out to be very disappointed..... Service of Hilton is 10000% times better than Accor..... 对于他们的预订系统和客户服务来说，这是一次非常复杂和可怕的经历。 系统问题：没有指示到付款页面输入代码，直接预订失败或显示虚假预订，然后在没有通知的情况下在几个小时后取消。 呼叫服务问题： 1. 没有用，未解决的问题 2. 效率不高，一个简单的电子邮件地址浪费了 5 分钟以上，创建的预订没有链接到我的雅高帐号，信息不正确（2 人而不是 1 人），没有按照我的要求使用要点...3.一个又一个的电话，没有真正的解决方案就只是在浪费时间。 我以前一直是希尔顿的会员，只是想换到雅高，因为他们的酒店数量很多，但结果非常令人失望。 希尔顿的服务比雅高的好10,000%。

Hello, Thank you for taking the time to write to us. We are sorry that your experience with our booking system was below your expectations. Please note that we are very concerned to offer quality services to our customers, to improve them your feedback is very valuable to us. Please accept our apologies. Respectfully, Olivia.

Disappointing stay

Примечание: Tripadvisor 2.0/5

MelindaB_10 Couples - Реальные отзывы TripAdvisor

Thankfully I only spent one night here. It was overpriced to say the least. The rooms were tiny and no safe. Toiletries were minimal, not even a box of tissues. They offer shampoo but no hair conditioner. The breakfast was disappointing. The area of Bercy Viklage is great with lots of restaurants and very close to the metro. Staff were very helpful.

Mrs, Thank you for taking the time to tell us about your experience at the ibis Paris Bercy Village 12ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you shared your concerns and also your compliments, we will not fail to share your appreciation with all our team. Best regards, Olivia.

A bit expensive for what you get

Примечание: Tripadvisor 4.0/5

SaraY851 Couples - Реальные отзывы TripAdvisor

This hotel is well located, and close to metro transportation to anywhere in the city. The hotel is fairly new and modernly decorated. Friendly and helpful staff, and generally clean. Room was tiny, no closet space, and no suitcase bench. Somewhat crowded. No ammenities, or minibar fridge, or safe. Guest get one towel each. We also took the breakfast deal, but the breakfast was a bit disappointing. Same menu every day. The coffee from the machine was terribe, could'nt drink it. Teh rest was ok but a dull variety

Mrs, Thank you for taking the time to share your comments. We will not fail to share your appreciation with all our team, even if you did not fully enjoy your stay, please allow me to express my sincerest apologies about that. Know that we are always open to any comments or remarks you may have. In addition, I hope that we will have the opportunity to give you an experience that reflects the values of our institution during your next visit. Sincerely, Olivia.

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Другие интернет-пользователи оценили наш отель

  • 1 356 Отзывов 9.6/10 Расположение
  • 1 634 Отзывов 5.7/10 Номер
  • 1 332 Отзывов 9.1/10 Сервис
  • 24 Отзывов 8.4/10 Интернет
  • 669 Отзывов 8.8/10 Завтрак
  • 613 Отзывов 7.4/10 Чистота
  • 280 Отзывов 5.2/10 Соотношение цены и качества
  • 230 Отзывов 6.9/10 Еда

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