Novotel Sunshine Coast Resort 4성

고객 평점 (ALL 평가) 3.9/5 4,121 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, 호주

호텔설명

호텔 추가 정보

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

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호텔 위치

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
호주

GPS:-26.631233, 153.097443

전화
팩스 +61 7 5448 8001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  4,121 리뷰

TripAdvisor 평가  3.2/5  422 리뷰

What a shambles

트립어드바이저 평점 1.0/5

Daniel_M_Bird TripAdvisor 인증 리뷰

This was a work event so I wasn’t expecting to be on holidays although the location did look idyllic on some social media platforms I had looked at prior to my arrival. Straight off the bat, the place had a strange vibe, odd odour and looked run down. Little did I know the longer I stayed the worse it got, see images for reference. The site is a proper shambles, gutters full of growth, leaking gutters, leaking roofs, water damaged ceilings and the outdoor areas are borderline unsafe. Slippery stairs, poor lighting…. I could go on. My room had a horrible odour, aircon ran warm, fridge was noisy, no bottled water and overall fairly miserable. It’s an embarrassment to the All / Accor group.

Awful hotel experience

트립어드바이저 평점 1.0/5

B M TripAdvisor 인증 리뷰

An absolute shambles of a hotel, don’t waste your time or money staying here. Checked in to room 189 and tv and lights didn’t worked. Moved rooms at 930pm and the bathroom tap wouldn’t turn off. Called reception for 15 mins and no one answered. Walk into reception to find four hotel staff talking with each other. They suggest calling maintenance at 10pm to sort plumbing and I wasn’t entertaining it. 3rd room I’m moved to and the bathroom tap was faulty and ran all night, wasting so much precious tap water. Night manager casually tells me that the week prior plumbing had problems with the whole side of the building that they placed me in. Hotel is the worst run Accor property I have ever stayed in. Save your money and time and stay elsewhere

고객 평점 3.5/5

Ilkyu S. 가족 - 전체(All) 통지 확인

즐길 액티비티도 많고 수영장도 좋았습니다. 객실 상태만 좀더 좋았으면 더 완벽했을 것 같습니다.

안녕하세요, 고객님 Thank you very much for sharing your experience with us about your recent stay. I am glad that you have enjoyed the activities provided in the resort and we are truly grateful about constructive feedback. I do hope to be able to welcome your family back at the resort in the future, 감사합니다, 니오미 Front Office Supervisor Novotel Sunshine Coast Resort

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

트립어드바이저 평점 1.0/5

KevinJZJ TripAdvisor 인증 리뷰

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Dear Jiazhouj, Your overall guest experience has been taken very seriously and as we have discussed previously the Front Office team are improving and training in regards to member recognition and the status benefits. The operational laundry is on the other side of the resort and currently investigating the source of the noise you have experienced. Thank you for your positive review on the resort facilities, activities and restaurant staff. We would like the opportunity to welcome you back and provide you with a much improved stay and as discussed please reach out and will ensure an upgraded offer. Thank you! Kindest, Falynne Hills Front Office Manager

Not Accor loyalty friendly anymore

트립어드바이저 평점 1.0/5

StacyC1503 TripAdvisor 인증 리뷰

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Dear Stacy, Thank you for taking the time to share your feedback following your recent stay, and for your continued loyalty as an Accor Plus Explorer Diamond member. We’re genuinely sorry to hear that your experience did not meet expectations. We regret that you felt your loyalty was not appropriately recognised during a busy period. While high occupancy can be challenging, it should never diminish the level of appreciation and service we aim to provide our valued members, and we apologise that this was not reflected in your stay. Your comments regarding the condition of the rooms, maintenance concerns during wet weather, cleanliness, dining value, café operating hours, and laundry facilities have been carefully noted. These matters have been shared with our leadership and relevant teams, as feedback such as yours is essential in guiding improvements and prioritising investment across the resort. We understand your disappointment, particularly given the expectations associated with both our pricing and Accor loyalty standards, and we’re sorry that we fell short on this occasion. Thank you again for your honest feedback. While we regret that your experience led to this recommendation, we do appreciate you bringing these concerns to our attention. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,063 리뷰 8.4/10 위치
  • 2,895 리뷰 4.6/10 객실
  • 2,323 리뷰 6.6/10 서비스
  • 33 리뷰 0.7/10 인터넷 가격
  • 1,353 리뷰 4.6/10 레스토랑
  • 1,046 리뷰 3.2/10 청결도
  • 993 리뷰 5.3/10 분위기
  • 939 리뷰 4.2/10 안락함

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