Novotel Madrid Campo de las Naciones oteli 4 yıldız

Hotel is a 5 minutes walk fro the Metro station. Staff friendly. Breakfast starts late, at 07:00am, too late to be early at airport or for early meetings in city. Early bird version of breakfast (coffee, juice and croisant) is not an option for the price charge in the room rate with breakfast.

I am asked by Acoor to submit a review for this hotel, in which I stayed more than a year ago - bit surprising to receive this reminder now.. What I can remember at this stage is that the lobby of the hotel was being refurbished, which limited the possibilities for breakfast/ba etc - we were directed to the other Accor hotel next door. There was also some distubrances due to the noise of the works propagating to the room floors. Personnel was nice and helpful when I needed assistance for a minor medical issue. I am grateful to the person who helped. The place is a little bit remote, there are pro's and con's in staying there, and I would advise travellers to check what are their priorities before booking at this location. There is not much opportunities close by for eating out / nightlife in the immediate vicinity.

Modern hotel reasonably close to the airport with free bus transfer from the airport Spacious open plan ground floor well laid out with areas to meet Good breakfast and evening meal although evening meal relatively expensive Bedroom was comfortable and clean. Although the fact that the power goes off immediately card taken from slot by the door (hence lights go out), you end up in the dark! is annoying. Surely the hotel need to invest in a delay switch like other hotels. Strangest thing is the new Accor checking in system (I have experienced similar in a London Accor hotel recently). On arrival you search for a check in desk, there is none, after searching around an informally dressed (including pink trainers) person asks if they can help. They turn out to be the receptionist with a mobile phone who will check you in. They were very helpful and pleasant however so no complaints about the personnel. I was not the only one confused, I stayed at the hotel with several colleagues who were equally incredulous and confused.

I already stayed in this hotel few years ago. In between it went through a nice refreshing (rooms, fitness room). With the new concept the whole hotel is fit for purpose for business travellers. The mobile desk for the check in is disturbing. Interaction with the staff is made less formal but the 'mobile' desk employees are less easy to find. And doing the check in the middle of the lobby is not practical even if you are offered a seat around a bistro table.

I was pleasantly surprised when I arrived and my check in was ready with my room key already issued. The cherry on top was that I was allocated an executive room which I did not expect, that made my week. I always enjoy the very professional and absolutely friendly staff at reception and the room service.