Pullman Madrid Airport & Feria

I stayed at the Pullman Madrid having rented a car and spending the week in Andalusia. We returned back to Madrid on Saturday and booked this last minute for Saturday night. We couldn't check in straight away due to a big group arriving, but the staff member on concierge was so helpful, proactively offering to take our bags as we wanted to go and come back to check in later, he offered us water and encouraged us to use the bar seating area. The hotel is directly next door to the Novotel, which was good for coffee and the night staff there were so friendly and helpful when we went to get hot water to make baby bottles. The hotel was clean, the reception staff were so helpful and with a small charge, extended our room check out twice, which allowed us to travel into Madrid on Sunday, use the pool on our return and get ready for the airport. The hotel is 5 minute walk from the metro, which was 3 stops from T4. highly recommended this to anyone staying in the airport area, rooms and facilities are clean and modern. it really was the staff that made it, excellent.

This was the 2nd time staying here. Had problems first stay in June and received an email from the general manager to say “We will personally strive to make your next stay in July a great one.” Well, this didn’t happen. There was nobody striving to make my stay a great one! Check in staff not welcoming and lacked customer service. The room 406 was very disappointing. There is a lot of mould under the window the whole length. Paint peeling on the wall and no rubber seal on the shower door, so when taking a shower the water saturated the bathroom floor. Also, the vinyl armchairs in the bar area are in a disgraceful condition, almost all of them have tears and peeling. As a member, I have stayed at many Accor hotels around the world and sadly (in my opinion) this hotel does not rate 4 stars.

Here on a business trip and event at the IFEMA so location was good. Room was small. Not an issue but lots of issues due to maintenance and other aspects. Of course if you do business you expect to work at a desk. Guess what -- no desk. Guess what no chair. So how do you work?? This is a Pullman -- not a Moxy or Ibis. TV was not working busted remote (fixed it and replaced the batteries). I should bill the hotel. Sink would not drain, room floor looked like it went through WWII all scratched or where repaired poorly done. There are no outlets for your computer, iPhone or IPad. You have to unplug lamps. Towels in the room looked like they were 5 years old. Scratchy and if you hold them to the light you can see most of the thread is gone. If you like some tea or coffee in the morning -- there is none (strange for a Pullman) Bed. The good news is the bed was comfortable (otherwise it would be a 1*) Obviously the place needs a major refit. Food. Well the bar food was good. The share the kitchen with the Novotel. The morning buffet was poor, the room it was in was one of the former salons. It had an institutional feel. Tables were left dirty (yes they were crowded). The former Garden restaurant is no more. Service at the front desk was good. One other point -- the airport shuttle has been discontinued. Summary -- really poor Accor hotel. Pullman chain is a 4 star property -- this one is more like a 2*. Better to stay at the Marriott Auditorium.

I can’t fault the place (apart from the house burger being 50% smaller than the bun…..but what’s 50% between friends?) This hotel reminds me of your common or garden motorway petrol stop…..it’s a necessity, has all you need and then you are on you way……however it’s a black hole that sucks culture, life and your very being from you. But….you can get a beer (it’s cold)….a feed (see above) and at the end of the day you, on balance will be reasonably happy with your decision to stay here.

Very nice Hotel with big and clean rooms, very comfortable king size beds, fresh bio food for breakfast and very assistive staff, especially fluent English speaking ENRIQUE CABEZUELO, of the reception who helped us a lot with the New Year dinner reservation, on Dec. 31st.