Dear Asia Grazia, Thank you very much for taking the time to share your feedback. We are delighted that you appreciate our perfect location , your room and the helpfully and courteous staff. Getting such feedback is the best motivation for the entire team. Cleanliness in our house has top priority, I apologize for your experience and would like to thank you again for your helpful message. Rest assured that our housekeeping manager has already been informed and has taken concrete measures to improve the quality of service. Our team takes your words very seriously and we would be delighted if you would give us the chance to regain your trust. Best regards, Magali Kempes Moll Guest Experience Manager

Dear Mauro, thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Stima Noemi, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Hotel Mercure Wien City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Magali Kempes Moll Guest Experience Manager

Dear Vitaliy, thank you very much for your visit and for taking the time to tell us about your experience at Mercure Wien City. We are delighted that you appreciate our delicious breakfast and you enjoyed your stay with us. We are always happy to be a part of a great Vienna experience. I fully understand your frustration about the cleanness in the room and I deeply regret this incident. Please accept my apologies, as the described does not reflect the service we wish to offer our guests. Allow us to assure you that we have already evaluated this matter with the respective department head in order to avoid such re-occurrences in the future. We truly hope you will give us the chance to prove that we are indeed better hosts and we would be more than delighted to welcome you as our guest again in the near future. Friendly regards, Magali Kempes Moll

Dear Martina, Thank you for taking time to write this fantastic feedback to us. We are delighted that you appreciate our perfect location, our delicious breakfast and the courteous staff. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Dear Mr. L., Thank you for taking the time to write a response after your recent visit. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. I would like to insist that you ensure that this bad experience does not reflect the level of service we wish to provide to our clients, so please accept again our apologies. I understand that all the explanations may not help to undo the experiences made or the impression received. I took the liberty of rewarding you with 2000 points on your ALL card. I hope this gesture will satisfy you and serve to “repair/fix” the inconveniences caused and the accumulated worries. I would be delighted to welcome you back to our hotel for your next stay in Vienna and to prove to you that we are capable of providing quality service. Sincerely, Magali Kempes Moll Guest Experience Manager

Dear Alessio, We very much appreciate your comments regarding your stay at the Mercure Wien City. At first, we are delighted to read that you had a nice stay in Vienna. As well, it is a joy for us to hear that you enjoyed your breakfast with us. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. I fully understand your frustration about the temperature and I deeply regret this incident. Please accept my apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Magali Kempes Moll Guest Experience Manager

Dear Tizares, Thank you for taking the time to post a review on this website. First of all, we would like to sincerely apologize for your experience during your stay. Our aim of our team is to make your stay as pleasant as possible and we are therefore very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. We fully agree that the service provided was simply unacceptable and in no way reflects the high service quality we expect from our team and wish to provide our guests. Allow us to assure you that we have already evaluated this matter with the respective department head in order to avoid such re-occurrences in the future. We understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Best regards, Magali Kempes Moll Guest Experience Manager

Dear Guest! Thank you for taking the time to review your stay at Mercure Wien City. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards,

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Christina Bonertz General Manager

Signora / Signor, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Hotel Mercure Wien City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Christina Bonertz Resident Manager

Signora / Signor saragr9, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Hotel Mercure Wien City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Christina Bonertz Resident Manager

Dear ziogigi2016, thank you for commenting your stay with us. It is fantastic to hear how much you have enjoyed the conveninet location of the hotel and that you have spend a great time with us. We are looking forward to welcome you back. With best Regards Christina Bonertz Resident Manager