Hotel Mercure Paris La Defense 4 estrelas

We loved this hotel. Great location. Next to supermarket and a kids play park and splash pad. Handy for the mall at La Defense. We asked for a roll away bed and got it delivered straight away. Room isn’t massive and air con only works on a low fan. However it was clean and comfortable and quiet. A lot of bus tour companies arriving in large parties so reception was always bunged. We got woke up on a Sunday morning by housekeeping at 8am and then every hour they knocked the door. At one stage a male staff member walked into the room without knocking to offer us tea and coffee??? Not sure why. Despite all this I would happyily return. We parked our car in the attached garage and as it was a separate secure area felt very safe. We had breakfast from the supermarket each morning.

I stayed here in May 2023. It is in a convenient location if you need to be near La Defense. The rooms were basic and functional in quiet location. I did not eat in the hotel but had breakfast which had a good selection. The invoice for the room was meant to be sent by email but nothing arrived and the hotel did not respond to my enquires on it.

It wasn't too bad. I read the previous review and lowered my expectations, but it turned out the hotel was fine to stay at. I stayed in room 457; the room was clean and the bed was comfortable enough. There were no problems with the air conditioning, and the shower had great water pressure. The only thing they could do better is to consider placing complimentary bottled water in the room as a welcoming gesture. The buffet breakfast was average without many surprises. However, if you're traveling alone and don't want to leave your belongings at the table for a second helping of food, other guests might take your table since the staff members clean up your table so quickly. I suggest adding double signage like "I still need this table" and "I have finished my breakfast" to indicate if the table is vacant or not. I want to give a special shout-out to a front desk receptionist, Shmina. She has gone above and beyond to help me find my phone charging cable that I left in my room after checking out. She was proactive instead of just sitting there and waiting for a call from housekeeping. She took me up to the room and helped me find the cable. Well done, Shmina!

No dia do checkin o quarto só tinha toalhas de rosto, no dia da saída pedi um late checkout e aceitar pagar os 48 euros, e mesmo assim ficaram pressionando para sair antes do horário combinado.

Worst service I have experienced. My bath towel came dirty with a stain (looks like dry blood). So I requested a new towel. After an hour, I called the front desk twice and they kept telling me they will be at my door. After an hour and a half I offered to pick it up myself, and they sent me on a goose chase to the 2nd floor. I go to the lobby front desk and they send me back to my room promising me someone will be there. 2 hours in, I give up.