IBIS PARIS LA DEFENSE ESPLANADE

Tive a infelicidade de me deparar com lixo de outros hospedes no quarto. Tambem cabelo longo, que naturalmente não é meu, na toalha e na roupa de cama. Isso foi o suficiente para eu não me sentir confortavel. Café da manhã satisfatorio, com tudo o que precisa, sem luxo.

Stayed here for 2 nights on a business trip. Location wise the hotel is fine. The room is very small and practically just comes with the bed, a TV and standard furniture. The bed was ok but not very comfortable. The staff was okay again. The people in the cade were helpful and polite. Breakfast was very average. Overall a just about OK stay for the price paid.

The 22 second of August we decided to kepp the passports in our room in the hotel .we left the room midday spent all day in Paris wish was our last day .the twenty third we left the hotel going to Calais to tack our ferry. We release no passports.we stoped and we looked every again and again nothing found.we want the police to fill declarations of our stolen passports. .please don’t leave your passports in the hotel !!!

I called Hotel regarding 02 Booking.com reference numbers :2248407889 and 2892351085 done for the 13 May for 02 nights .I paid the total amount of £305 for 02 room bookings for 02 nights stay including breakfast and was unable to travel to France .So I requested to amend the booking for another date or to refund one night for each room agreeing to pay 01 night no-show charge for both rooms.But IBIS Paris La Defence Esplanade customer service was horrendous and was not helpfull.They neither amended the booking date or refunded at least half of the money even I spoke directly with the Hotel reception team and with the Manager .I lost the total amount of £305 .At least I expected any fair play customer service though nothing happened. I spoke over the phone with the Manager and requested a new arrival date or at least 01 night refund for 02 rooms. But he did not help us and he was not customer oriented. Due to this unsatisfactory customer service, I will not recommend or advice any guest to book at IBIS Paris la Défense Esplanade or any other Accor group of Hotels even for 01night as you cannot trust their customer service in any difficult situation.Totally it was a very bad experience of cheating customers' money than provide a good customer service.

Ibis is located in a very nice spot within La Defence area. La defence is mainly a business area where IBIS will definitely help anyone’s business trip with a good accommodation, comfortable, basic breakfast and room cleaning. With a value for money stay and easy booking and checking in procedures I’d say it was a good choice