مركيور Mercure باريس لاديفانس 5 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 2,416 أراء

مركيور Mercure باريس لاديفانس 5 - Image 1
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مركيور Mercure باريس لاديفانس 5 - Image 3
مركيور Mercure باريس لاديفانس 5 - Image 4

الوصف

خدمات الفندق الإضافية

  • غرف وأجنحة فسيحة تطل على حي لا ديفانس وباريس

  • مطعم بيسترونوميك وقائمة مأكولات من السوق ومكونات طازجة

  • بار كوكتيل على ردهات السطح مفتوح على مدار العام

  • مركز لياقة بدنية مع إطلالة وحمام تركي

  • قاعات اجتماعات قريبة من سي إن آي تي باريس لا ديفانس

الإقامات المتوفرة لدينا

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موقع الفندق

مركيور Mercure باريس لاديفانس 5

18 - 30 rue Baudin
92400 كوربوفوا
فرنسا

نظام تحديد المواقع العالمي (GPS):48.895167, 2.250352

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  2,416 أراء

تقييم TripAdvisor  3.5/5  145 أراء

Poor Guest Experience / Customer Services

ملاحظة Tripadvisor 1.0/5

Niccilou838 تقييم TripAdvisor المعتمد

I have stayed in this hotel over last 3 years without issue due to its location to my international office. This time many issues were experienced. I was unable to book an 8night stay via Accor website so made two 4 night bookings. I emailed the Mercure prior to arrival to link the bookings to ensure I did not have to move rooms. This request was confirmed in writing. Upon arrival, the check in system did not reflect this request, and after some searching, I was told I did not have to move rooms during my 8night stay as per email request. Every morning, i had to use the fire stairs from the 9th floor to attend breakfast as the lifts were not functioning - they stopped at every floor even if no one was waiting. The doors would open and close many times at each floor. I took a video to show the concierge that the lifts needed attention (doors were damaged which prevented them from closing properly), and this was ignored. I advised that the TV reception was poor across most channels and this too was ignored. After the 'first 4night stay', I returned to the hotel after work to find the room key had been deactivated. I presented to the concierge via the stairs (as 2 tour buses had arrived which blocks reception) with the room key and my booking details and after some time, the room key was reactivated. At 11pm that night, my personal safety was violated when someone entered my room with a room key issued by concierge. I received a call from the concierge asking who I was and requested to present myself at the concierge to prove who I was and provide my booking reference for the stay. At nearly midnight! Since checking out on 26 Oct, I have emailed 5 times requesting my final invoice and have received nothing to date. I have emailed the hotel direct as well and still nothing. A pre-authorization charge of more than $3500 AUD is pending on my credit card as the checkout process has not been finalized (which should remove the pending charge). This pending charge deems the credit card unusable as limit is reached. As a Gold Accor Member, this was an extremely disappointing experience.

Poor service

ملاحظة Tripadvisor 1.0/5

Maria Imelda C تقييم TripAdvisor المعتمد

Definitely not 4-stars - room 's AC was not working and in September- it was uncomfortably warm ; my room was definitely tight with 2 single beds, that were placed an inch apart . Lacking basic bath amenities ( shampoo,conditioner) shower gel almost empty, and sink soap dispenser was totally empty . good thing i travel with my own supplies. Elevator takes forever . Only 1 out of the 4 front desk staff was nice, the rest just ignored me as I stood in line to check in. Not my hotel choice - tour operator booked this probably because it's cheap.

جيده

ملاحظة أراء العملاء 4.0/5

مجهول المسافرون المنفردون - تقييمات مؤكدة لفندق ALL

تجربه جيده لكن يعتبر غالي مقارنه مع الخدمات ومساحة الغرفه مثلا لايوجد احد يساعد في حمل الحقائب لاتتوفر مياه جيده لشرب في الغرفه لكن الاستقبال جيد ومبتسمين دائما المكان نظيف ومكيف

Dear Mrs. A., We would like to thank you for taking the time to reply to our satisfaction questionnaire and are delighted to read that you enjoyed your stay in general and the quality of service provided by our teams in particular! On the subject of help with luggage, most 4-star hotels in France do not have a specific luggage storage service and we are sorry if this caused you any inconvenience. On the other hand, the water from the taps in the bathrooms is perfectly safe to drink, although if you wanted quality mineral water, there was a free bottle of water in the minibar in your room. In addition, we have free water dispensers (still and sparkling) in the hotel lobby and on the 5th floor. We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

إقامة غير موفقه

ملاحظة أراء العملاء 1.5/5

مجهول العائلات - تقييمات مؤكدة لفندق ALL

السعر مبالغ فيه . الغرف ضيقه ال.تكيف سيئ

Dear Mr. A., Thank you for taking the time to reply to our questionnaire and we are very sorry that you were not satisfied with your stay. We had the air conditioning in your room checked and it seemed to be working fine. We apologise if the temperature was not to your liking. Indeed, during this period of the Olympic Games prices are higher than usual... We hope that the rest of your stay went well and remain at your entire disposal, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Poor service

ملاحظة Tripadvisor 1.0/5

Curiosity59200591158 تقييم TripAdvisor المعتمد

Poor experience. Room was dirty, no towels in the room, cleaner came for the first time at 6pm. I called reception for towels and was asked to pick them up from reception myself. Eventually I received one towel. For Eur 250 per night not worth it.

Dear Guest, We are sorry to read that your experience did not live up to your expectations. Without further information it is difficult for us to understand exactly what happened and we do not find you reservation among our bookings. If you wish, you can contact me at leonore.wolff@accor.com, I am at your disposal so that you can tell us more about happened with the housekeeping service. We wish you a very pleasant day, Léonore Wolff Guest Experience & Quality Manager

بالاشتراك مع TripAdvisor

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