Dear Adimir T., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Dear Federica A., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Frederico S., Thank you for your visit, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Dear Michele Z., Thank you for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the high rating, and the positive remarks on the breakfast and the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the ibis Frankfurt Centrum

Dear Giovanni D., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of our entire team, we would like to send a sincere “thank you.” It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great feedback on the housekeeping in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the ibis Frankfurt Centrum

Dear Michele Z., Thank you for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the ibis Frankfurt Centrum

Dear Fabio P. M., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Dear Alessandra C., Thank you very much for your visit. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Daniela F., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Dear Giampiero L., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Stefano, Thank you very much for your visit. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Monica C., Thank you for staying with us. It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Frankfurt Centrum

Dear Mr. R., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ro… ibis.com • accorhotels.com

Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Ibis Frankfurt Centrum. We regret that your experience with your room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ro… ibis.com • accorhotels.com