宜必思马赛火车站圣查尔斯酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 2,073 评论

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宜必思马赛火车站圣查尔斯酒店 - Image 1
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Square Narvick, Esplanade Saint Charles, 13001 马塞厅, 法国

描述

酒店其他优惠

  • 距离圣查尔斯车站 50 米（步行 1 分钟）

  • 上午 4:00 至 10:00 供应自助早餐

  • 6 间设施齐全且配备空调的会议室

  • 纳尔维克：小酒馆汉堡会满足您的胃口

我们的客房

酒店位置

宜必思马赛火车站圣查尔斯酒店

Square Narvick, Esplanade Saint Charles
13001 马塞厅
法国

GPS:43.302828, 5.382614

电话
传真 +33 4 91 50 68 42

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

LE NARVIK

在宁静轻松的氛围中享用简约美味的菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  2,073 评论

TripAdvisor 评级  3.9/5  2,077 评论

Not for breakfast lovers!

Tripadvisor 评级 2.0/5

Jorgen A Solo travel - 经 TripAdvisor 认证的评论

This hotel has a great location, but that is about it. I spent two nights here due to the location, but next time I will pick somewhere else. The overall impression of this Ibis hotel is sloppy and that it is not very well managed. On day 1, I can see that there is only one elevator serving my section of the hotel, and I am on the top floor. Just saying to me myself:”Hope this elevator will not give up in the next two days!” It took less than 24 hours! I came down for breakfast before 9 am on day 2, and that was obviously far too late. No juice or water, coffee machines that needed service, very poor selection of bread and all the various fruit jams were long gone. I have seen hundreds of breakfast buffets in different hotel categories, but this one easily qualifies among the worst three I have seen. I cannot believe you can charge customers for the breakfast buffet in its current condition. I went across to the train station and got a very good breakfast! Then there are all the minor things like key cards that do not work (on several occasions in 24 hours), and hotel rooms in dire need of TLC. I am not referring to cleaning, but rather the interior decoration which reminds me of East German fashion circa 1975. This hotel has a lot going for it, but today they do not deliver, considering price and service. I stayed at another Ibis in Lyon recently (similar category), so I know that Ibis knows what good looks like!

Convenient Location and Helpful Services

Tripadvisor 评级 4.0/5

SRAG_reviews 经 TripAdvisor 认证的评论

Ibis Saint-Charles in Marseille is in a great location—just a 2-minute walk from the metro station, which has plenty of shops where you can grab essentials, food, or coffee. The area is well-connected, and within a 15-minute walk, you’ll find superettes, Carrefour, McDonald’s, and various Turkish food options along the way. The Old Port is about a 20-minute walk, and it’s a lovely, tourist-friendly spot full of restaurants, beautiful views, and shopping. You’ll also find the Galeries Lafayette there, inside a mall with many other stores. The hotel staff were helpful, especially when it came to luggage storage. We arrived before check-in time and were able to leave our bags securely while we explored the area. The same service was offered after check-out, which made our travel day much more comfortable. Breakfast included nice options like croissants, pain au chocolat, and a really good hot chocolate. The only downside was the room size. For a budget hotel, especially compared to other Ibis locations, the room felt quite small, and we had some difficulty storing our baggage. There wasn’t much space to move around once the bags were in. Overall, a solid choice for a short stay with great access to transport, food, and tourist spots.

Mediocre Hotel, $731 mistake

Tripadvisor 评级 2.0/5

Carol B 经 TripAdvisor 认证的评论

I was extremely disappointed in this hotel, in management specifically (for reasons below). When I entered my room it smelled like an ashtray. Do they still allow smoking in rooms? I switched to a different room, but it had a similar smell, just not as bad. The tiny bathroom had an older sink that was stained (pic). When the lights were off at night there was a small green light continuously flickering near the ceiling. My $731 mistake: I'd booked a room for three nights through Reservation Stays and when I was reviewing my 6-week itinerary, I realized I'd accidentally booked March instead of April, still 12 days prior to the March dates. I immediately tried to change the dates, with the understanding that there might be a penalty. I couldn't change the dates without canceling and then rebooking, which I did. Then I learned my original booking was nonrefundable. From there I went in circles between Reserv Stays and hotel management, with one saying it was the other's non-refundable policy. Finally, Reserv Stays said that if IBIS would send them an email stating that they were okay with me getting a refund, Reserv Stays would give me one. Again, I didn't expect a full refund, given my mistake. Not only did IBIS management refuse to give me a refund, they refused any kind of compensation, such as a room-upgrade or breakfast, which would have put them out maybe $33, or ten percent of what they'd already made off of me. Their unwillingness to be flexible in any way left such a bad taste in my mouth, especially since I ended up paying $731 for three nights in a mediocre hotel. The ashtray smell in the rooms added to my annoyance. Don't expect much from this hotel, should you decide to stay here.

位置太好了，火车站旁，地铁站附近

客户意见评级 4.5/5

Chenpingmei 朋友住宿 - 所有已确认评论

干净整洁是主要印象

尊敬的 PINGMEI C.： 感谢惠赐有关下榻 ibis Marseille Centre Gare Saint-Charles 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Terrible experience...very weak customer service

Tripadvisor 评级 1.0/5

Rmann j Friends getaway - 经 TripAdvisor 认证的评论

I and my wife checked in the hotel on 12 October 2024 about 11.30am and we were told that our room would be available by 3pm. When we called around 3pm, the reception guy told us arrogantly and jokingly that our room would be available at 9pm and told us to wait in the reception area. As nothing was forthcoming and as we saw other customers were receiving their room keys, we called again on the reception guy. He gave us the room key and instead of opening the locked room to collect our baggages, he disappeared from our view. After some minutes while waiting for him to unlock the door where we kept our baggages, we decided to search for him. He found him sitting leisurely at hotel bar taking his lunch. We felt that he had done him purposely. He candidly told us that we should be patient and finally unlock the said door. Thus we had a terrible experience and would not recommend that hotel.

Hello and thank you for your comment. To come back to your dissatisfaction, you were part of a group, and the rooms were actually available at 3pm, not 9pm, your luggage was put in a lounge for more security. The rooms that were given were those of the participants of the group, in alphabetical order, the whole group was understanding to this normal expectation. You had your room before your colleagues who were quietly waiting their turn. It's a bit like the principle of traveling in a group, having a little patience, and thinking a little about your neighbor. And my receptionist has a lunch break between noon, and he is not used to making the customer wait voluntarily, don't worry. Sincerely, Régis KOCH. General Manager

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其他网络用户评价我们的酒店

  • 1,483 评论 9.3/10 位置
  • 1,504 评论 4.9/10 房间
  • 1,607 评论 8.8/10 服务
  • 20 评论 7.3/10 上网
  • 930 评论 3.7/10 舒适度
  • 513 评论 7.8/10 早餐
  • 511 评论 6.6/10 清洁度
  • 272 评论 3.8/10 性价比

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