美憬阁马塞老港博沃大酒店 4 星

客户意见评级 (ALL 评级) 4.8/5 1,715 评论

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4 rue Beauvau, 13001 马赛, 法国

描述

酒店其他优惠

  • 坐落在老港，地理位置优越

  • 一家自 1816 年就拥有悠久历史的酒店

  • 丰盛而美味的普罗旺斯特色早餐

  • 从早餐厅和酒吧可以看到老港的独特景色

  • 休闲酒吧：欣赏日落的专属地点

我们的客房

酒店位置

美憬阁马塞老港博沃大酒店

4 rue Beauvau
13001 马赛
法国

GPS:43.295091, 5.37505

电话
传真 +33 4 91 54 15 76

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Bar "Beauvau"

体验 Le Beauvau 酒吧令人无法抗拒的老港景观和温馨的气氛。这个宁静的绿洲意在将人们聚集在一起，共同品尝精心调制的鸡尾酒或精心挑选的葡萄酒

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  1,715 评论

TripAdvisor 评级  4.5/5  1,103 评论

卓越奖 2024

Strongly recommend against staying at this hotel.

Tripadvisor 评级 1.0/5

Taraneh F 商务住宿 - 经 TripAdvisor 认证的评论

Their hospitality standards are extremely low. Staff is not very friendly but they are not set up for success either. Rooms that open to the open space of the inside have frosted glass and are quite dark and depressing to stay in. I asked for my room to be changed and face the outside, which they accommodated after a one night. It was an improvement but the rooms are still in very poor conditions. Curtains and quite old and full of stains. Disgusting to touch. The rooms have air conditioning but none work. With now window screen, it was not possible to leave the windows open for fresh air as the streets are full of rats roaming around. So the rooms were quite stuffy and hard to sleep in. The closet was a very old and antique closet with a strong offensive odor. I could not hang my business suits inside of it as I didn’t want to have my clothes to pick up the smell. Bathrooms were in very poor condition as well. The tub was filthy (see pictures). Just terrible. With such poor conditions, the front staff should be complemented for interacting with unhappy guests. Must not be easy. I highly discourage staying there and will not stay there again myself.

Dear Guest, Thank you for taking the time to rate your stay at the Grand Hôtel Beauvau Marseille Vieux-Port - MGallery. We are sorry that the service did not meet your expectations. As I am unable to identify your reservation at our hotel, I invite you to contact me so that we can discuss your stopover in Marseille together. You will find my contact details below: Email: adele.petitmaire@accor.com Telephone number: 04 91 54 91 16 We look forward to hearing from you soon. Please accept the assurances of our highest esteem. Adèle PETIT-MAIRE Front Office & Guest Experience Manager

Beware if arriving by car

Tripadvisor 评级 3.0/5

Nick S 经 TripAdvisor 认证的评论

Beware if you arrive by car. We could not drive up to the hotel as the main entrance is in a pedestrian zone. We had to park in a taxi rank, much to the annoyance of some. No help with cases. Which one might expect from a hotel in this price bracket. We asked where we could park, and after some confusion we’re assigned a contracting decorator to show us the way, we thought to a car park linked to the hotel. An hour later and after a grand tour of the city, but not to any car park, we were back at the taxi rank. Second time we used SatNav to find a public car park a few block away. Reception staff were entirely unapologetic. the hotel could not otherwise be faulted, but this arrival experience quite spoiled our stay.

Dear Guest, We are truly sorry to hear that the parking situation impacted your stay so negatively. We would like to clarify that, while access to the hotel by car is indeed restricted due to local traffic regulations, our team went out of their way to assist you by having one of our staff members accompany you in your car to help guide you to the nearest parking. This "contracting decorator" is actually part of our technical team, he is half deaf and did his best to support you. Indeed no one was available from the reception at that time, however we made everything possible to respond positively at your demand : to come with you, in your car, and bring you to the nearest parking. What we made even if we don’t have any valet service. We are also quite surprised by your comments regarding the reception staff, as they are frequently praised by our guests for their professionalism and friendliness. Rest assured, we take this feedback seriously and will review it internally. Finally, while we strive to offer the best possible service to our guests, we unfortunately have no control over the traffic conditions in Marseille or the location of public parking facilities. Kind regards, Adèle Petit-Maire Front Office & Guest Experience Manager

Classic hotel in the heart of Vieux Port with great views

Tripadvisor 评级 5.0/5

Clare B 经 TripAdvisor 认证的评论

A charming hotel with a classic feel right in the heart of Vieux Port (entrance up a side street and left). Staff professional and helpful. Lovely 2nd floor bar with stunning views and a nice spot to take respite from the heat and bustle. Lovely bar staff as well. Room was well appointed, clean and with charming decor, and a nice sized bathroom. Bed was really comfortable and slept like a log!. Very quiet so good soundproofing. I didn't take breakfast here but it offered plenty of choice hot and cold. Location is so good at Vieux Port and right across from the boats to catch for the islands and Chateux d'lf. Handy to pop in and out throughout the day and you can leave your luggage with ease on your last day if you want to wander about before you go. Metro right across the road (handy for the station as just two stops away). Bus right across the road, the number 83 for up the coast that runs regularly. The Panier to your right to wander and explore with bars, restaurants and the route to Notre Dame to your left. Behind are shops and more bars /restaurants and if you go left and up a street leads up to a district called Le Cours Julien which is a lively artistic district full of nice bars, restaurants and vintage shops.

Dear Clare, We are delighted to read you enjoyed your Marseille Soptover that much. It is a pleasure for all of our team to provide you the highest quality of service. For you information, we are actually expending our establishement, therefore, we would like to have the chance to make you discover the Brand New Grand Hotel Beauvau. We hope you will come back in the Phocean City. Marseille is a vibrant city, and guest like you are a part of it. Best regards, Adèle Petit-Maire - Front Office & Guest Experience Manager

Brilliant staff and divine breakfast

Tripadvisor 评级 4.0/5

Caroline D 经 TripAdvisor 认证的评论

The highlights were 1. the hotel receptionist who was helpful and shared a personal restaurant recommendation which was perfect (we returned to the same restaurant on consecutive evenings as it was so good). 2. the breakfast. The quality of the food and choices was fantastic. A real honeycomb, exquisite yoghurts in pots, selection of nuts, fruits and seeds, different types of butter in individual paper wraps. If you appreciate food, you may like this. 3. the view from the first floor bar and breakfast room. Our room was super sized for our needs and had a bathroom designed for guests with limited mobility. The room didn’t have a view but that was fine. It was quiet and the bed was enormous - almost a double, double bed size. The location is perfect.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hôtel Beauvau Marseille Vieux-Port - MGallery. We are sincerely delighted that you enjoyed your Marseille Stopover with us so much, as well as the quality of service you have experienced as well as the professionalism of our employees. It was a great pleasure for our staff members to assist you throughout your Stopover in Marseille. It is always a pleasure to share our best address ! We thank you once again for your review and we hope to have the chance to welcome you again very soon. one. Sincerely, Adèle Petit-Maire – Front Office & Guest Experience Manager

Not a Quiet or Restful Experience

Tripadvisor 评级 2.0/5

BrendaLee13 经 TripAdvisor 认证的评论

Negative: the exterior walls are paper thin therefore, guests cannot possibly experience a quiet and restful stay; do not ask for sea view unless you don't mind noise either from across the street, bus stops, and generally loud noises. Make sure you let management know that if an upgrade is offered, you must be told in advance; if you don't like stairs then only request the classic; the building is old, elevator slow, but the breakfast offered is awesome; beds are comfortable; staff are courteous and friendly;

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其他网络用户评价我们的酒店

  • 766 评论 9.4/10 位置
  • 973 评论 8.4/10 房间
  • 1,026 评论 9.5/10 服务
  • 528 评论 9.5/10 早餐
  • 430 评论 7.6/10 舒适度
  • 181 评论 7.2/10 清洁度
  • 113 评论 8.4/10 食物
  • 100 评论 5.9/10 性价比

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